Deirdre Poillon has over 10 years of experience as a case manager working with homeless, dual diagnosed, and at-risk populations. She has a Bachelor's degree in Social Welfare and certifications in substance abuse counseling and CPR/first aid. Her experience includes coordinating treatment plans, facilitating groups, maintaining client records, and collaborating with multi-disciplinary teams at organizations like Phoenix House and the Salvation Army. Currently she is seeking a new position where she can utilize her skills in crisis intervention, communication, and helping clients transition back into the community.

1. Porter Ranch, CA 91326  818-430-1052 deepoillon@aol.com
Deirdre Poillon
Professional Summary
Case Manager with a strong desire to help others,a sense ofresponsibility, patience and understanding.
Handle crisis and intervention matters and referral procedures.Responsible for individual service coordination
for clients enrolled in Residential Housing, Residential Services, including supporting a successfultransition
back into the community. In collaboration with the program staff, the Case Manager supports the successful
integration of medical care, housing and income/employment assistance,and other services with individual
treatment plans.
Core Qualifications
• Homeless and Dual Diagnosed Populations
• Effective Communication Skills
• DSM-IV Knowledge
• Comfortable with Diverse Populations
• Ability to Administer Treatment Plans
• Clinical Case Management
• Familiar with Court Procedures
• Able to Participate in Multidisciplinary Approach
• Substance Abuse Counseling
• Performed Individual Assessments
Experience___________________________________________________
January 2012- August 2015 Phoenix House Lake View Terrace, CA
Case Manager
 Oversawcoordination ofneedsandserviceplans,treatmentplan andgoals with othersupportive serviceplans,
including the educationalplan,recreationandactivity plans,andhealth,mental healthandsocialservice care.
 Prepared and presentedseminarsandworkshops.
 Facilitated peerprocessgroups.
 Participated in case conferencesandstaffmeetings.
 Monitoredand recorded allactivitiesin the client’s chartin a timely manner.
 Maintainedappropriaterecordssuch asongoingprogress notes,reports to referringagencies,discharge
summaries and clinicalcase recordsas requiredby thevarious PhoenixHouse contracts.
 Coordinatedservice provisionwith externalcasemanagers,probationofficers,etc.
 Collaborated with members ofthe multi-disciplinarytreatment teamforthe fullspectrumofclinicalservices.
 Provided individualcounseling.
 Communicated with parentsandotherapprovedfamily members.Encouraged andfacilitated a family
involvement in parenteducation,weekly visits,family recreationdays,and otherPhoenixHouse events.
 Interfaced with referralagenciesincludingthe CountyProbation departments,DepartmentofChildren and
Family Services,and DepartmentofMentalHealth.
 Facilitated routinecase conferencesandmaintainedrecords ofthese usingprescribed documentationguidelines.
August 2010- January 2012 Salvation Army Hollywood, CA
Case Manager
• Completed intakes and engaged in Case Managementwith youthwhile developingindividualized case plans.
• Provided life skills assessmentsand workshops.
• Maintained andorganized clientfiles.
• Facilitated weekly orientation meetingsfornewclients and monthly housemeetings.

2. INTERNSHIP
August 2013- May 2014 Clare Foundation Santa Monica, CA
 Client assessments-homeless and not homeless.
 Client referrals
 Assisted with General relief and food stamps
 Intakes
August 2009-Decemeber2009 Daybreak Santa Monica,CA
 Worked with severely mental ill female adults,the homeless and dually-diagnosed.
 Provided meals or assist with meal preparation at breakfast, lunch or dinner.
 Helped organize donations and provided clients with donations.
 Provided clients with phone calls, showers,and a few hours of sleep and television.
January2007 – November 2009 Legal Aide Assistant Van Nuys,
CA
 Self-Help Center that assists low-income individuals.
 Helped people help themselves.
 Assisted with legal forms and information to individuals seeking legal recourse without a lawyer.
 Provided guidance to individuals through the judicial process.
Education
Associate of Arts :
Liberal Arts- 2009
Los Angeles Pierce College Woodland Hills, CA
Memberof NationalHonorSocietyofLeadershipand Success
Bachelor of Arts: California State University Northridge Northridge, CA
Social Welfare- 2011
Chat Room Facilitator Yes ICAN Foundation- Valley College North Hollywood, CA
Break the Cycle of Abuse-2013
Associate of Arts : Los Angeles Pierce College Woodland Hills, CA
Addiction Studies- 2014
Certifications
CAADE #167582 (CATC III)- Lakewood CA Expires: 03/2018
Standard CPR/AED/First Aid #3A57A2D1- National CPR Foundation Expires: 01/2018