SlideShare a Scribd company logo
differentiate and   grow
a thriving   retail business
from apprentice
  to franchisee
 to $100 million
the   game has changed

        knowledge
          change
       globalisation
consumer has   more options
       they walk funny
better      faster      leaner




We will win because we are better at the
          customer interface!
how   different are you?
the 80’s  product




Industrial world                social economic
 shifts to service             & general change
     economy       Introduction of
                   text messaging
the 90’s  service

                     internet reaches
                       critical mass
  supplier
convergence


      instant
     messaging
the 00’s  price
                       globalisation
                        intensifies
easy finance
                              dot com
                            bubble burst

 emergence of
  social media
Today  2010
               The Instant Society!


                    world population – 6.84 billion
                  internet users – 1.9 billion (28%)
mobile broadband users predicted – 1 billion (15%)
   people subscribed to mobiles – 4.6 billion (67%)
             Social Media is set to rule this decade
a culture of   innovation
unleashes talent and creativity




                                  1
focuses, motivates and energizes




                              2
faster and easier to deal with




                                 3
create a culture of innovation

             “Innovation
       …a process that uses new
    knowledge to generate payback”
old strategy vs new strategy




     A business development model that is
opportunity driven rather than the old strategy
                 based model...
old strategy driven model
                    Vision



                   Strategy

                                     Top Down

                   Projects



                    Actions

Ideal for stable and non-changing marketplace
new opportunity driven model

                       Strategic Intent



                          problems
Bottom Up                                             Top Down
                        opportunities



               staff     customers        suppliers


    Ideal for unstable and changing marketplace
5 keys for today’s
innovative leader
convince the organisation innovation really matters




              empower people                   1
listen to staff, customers and suppliers




      allocate resources                   2
teach them how to think not what to think




     invest in your people                  3
focus more on developing great people




    focus on behaviours                 4
make innovation part of what you do




       get connected                  5
differentiate and   grow




                   3win.com.au
            jasondurham.com.au

More Related Content

Viewers also liked

Empathize define
Empathize defineEmpathize define
Empathize define
lgrfreitas
 
阿姜查的禅修世界
阿姜查的禅修世界阿姜查的禅修世界
阿姜查的禅修世界smileocean
 
Aya's ppt etm
Aya's ppt etmAya's ppt etm
Aya's ppt etm
aya_hayati
 
Arne Tonning - Alliance Venture - Norway - Stanford Engineering - Jan 12 2015
Arne Tonning - Alliance Venture - Norway - Stanford Engineering - Jan 12 2015Arne Tonning - Alliance Venture - Norway - Stanford Engineering - Jan 12 2015
Arne Tonning - Alliance Venture - Norway - Stanford Engineering - Jan 12 2015
Burton Lee
 
South Africa: The Birthplace of Pinotage
South Africa:  The Birthplace of PinotageSouth Africa:  The Birthplace of Pinotage
South Africa: The Birthplace of Pinotage
Lietzl
 
Insights Webinar - Patient Payments
Insights Webinar - Patient PaymentsInsights Webinar - Patient Payments
Insights Webinar - Patient Payments
Ben Quirk
 

Viewers also liked (6)

Empathize define
Empathize defineEmpathize define
Empathize define
 
阿姜查的禅修世界
阿姜查的禅修世界阿姜查的禅修世界
阿姜查的禅修世界
 
Aya's ppt etm
Aya's ppt etmAya's ppt etm
Aya's ppt etm
 
Arne Tonning - Alliance Venture - Norway - Stanford Engineering - Jan 12 2015
Arne Tonning - Alliance Venture - Norway - Stanford Engineering - Jan 12 2015Arne Tonning - Alliance Venture - Norway - Stanford Engineering - Jan 12 2015
Arne Tonning - Alliance Venture - Norway - Stanford Engineering - Jan 12 2015
 
South Africa: The Birthplace of Pinotage
South Africa:  The Birthplace of PinotageSouth Africa:  The Birthplace of Pinotage
South Africa: The Birthplace of Pinotage
 
Insights Webinar - Patient Payments
Insights Webinar - Patient PaymentsInsights Webinar - Patient Payments
Insights Webinar - Patient Payments
 

Similar to Differentiate and Grow a Thriving Retail Business

Marketing Innovation (Ireland 2010)
Marketing Innovation (Ireland 2010)Marketing Innovation (Ireland 2010)
Marketing Innovation (Ireland 2010)
Martin Thomas
 
