User Vision: Breakfast Briefing
Presenting the benefits and challenges faced when conducting a mobile diary study, as well as share some top tips for those looking to use the methodology in the future.
Snap. Snip. Send.: How Mobile Media is Transforming Storytelling in the Class...Brett Atwood
Journalism and communication educators are grappling with new ways to engage students in the classroom using mobile apps and media platforms. As new content creation tools and distribution platforms continue to emerge, many mobile-savvy millennials are finding themselves on the frontlines of experimentation in the creation and curation of cutting-edge mobile content. Because modern media teachers are beginning to integrate Snapchat, Periscope and even 360-degree VR storytelling into their education mix, the focus of this presentation will include a discussion of how students are eagerly using video apps to instantly edit and distribute news to both select and wide audiences.
On 24 and 25 August, Satwant Kenth and Iris Lapinski ran a workshop for the summer workshop of the OpenSociety Institute about mobile apps design with 30 aspiring journalists participating.
Presented on March 7 at FITC Spotlight UX/UI
with Ilona Posner
More info at www.FITC.ca
User experience defines brands and distinguishes great products from their weaker peers. User experience needs to be at the forefront of every product vision, although, it is becoming clear that user experience is not enough. This session will discuss the larger echo-systems that need to be addressed for design success. The keyhole metaphor will be introduced as a powerful addition to the UX toolbox which can help designers strengthen their conversations with management and to deliver exceptional experiences.
OBJECTIVE
Introduce simple yet powerful concepts that can be applied immediately to enhance design team communication, user research, and overcoming design obstacles to improve the user experience.
TARGET AUDIENCE
Designers, Developers, Product teams, Management
FIVE THINGS AUDIENCE MEMBERS WILL LEARN
To contextualize UI, UX, and the larger Experience
Limitations of the narrow points of view
Keyhole metaphor for viewing design problems in a new light
How to expand design teams’ perspectives
Case studies of successes and failures to use in design discussions
Snap. Snip. Send.: How Mobile Media is Transforming Storytelling in the Class...Brett Atwood
Journalism and communication educators are grappling with new ways to engage students in the classroom using mobile apps and media platforms. As new content creation tools and distribution platforms continue to emerge, many mobile-savvy millennials are finding themselves on the frontlines of experimentation in the creation and curation of cutting-edge mobile content. Because modern media teachers are beginning to integrate Snapchat, Periscope and even 360-degree VR storytelling into their education mix, the focus of this presentation will include a discussion of how students are eagerly using video apps to instantly edit and distribute news to both select and wide audiences.
On 24 and 25 August, Satwant Kenth and Iris Lapinski ran a workshop for the summer workshop of the OpenSociety Institute about mobile apps design with 30 aspiring journalists participating.
Presented on March 7 at FITC Spotlight UX/UI
with Ilona Posner
More info at www.FITC.ca
User experience defines brands and distinguishes great products from their weaker peers. User experience needs to be at the forefront of every product vision, although, it is becoming clear that user experience is not enough. This session will discuss the larger echo-systems that need to be addressed for design success. The keyhole metaphor will be introduced as a powerful addition to the UX toolbox which can help designers strengthen their conversations with management and to deliver exceptional experiences.
OBJECTIVE
Introduce simple yet powerful concepts that can be applied immediately to enhance design team communication, user research, and overcoming design obstacles to improve the user experience.
TARGET AUDIENCE
Designers, Developers, Product teams, Management
FIVE THINGS AUDIENCE MEMBERS WILL LEARN
To contextualize UI, UX, and the larger Experience
Limitations of the narrow points of view
Keyhole metaphor for viewing design problems in a new light
How to expand design teams’ perspectives
Case studies of successes and failures to use in design discussions
There are a lot of pitfalls that await design researchers and ethnographers when conducting diary studies. Your research project can easily become undone by ignoring simple logistics. This presentation embodies the learnings from multiple diary studies conducted at Different, a user experience consultancy based in Sydney, Australia. It will tell you about the history of diary studies, how to enhance them, how to conduct them, what to do and most importantly what not to do.
