Park Jae Hyung has over 15 years of experience as a Siebel CRM Technical Support Engineer at Oracle Corp. in Singapore. He has extensive skills in Siebel CRM, Oracle and Microsoft databases, Linux, and programming languages including Siebel eScript, JavaScript, PHP, C/C++, and Visual Basic. He has held various software development and IT roles in South Korea and Singapore, including developing online ticketing, fingerprint management, and church management systems.

1. PARK JAE HYUNG
104 Holland Road, Singapore, S278547
+65 96714032
jae.hyung.park@oracle.com
xaexal@gmail.com
SUMMARY
Siebel CRM Technical Support Engineer [December 2004 ~ Now]
SKILLS
Software
 Siebel CRM
- Configuration / Scripting [2005 ~ ]
- Installation/Upgrade/EIM [2014~ ]
 Database : Oracle 8i,12c, MySQL 5.x, Microsoft SQL
Platform
 Oracle Linux 6.x
 Microsoft Windows
Languages
 Siebel eScript/VBScript, Javascript, jQuery, PHP, Visual BASIC 6.x, C/C++
 Unix C-shell, Korn-shell
 CSS, HTML, XML
EXPERIENCE
Siebel CRM Senior Technical Support Engineer [December 2004 ~ Now]
Oracle Corp. (Singapore)
 To manage and resolve complex and highly technical Service Request logged
by customers on Siebel Configuration/Scripting, Installation/Upgrade/EIM and
contribute to proactive Support activities according to produce support strategy
and model
- Researching and reproducing technical issues.
- Working with other members within Technical Support to ensure complete
and timely resolution of customer questions and issues, and to complete
any necessary follow-up activities.
 Work on specific project assignment, which may include such things as
process/tools improvement, maintenance of the Technical Support website,

2. development of an internal website, etc.
 Working towards, adopting and contributing to new processes and tools (Oracle
Web Conferencing, diagnostic methodology, scripting, Tools, etc.
 Contributing to Knowledge Management content creation and maintenance
 Participating in Root Cause/Corrective Action activities defined within the
product area in order to further enhance the customer experience and improve
the Oracle product
 Maintain an up-to-date and in-depth knowledge of new products released in the
market for the given product area.
Web master and Web Developer [2010 ~ May 2015]
WOL Church (Singapore) as volunteer
 Setup the web hosting service
 Developed the web service with WordPress
 Developed the church member management with jQuery(Ajax), CSS, HTML,
PHP on MySQL 5.x
- http://xaexal.com/wlcsg/saint_view.php
- http://xaexal.cafe24.c om/enterprise
Programmer Analyst [January 2004 ~ November 2004]
NHN Corp. (South Korea)
 Developed online ticketing system using ActiveX control, Java
 Worked in China because NHN (South Korea) and Chinese Company are
collaborated for online ticketing system to be used in China.
Visual BASIC programmer [December 2002 ~ December 2003]
Software company under Korea Police
 Participated the project to develop the fingerprint management system using
Visual BASIC 6.x
 Developed the software to management fingerprint data of all Korean citizens.
Senior Software Developper [August 2000 ~ November 2002]
FnGuide corp. (South Korea)
 Participating the project : DB Navigator, FnScreener for Fixed Income.
 Developed web page screen using FlexGrid (ActiveX control) with VBScript and
Visual BASIC

3. Information Manager [April 1998 ~ August 2000]
Onnuri Church (Presbyterian church in South Korea)
 Church member data migration from Informix 4.0 to Oracle 8i
 Organized and developed two projects
(1) Church Member Management System – Personal Information, the belonged
group.
(2) Church Event Management System - customer registration, managing
booking, accommodations.
 Development environment and tools
- Platform : SUN Solaris
- Database : Oracle 8i
- Language : Visual BASIC 6.0 with ODBC connecting to Oracle 8i
Senior Software Developer [May 1995 ~ April 1998]
DaeShin Securities (South Korea)
 Developed Stock Investment information screen in HTS( Home Trading
System) with Microsoft C++.
 Developed Branch Sales Support system with Micros oft C++
 Downsizing the information system from IBM mainframe to IBM RS/6000 using
PL/SQL.
Software Developer [January 1990 ~ May 1995]
TriGem Computer Corp. (South Korea)
 Developed the WordProcessor software based on WorkdPerfect 5.0 with C and
Assembly language.
 Porting the WordProcessor on MS -DOS to Unix with C language and CURSES
library, Korn-shell, Bourne-shell on Unix.
 Supporting the bundle software on PC for technical issue.
 Localization Microsoft Windows 3.0 Device Drivers for Korean language.
EDUCATION
HongIk University [March1995 ~ February 1990]
Seoul, South Korea
Computer Science Bachelor Degree
PERSONAL TRAINING
Oracle PL/SQL, SQL Plus [1999]
Oracle Database Administration 8i. [1999]

4. Oracel Developer/2000, Designer/2000 [1999]
Siebel Core Consultant 7.7 [2005]
Siebel 8.0 Enhancement [2010]
Oracle Linux Administration. [2013]
Siebel Installation/Upgrade. [2014]
Siebel EIM [2014]
Oracle DataBase Administration 12c [2015]