2015 Hotel Association of Canada's National Conference _ Orie Berlasso_ Big P...
2015 Hotel Association of Canada's National Conference _ Orie Berlasso_ Big P...2015 Hotel Association of Canada's National Conference _ Orie Berlasso_ Big P...
2015 Hotel Association of Canada's National Conference _ Orie Berlasso_ Big P...
Orie Berlasso
 
VidenDanmark + Sam Kondo Steffensen
VidenDanmark + Sam Kondo SteffensenVidenDanmark + Sam Kondo Steffensen
VidenDanmark + Sam Kondo Steffensen
VidenDanmark
 
Global management trends in a two speed world 2.9.2011
Global management trends in a two speed world 2.9.2011Global management trends in a two speed world 2.9.2011
Global management trends in a two speed world 2.9.2011
ncovrljan
 
In the beginning
In the beginningIn the beginning
In the beginning
bepeople
 
INNOVATE- AN ARTICLE
INNOVATE- AN ARTICLEINNOVATE- AN ARTICLE
INNOVATE- AN ARTICLE
RishikaChoudhary15
 
The 10 most admired ceos to watch 2018
The 10 most admired ceos to watch 2018The 10 most admired ceos to watch 2018
The 10 most admired ceos to watch 2018
Insights success media and technology pvt ltd
 
Customer Success 360
Customer Success 360Customer Success 360
Customer Success 360
Jeroen Spierings
 
The 10 most admired ceo's to watch 2018
The 10 most admired ceo's to watch 2018The 10 most admired ceo's to watch 2018
The 10 most admired ceo's to watch 2018
Insights success media and technology pvt ltd
 
Inteligência o combustível da atualidade.
Inteligência o combustível da atualidade.Inteligência o combustível da atualidade.
Inteligência o combustível da atualidade.
Divonsir Borges
 
What is the BIG Idea? by Paul Ahlstrom
What is the BIG Idea? by Paul AhlstromWhat is the BIG Idea? by Paul Ahlstrom
What is the BIG Idea? by Paul Ahlstrom
Puerto Rico Tech Summit
 
Igniting growth through innovation: highlights from retreat
Igniting growth through innovation: highlights from retreatIgniting growth through innovation: highlights from retreat
Igniting growth through innovation: highlights from retreat
EY
 
Chris Combemale - 1 to 1 to millions communication
Chris Combemale - 1 to 1 to millions communicationChris Combemale - 1 to 1 to millions communication
Chris Combemale - 1 to 1 to millions communication
Rachel Aldighieri
 
Innovation in the Age of Disruption
Innovation in the Age of DisruptionInnovation in the Age of Disruption
Innovation in the Age of Disruption
richardgingras
 
How to Profit from the Future
How to Profit from the FutureHow to Profit from the Future
How to Profit from the Future
NCBusiness
 
Business growth through digital transformation
Business growth through digital transformation Business growth through digital transformation
Business growth through digital transformation
Marvin Dejean
 
2020 VISION INNOVATION V1
2020 VISION INNOVATION V12020 VISION INNOVATION V1
2020 VISION INNOVATION V1
Brian Hawkins
 
The New Business Reality: Reflections on modern business trends in the emergi...
The New Business Reality: Reflections on modern business trends in the emergi...The New Business Reality: Reflections on modern business trends in the emergi...
The New Business Reality: Reflections on modern business trends in the emergi...
Dudley Blossom
 
A Hundred Years in a Decade
A Hundred Years in a DecadeA Hundred Years in a Decade
A Hundred Years in a Decade
Alistair Mackay
 
A Hundred Years in a Decade
A Hundred Years in a DecadeA Hundred Years in a Decade
A Hundred Years in a Decade
Alistair Mackay
 

Similar to Differentiate and Grow a Thriving Retail Business (20)

Marketing Innovation (Ireland 2010)
Marketing Innovation (Ireland 2010)Marketing Innovation (Ireland 2010)
Marketing Innovation (Ireland 2010)
 
2015 Hotel Association of Canada's National Conference _ Orie Berlasso_ Big P...
2015 Hotel Association of Canada's National Conference _ Orie Berlasso_ Big P...2015 Hotel Association of Canada's National Conference _ Orie Berlasso_ Big P...
2015 Hotel Association of Canada's National Conference _ Orie Berlasso_ Big P...
 
