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Digital Marketing for
Your Startup
Vanessa Theoharis '10
Director of Digital Marketing at OHO Interactive
About Me
Vanessa Theoharis
Undergraduate Class of 2010 – 10 YEAR
REUNION this year!
Involved in Women’s Leadership Program,
Babson Players, Peer Mentors, Admissions
Assistants, Steering and Senior Week
Committees, some other stuff too.
Worked at Babson in College Marketing for 8
years.
Works at a digital marketing agency focused in
higher education and healthcare.
Live in Waltham, MA.
Travel addict with a maxed-out DVR.
About What I Do
Director of Digital Marketing at
OHO Interactive
Consult with organizations primarily in higher
education and healthcare on their digital
strategies.
Evaluate consumer decision journeys (or ‘the
funnel’), refine touch points, and smooth
friction points.
Inform how digital channels can support their
business/marketing goals.
Help them raise awareness of their
programs/business, and drive new interested
leads/customers.
Talk a lot.
Activity!
Your Marketing Crush
As a consumer, evaluate what compels YOU.
Can be advertising, content, design, etc.
You have to have bought this product or this service.
To get us started...
Any digital
marketing strategy
starts with the
journey.
The Customer Journey: No longer like this...
The Customer Journey: More like this...
The Customer Journey: More like this...
Reviews
Organic
Social Media
Paid “Non-
Branded”
Campaigns
Content
Marketing
Direct
Marketing
“Brand” Paid
Search
Retargeting
Content
Marketing
Personalization
5 Pillars of Effective
Digital Marketing
5 Pillars of Effective Digital Marketing
The Foundation of
Digital Marketing is
Technology.
?
Marketing Technology Solutions in 2019
7,040
Marketing Technology Solutions in 2019
https://chiefmartec.com/2019/04/marketing-technology-landscape-supergraphic-2019
MarTech Evolution Since 2011
So many platforms…
where to begin?
Activity!
Your Customers
Who is your audience? Describe your ideal customer.
1. How do they get information?
2. What motivates them?
3. Who influences them?
4. How do they connect with
others?
5. How do they buy necessities?
6. How do they buy luxuries?
Demographics
Attitudes
Consumer
Traits
Behaviors
VT’s Hot Take:
What do you NEED?
What do you
NEED?
1) A website.
2) An organic search strategy.
3) One brand presence.
4) A CRM.
5) An email platform.
And that’s it, for now.
Must-haves for any new
business.
Must-haves for any new
business.
1) A website.
● The core of your entire
marketing mix. Where
customers do business with
you.
● Consider:
○ Mobile
○ Effective CTAs
2) An organic search strategy.
● Google is now customers’ gateway
to the world of commerce. Be
found.
● Consider:
○ Business Profile/Location
○ Content
○ Product
○ Social
Must-haves for any new
business.
3) One brand presence.
● Pick one presence for brand content to own, do well in, is where your
customers are, and that will reach them.
● Consider:
○ Social
○ Video
○ Blog
○ Content Partnerships/Sponsorships
○ Influencers
Must-haves for any new
business.
4) A CRM.
● Start collecting customer
information early and not just
often, but all the time.
● To start:
○ Name
○ Email
○ Location
5) An email platform.
● Nurture, nurture, nurture.
● Consider:
○ Frequency
○ Content
○ CTAs
○ Personalizing
https://www.jonblumenfeld.com/periodic-table-of-martech
Questions?
Thank You!
Vanessa Theoharis '10
Director of Digital Marketing at OHO Interactive
@vmtheoharis
/in/vmtheoharis

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Digital Marketing for Your Startup

  • 1. Digital Marketing for Your Startup Vanessa Theoharis '10 Director of Digital Marketing at OHO Interactive
  • 2. About Me Vanessa Theoharis Undergraduate Class of 2010 – 10 YEAR REUNION this year! Involved in Women’s Leadership Program, Babson Players, Peer Mentors, Admissions Assistants, Steering and Senior Week Committees, some other stuff too. Worked at Babson in College Marketing for 8 years. Works at a digital marketing agency focused in higher education and healthcare. Live in Waltham, MA. Travel addict with a maxed-out DVR.
  • 3. About What I Do Director of Digital Marketing at OHO Interactive Consult with organizations primarily in higher education and healthcare on their digital strategies. Evaluate consumer decision journeys (or ‘the funnel’), refine touch points, and smooth friction points. Inform how digital channels can support their business/marketing goals. Help them raise awareness of their programs/business, and drive new interested leads/customers. Talk a lot.
  • 5. Your Marketing Crush As a consumer, evaluate what compels YOU. Can be advertising, content, design, etc. You have to have bought this product or this service.
  • 6. To get us started...
  • 8. The Customer Journey: No longer like this...
  • 9. The Customer Journey: More like this...
  • 10. The Customer Journey: More like this... Reviews Organic Social Media Paid “Non- Branded” Campaigns Content Marketing Direct Marketing “Brand” Paid Search Retargeting Content Marketing Personalization
  • 11. 5 Pillars of Effective Digital Marketing
  • 12. 5 Pillars of Effective Digital Marketing
  • 13. The Foundation of Digital Marketing is Technology.
  • 20. Your Customers Who is your audience? Describe your ideal customer. 1. How do they get information? 2. What motivates them? 3. Who influences them? 4. How do they connect with others? 5. How do they buy necessities? 6. How do they buy luxuries? Demographics Attitudes Consumer Traits Behaviors
  • 21. VT’s Hot Take: What do you NEED?
  • 22. What do you NEED? 1) A website. 2) An organic search strategy. 3) One brand presence. 4) A CRM. 5) An email platform. And that’s it, for now. Must-haves for any new business.
  • 23. Must-haves for any new business. 1) A website. ● The core of your entire marketing mix. Where customers do business with you. ● Consider: ○ Mobile ○ Effective CTAs 2) An organic search strategy. ● Google is now customers’ gateway to the world of commerce. Be found. ● Consider: ○ Business Profile/Location ○ Content ○ Product ○ Social
  • 24. Must-haves for any new business. 3) One brand presence. ● Pick one presence for brand content to own, do well in, is where your customers are, and that will reach them. ● Consider: ○ Social ○ Video ○ Blog ○ Content Partnerships/Sponsorships ○ Influencers
  • 25. Must-haves for any new business. 4) A CRM. ● Start collecting customer information early and not just often, but all the time. ● To start: ○ Name ○ Email ○ Location 5) An email platform. ● Nurture, nurture, nurture. ● Consider: ○ Frequency ○ Content ○ CTAs ○ Personalizing
  • 27. Questions? Thank You! Vanessa Theoharis '10 Director of Digital Marketing at OHO Interactive @vmtheoharis /in/vmtheoharis

Editor's Notes

  1. https://chiefmartec.com/2019/04/marketing-technology-landscape-supergraphic-2019/
  2. https://www.jonblumenfeld.com/periodic-table-of-martech/