Impact International is a global leadership development company operating in 50 countries. They have helped many large organizations achieve significant results through their talent development programs, such as reducing attrition at a banking firm by 7% and increasing revenues at a telecom company by 20%. Their approach focuses on experiential learning, behavioral change, and ensuring a direct line of sight between learning outcomes and business objectives. They emphasize the importance of stakeholder consultation, cultural sensitivity, emotional engagement, and workplace support for sustainable learning.

1. DEVELOPING & ENGAGING TALENT
ENGAGING & DEVELOPING TALENT
DEVELOPING & ENGAGING TALENT
ANDY DICKSON:-IMPACT INTERNATIONAL
DICKSON IMPACT INTERNATIONAL
Impact International are global leaders in sustainable business transformation and leadership
development. We operate in 50 countries worldwide from offices in the UK, Europe, Asia
Pacific and the USA.
www.impactinternational.com
www.impactinternational.com

2. ENGAGING & DEVELOPING TALENT
RESULTS
• Global Investment Banking - 1200 participants - Attrition reduced 7%,
$500,000 cost savings, 86% of potential leavers stayed
• Global Telecoms - 200 participants - 20% increase on revenues through
innovation, 9% reduction on attrition worth 1.8m Euros, 26% increase in
effectiveness of coaching
• UK Retail Banking - 200 participants - £400,000 recruitment saving,
£1.25m cost savings, £900,000 increase in revenue, 24% increase in
employee satisfaction
• UK Government department UK - 200 participants - 20% increase in
efficiency, 27% performance improvement
www.impactinternational.com

3. ENGAGING & DEVELOPING TALENT
Telling Listening
Directing Asking
Advising Enquiring
Advocacy Enquiry
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4. ENGAGING & DEVELOPING TALENT
TALENT MAP
High
Resource Asset
Potential
Performance
High
Resource Resource
Potential
Concern Concern Potential
Potential
www.impactinternational.com

5. ENGAGING & DEVELOPING TALENT
CLEAR LINE OF SIGHT
• Stakeholders
• Business outcomes
• Learning outcomes
• Evaluation
• KPIs
• Success criteria
www.impactinternational.com

6. ENGAGING & DEVELOPING TALENT
CONSIDERATIONS
• Expectations
• Culture
• Commitment
• Learning process
• Learning vehicles
• Architecture
www.impactinternational.com

7. ENGAGING & DEVELOPING TALENT
EXPERIENTIAL LEARNING
REFLECTION KNOWLEDGE
EXPERIENCE SKILL
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8. ENGAGING & DEVELOPING TALENT
LIVE
DISTANCE
ONLINE
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9. ENGAGING & DEVELOPING TALENT
Challenge - Out of comfort zone Most
Learning
Level of stretch
Least
Learning
Comfort Fear
www.impactinternational.com

10. ENGAGING & DEVELOPING TALENT
Curiosity, Exploration and Adventure New
Thinking &
Strategy
Daily
Business As Usual Competitive Activities
Advantage
Innovation
www.impactinternational.com

11. ENGAGING & DEVELOPING TALENT
BEHAVIOURAL CHANGE
Who Feelings & Emotions Higher
personal
Why Beliefs & Values risk
How
Lower
Facts & Gossip
personal
What
risk
Ritual
Where and when
Action Communication
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12. ENGAGING & DEVELOPING TALENT
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13. ENGAGING & DEVELOPING TALENT
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14. ENGAGING & DEVELOPING TALENT
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15. ENGAGING & DEVELOPING TALENT
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16. ENGAGING & DEVELOPING TALENT
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17. ENGAGING & DEVELOPING TALENT
Business
Society Environment
Business As Usual Competitive
Advantage
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18. ENGAGING & DEVELOPING TALENT
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19. ENGAGING & DEVELOPING TALENT
INSIGHT 1
Direct line of sight to
business outcomes should
define learner outcomes
www.impactinternational.com

20. ENGAGING & DEVELOPING TALENT
INSIGHT 2
Consult stakeholders and be
clear on expectations and
success criteria
www.impactinternational.com

21. ENGAGING & DEVELOPING TALENT
INSIGHT 3
Carefully considered
architecture should be
sensitive to organisational
culture and learner’s reality
www.impactinternational.com

22. ENGAGING & DEVELOPING TALENT
INSIGHT 4
Emotional engagement,
interaction and personal
feedback will take learning
to a much higher level
www.impactinternational.com

23. ENGAGING & DEVELOPING TALENT
INSIGHT 5
Learning that is stretching,
memorable, well facilitated
and supported back in the
workplace will be most
sustainable
www.impactinternational.com