VidenDanmark + Sam Kondo Steffensen
VidenDanmark + Sam Kondo SteffensenVidenDanmark + Sam Kondo Steffensen
VidenDanmark + Sam Kondo Steffensen
 
Global management trends in a two speed world 2.9.2011
Global management trends in a two speed world 2.9.2011Global management trends in a two speed world 2.9.2011
Global management trends in a two speed world 2.9.2011
 
In the beginning
In the beginningIn the beginning
In the beginning
 
INNOVATE- AN ARTICLE
INNOVATE- AN ARTICLEINNOVATE- AN ARTICLE
INNOVATE- AN ARTICLE
 
The 10 most admired ceos to watch 2018
The 10 most admired ceos to watch 2018The 10 most admired ceos to watch 2018
The 10 most admired ceos to watch 2018
 
Customer Success 360
Customer Success 360Customer Success 360
Customer Success 360
 
The 10 most admired ceo's to watch 2018
The 10 most admired ceo's to watch 2018The 10 most admired ceo's to watch 2018
The 10 most admired ceo's to watch 2018
 
Inteligência o combustível da atualidade.
Inteligência o combustível da atualidade.Inteligência o combustível da atualidade.
Inteligência o combustível da atualidade.
 
What is the BIG Idea? by Paul Ahlstrom
What is the BIG Idea? by Paul AhlstromWhat is the BIG Idea? by Paul Ahlstrom
What is the BIG Idea? by Paul Ahlstrom
 
Igniting growth through innovation: highlights from retreat
Igniting growth through innovation: highlights from retreatIgniting growth through innovation: highlights from retreat
Igniting growth through innovation: highlights from retreat
 
Chris Combemale - 1 to 1 to millions communication
Chris Combemale - 1 to 1 to millions communicationChris Combemale - 1 to 1 to millions communication
Chris Combemale - 1 to 1 to millions communication
 
Innovation in the Age of Disruption
Innovation in the Age of DisruptionInnovation in the Age of Disruption
Innovation in the Age of Disruption
 
How to Profit from the Future
How to Profit from the FutureHow to Profit from the Future
How to Profit from the Future
 
Business growth through digital transformation
Business growth through digital transformation Business growth through digital transformation
Business growth through digital transformation
 
2020 VISION INNOVATION V1
2020 VISION INNOVATION V12020 VISION INNOVATION V1
2020 VISION INNOVATION V1
 
The New Business Reality: Reflections on modern business trends in the emergi...
The New Business Reality: Reflections on modern business trends in the emergi...The New Business Reality: Reflections on modern business trends in the emergi...
The New Business Reality: Reflections on modern business trends in the emergi...
 
A Hundred Years in a Decade
A Hundred Years in a DecadeA Hundred Years in a Decade
A Hundred Years in a Decade
 
A Hundred Years in a Decade
A Hundred Years in a DecadeA Hundred Years in a Decade
A Hundred Years in a Decade
 

Recently uploaded

Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel ChartSatta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
➒➌➎➏➑➐➋➑➐➐Dpboss Matka Guessing Satta Matka Kalyan Chart Indian Matka
 
The Influence of Marketing Strategy and Market Competition on Business Perfor...
The Influence of Marketing Strategy and Market Competition on Business Perfor...The Influence of Marketing Strategy and Market Competition on Business Perfor...
The Influence of Marketing Strategy and Market Competition on Business Perfor...
Adam Smith
 
ikea_woodgreen_petscharity_dog-alogue_digital.pdf
ikea_woodgreen_petscharity_dog-alogue_digital.pdfikea_woodgreen_petscharity_dog-alogue_digital.pdf
ikea_woodgreen_petscharity_dog-alogue_digital.pdf
agatadrynko
 
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta MatkaDpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
➒➌➎➏➑➐➋➑➐➐Dpboss Matka Guessing Satta Matka Kalyan Chart Indian Matka
 
Structural Design Process: Step-by-Step Guide for Buildings
Structural Design Process: Step-by-Step Guide for BuildingsStructural Design Process: Step-by-Step Guide for Buildings
Structural Design Process: Step-by-Step Guide for Buildings
Chandresh Chudasama
 
Income Tax exemption for Start up : Section 80 IAC
Income Tax  exemption for Start up : Section 80 IACIncome Tax  exemption for Start up : Section 80 IAC
Income Tax exemption for Start up : Section 80 IAC
CA Dr. Prithvi Ranjan Parhi
 