For the full blog post go to https://www.eriontheinterweb.com/2011/07/the-dos-and-donts-of-diary-studies/
This paper discusses fundamental issues in dairy logistics in a tutorial format. We summarize findings of more than twenty student groups who carried out independent literature surveys and interviewed professionals in the industry. The critical issues in carrying out dairy products logistics, the logistics strategies that are employed by dairy producers in the world and some newly introduced products in the industry and in what ways the introduction of these new products changes the logistics operations are pointed out. The importance of hygiene, cooling, time, humidity, cost, distance, flexibility and meeting the demand is emphasized under the subtitle of critical issues. Except those critical issues, there are some others like short shelf life, quality, emulsion, pasteurization, UHT which depend on the characteristics of the milk and milk products. Logistics strategies in dairy industry are studied by dividing it into two subtitles: the ones that are used in the world and the ones in Turkey. A benchmarking between Turkey and the world is also included at the end. As the variety of milk and milk products increase day by day, the new ingredients of new products also affects the transportation plans. Those impacts are also discussed as a part of our paper. Some descriptive drawings and figures are also embodied. Throughout this paper, only the production, warehousing and transportation of milk, cheese, yoghurt, and similar dairy products are discussed. Ice-cream especially is set out of the scope as it completely differs from actual dairy products as milk, cheese and yoghurt in the means of production and distribution.
Agile UX was held in Sydney on March 13, 2015.
My presentation is a case study covering a diary study that I ran while working in an agile team. I talk about the benefits
Key Lime Interactive's Principal Researcher/Director, Andrew Schall, and Facebook User Researcher, Jennifer Romano Bergstrom, take a deep dive into eye tracking the mobile user experience. View the slides from the webinar.
Slide to Unlock: learning design for the mobile learnerBrightwave Group
We are all mobile learners. It's in our DNA. If you have access to a mobile device, to confine your learning to a classroom, online course or exhibition hall is to go against the very nature of how you learn.
Knowing has never been a static process, but only now are we starting to connect the potential of mobile technology with our natural propensity for dynamic, responsive and viral learning.
As ownership and usage of technology rise sky high and expectations for the content it delivers rise with it - faster, smarter, effortless, social - has e-learning kept up? Or is it simply cramming itself into the 4" format when it should be reinventing itself accordingly?
• What lessons from the past can we take into future of learning design?
• What are the gaps in the current approach to designing learning for mobile?
• What will be the radical designs that tap into the best of mobile technology and help us fulfill our potential as mobile learners?
Why research lags behind the mobile explosion and what to do about it. Rethink research, rethink design, rethink methods and avoid putting online research on a phone - but create truly smart mobile research projects.
There are a lot of pitfalls that await design researchers and ethnographers when conducting diary studies. Your research project can easily become undone by ignoring simple logistics. This presentation embodies the learnings from multiple diary studies conducted at Different, a user experience consultancy based in Sydney, Australia. It will tell you about the history of diary studies, how to enhance them, how to conduct them, what to do and most importantly what not to do.
For the full blog post go to https://www.eriontheinterweb.com/2011/07/the-dos-and-donts-of-diary-studies/
This paper discusses fundamental issues in dairy logistics in a tutorial format. We summarize findings of more than twenty student groups who carried out independent literature surveys and interviewed professionals in the industry. The critical issues in carrying out dairy products logistics, the logistics strategies that are employed by dairy producers in the world and some newly introduced products in the industry and in what ways the introduction of these new products changes the logistics operations are pointed out. The importance of hygiene, cooling, time, humidity, cost, distance, flexibility and meeting the demand is emphasized under the subtitle of critical issues. Except those critical issues, there are some others like short shelf life, quality, emulsion, pasteurization, UHT which depend on the characteristics of the milk and milk products. Logistics strategies in dairy industry are studied by dividing it into two subtitles: the ones that are used in the world and the ones in Turkey. A benchmarking between Turkey and the world is also included at the end. As the variety of milk and milk products increase day by day, the new ingredients of new products also affects the transportation plans. Those impacts are also discussed as a part of our paper. Some descriptive drawings and figures are also embodied. Throughout this paper, only the production, warehousing and transportation of milk, cheese, yoghurt, and similar dairy products are discussed. Ice-cream especially is set out of the scope as it completely differs from actual dairy products as milk, cheese and yoghurt in the means of production and distribution.
Agile UX was held in Sydney on March 13, 2015.
My presentation is a case study covering a diary study that I ran while working in an agile team. I talk about the benefits
Key Lime Interactive's Principal Researcher/Director, Andrew Schall, and Facebook User Researcher, Jennifer Romano Bergstrom, take a deep dive into eye tracking the mobile user experience. View the slides from the webinar.
