Embarq Innovation Workshop Presentation


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Embarq Innovation Workshop Presentation

  1. 1. Innovation Workshop
  2. 2. Today’s Goal Start to develop everyday practices & manageable processes for innovation that are repeatable and measurable
  3. 3. Today’s Storyboard The Innovation The Nature Universe of Innovation Creativity Problem-Solving for Innovation for Innovation A Creativity & Problem-Solving Exercise Innovation for YOU & Embarq Review, Commitment & Implementing
  4. 4. The Innovation Universe
  5. 5. Which image represents innovation?
  6. 6. Defining Innovation - A Mind Map Invention Discipline Technology Value Market Creativity Activity Process Customer Implement IDEAS Commercialization Change Tool
  7. 7. Areas of Innovation Creativity Product Development Challenge ~ how to discover more Challenge ~ how to create an open- and better ideas that lead to sourced, collaborative system for innovation development Objective ~ creativity & innovation in Objective ~ creating & coordinating organizational teams synergies across the global community Process/Capability Strategic Challenge ~ how to create the core Challenge ~ how to create strategic capability of innovation in all company innovations that drives adaptive activities competitive advantage Objective ~ performance metrics, Objective ~ exploiting change to processes & systems shape and create new markets
  8. 8. Innovation Defined the art of converting new ideas, discoveries or a vision into societal progress or commercial success faster and more effectively than competitors who have equal access to knowledge and technology
  9. 9. Being Innovative Solving problems by creating the new and unexpected as an everyday part of business You must be innovative to create innovations
  10. 10. The Art of Converting Ideas creative ideas ~ discoveries ~ a vision inputs Conversion Process convert the idea transform the person transform the organization transform the risk shape the market outputs societal progress ~ commercial success
  11. 11. The Nature of Innovation
  12. 12. Understand Nature to Nurture
  13. 13. More Intelligence e l edg We Can’t Lose Our now Pro K ble m Imagination So lvin g Less Younger Older Adapted from “How to Think Like Einstein” by Scott Thorpe (2000)
  14. 14. Nothing is True - Everything is Permitted Question Assumptions & Orthodoxies
  15. 15. Trial & Error, Iterative Process
  16. 16. It Takes Years to Become an Overnight Success; Patience Trust Staying Power of Ideas Long-Term Vision
  17. 17. Innovation is very hard, rigorous & tedious work; it is an emotionally tough job & messy process
  18. 18. In the future Leadership will be defined as the act of inspiring not followers but creative collaborators & creative collaboration Leadership will then transform into an art of team empowerment based on reciprocal and synergistic relationships built around self-organizing processes
  19. 19. Failure/Success Ratio
  20. 20. Risk is an inherent part of innovation
  21. 21. Innovation Risk considers lessons learned missed opportunity cost return on unintended consequences
  22. 22. Innovation You Plant More Trees Portfolio
  23. 23. Remove the perception of risk (career risk) from the innovation process
  24. 24. Different is not Deficient
  25. 25. “There is nothing more difficult to carry out, nor more doubtful of success, nor more dangerous to handle, than to initiate a new order of things” - Niccolo Machiavelli from “The Prince”
  26. 26. IDEO Video
  27. 27. Ideas are an individual endeavor; Innovation is a team sport
  28. 28. Brainstorming Rules Build upon the ideas of one another Go for quantity, not quality Defer judgement Use active listening “Yes, and”... not “No, but” (See Possibilities)
  29. 29. Brainstorming Rules Create a well-honed problem statement A question, maybe edgy The problem statement can’t presume an answer The problem statement should not be too narrow or too broad Open-ended problem statements
  30. 30. Brainstorming Rules Playful Rules Generate enthusiasm & energy Encourage wild ideas Should not feel like work Don’t take turns speaking in an orderly way - interactive, continuous & engaging conversation
  31. 31. Creativity for Innovation
  32. 32. “The whole of science is nothing more than a refinement of everyday thinking” - Albert Einstein
  33. 33. Idea Management Stimuli Envision Structure Document Follow-up
  34. 34. Creative Entrepreneurship CAT Action Customer CAT The Future CAT The Unserved/Under-served Market Teams Passion New Change Associations (CATs) Pain Converging Forces Vision to Build & Shape Pleasure & Emerging Trends a New Market Possibility Divergent Developments A Market Inefficiency Technology CAT Strategy CAT Revolutionary CAT Invent it for the Sake of Big Picture The Crazy Idea Technological Progress Value Chain & Business Model Breaking the Golden Rule Accidental - ROUC Strategic Alternatives Competitive Positioning Grass Roots Change Activist Removing Physical Constraints
