Developing your own Query Magic in SharePoint Search

•

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return relevant results and fend off negative feedback. In this session we will delve into the dark side of cleaning up your search results, practicing some query magic and help to pull out better results and happier people! Virgil will help walk you through the opportunities and challenges a solid search strategy provides and some quick tips you could implement tomorrow to improve your results significantly.

Technology

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Virgil Carroll
principal architect, high monkey

• From the great State of Alaska
• User Experience Aficionado
• Been building websites since 1998
• Been building SharePoint since 2001
• Check out our new website
• Blog: http://www.highmonkey.com/blog
• Twitter: @vcmonkey

• Importance of findability
• The challenges enterprises face
• Doing some Query Magic (actual demos!!)

• How we look for stuff
• Complex structures
tend to fail
• People want to find
things their way
• People DON’T
UNDERSTAND HOW
TO FIND STUFF

• The too-easy information seeking model
User asks
question
MAGIC
HAPPENS
User received
answer

’
• Users may not know what they are looking for
• User may not know the term to look for
• User may just want to explore

• Sometimes you’re just looking for one answer (known-
item)

• Sometimes you want to investigate (exploratory)

• Sometimes you need to find it again (Re-finding)

• Searching • Browsing • Asking
Start
•Intranet Portal
Browse the
intranet hierarchy
•Administration
•Marketing
•Sales
•IT
•Online Services
Browse the HR
main page
•Benefits
•HR Planning
•Department
organization
•Education &
training
•Docs & info
systems
Search the Doc &
info systems
•Time-off forms
•Vacation request
•PTO
Ask for help
•Call HR
Department
•Ask ‘cube-mate’

Berry picking model
1. Search
2. View results
3. Use results to
enhance search
4. Repeat until end
result is found

• Garbage in garbage out
• You can build an awesome search, but if your content
sucks…
• Search requires a hook to work well
• It takes a LOT of WORK

Check out my blog post:
http://www.highmonkey.com/Blog/August-2015/1199.aspx

• Works in some, not
all
• Watch out for user
save patterns
• Can create
complex queries to
reduce effect

• Misspellings,
acronyms and
synonyms
• Don’t go crazy
• Must be updated
every time
changed
• Affects ENTIRE
search service

• Show cleaner
results, no one
needs to fine a list
• Remove certain file
types

• Survey your users
• Look through your
crawl logs
• Understand
patterns

• Segment to better
target results
• Tie to search
navigation / query
rules

• Go to: http://search.highmonkey.com/ and search
‘Next Gen Search’
• Blog posts of series coming out every two weeks
• To test query rules, try out ‘web’, ‘SharePoint’, ‘Kentico’
• Shoot me a question vie email or twitter

Virgil Carroll, President
High Monkey Consulting
virgil@highmonkey.com
763-201-6040
Blog: http://www.highmonkey.com/blog
Twitter: @vcmonkey

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