This document discusses delivering quality software with speed through DevOps and continuous feedback loops. It covers topics like how elite software performers focus on feedback and measurement to drive continuous improvement. Automation is important to enable rapid testing and deployment. Finally, an effective culture is needed where teams focus on customer outcomes and quality over just outputs.

1. DevOps for CX: Delivering
Quality with Speed

2. Today’s Presenters
Amy Hudson
Global Head, Discovery & Enablement
Cyara
Nicole Forsgren
Research and Strategy
Google

3. 1. Elite Performers
2. Feedback Loop
3. Measurement
4. Importance of Automation
5. Culture
Today’s Topics

4. Poll #1

5. Software Delivery Performance

6. Elite Performers

7. Feedback Loop
Feedback goes back into
planning cycle

8. Outputs over outcomes
• Example: lines of code
1
Capacity is not productivity
• Example: story points
2
Utilization
• 100% is not the goal
3
Measurement – Some Guidance

9. A Story of Manual Work

10. Where Do You Go Next?

11. Repeatable Testing Patterns
Functional &
Regression Testing
Load Testing Monitoring
Test A
Test B
Test C
Test A
Test B
Test C
Test A
Test B
Test C

12. Poll # 2

13. Culture

14. Customer Smiles
Why Do We Do This?

15. Contact Us
15
650-549-8522
hello@cyara.com
cyara.com
@GetCyara
Cyara