Slide to Unlock: learning design for the mobile learnerBrightwave Group
We are all mobile learners. It's in our DNA. If you have access to a mobile device, to confine your learning to a classroom, online course or exhibition hall is to go against the very nature of how you learn.
Knowing has never been a static process, but only now are we starting to connect the potential of mobile technology with our natural propensity for dynamic, responsive and viral learning.
As ownership and usage of technology rise sky high and expectations for the content it delivers rise with it - faster, smarter, effortless, social - has e-learning kept up? Or is it simply cramming itself into the 4" format when it should be reinventing itself accordingly?
• What lessons from the past can we take into future of learning design?
• What are the gaps in the current approach to designing learning for mobile?
• What will be the radical designs that tap into the best of mobile technology and help us fulfill our potential as mobile learners?
Why research lags behind the mobile explosion and what to do about it. Rethink research, rethink design, rethink methods and avoid putting online research on a phone - but create truly smart mobile research projects.
Symplicit Ark Persona Presentation V2.1jodie moule
I presented this at the Ark Group Conference held in Melbourne in November 2008.
It covers a brief outline of personas and how they can be used in industry, with several case-study examples Symplicit has worked on as a company.
If you have any questions, get in touch!
Designing and deploying mobile user studies in the wild: a practical guideKaren Church
This tutorial was presented as part of Mobile HCI 2012 in San Francisco on the 19th September 2012. The tutorial aims to provide a practical guide to conduct mobile field studies based on the learning outcomes of the research I've been involved in while working as a Research Scientist in Telefonica Research, Barcelona. I cover how to design effective mobile field studies, the importance of mobile prototyping, the impact of various design choices on the study setup and deployment, how to engage participants and how to avoid ethical and legal issues. I've also tried to include listings of useful resources for those who are interested in conducting mobile field studies of their own.
More details: http://mm2.tid.es/mhcitutorial/
Karen Church
Research Scientist
Telefonica Research
www.karenchurch.com
@karenchurch
This is the full slidedeck of 'the Future of Surveys' Smartees Breakfast session in London on 20 November 2013. The presentation elaborates on how our new approach allows true consumer collaboration in survey research, tapping into context and conversation. Based on eBay and Cloetta client cases, the actual impact of this new survey design is described. Presentation by Katia Pallini (Research Consultant, InSites Consulting) and LIsa Ohlin (Business Director FMCG & Retail, InSites Consulting).
Similar to ‘Mobile Diary Studies; capturing in the moment experiences’. (20)
A Practical Introduction to User Experience and User-Centred Design for BAs (...User Vision
This interactive and hands-on workshop will cover the user-centred design process, highlighting the activities that user experience professionals conduct to enhance the usability and user experience of the products, systems and services. BAs increasingly work alongside user researchers and UX professionals to integrate user requirements for complex projects. The course will also explore the areas where there is typically co-ordination between user researchers or designers with business analysts, and cover strategies for enhancing this working relationship.
The workshop will cover the fundamentals of usability, user experience and the User centred Design (UCD) process:
Applying usability & UX principles from the earliest project stages through to final evaluation
Researching and documenting the context of use through user observation, interviews, personas, scenarios, and customer journey maps.
Specifying user needs and requirements and their key role in the UCD process
Designing solutions: interface design, usability guidelines and core design principles with examples from several different industries
Wireframes and iterative prototyping
Information architecture: goals and methods to improve the findability of content
Digital accessibility: resources and methods for inclusive design
Usability testing and evaluation: an overview on usability testing and other evaluations.
Lean UX techniques and integrating UX with agile development
UX strategy – what is it and how successful companies implement it.
In the context of growing public concern about personal data and its (ab)uses, the session will invite an open discussion about privacy as a human and user experience.
More specifically, the current state of Privacy UX, as well as if and how the changing understanding of the data ecosystem might further transform regulations, business approaches, and therefore UX practices and services.
Participant Takeaways:
Privacy as human and user experience
The state of privacy UX and current debates
The impact of public concern on legislation, business, and UX practice
Towards user-centric data solutions
Breakfast Briefing PPI Proposition Process and InterfaceUser Vision
An overview of a very simple framework for categorising UX and UCD issues in a way that can help convey these to colleagues and decide the best research methods to investigate further. Proposition, Process and Interface / Interaction design are key components, with examples shown.
