MUFG Union Bank is a large financial institution that is adopting a DevOps methodology to transform its IT organization and processes. DevOps combines software development and IT operations to improve collaboration and delivery of new applications. This will help MUFG Union Bank address challenges like releasing apps faster to meet customer demand and improve the customer experience. The bank plans to implement DevOps through changes to its people, processes, technology, and governance to develop a more nimble IT structure that can quickly adapt to business needs in today's application economy. Early results show DevOps reducing testing costs and times along with decreased application development times.

1. DevOps Methodology
Dana
Edwards
Chief
Technology
Officer
MUFG
Union
Bank

2. 2
Corporate
Profile
§ Full-­‐service
bank
with
offices
across
the
United
States
§ Provide
corporate,
commercial,
retail
banking,
wealth
management,
investment
banking,
personal
trust,
capital
markets,
global
treasury,
and
transacGon
banking
§ Assets
of
$108.8
billion
(USD)
as
of
June
30,
2014
§ Member
of
Mitsubishi
UFJ
Financial
Group
(NYSE:
MTU)
–
one
of
world’s
largest
financial
organizaGons
with
total
assets
of
$2.5
trillion
(USD)
as
of
June
30,
2014
§ MUFG
Americas
Holdings
CorporaGon,
the
financial
holding
company
and
MUFG
Union
Bank,
N.A.,
have
corporate
headquarters
in
New
York
City
MUFG
Americas
Holdings
CorporaGon
MUFG
Union
Bank,
N.A.

3. 3
Who
We
Are
FOCUSED
ON
BECOMING
THE
WORLD’S
FINEST
TECHNOLOGY
ORGANIZATION
MUFG
Americas
Holdings
CorporaGon
MUFG
Union
Bank,
N.A.
We
build
technology
for
customers,
clients
and
companies
to
perform
their
financial
transac8ons
when
and
how
they
want.
724
Supported
by
contractors
712
full
Gme
technologists
of
diverse
backgrounds
17
and
across
mulGple
offshore
locaGons
Resources
based
in
different
states
in
Los
Angeles,
California
and
Chandler,
Arizona
Data
Centers

4. 4
EXTERNAL
INTERNAL
Business
Drivers
in
ApplicaGon
Economy
MUFG
Americas
Holdings
CorporaGon
MUFG
Union
Bank,
N.A.

5. 5
Development
&
OperaGons
Segmented
Process
MUFG
Americas
Holdings
CorporaGon
MUFG
Union
Bank,
N.A.

6. 6
Value
Stream
Diagrams
MUFG
Americas
Holdings
CorporaGon
MUFG
Union
Bank,
N.A.

7. 7
Legacy
Stream
Diagram
MUFG
Americas
Holdings
CorporaGon
MUFG
Union
Bank,
N.A.

8. 8
Post
Sprint
Stream
Diagram
MUFG
Americas
Holdings
CorporaGon
MUFG
Union
Bank,
N.A.

9. 9
IT
Challenges
in
the
ApplicaGon
Economy
The
fast
delivery
of
new
products
and
services
is
the
priority
Pressures
from
business
to
release
apps
more
quickly
to
meet
customer
demand
MUFG
Americas
Holdings
CorporaGon
MUFG
Union
Bank,
N.A.
Improved
collaboraGon
Improve
applicaGon
tesGng
when
replacing
legacy
systems
Cut
the
Gme
and
costs
it
takes
for
growth
with
a
limited
IT
staff
Increased
use
of
mobile
devices
Need
to
improve
the
end
customer
experience

10. 10
DevOps
TransformaGon
Methodology
that
combines
separate
and
sequenGal
processes
of
applicaGon
development
and
operaGons
into
a
conGnuous
and
collaboraGve
process.
MUFG
Americas
Holdings
CorporaGon
MUFG
Union
Bank,
N.A.
Develop
people
strategy
that
addresses
how
we
airact,
select,
develop,
energize,
value
our
employees
Rebuild
IT
organizaMon
with
key
senior
roles,
subject
maier
experts,
centers
of
excellence
PEOPLE
Implement
industry-­‐
standard
processes
to
improve
execuGon
and
delivery
Tackle
informaMon
security
pracMces
and
strategies
addressing
capabiliGes
PROCESS
Establish
governance
and
oversight
to
provide
transparency,
ensure
adequate
controls
Leverage
best
pracMces
to
build
a
strong
foundaGon
for
growth
Implement
service
virtualizaMon
to
modernize
tesGng
pracGces
and
anGcipate
problems
Mine
customer
feedback
for
improved
quality
and
sustainability
TECHNOLOGY

11. 11
DevOps
Technology
COLLABORATION
• Increase
speed
and
quality:
Simulate
more
tesGng
scenarios
during
applicaGon
development
and
in
less
Gme
• AnMcipate
Problems:
Mimic
changes
that
are
taking
place
on
the
backend,
while
simulaGng
how
those
changes
affect
front
end
applicaGons
“It’s
one
thing
to
make
the
release
date,
but
if
we
also
release
a
superior
product,
under
budget,
with
minimum
defects
and
stress
tested
for
maximum
loads
using
the
benefits
of
simulaGon
—
that’s
even
beier!”
Service
VirtualizaMon
and
ApplicaMon
TesMng

12. 12
Our
Results
MUFG
Americas
Holdings
CorporaGon
MUFG
Union
Bank,
N.A.
65-­‐85%
Cost
reducGon
for
tesGng
cycles
10
hours
to
1
hour
Reduced
downGme
due
to
refreshing
test
environments
3.5
months
Reduced
Gme
to
set
up
development
environments
42
days
to
3
days
ReducGon
in
applicaGon
development
Gme
“In
order
to
compete
and
get
in
to
the
top
10
we
need
to
move
quicker,
more
responsibly
and
with
beier
quality,
This
[soluGon]
is
changing
our
idenGty
to
be
more
nimble
to
keep
up
with
our
business
needs.”

13. DevOps Methodology
Dana
Edwards
Chief
Technology
Officer
MUFG
Union
Bank
Thank you for
your interest.