Jim Shingler Cardinal Health - 2018 DevOpsDays Columbus Ohio

1. © Copyright 2016, Cardinal Health. All rights reserved. CARDINAL HEALTH, the Cardinal Health LOGO and ESSENTIAL TO CARE are trademarks or registered trademarks of Cardinal Health.
Jim Shingler
Platform Architecture &
DevOps Leader
Dev*Ops is a Journey, Not an Event

2. © Copyright 2017, Cardinal Health. All rights reserved. CARDINAL HEALTH, the Cardinal Health LOGO and ESSENTIAL TO CARE are trademarks or registered trademarks of Cardinal Health.
About Me: Jim Shingler
Cardinal Health – Enterprise Architecture
Platform Architecture & DevOps Leader
Domain Experience: Healthcare, Banking, Insurance, Financial Services,
Retail, Manufacturing
Passion: Applying leading edge technology to create sustainable solutions
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https://www.linkedin.com/in/jimshingler/
https://github.com/jshingler
James.Shingler@CardinalHealth.com

3. © Copyright 2017, Cardinal Health. All rights reserved. CARDINAL HEALTH, the Cardinal Health LOGO and ESSENTIAL TO CARE are trademarks or registered trademarks of Cardinal Health.
We Believe
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• Value is created only when our services are running in
production
• In delivering fast feedback and flow
• Deployments are performed without causing chaos and
disruptions (such as service outages, service impairments,
or security or compliance failure).

4. © Copyright 2017, Cardinal Health. All rights reserved. CARDINAL HEALTH, the Cardinal Health LOGO and ESSENTIAL TO CARE are trademarks or registered trademarks of Cardinal Health.
What is: Lean / Agile / DevOps
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Agile and DevOps are both “Lean” practices applied to technology enabled business solutions
Concept Value
Agility is an iterative delivery concept that:
- Increases Customer Focused Collaboration
- Encourages Continuous Improvement
- Focuses on Value and Outcomes
- Expects & Embraces Change
DevOps applies Automation to Solution Delivery and
Operational Process that:
- Eliminates the Waste of Manual Overhead
- Eliminates the Waster of Rework
- Increases Feedback Quality
- Increases Velocity
`
DevOps
- Integrated Operations
- Build, Test, Deploy Automation
- Continuous Integration & Delivery
- Monitoring and Alerting Automation
- Systematic Business Process
Automation
Agile
- Collaboration & Prioritization
- Frequent Iterations & Delivery
- Quality Software & Applications
- Feedback & Continuous
Improvement
Lean Thinking & Behavior

5. © Copyright 2017, Cardinal Health. All rights reserved. CARDINAL HEALTH, the Cardinal Health LOGO and ESSENTIAL TO CARE are trademarks or registered trademarks of Cardinal Health.
Why is it so confusing? 😟
What it takes to improve quality and flow at every step, from a
business idea all the way out to working code in the
customer’s hands, differs for different organizations.
Everyone’s Situation and constraints are unique.
• Business Situation
• People
• Processes
• Technology
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6. © Copyright 2017, Cardinal Health. All rights reserved. CARDINAL HEALTH, the Cardinal Health LOGO and ESSENTIAL TO CARE are trademarks or registered trademarks of Cardinal Health.
No one, universal Answer
And One Size Doesn’t
fit all.
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7. Business Situation

8. © Copyright 2017, Cardinal Health. All rights reserved. CARDINAL HEALTH, the Cardinal Health LOGO and ESSENTIAL TO CARE are trademarks or registered trademarks of Cardinal Health.
A Global, Integrated Healthcare products & Services Company
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9. People

10. © Copyright 2017, Cardinal Health. All rights reserved. CARDINAL HEALTH, the Cardinal Health LOGO and ESSENTIAL TO CARE are trademarks or registered trademarks of Cardinal Health.
Conway’s Law
“Organizations which design systems…are constrained to
produce designs which are copies of the communication
structures of these organizations… The larger an
organization is, the less flexibility it has and the more
pronounced the phenomenon.”
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https://itrevolution.com/conways-law/

11. © Copyright 2017, Cardinal Health. All rights reserved. CARDINAL HEALTH, the Cardinal Health LOGO and ESSENTIAL TO CARE are trademarks or registered trademarks of Cardinal Health.
Project VS Product Teams
Project Team
– Temporary Team, Disband at end of project
Product Team
– Sustained Standing Team
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12. Process