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
Zodiac Signs and Food Preferences_ What Your Sign Says About Your TasteZodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
my Pandit
 
Evgen Osmak: Methods of key project parameters estimation: from the shaman-in...
Evgen Osmak: Methods of key project parameters estimation: from the shaman-in...Evgen Osmak: Methods of key project parameters estimation: from the shaman-in...
Evgen Osmak: Methods of key project parameters estimation: from the shaman-in...
Lviv Startup Club
 
Business storytelling: key ingredients to a story
Business storytelling: key ingredients to a storyBusiness storytelling: key ingredients to a story
Business storytelling: key ingredients to a story
Alexandra Fulford
 
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...
my Pandit
 
Training my puppy and implementation in this story
Training my puppy and implementation in this storyTraining my puppy and implementation in this story
Training my puppy and implementation in this story
WilliamRodrigues148
 
Authentically Social Presented by Corey Perlman
Authentically Social Presented by Corey PerlmanAuthentically Social Presented by Corey Perlman
Authentically Social Presented by Corey Perlman
Corey Perlman, Social Media Speaker and Consultant
 
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesEvent Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Holger Mueller
 
Authentically Social by Corey Perlman - EO Puerto Rico
Authentically Social by Corey Perlman - EO Puerto RicoAuthentically Social by Corey Perlman - EO Puerto Rico
Authentically Social by Corey Perlman - EO Puerto Rico
Corey Perlman, Social Media Speaker and Consultant
 
ModelingMarketingStrategiesMKS.CollumbiaUniversitypdf
ModelingMarketingStrategiesMKS.CollumbiaUniversitypdfModelingMarketingStrategiesMKS.CollumbiaUniversitypdf
ModelingMarketingStrategiesMKS.CollumbiaUniversitypdf
fisherameliaisabella
 
ikea_woodgreen_petscharity_cat-alogue_digital.pdf
ikea_woodgreen_petscharity_cat-alogue_digital.pdfikea_woodgreen_petscharity_cat-alogue_digital.pdf
ikea_woodgreen_petscharity_cat-alogue_digital.pdf
agatadrynko
 
Company Valuation webinar series - Tuesday, 4 June 2024
Company Valuation webinar series - Tuesday, 4 June 2024Company Valuation webinar series - Tuesday, 4 June 2024
Company Valuation webinar series - Tuesday, 4 June 2024
FelixPerez547899
 
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.
AnnySerafinaLove
 
2022 Vintage Roman Numerals Men Rings
2022 Vintage Roman  Numerals  Men  Rings2022 Vintage Roman  Numerals  Men  Rings
2022 Vintage Roman Numerals Men Rings
aragme
 
一比一原版新西兰奥塔哥大学毕业证(otago毕业证)如何办理
一比一原版新西兰奥塔哥大学毕业证(otago毕业证)如何办理一比一原版新西兰奥塔哥大学毕业证(otago毕业证)如何办理
一比一原版新西兰奥塔哥大学毕业证(otago毕业证)如何办理
taqyea
 

Recently uploaded (20)

Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel ChartSatta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
 
The Influence of Marketing Strategy and Market Competition on Business Perfor...
The Influence of Marketing Strategy and Market Competition on Business Perfor...The Influence of Marketing Strategy and Market Competition on Business Perfor...
The Influence of Marketing Strategy and Market Competition on Business Perfor...
 
ikea_woodgreen_petscharity_dog-alogue_digital.pdf
ikea_woodgreen_petscharity_dog-alogue_digital.pdfikea_woodgreen_petscharity_dog-alogue_digital.pdf
ikea_woodgreen_petscharity_dog-alogue_digital.pdf
 
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta MatkaDpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
 
Structural Design Process: Step-by-Step Guide for Buildings
Structural Design Process: Step-by-Step Guide for BuildingsStructural Design Process: Step-by-Step Guide for Buildings
Structural Design Process: Step-by-Step Guide for Buildings
 
Income Tax exemption for Start up : Section 80 IAC
Income Tax  exemption for Start up : Section 80 IACIncome Tax  exemption for Start up : Section 80 IAC
Income Tax exemption for Start up : Section 80 IAC
 
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
Zodiac Signs and Food Preferences_ What Your Sign Says About Your TasteZodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
 
Evgen Osmak: Methods of key project parameters estimation: from the shaman-in...
Evgen Osmak: Methods of key project parameters estimation: from the shaman-in...Evgen Osmak: Methods of key project parameters estimation: from the shaman-in...
Evgen Osmak: Methods of key project parameters estimation: from the shaman-in...
 