  35. 35. Environmental Sustainability CATs Solar Energy CAT Biofuel & Agricultural CAT Energy Storage CAT Water Technology & Green Materials & Resource Recovery & Management CAT Green Buildings CAT Waste Management CAT
  36. 36. Factors of Creativity Idealized Creative Challenge the Core Design Destruction Dimensions of Orthodoxies Forced Lateral & Associations Divergent & Integrative Thinking Thinking Unreasonable Expectations (BHAGs) Value Denials Reframe Problems & Empathic “SCAMPER” Design Redefine “er” Factors Start-Up Core Business Challenge
  37. 37. Idea Qualification Transparency Ideas in Imagination & Engagement Ideas in Experimentation Ideas in Development Innovation Ideas in Incubation Portfolio Degrees of Innovation Value Converting Ideas
  38. 38. Problem-Solving for Innovation
  39. 39. “Take the mess that confronts you, organize it into a problem, figure out what to do, and implement your decision - modifying it as you go” - Problem-Solving Guru Sid Dudley
  40. 40. NO LEFT TURN
  41. 41. Why do airlines need pilots? Ideas in Imagination Ideas in Experimentation Ideas in Development Ideas in Incubation
  42. 42. Problem Conventional Problem-Solving Identify the True Problem Explore Options & Solutions Evaluate Priorities & Decisions Select the Best Solution Solving
  43. 43. Problem Think Differently Outside-In Thinking Connective Thinking Scenario Thinking Solving
  44. 44. Problem Learn Differently Learn & Develop Knowledge of the Future Develop Learning & Accountability Networks Invest In & Take Personal Learning Journeys Solving
  45. 45. Problem Act Differently Act Experimentally Act Inclusively Act With Professional Resolve (NEVER SETTLE) Solving
  46. 46. Think in Possibilities; Believe in Possibilities
  47. 47. Creativity & Problem-Solving Exercise
  48. 48. A) Create 6 CATs that represent the challenges, opportunities & possibilities for your department B) Define a problem that can be addressed with each CAT C) Create 3 ideas for each CAT (you can use the factors of creativity)
  49. 49. D) Take your top 3 ideas and design an innovative solution E) Define the orthodoxies that MUST change for these ideas to become innovations F) Build the case for change - be advocates for the innovation and change recommended
  50. 50. Innovation for YOU & Embarq
  51. 51. Passion to Win Think and act like an owner Be passionate about the business Care deeply about winning
  52. 52. Passion to Win Don’t search for opportunity; Search for Possibilities & create opportunity Don’t allow “winning” to enable complacency Challenge the status quo ~ The Loyal Opposition Do not select the most acceptable ideas; do not compromise ~ No “Satisficing”
  53. 53. Innovation Change, simplify and improve what you do Drive diverse thinking Be flexible and adaptive Innovation
  54. 54. Innovation A repeatable, manageable process Ownership of continuous stimuli search Idea management & qualification Factors of creativity that focus on improving the customer experience & human condition Innovation
  55. 55. Teamwork Embrace diverse perspectives and talents of all employees Work across teams Lend a hand
  56. 56. Teamwork Social Trust & Shared Risk Creative Advocacy & Change Advocacy Collective Imagination & Creative Collaboration
  57. 57. Celebrate Failures Celebrate Successes Celebrate People’s Effort
  58. 58. Customer Focus Deliver a Quality Customer Experience Provide Practical Solutions Support Our Communities
  59. 59. Customer Focus Customer CAT (Creative Action Team) ~ 4 Creative Customer P’s Open-Sourced Collaboration, Full Engagement & Shared Experimentations ~ Combat the “Not Created Here” Syndrome Observation & Empathic Design ~ Get In The Field
  60. 60. Velocity Act with Urgency Focus Energy on Priorities Accelerate Decision Making
  61. 61. Velocity Compete on Ideas & Compete on Speed ~ Accelerate Future Windows of Opportunity Change the Organization Faster Than the Pace of Market Change Implement Unproven Concepts ~ Take Strategic Risk
  62. 62. Integrity Work Honestly & Ethically Speak Up on Issues That Matter
  63. 63. Integrity Relegate your emotions, desires and ambition for the sake of the mission/objective Don’t look to find or place blame when you correctly engaged the innovation process and failed Be EMPOWERED! Take Responsibility & Be Accountable
  64. 64. Lets Review & Think About The Future
  65. 65. Redefine Innovation It is more than technology, new products & creativity It is a branch of knowledge, a discipline and substantial organizational change
  66. 66. Keep Your Imagination Understand the challenges of innovation Design approaches to overcome them Redefine risk
  67. 67. Reframe Everyday Thinking Develop your own idea management system and CATs Understand the Factors of Creativity Have an idea qualification process
  68. 68. Make It Real for You & Embarq Develop individual & team action plans to tie innovation principles to Embarq’s mission critical essentials
  69. 69. Use Knowledge & Imagination Stop applying just your knowledge & understanding to problems APPLY YOUR IMAGINATION Think & Believe in Possibilities
  70. 70. THANK YOU!