SMSer Corne Grotius & Queensland Police Officer Gavin Raison's presentation from UX Australia 2014, where he talks about the revolutionary new mobile technology enabling Queensland Police Service.

1. SPOT THE
DANGEROUS
CRIMINAL
Delivering the right mobile
information in stressful situations
Cornè Grotius & A/Inspector Gavin Raison
14 March 2014

2. What is it like
to be a police
officer?
1

3. 3
PERCEPTION

4. 4
REALITY

5. 5
THE REALITY OF RADIO
“Operator can you check car
registration 456HAA for me?”
“Hang on, you are number 8
in the queue”
“No, 456HAA … anything?”
“Sorry, was that 496 HDA?”
“The car checks out. The
owner is one Derek Trotter,
male 35 yrs old with brown
hair, wanted for questioning”
“He says Derek is his brother,
he left his license at home …
without a picture, I had to let
him go”

6. 6
WHAT IF GOOGLE HAD AN OPERATOR?

7. Mobile
Opportunities
2

8. 8
SOLUTION ARCHITECTURE BEFORE MOBILITY
T
Q
C
Queue

9. 9
OPPORTUNITY 1) REMOVE THE OPERATOR
T
Q
C

10. 10
REMOVE THE OPERATOR – SEARCH ON DEMAND
Before:
• Talk to an operator
• Wait in a queue
• Search databases only from
the office/station
After:
• Direct access
• Immediate response
• Search from anywhere

11. 11
OPPORTUNITY 2) SEARCH ONCE
Q
C
T

12. 12
SEARCH ONCE - CLICK THROUGH RESULTS
BEFORE
• Search for vehicle in QPRIME
• Search for driver in Transport
• Search for driver history in QPRIME
AFTER
• Search for vehicle
• Returns information related to the
vehicle from all available data
sources

13. 13
OPPORTUNITY 3) CAPTURE INFORMATION IN FIELD
QPRIME

14. 14
CAPTURE NOW - NOT AT THE STATION
BEFORE
• Written notes
• … including descriptions
• Enter information at the station
• Delays in information sharing
AFTER
• Capture new info on the spot
• .. Including photos
• Information shared instantaneously

15. 15
RADIO VS MOBILE
Before Now
Radio/Operator Device
Talk/Listen See/Read
Queue/Wait… Immediate response
See part of the picture See the full picture
Notebook/Retype Capture information
at the source
Delayed information sharing Information shared immediately

16. Design Challenges3

17. 17
DESIGN CHALLENGE | SIMPLIFY THE SEARCH

18. 18
DESIGN VISION
• Single Search Bar
• Simple type selection
• Always visible

19. 19
USER INTERFACE
I want to search for a person…
Step 1: Select the person icon
Step 2: Type the search criteria into the field
Stewart Jarrod 37

20. 20
OUTCOMES
BEFORE
• Open QPRIME
• Navigate to Person Search
• Complete multiple fields with search criteria
• Search >>
• Open CrimTrac and repeat
AFTER
• Select person type
• Type all the details into a single field
• Search >>

21. 21
DESIGN CHALLENGE | HIGHLIGHT CRITICAL
INFORMATION
Who is this person? Can they hurt me?
Do I need to take
any action?

22. 22
DESIGN VISION
Wanted for questioning
Previous firearms offences
…
Weapons license holder
…
Expired license
…

23. 23
USER INTERFACE
• Officer alerted with a red Person flag
• User can drill down further into the
person’s details to review flag details
Demonstrating alerts using flags – Search
for a vehicle

24. 24
OUTCOMES
BEFORE
• Search for a vehicle in QPRIME
• Receive a list of matches
• Open every record to inspect
• Search for the registered owner
• Open matching record > Person is dangerous!
AFTER
• Search for a vehicle
• Flag: Registered owner is dangerous!

25. 25
DESIGN CHALLENGE | MINIMIZE DATA RE-ENTRY
“Never rekey. Reuse”
Q
T
C
DerekFirst name
Last name Trotter
DerekFirst name
Last name Trotter
78541254Drivers Licencse no.

