Agile venture vimercate 2019 - DevOps, Agile, eXtreme Programming, LeanUX, Site Reliability Engineer, DevSecOps... what a mess! Would it be because I love them? this would be a typical joke in Italy regarding an old famous lyric from the band 'Ricchi e Poveri'. After more than 16 years of journey in this fantastic world, I feel on my the duty to share my experience with the Italian community and beyond to clarify some misbelieves. I'll explain what I implemented in IBM CIO to embrace Rugged DevOps + DesignOps/LeanUX on our most advanced development teams. Michele Brissoni

1. a safe leap into the transformation world
DevOps adoption through
behavioral change.
Michele Brissoni

2. Why are we here?
to understand that
YOUR actions
have effects
on OTHERS…
… that might STOP
the journey
https://lolman.me/20-epic-fails-that-ll-make-you-almost-speechless/

3. Agenda
• DevOps Myth
• Dysfunctional behaviors
• NIRVANA: Continuous Designing + DevSecOps
• The DevOps behavioral change approach

4. https://www.alphagamma.eu/entrepreneurship/3-important-questions-ask-startup/

5. Agile team
Scrum Team
XP Team
DevOps Team
LeanUX team
DevSecOps Team
TDD
BD
D
DDD
Pair Programming
Pomodoro Technique
Code Review
https://avto.goodfon.ru/download/question-letters-black-white/1920x1200/

6. Who am I?
DevOps transformation lead and coach
Michele Brissoni

7. Where my IT journey started…
https://medium.com/@dionoid/building-a-c64-pi-8cb6276031a3

8. My first “DevOps” challenge
http://www.peugeotsport-store.com/documentation.php?id_nav=5&id_rubrique=39http://www.olle-engineering.co.uk/blogs/blog2.php/final-stages

9. dilemmas and lessons learned
• How to do testing upfront
• How to integrate often
• How to avoid the technical debt
which kills your product
• How to prevent ergonomic epic
failure in the end
• How to maintain the product into a
usable and sustainable MVP
https://mgmtmagazine.com/le-emozioni-negative-del-fallimento-ci-fanno-diventare-migliori-la-ricerca-1151617/try-fail-repeat-success/

10. But it was 1996…
eXtreme Programming was just an idea in Kent Beck’s head,
and not published until 1999
https://twitter.com/erik_schon/status/1069530841691377664

11. Is this an IT conference or a rally meetup?
https://busy.org/@jessicaoutside/week-3-epic-roadtrip-fail

12. Let’s Clarify…
https://engineering.upside.com/ued-21-product-vision-and-clarity-3d99c435cdab

13. Because looking at some
Job Descriptions
• Setup and manage CI/CD
pipelines
• Knowledge of Jenkins, Jira,
Git, Docker, Kubernetes ...
• Create Infrastructure as Code
• Monitoring the system H24
https://blog.rocketsoftware.com/2015/05/silo-madness-put-end-silos-devops-alm/https://www.youtube.com/watch?v=4tAfhRNhLTAhttps://twitter.com/unix_guru/status/1017047520478982145

14. LEGO®, the LEGO® logo and the Minifigure are trademarks of the LEGO Group.

16. FACT

18. FACT

19. Is it really a fact?

20. HISTORY
https://upload.wikimedia.org/wikipedia/commons/8/81/Poor_Richard_Almanack_1739.jpg
A penny saved is two pence clear

21. TECHNOLOGIES

22. 20 December 2018
https://www.facebook.com/googlecloud/photos/a.498496087218638/697017950699783/?type=1&theater

23. Page 56
About continuous testing…
Having developers practice test-driven
development by writing unit tests before
writing production code for all changes to the
codebase.
Being able to get feedback from automated tests
in
less than ten minutes
both on local workstations and from a CI
server.

24. lead time
deployment
frequency
mean time
to restore
(MTTR)
change
fail
percentage
https://gizmodo.com/25-of-the-deadliest-explosions-man-ever-made-5976153

25. At the time the Agile Manifesto was published in 2001, Extreme Programming (XP) was one of the
most popular Agile frameworks.1 In contrast to Scrum, XP prescribes a number of technical practices
such as test-driven development and continuous integration. Continuous Delivery (Humble and
Farley 2010) also emphasizes the importance of these technical practices (combined with
comprehensive configuration management) as an enabler of more frequent, higher-quality, and lower-
risk software releases.
CHAPTER 4
TECHNICAL PRACTICES
Many Agile adoptions have treated technical practices as secondary compared to the
management and team practices that some Agile frameworks emphasize.
Our research shows that technical practices play a vital role
in achieving these outcomes
https://henrikwarne.com/2019/05/26/book-review-accelerate/

26. Chapter 17. Testing for Reliability
https://twitter.com/jennski/status/1034832793761734656
Unit tests are commonly used to introduce test-driven
developmentconcepts
Site Reliability Engineering
https://twitter.com/jennski/status/1034832793761734656

27. “Tests that run end-to-end through the UI are: brittle, expensive to write, and time
consuming to run.”
- Martin Fowler https://www.thoughtworks.com/insights/blog/architecting-continuous-delivery
Test
AUTOMATION

28. FACT

29. FACT

30. FACT

31. HOW TO
START?
To achieve the right DevOps behaviors
https://www.asianentrepreneur.org/next-time-you-remind-a-customer-about-payment-sound-less-desperate/

32. https://www.youtube.com/watch?v=KlPmfgRJ_Y0

33. let’s
http://www.tinalemon.com/lets-start-again/

34. https://www.sketchplanations.com/post/179972023741/the-pomodoro-technique-a-super-simple-method

