Designing voice enabled Health applications, Dr. Shona D’Arcy, CEO Kids Speech Labs

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Voice technology for healthcare Dr. Shona D’Arcy, CEO Kids Speech Labs Speech Recognition is often seen as the holy grail for healthcare, imagine removing all the form filling that is currently taking up clinicians valuable time. In this talk I will try to answer a few pertinent questions: Why aren’t all hospitals completely voice enabled? What are examples of interactive voice applications that are working in healthcare and delivering value? What does the future hold for interactive voice applications in healthcare?

Voice technology
healthcare
Dr Shona D’Arcy

Speech Recognition
 Accents
Ireland London

Digital health
experience
 Speech as a bio marker for early
signs of cognitive decline
 Smart inhaler
 Non-invasive neuro-modulation

Voice User
Interface design
 Recovery strategies
 Confirmation strategies
 Testing, testing, testing

Physician documentation
 EHRs
 Language models
 Validation

Patient engagement
• Older adults
• Disabled users

Vocal biomarkers
 Cognitive decline/Alzheimers
 Parkinson’s Disease
 Cardiac arrest
 Depression, schizophrenia
 COVID!

Challenges
Privacy
Security
Efficacy
Real world evidence

Take aways
Voice is a fantastic window
into human behaviour
Let’s focus on the evidence

Whether the user is interacting with a mobile device, a web site, or a phone-based health technology system, there is often a large gap between what the user wants to accomplish and how they want to accomplish it, and what they actually get from the system. The interface can be challenging and capturing any feedback or user interactions is difficult using on keyboards and point and click tools. Speech Recognition is changing this interaction by capturing the clinical input and allowing clinicians and healthcare users to access systems that listen and responds seamlessly understanding the context and the intent turning what the users wants into what they get.

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