26. 26
DESIGN VISION
Q
T
C

27. 27
USER INTERFACE
Navigate to linked records
Only had to type the information
once and was able to navigate
to related records by simply linking to
them

28. 28
OUTCOMES
BEFORE
• Search for a person in QPRIME
• Rekey in Queensland Transport database
• Rekey in CrimTrac
AFTER
• Search for a person in QPRIME
• Link to related vehicle records
• Link to drivers license information in Queensland Transport database
• Link to CrimTrac search results for the person

29. 29
DESIGN CHALLENGE | CAPTURE
NEW INFORMATION EASILY
Less typing …
… More Swiping

30. 30
DESIGN VISION

31. 31
USER INTERFACE
Creating a Street Check Occurrence
• To add the current record to the Street
Check, use the context menu
The “Green man” indicator shows that a
street check is currently in progress
• Users can tap on the “Green man” on the
navigation bar to finalise the Street Check
• On the Street Check screen we can see
the entities that were added. The officer can
now complete the remaining information
and Submit the record

32. 32
OUTCOMES
BEFORE
• Record details in a notebook
• Enter details into QPRIME at the station
• Multiple searches and rekeying of information to complete entry
AFTER
• Search for a record
• “Add to cart”
• Link to or search for other records
• “Add to cart”
• “Checkout” to complete record entry

33. 33
WHY DID WE CHOOSE TO GO WITH HTML 5?
vs

34. Application Design
and Architecture
4

35. 35
35
iOS Device
The user must learn how each system work
The user must know what information is available in each system
The user must conduct separate searches on each system
The user must combine and interpret information from each system
Users must learn, understand and work across all the different systems
“WE WANT WHAT WE HAVE ON OUR DESKTOPS,
ONLY MOBILE

36. 36
36
iOS Device
1. Developed a single mobile app
2. Created a common data model
3. Inserted a web service layer
- The user doesn't need to know about the back end systems
- The user doesn't need to know what information is stored where
- The user’s only concern is the device and single interface
WHAT CHANGES DID WE MAKE TO THE ARCHITECTURE?

37. 37
37
HOW DID THE NEW ARCHITECTURE SUPPORT OUR
DESIGN GOALS?
Search once?
Minimize navigation?
Present the required information
quickly?
- Who is this person?
- Can they hurt me?
- Do I need to take any action?
Before After

38. Live Demo5

39. 39
FEEDBACK FROM OUR USERS?
“On a quick note, the I-pad mini’s are excellent. As an example,
because of Q-Lite we were able to identify an offender
wanted for almost 3 years on two warrants (6 offences), who
had managed to create a new identity through Queensland
Transport. He was only found due to the associate function on
a passenger in the vehicle with him and the ease of accessing
QPRIME photos. In the 3 years he was wanted, he had come
into Police contact several times under his new identity and
remained undetected.”
“Only last week out here at Longreach we were conducting
patrols of the Highway between Longreach and Ilfracombe. This
is an area that has many radio black-spots. At about 11:30pm
we intercepted a vehicle containing three occupants. Two of
which provided false names and we were able to verify this using
the (mobile device) to check on scene. As a result of this
intercept, all three persons were arrested and identified as
either wanted for questioning, wanted on bail act warrants or
wanted on return to prison warrant. About seven fresh charges
were also laid. It also should be noted that the person wanted
on the return to prison warrant had been actively evading or
running from Police for some five months. ”
“Friday and Saturday night shift completed and what a
difference the iPad made!
Often on these nights it's difficult to even get on the radio,
and even when you do you are often 6th in queue looking at a
substantial wait. In the past you may have to give up on
checking only to return to station later to find they were
wanted.
The ability to conduct my own checks immediately allowed
me to be far more productive not to mention the fact that it
appears far more professional than making Joe Citizen
wait 10 minutes just to check his licence.
The only problem is that I am now the team inquiries office as
everyone has worked out that it's far quicker to do checks with
me than through inquiries.”
“I am a full time motorcycle rider. The device is fantastic and is a
great step forward for the QPS.
Being on the bike I am often working one up. We all know the
dramas with overloading of the enquiry radio channel. It
is not good to be standing on the side of the road with a high
risk suspect and be told you are fifth in the queue. Many
times I have released persons prior to doing the necessary
checks because of the delays on the enquiry channel. With
Qlite that information is readily available in seconds.”

40. “This is the most exciting thing I have seen in my entire
policing career” Paul Stewart, Assistant Commissioner,
30 years in the field