Business storytelling: key ingredients to a story
Business storytelling: key ingredients to a storyBusiness storytelling: key ingredients to a story
Business storytelling: key ingredients to a story
 
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...
 
Training my puppy and implementation in this story
Training my puppy and implementation in this storyTraining my puppy and implementation in this story
Training my puppy and implementation in this story
 
Authentically Social Presented by Corey Perlman
Authentically Social Presented by Corey PerlmanAuthentically Social Presented by Corey Perlman
Authentically Social Presented by Corey Perlman
 
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesEvent Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
 
Authentically Social by Corey Perlman - EO Puerto Rico
Authentically Social by Corey Perlman - EO Puerto RicoAuthentically Social by Corey Perlman - EO Puerto Rico
Authentically Social by Corey Perlman - EO Puerto Rico
 
ModelingMarketingStrategiesMKS.CollumbiaUniversitypdf
ModelingMarketingStrategiesMKS.CollumbiaUniversitypdfModelingMarketingStrategiesMKS.CollumbiaUniversitypdf
ModelingMarketingStrategiesMKS.CollumbiaUniversitypdf
 
ikea_woodgreen_petscharity_cat-alogue_digital.pdf
ikea_woodgreen_petscharity_cat-alogue_digital.pdfikea_woodgreen_petscharity_cat-alogue_digital.pdf
ikea_woodgreen_petscharity_cat-alogue_digital.pdf
 
Company Valuation webinar series - Tuesday, 4 June 2024
Company Valuation webinar series - Tuesday, 4 June 2024Company Valuation webinar series - Tuesday, 4 June 2024
Company Valuation webinar series - Tuesday, 4 June 2024
 
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.
 
2022 Vintage Roman Numerals Men Rings
2022 Vintage Roman  Numerals  Men  Rings2022 Vintage Roman  Numerals  Men  Rings
2022 Vintage Roman Numerals Men Rings
 
一比一原版新西兰奥塔哥大学毕业证(otago毕业证)如何办理
一比一原版新西兰奥塔哥大学毕业证(otago毕业证)如何办理一比一原版新西兰奥塔哥大学毕业证(otago毕业证)如何办理
一比一原版新西兰奥塔哥大学毕业证(otago毕业证)如何办理
 

Differentiate and Grow a Thriving Retail Business

  • 1. differentiate and grow a thriving retail business
  • 2. from apprentice to franchisee to $100 million
  • 3. the game has changed knowledge change globalisation
  • 4. consumer has more options they walk funny
  • 5. better faster leaner We will win because we are better at the customer interface!
  • 6. how different are you?
  • 7. the 80’s  product Industrial world social economic shifts to service & general change economy Introduction of text messaging
  • 8. the 90’s  service internet reaches critical mass supplier convergence instant messaging
  • 9. the 00’s  price globalisation intensifies easy finance dot com bubble burst emergence of social media
  • 10. Today  2010 The Instant Society! world population – 6.84 billion internet users – 1.9 billion (28%) mobile broadband users predicted – 1 billion (15%) people subscribed to mobiles – 4.6 billion (67%) Social Media is set to rule this decade
  • 11. a culture of innovation
  • 12. unleashes talent and creativity 1
  • 13. focuses, motivates and energizes 2
  • 14. faster and easier to deal with 3
  • 15. create a culture of innovation “Innovation …a process that uses new knowledge to generate payback”
  • 16. old strategy vs new strategy A business development model that is opportunity driven rather than the old strategy based model...
  • 17. old strategy driven model Vision Strategy Top Down Projects Actions Ideal for stable and non-changing marketplace
  • 18. new opportunity driven model Strategic Intent problems Bottom Up Top Down opportunities staff customers suppliers Ideal for unstable and changing marketplace
  • 19. 5 keys for today’s innovative leader
  • 20. convince the organisation innovation really matters empower people 1
  • 21. listen to staff, customers and suppliers allocate resources 2
  • 22. teach them how to think not what to think invest in your people 3
  • 23. focus more on developing great people focus on behaviours 4
  • 24. make innovation part of what you do get connected 5
  • 25. differentiate and grow 3win.com.au jasondurham.com.au