Fix-My-Place is an e-commerce business that offers housekeeping, plumbing, and electrical services. It aims to organize an unorganized sector by providing 24/7 emergency services and a professionally trained workforce. Customers can book services online and pay via credit/debit cards or internet banking. The business focuses on attracting AMC contracts from large organizations and offers loyalty programs to retain customers. It plans to expand service areas and forge alliances to strengthen its supply chain.

1. 1
FIX-MY-PLACE
www.fixmyplace.com
Your ‘One Stop e-Shop’
For
Housekeeping, Plumbing & Electrical Services
Presented By
1. Vivek Band - 07
2. Bhushan Baragade - 08
3. Karan Bhagatwala - 09
4. Ravish Bhasin - 10
5. Aishwarya Bhavsar - 11
6. Harshit Bhinde - 12

2. 2
E-Commerce Business Model
 USPs
 Offering an Organized service in a predominantly Unorganized sector.
 24 hour help-line and emergency services.
 Work Force:
 Professionally managed & Trained staff on
Company’s pay-roll.
 Revenue Streams
 AMC – Annual Maintenance.
 Charges Applicable for Services availed.
 Advertising space on our website.
HARSHIT BHINDE : 12

3. 3
E-Commerce Business Model
 Payment Modes:
 Credit / Debit Card Payment.
 Internet Banking Payment.
 ‘Cash – After – Service’ Payment for
non AMC members & in case of replacement
of parts.
 Target Group for AMCs:
 MNCs
 Restaurants
 Theatres & Malls
 Hospitals
 Educational Institutes, etc.
HARSHIT BHINDE : 12

4. 4
IT Infrastructure
 In – house Servers.
 24/7/365 temperature control
system to keep the servers
running.
 24/7/365 days broadband
connectivity.
MAIN SERVER
VIVEK BAND : 07

5. 5
Website Content
 New User Registration / Existing user Log-in Facility.
 AMC Details & Charges.
 Company Profile.
 Terms & Conditions of Service.
 Services Offered & Charges applicable.
 Advertisements (Banner ads).
 Contact Us:
 Email id.
 24 hours Hot-Line numbers.
VIVEK BAND : 07

6. 6
Shopping Cart
• After logging in, customer can choose the service(s) he/she needs to avail.
1
• Customer can then choose the preferred date & time-slot for repair work to be
2 carried out.
• Order will reflect in the ‘Shopping Cart’ which will show all the details of the
3 service(s) chosen and the total charges for the same.
• To complete transaction:
• AMC customers must go to ‘Shopping Cart’ and confirm the order.
4 • Non – AMC customers must go to ‘Shopping Cart’, confirm the order & choose
payment mode.
FIXMYPLACE.COM SHOPPING CART
Sr. Product Date & Time Date & Time AMC No.
Price
No. Code of Booking of Execution (if applicable)
24/11/11 : 27/11/11 :
1 HSKPG 1000 FMP-0000539
14.25 09.00
KARAN BHAGATWALA : 09

7. 7
Payment Gateway
Fixmyplace.com
Application Server
Fixmyplace.com
Bank A/C KARAN BHAGATWALA : 09

8. 8
Logistics for Service Delivery
 Completely Man - Power Oriented Business.
 After repair work is completed, hard copy of the bill will be handed over to
customer.
 Staff members will be given conveyance for Public Transport.
Inventory Management:
 Toolkits and other equipment will be stored at the office premises.
 Spare Parts will ordered from manufacturers as and when required.
BHUSHAN BARAGADE : 08

9. 9
Logistics for Service Delivery
Area of Service:
MUMBAI CITY
 On western line:
 Upto Dahisar
 On Central Line:
 Upto Mulund
 On Harbour Line:
 Upto Mankhurd
Boundary for Catering
Service
BHUSHAN BARAGADE : 08

10. 10
Customer Management
 Attractive ‘offer-of-the-day’ packages for new customers to lure them into
signing up for AMCs
Once customer places an order:
• Order placement & conformation call/email/sms to
1 customer before order is executed.
• Customer will receive sms and email containing complete
2 profile of staff member(s) assigned to execute the order.
• Customer will be requested to fill up a short feedback card
3 when staff member completes work.
• Post service conformation call to gauge satisfaction of
4 customer & scope/areas of improvements.
AISHWARYA BHAVSAR : 11

11. 11
Business Alliances
 Alliances with Electrical & Sanitary Equipment Manufacturers for spare parts.
 To work in collaboration with these companies for man-power sharing.
 Alliance with Construction Companies & Builders for new / existing projects.
AISHWARYA BHAVSAR : 11

12. 12
Existing Customer Management
 On-time service delivery.
 Customer referential programme with
 10% discount on AMC renewal charges per new customer that he/she
brings in.
 or a free spare part replacement, whichever scheme the customer chooses
to avail.
 24 hour hotline for customer feedback / grievances.
 Customer Loyalty Programmes
 Points on purchases (Non-AMC Customers).
 Gifting/Treating loyal customers on special occasions.
 Festive offers on new fittings and housekeeping services.
RAVISH BHASIN : 10

13. 13
Services & Charges
Points system (for Non AMC Customers):
Yearly service pack:
 25 points / Rs. 500 of bill amount.
1) Every month (Rs.x)
 Points can be redeemed.
2)Every 2 months (Rs.x-15%)
Plumbing 3)Every 3 months (Rs.x-25%)
&Electrical 4) Customized pack
On call
Rs.500
Services
On call
Rs.500
Yearly service pack:
Housekeeping
1) Weekly (Rs.x)
2) Fortnightly (Rs.x-15%)
3) Monthly (Rs.x-25%)
4) Customized pack
RAVISH BHASIN : 10

14. 14
THANK YOU
PLEASE DON’T FORGET TO VISIT US TODAY
ON
www.fixmyplace.com