Behavioural science - Approaches to Improve UXUser Vision
In this session, you will learn more about the links between behavioural science and user experience. We will also introduce some behavioural science frameworks and models you can adopt to improve your user research and design work.
How can User Experience (UX) and Business Analysis (BA) work together?Busines...User Vision
Common grounds between UX and BA - engaging for success
Business Analyst Scotland Meetup wants to connect the BA community, help the new joiners or the aspiring BA learn about the role, expand the existing BA knowledge area and come up with new insights and information, and most of all built a community of people that share experiences, expertise and find answers to the role-specific questions.
This webinar explores the challenges of common ground between UX and BA. The session will also consider the evolving world of User Experience (UX) and Business Analysis (BA) with the view of exploring ways of working together.
Do UX designers have a role in reducing digital waste?User Vision
UX designers are primarily concerned with ensuring the experience of end users, but should we also consider the impact on the environment?
Do the ultra-usable and convenient digital lifestyles we help create provide ease-of-use at the cost of sustainability?
We'll explore the surprisingly large impact that digital has on C02 emissions and other contributors to the climate crisis.
Then we’ll discuss what can be done by individuals and as a profession to raise awareness of the issue contribute to ways to mitigate the problem.
It's been 30 years since Nielsen and Molich provided the first practical and widely applied framework to evaluate the usability of digital products.
How well has this venerable set of the 10 Commandments for UX stood the test of time as the technology and user expectations changed?
We'll discuss the original purpose of the heuristics, how to apply them to a structured UX evaluation, if they've stood the test of time, and whether they will apply as technology continues to evolve.
We’ll also explore whether new heuristics should be developed to account for other, recent aspects of the modern interaction and technology landscape. To illustrate this we will introduce a proposed new set of heuristics for a specific and important part of our digital interactions – social media.
CX Strategy - Presentation to the Human Centred Design Group, Dubai dubai ...User Vision
We presented to the Dubai HCD group on the topic of customer experience and UX strateby. Stepping away from the tactical methods, what are the elements that make up a successful CX strategy in an organisation? What resources are ideally in place and how to balance the enthusiasm of internal 'fans of UX / CX' with the realities of business? What are some of the most useful deliverables to provide to get a successful CX programme started and sustained? We discuss all of this and more in this presentation.
Applying user requirements for innovative products User Vision
As the benefits of UX become recognised and user-centred design processes are applied more often, project teams start using terms such as ‘user needs’ and ‘user requirements’ in their project meetings. This is great news. Addressing user needs and user requirements in a structured manner can provide great clarity for your solution design and actually spark the creative thinking that leads to innovation.
But what exactly are user needs and user requirements and what’s the best way to apply them in solution design? Several questions arise once you commit to designing for user needs and user requirements:
Are user needs and user requirements actually the same thing?
How can we ensure they are accurate and evidence-based, not just a projection of the designer’s vision?
Is documenting them worth the effort or just an administrative burden since the team intuitively knows what they are?
Even worse - could they actually become constraints that inhibit us from thinking of innovative solutions?
To tell us how the process of designing with user requirements works we have a guest presenter who is a recognised expert in user requirements engineering - Thomas Geis, President of the International UX Qualification Board. He will discuss user requirements, how they are elicited, documented and then applied to a structured user-centred design process. He will outline the difference between user needs and user requirements and how to apply them effectively to ensure your solution stays true to the needs of your users.
How can User Experience and Business Analysis work well together?User Vision
UX and business analysis – achieving the benefits of a close relationship
Many UX professionals cross paths with business analysts in the course of delivering projects. Both professions define and apply requirements, though typically one leans toward user requirements and the other toward business requirements. However these worlds often converge, especially as more organisations realise the business value of focusing on customers through user research and user-centred design. It is perhaps inevitable that these two professions, increasingly valued for customer-oriented projects, occasionally have overlapping remits which may lead to either internal friction or positive outcomes.
In this session we explore the areas of similarity, difference and potential collaboration in the respective fields of user experience and business analysis.
We will co-present the briefing with Sarah Williams, a senior business analyst and UX practitioner with leading law firm Linklaters who has successfully integrated the fields and evangelised the UX and service design approach for many internal and client-facing projects. Sarah and Chris Rourke from User Vision will discuss the goals and perspectives of the two fields and where the greatest opportunities are for knowledge transfer and co-operation for successful project delivery.
