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-­‐ Approx	
  13	
  years	
  ago,	
  I	
  moved	
  into	
  a	
  sharehouse	
  in	
  Fitzroy	
  VIC	
  
-­‐ Personalities	
  and	
  annoying	
  tendencies	
  were	
  not	
  evident	
  upfront,	
  only	
  noticeable	
  after	
  weeks	
  of	
  living	
  together
-­‐ Imagine	
  if	
  we	
  could	
  test	
  out	
  the	
  waters	
  with	
  everything	
  in	
  life	
  
-­‐ The	
  iterative	
  style	
  of	
  agile	
  can	
  be	
  a	
  great	
  way	
  to	
  test	
  the	
  water	
  with	
  your	
  customer,	
  learn	
  early	
  on	
  before	
  committing	
  completely	
  
-­‐ Similar	
  to	
  my	
  sharehouse	
  experience	
  -­‐	
  however	
  I	
  had	
  to	
  commit!
-­‐ Fast	
  forward	
  quite	
  a	
  few	
  years,	
  I	
  find	
  myself	
  working	
  at	
  software	
  company	
  working	
  as	
  UX	
  Designer	
  on	
  Desktop	
  software	
  
-­‐ Implementing	
  a	
  new	
  feature	
  -­‐	
  set	
  to	
  move	
  customers	
  from	
  an	
  existing	
  manual	
  process	
  to	
  a	
  digital	
  one	
  
-­‐ Potential	
  for	
  huge	
  success	
  but	
  had	
  to	
  GET	
  IT	
  RIGHT	
  (no	
  pressure)	
  
-­‐ Replacing	
  their	
  non	
  digital	
  process	
  with	
  something	
  automated	
  was	
  met	
  with	
  fear	
  and	
  trepidation	
  
-­‐ I	
  facilitated	
  regular	
  usability	
  testing	
  sessions	
  but	
  wanted	
  to	
  know	
  what	
  customers	
  felt	
  after	
  using	
  this	
  feature	
  for	
  weeks
-­‐ Decided	
  on	
  running	
  diary	
  study	
  with	
  product	
  owner	
  and	
  arranged	
  an	
  early	
  release	
  of	
  our	
  software	
  with	
  the	
  development	
  team,	
  just	
  
for	
  our	
  small	
  group	
  of	
  diary	
  study	
  participants	
  
-­‐ I	
  personally	
  recruited	
  approx.	
  20	
  participants	
  (through	
  using	
  our	
  in-­‐house	
  CRM)	
  
-­‐ Participants	
  were	
  located	
  all	
  around	
  Australia,	
  did	
  not	
  meet	
  them	
  in	
  person	
  
-­‐ Skype	
  introduction,	
  what	
  to	
  expect	
  being	
  involved	
  in	
  my	
  diary	
  study	
  (fill	
  in	
  diary	
  every	
  time	
  you	
  use	
  the	
  new	
  feature)	
  
-­‐ Built	
  up	
  rapport	
  with	
  the	
  participants	
  so	
  they	
  felt	
  very	
  comfortable	
  with	
  me
-­‐ Actual	
  paper	
  diaries,	
  colored	
  covers	
  for	
  each	
  week	
  to	
  help	
  with	
  admin	
  
-­‐ Sent	
  nice	
  parcel	
  to	
  participants,	
  complete	
  with	
  stamped	
  self	
  address	
  envelopes	
  at	
  beginning	
  of	
  research	
  
-­‐ Diaries	
  were	
  posted	
  back	
  weekly	
  
-­‐ Ran	
  for	
  6	
  weeks	
  
-­‐ Gift	
  cards	
  as	
  thanks	
  –	
  $100	
  to	
  one	
  participant	
  that	
  sent	
  diary	
  back	
  on	
  time	
  every	
  week,	
  $250	
  to	
  overall	
  most	
  diligent	
  and	
  
comprehensive	
  feedback	
  throughout	
  6	
  week	
  period
-­‐ Team	
  loved	
  physical	
  diaries	
  coming	
  in	
  regularly,	
  kept	
  team	
  motivated	
  and	
  interested	
  
-­‐ Ripple	
  effect	
  through	
  office,	
  lots	
  of	
  buzz	
  
-­‐ High	
  profile	
  project	
  in	
  general,	
  diaries	
  hanging	
  around	
  helped	
  provide	
  feedback	
  to	
  stakeholders	
  and	
  other	
  parts	
  of	
  the	
  business	
  who	
  
may	
  have	
  an	
  interest,	
  self	
  serve	
  information	
  
-­‐ Team	
  and	
  stakeholders	
  felt	
  closer	
  to	
  customers,	
  could	
  emphathise	
  
-­‐ Easy	
  to	
  implement	
  a	
  beta	
  approach	
  to	
  software	
  releases,	
  diaries	
  helped	
  show	
  importance	
  of	
  early	
  feedback	
  and	
  iterating
-­‐ Weekly	
  backlog	
  grooming	
  sessions	
  with	
  business	
  analyst	
  and	
  product	
  owner	
  to	
  reprioritise	
  backlog	
  
-­‐ Some	
  of	
  the	
  things	
  (UX	
  debt)	
  I	
  had	
  to	
  compromise	
  on	
  previously	
  were	
  bumped	
  up	
  in	
  priority,	
  based	
  on	
  customer	
  annoyance	
  from	
  
diary	
  participants
-­‐ I’m	
  currently	
  planning	
  another	
  diary	
  study	
  at	
  the	
  moment	
  
-­‐ More	
  prepared	
  to	
  be	
  on	
  call	
  for	
  help	
  
-­‐ Have	
  a	
  developer	
  ready	
  to	
  help	
  troubleshoot	
  
-­‐ Have	
  plans	
  in	
  place	
  for	
  a	
  release	
  to	
  fix	
  unforeseen	
  issues	
  