13. © Copyright 2017, Cardinal Health. All rights reserved. CARDINAL HEALTH, the Cardinal Health LOGO and ESSENTIAL TO CARE are trademarks or registered trademarks of Cardinal Health.
Software Delivery
• Plan
• Dev
• Build
• Deployment
• Run
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14. © Copyright 2017, Cardinal Health. All rights reserved. CARDINAL HEALTH, the Cardinal Health LOGO and ESSENTIAL TO CARE are trademarks or registered trademarks of Cardinal Health.
Outsourcing Impacts
• How Much Am I willing to Invest In my Partners
• Master Agreements
• Statements Of Work
• Contracting Agreement
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15. Technology

16. © Copyright 2017, Cardinal Health. All rights reserved. CARDINAL HEALTH, the Cardinal Health LOGO and ESSENTIAL TO CARE are trademarks or registered trademarks of Cardinal Health.16
At Least One of
Everything:

17. A Possible Answer

18. © Copyright 2017, Cardinal Health. All rights reserved. CARDINAL HEALTH, the Cardinal Health LOGO and ESSENTIAL TO CARE are trademarks or registered trademarks of Cardinal Health.
Barriers
• Not Technology
• Organizational Change Management and
getting people to work differently
Key:
• helping the organization understand the principles
• providing as much flexibility as possible to allow them
to develop and take ownership of their plans
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19. © Copyright 2017, Cardinal Health. All rights reserved. CARDINAL HEALTH, the Cardinal Health LOGO and ESSENTIAL TO CARE are trademarks or registered trademarks of Cardinal Health.
Intents
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EIT
Cloud (90%) On Prem (10%)
FaaS, CloudNative (PaaS), CaaS, IaaS
ConceptualPhysical

20. © Copyright 2017, Cardinal Health. All rights reserved. CARDINAL HEALTH, the Cardinal Health LOGO and ESSENTIAL TO CARE are trademarks or registered trademarks of Cardinal Health.
DevOps Conceptual Pipeline - V1
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21. © Copyright 2017, Cardinal Health. All rights reserved. CARDINAL HEALTH, the Cardinal Health LOGO and ESSENTIAL TO CARE are trademarks or registered trademarks of Cardinal Health.
Feedback
• Quality and Velocity are important
• Feedback Velocity should be measured in Minutes not Weeks
- Automate everything
• Testing is the Dev Teams Responsibility
- Conway’s Law
- Support with Testing Mentors and Coaches
• Security is the Dev Teams Responsibility
- Support with Application Security Coaches
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22. © Copyright 2017, Cardinal Health. All rights reserved. CARDINAL HEALTH, the Cardinal Health LOGO and ESSENTIAL TO CARE are trademarks or registered trademarks of Cardinal Health.
Value Stream Mapping &
Continuous Improvement
• Step 1: Identify the system’s
bottlenecks
• Step 2: Decide how to exploit those
bottlenecks
• Step 3: Subordinate every other
decision to 'step two decisions'
• Step 4: Elevate the systems
bottlenecks
• Step 5: if, in a previous step, a
bottleneck has been broken, go back to
the beginning (Step 1).
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https://www.tocinstitute.org/the-goal-summary.htm

23. © Copyright 2017, Cardinal Health. All rights reserved. CARDINAL HEALTH, the Cardinal Health LOGO and ESSENTIAL TO CARE are trademarks or registered trademarks of Cardinal Health.
Sample Value Stream Map
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X

24. © Copyright 2017, Cardinal Health. All rights reserved. CARDINAL HEALTH, the Cardinal Health LOGO and ESSENTIAL TO CARE are trademarks or registered trademarks of Cardinal Health.
White Glove / Do It Yourself Services
• Project Teams
• Shared Service Responsible for
CI/CD
• Standardized Processes
• Project Team: Plan Dev
• Shared Service: Build, Run
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And Everything
In Between
• Product Teams
• Dev Team Responsible for CI / CD
• Team Defined Processes
(w/in guardrails)
• Product Team:
Plan, Dev, Build, Run

25. © Copyright 2017, Cardinal Health. All rights reserved. CARDINAL HEALTH, the Cardinal Health LOGO and ESSENTIAL TO CARE are trademarks or registered trademarks of Cardinal Health.
Reference Materials
https://github.com/jshingler/DevOpsResources
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26. Thank you