The talk will be especially of interest for UX professionals working alongside BAs, Business Analysts wanting to know more about user experience and service design, or anyone managing teams that have either or both of these important roles.
From User Experience to Earth ExperienceUser Vision
User Vision held a presentation by Gerry McGovern, author of the book World Wide Waste, about the impact of our digital lifestyle on the environment. Gerry's talk was a data-filled exploration of the scale of the problem and an invitation for individuals and organisations to act to mitigate the problem. These measures range from remembering to turn off your computer overnight to considering the amount of data that you produce, share and store.
Gerry also outlines the Digital Waste Audit that is being developed to help evaluate an organisation's current level of digital waste and develop ways to improve their Earth Experience. See on YouTube https://youtu.be/Vy5ZaBc-hHY
Mobile Accessibility Breakfast Briefing - Oct 2020User Vision
Contents:
Why mobile accessibility is important for everyone
How has legislation effected accessibility on mobile
WCAG 2.1
Built-in accessibility features on mobile
Mobile accessibility downfalls:
-Navigation
-Layout
-Providing use of context
Examples of common accessibility issues
Tools for designers - Breakfast BriefingUser Vision
These slides are from the breakfast briefing hosted by User Vision on 16.1.2020.
Event description:
This breakfast briefing will unpack the very best programmes in the ever growing list of software available for designers to use. We will be looking at the flagship tools used today and their individual strengths and weaknesses. We will discuss how these tools can be used to work alongside each other to our benefit, and we will also be exploring how design teams within functioning organisations apply these tools to their own workflows.
In June 2018 the World Wide Web Consortium (W3C) updated its Web Content Accessibility Guidelines (WCAG), the world’s de-facto technical standard for accessibility. What are these changes and how can you can investigate if you need to change your current digital solutions? This presentation will outline the changes from WCAG 2.1, how to audit your site for compliance, and share examples to illustrate what the technical guidelines actually mean for websites, apps and other digital interfaces.
User Experience and business analysis - Edinburgh BA meetup April 2019User Vision
What is the relationship between User Experience and Business Analysis? Do their roles overlap and do they pull in the same direction? This presentation to an audience of BAs includes a brief intro to the world of UX but then a discussion about the traditional and future roles of UX and BA.
Why is defining user experience so difficult? Do we actually need to define it? How do you define it in different situations. This exercise and presentation explores these topics and more.
We check our mobiles 85 times a day, habitually and without conscious planning. We respond to Facebook likes as rats do to sugar solution. We let YouTube’s algorithms determine what our kids watch. We choose potential life partners by swiping right. We like it when websites tell us what to buy, we converse using pictures of small yellow faces, and we have conversations with our appliances.
Sure, all of these things are easy to do. But at what point does engaging with technology become too easy? Should we create user experiences that maintain a bit of friction, to remind us that we still have the capacity for complex social interactions and effortful decision making?
This session won’t give you all of the answers, but it will raise some interesting questions.
Statistics for UX Professionals - Jessica CameronUser Vision
Are you looking to expand your research toolkit to include some quantitative methods, such as survey research or A/B testing? Have you been asked to collect some usability metrics, but aren’t sure how best to go about that? Or do you just want to be more aware of all of the UX research possibilities? If your answer to any of those questions is yes, then this session is for you.
You may know that without statistics, you won’t know if A is really better than B, if users are truly more satisfied with your new site than with your old one, or which changes to your site have actually impacted conversion rates. However, statistics can also help you figure out how to report satisfaction and other metrics you collect during usability tests. And they’re essential for making sense of the results of quantitative usability tests.
This session will focus on the statistical concepts that are most useful for UX researchers. It won’t make you a quant, but it will give you a good grounding in quantitative methods and reporting. (For example, you will learn what a margin of error is, how to report quantitative data collected during a usability test - and how not to - and how many people you really need to fill out a survey.)
UX & GDPR - Building Customer Trust with your Digital ExperiencesUser Vision
This briefing was held as part of User Vision's 'Breakfast Briefing' series in Feb 2018. It looks at what GDPR means for businesses and for the UX of digital experiences.
48. Mobile Diary Studies
A Diary Study is a form of
human behaviour research,
relying on users in documenting
specific personal experiences
over a prolonged period of
time.
Understanding developed
human behaviour and formed
habits rather than a onetime
experience with a product or
service.