-­‐ 6	
  weeks	
  felt	
  a	
  bit	
  long,	
  will	
  run	
  for	
  4	
  weeks	
  next	
  time	
  
-­‐ Sound	
  out	
  preferred	
  methods	
  of	
  providing	
  feedback	
  early	
  on	
  to	
  avoid	
  wasted	
  effort	
  in	
  preparation
-­‐ Definitely	
  give	
  it	
  a	
  go,	
  pros	
  outweighed	
  the	
  cons	
  
-­‐ Fitted	
  into	
  agile	
  really	
  well	
  
-­‐ Old	
  school	
  style	
  had	
  HUGE	
  benefits	
  amongst	
  the	
  team,	
  involvement,	
  motivation,	
  self	
  discovery	
  -­‐	
  worth	
  the	
  effort	
  
-­‐ Also	
  was	
  great	
  for	
  our	
  product	
  and	
  we	
  had	
  a	
  very	
  successful	
  release	
  to	
  market
-­‐ Please	
  get	
  in	
  touch	
  if	
  you	
  run	
  a	
  diary	
  study	
  in	
  your	
  own	
  agile	
  project!

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Diary Study + Agile = Awesome - Agile UX 2015 talk

  • 1.
  • 2. -­‐ Approx  13  years  ago,  I  moved  into  a  sharehouse  in  Fitzroy  VIC   -­‐ Personalities  and  annoying  tendencies  were  not  evident  upfront,  only  noticeable  after  weeks  of  living  together
  • 3. -­‐ Imagine  if  we  could  test  out  the  waters  with  everything  in  life   -­‐ The  iterative  style  of  agile  can  be  a  great  way  to  test  the  water  with  your  customer,  learn  early  on  before  committing  completely   -­‐ Similar  to  my  sharehouse  experience  -­‐  however  I  had  to  commit!
  • 4. -­‐ Fast  forward  quite  a  few  years,  I  find  myself  working  at  software  company  working  as  UX  Designer  on  Desktop  software   -­‐ Implementing  a  new  feature  -­‐  set  to  move  customers  from  an  existing  manual  process  to  a  digital  one   -­‐ Potential  for  huge  success  but  had  to  GET  IT  RIGHT  (no  pressure)   -­‐ Replacing  their  non  digital  process  with  something  automated  was  met  with  fear  and  trepidation   -­‐ I  facilitated  regular  usability  testing  sessions  but  wanted  to  know  what  customers  felt  after  using  this  feature  for  weeks
  • 5. -­‐ Decided  on  running  diary  study  with  product  owner  and  arranged  an  early  release  of  our  software  with  the  development  team,  just   for  our  small  group  of  diary  study  participants   -­‐ I  personally  recruited  approx.  20  participants  (through  using  our  in-­‐house  CRM)   -­‐ Participants  were  located  all  around  Australia,  did  not  meet  them  in  person   -­‐ Skype  introduction,  what  to  expect  being  involved  in  my  diary  study  (fill  in  diary  every  time  you  use  the  new  feature)   -­‐ Built  up  rapport  with  the  participants  so  they  felt  very  comfortable  with  me
  • 6.
  • 7. -­‐ Actual  paper  diaries,  colored  covers  for  each  week  to  help  with  admin   -­‐ Sent  nice  parcel  to  participants,  complete  with  stamped  self  address  envelopes  at  beginning  of  research   -­‐ Diaries  were  posted  back  weekly   -­‐ Ran  for  6  weeks   -­‐ Gift  cards  as  thanks  –  $100  to  one  participant  that  sent  diary  back  on  time  every  week,  $250  to  overall  most  diligent  and   comprehensive  feedback  throughout  6  week  period
  • 8.
  • 9. -­‐ Team  loved  physical  diaries  coming  in  regularly,  kept  team  motivated  and  interested   -­‐ Ripple  effect  through  office,  lots  of  buzz   -­‐ High  profile  project  in  general,  diaries  hanging  around  helped  provide  feedback  to  stakeholders  and  other  parts  of  the  business  who   may  have  an  interest,  self  serve  information   -­‐ Team  and  stakeholders  felt  closer  to  customers,  could  emphathise   -­‐ Easy  to  implement  a  beta  approach  to  software  releases,  diaries  helped  show  importance  of  early  feedback  and  iterating
  • 10. -­‐ Weekly  backlog  grooming  sessions  with  business  analyst  and  product  owner  to  reprioritise  backlog   -­‐ Some  of  the  things  (UX  debt)  I  had  to  compromise  on  previously  were  bumped  up  in  priority,  based  on  customer  annoyance  from   diary  participants
  • 11. -­‐ I’m  currently  planning  another  diary  study  at  the  moment   -­‐ More  prepared  to  be  on  call  for  help   -­‐ Have  a  developer  ready  to  help  troubleshoot   -­‐ Have  plans  in  place  for  a  release  to  fix  unforeseen  issues   -­‐ 6  weeks  felt  a  bit  long,  will  run  for  4  weeks  next  time   -­‐ Sound  out  preferred  methods  of  providing  feedback  early  on  to  avoid  wasted  effort  in  preparation
  • 12. -­‐ Definitely  give  it  a  go,  pros  outweighed  the  cons   -­‐ Fitted  into  agile  really  well   -­‐ Old  school  style  had  HUGE  benefits  amongst  the  team,  involvement,  motivation,  self  discovery  -­‐  worth  the  effort   -­‐ Also  was  great  for  our  product  and  we  had  a  very  successful  release  to  market
  • 13. -­‐ Please  get  in  touch  if  you  run  a  diary  study  in  your  own  agile  project!