35. https://www.automobilemag.com/news/a-beginners-guide-to-rally-pace-notes/

36. https://www.freecodecamp.org/news/test-driven-development-what-it-is-and-what-it-is-not-41fa6bca02a2/
https://jmauerhan.wordpress.com/talks/double-loop-tdd-bdd-done-right/

37. This is
only the
jump
start
https://www.openbay.com/blog/car-battery/

38. to reach the
DevOps
Nirvana
Agile
manifesto
+
SCRUM
eXtreme
Programming
DevSecOpsLeanUX
Business Development
ContinuousDiscovery
Continuous”Everything”
Continuous Improvement
Continuous Refinement & Test
2016

39. Why is only the
jump start?
“Remember teamwork begins by building trust. And the
only way to do that is to overcome our need for
invulnerability.”
The Five DYSFUNCTIONS of a TEAM – Patrick Lencioni
https://twitter.com/DavidLSmith25/status/979345138899148806

40. Dysfunctional behaviors…
https://www.azquotes.com/quote/786657
2012

41. the Elevator Pitch
https://au.gradconnection.com/blog/students/post/7-tips-to-make-an-engaging-elevator-pitch/
FOR for organizations and teams
WHO are struggling to EVOLVE as the market pushes
our MODEL is an evolutionary behavior transformation
approach BASED on OKR & NEUROSCIENCE
THAT helps people to achieve BOLD business objectives
through continuous incremental growth
UNLIKE the traditional transformation KPI-driven
framework that are spreading fear for unachievable result not
always clear and up-to-date with the results necessary to meet
OUR PRODCUT aligns on the results you need to achieve,
and, via an aimed behavioral change, helps
people, in a sustainable way, to fix the business dysfunctions
which are preventing success, allowing your company to
evolve beyond your wildest expectations.
OKR NEUROSCIENCE
behavioral change

42. Why neuroscience is the KEY?
https://singularityhub.com/2017/08/02/why-neuroscience-is-the-key-to-innovation-in-ai/

43. https://www.hiltonheadmonthly.com/news/hilton-head/4214-diversity-101-why-we-fear-change
Because the fear of CHANGE…

44. What is…
… Fear to
CHANGE
https://www.torbenrick.eu/blog/change-management/change-management-comic-strips/

45. Stagesofresistance
ToCHANGE
https://polontech.com/blog/principles-of-successful-change-management-5-keys/

46. https://quotefancy.com/quote/1705519/Buddha-Change-is-never-painful-only-the-resistance-to-change-is-painful

47. To avoid FEAR, our
approach
is based on 3 pillars:
1. O.K.R.
2. K.B.I.
3. K.B.C.
https://www.irmi.com/articles/expert-commentary/three-pillars-of-litigation-management

48. 1. Objective Key Results
To achieve BOLD objectives with the right clarity of purpose and vision alignment.
1. Create a bold Objective
2. define the Quarter Key Results
3. to make clarity of purpose
4. and align people with the vision
5. effectively on weekly base
6. with health check dashboard
7. to identify risks
8. and bottlenecks
9. that destroy your confidence
https://medium.com/@LazaroIbanez/introduction-to-okr-6cc0ca8b4767

49. And spread the OKR
TOP-DOWN
• Company OKR
• Department OKR
• Team OKR
• Personal OKR
To align all the employees towards a bold objective, and…

50. … to reach a true team empowerment
https://www.temasistemi.it/business-team-empowerment-success-motivation-concept-2/

51. 2.
Key Behavior
Indicator
There is not wrong people
But wrong behavior.
https://medium.com/thoughts-about-investing/how-to-manage-your-board-7d795d5d3994

52. https://www.verywellmind.com/attitudes-how-they-form-change-shape-behavior-2795897
Why have
we wrong
behaviors?

53. The founder of the analytical psychology
https://motivationgrid.com/24-wise-carl-jung-quotes-transform-your-life/

54. KBI - the dysfunctional meter.
Is an observation framework to:
• identify behaviors
• that generates team’s bottlenecks
• as storming, conflicts, etc.
It’s provided to coaches/SM/PO/… to:
• provide awareness
• to the people
• about their dysfunctional behavior
http://beliyf.com/articles/case-kbi-time-measure-behaviour-well-results/
More than 160 key behaviors identified, clustered in 6 different areas

55. 3. Key Behavior Change
A new training system based on the
neuroscience discovery of the mirror
neurons
https://just-digital.it/il-cambiamento-e-sempre-unopportunita/

56. A 3 steps method.
1. Safe failure challenge
2. Show an alternative way
3. Ask to repeat it

57. In the end
is matter of building brain routines.
Like driving the car…
https://www.youtube.com/watch?v=TVVc4wEAzwkhttps://www.newscientist.com/article/mg23931880-400-lifting-the-lid-on-the-unconscious/

58. How to propose a behavior change?
Using KBI observation through:
• Face-to-Face discussion like coaching
• Team discussion like retrospective
• Peer sharing like pair programming
• Team sharing like MOB programming
Scaling from team to environmental container:
• Using guilds and chapters
• Creating a “farms’ ecosystem” like in hockey, baseball, F1® or MotoGP®.
http://www.nationalhealthexecutive.com/Health-Service-Focus/behaviour-change-for-patient-safety
How to scale a behavior change?

59. Farms’ ecosystem
From BEGINNER
https://www.pinterest.it/pin/222013456613006388/
https://www.planetf1.com/news/formula-1-may-only-have-2021-guidelines-by-deadline/
https://sk.pinterest.com/pin/508836457883537284/?lp=true
https://sport.bt.com/motogp-01381782938496
To
HERO

60. OKR: set the
goal.
KBI: identify
the
dysfunction.
KBC: fix the
dysfunction.
OKR: is the
health check
green?
https://danielbuilders.com/blog/2018/12/28/2018-in-reviews

61. michelebrissoni
@MicheleBrissoni