Final cut group-5-chicago-worksforyou-report

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This is a final report for Smart Chicago's CUTGroup remote test that happened on November 25. This was a test of ChicagoWorksforYou.com, a dashboard to provide citywide information about city service requests.

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Final cut group-5-chicago-worksforyou-report

  1. 1. CUTGroup 5 – ChicagoWorksforYou.com Remote Test on November 25, 2013 Overview: For our Civic User Testing session, we tested ChicagoWorksforYou.com. This was our first remote CUTGroup test. ChicagoWorksforYou.com provides citywide information about city service requests. Target Group:  All members of CUTGroup as of 11/23/2013 – 565 total  No additional segmentation – we see this as a broadly useful tool that we want everyone to use. Serves also as a marketing and public relations tool—we want all of these people (since they are Chicagoans) to use this Web site  We also have a large amount of gift cards that were about to expire and wanted to reach a large group of people Test Type:  Remote test for 90 participants  Once users respond saying that they could do a remote test on November 25, we randomly select 90 participants to send this e-mail with the test (via Wufoo form) and instructions.  We ask participants to visit the Web site for 20 uninterrupted minutes on one day (November 25, 2013) and answer questions about the Web site  We created a Wufoo form which asked “yes” or “no” questions to gather quantitative results. We also want to ask open-ended questions to see what users were interested in when visiting the site. Finally, we will ask users to click on specific links of the Web site, and discuss their experience  We want to conduct a screen share 5 people through Google Hangouts to monitor their actions. Due to technical problems, we were unable to do the screen share. In the future, we would like to provide more technical instructions on how to screen share and give extra time Questions:  Will regular Chicago residents find this Web site interesting?  How do users use the site? What do they have difficulties with?  Are users interested in the Web site’s content?  Do users want to share information from Web site through social media/e-mail?
  2. 2. CUTGroup 5 – ChicagoWorksforYou.com Remote Test on November 25, 2013 Results: 84 users tested the Web site and gave us feedback, below are some key highlights for each question. What browser are you using? 52% (44) of testers use Chrome 21% (18) of testers use Firefox 15% (13) of testers use Safari 11% (9) of testers use Internet Explorer Have you ever made a service request through 311? 62% (52) - Yes 38% (32) - No Care to explain [re: 311]? Here are some responses: “Phone Call: I called to report a pot hole that was not marked by the city and wanted to make sure they knew it was there. About three months had gone by and it was getting harder to navigate on my bike.” Tester #82, Uptown 365 Cycler “I could not find my car and had to call to find out if it had been towed. (phone call). Have called to report a traffic signal being out. Both were helpful, they told me where my car had been towed. Not sure how quickly the light issue was resolved.” –Tester #18, Lifetime student “I have only tried it a few times to get in touch with a government office. Most times it was a failure.” –Tester #15, WRPtester “Not aware of the website before.” –Tester #20, IT lover Do you attend any of these types of meetings? 67% (56) - Other 19% (16) - Aldermanic Ward Nights 15% (13) - Block Club 13% (11) - Local School Council 13% (11) - Neighborhood Watch 1% (1) - Safe Passage Review the homepage. What do you think this site does? Note: When we corresponded with our CUTGroup participants about the test, we did mention that this was a city service delivery Web site that provides “citywide information about city services requests.” This has impacted our responses. Here are some reviews: “From what I can tell so far, it gives a snapshot of what the city is doing to solve basic residential problems. I am interested in it just because it's the first time I'm looking at it but I don't think it's something I'd check once a week or on a regular basis. It would be a good
  3. 3. CUTGroup 5 – ChicagoWorksforYou.com Remote Test on November 25, 2013 resource for people who are choosing what parts of the city to move to perhaps.” –Tester #1, Srtap “1) I think the site is a way to track 311 requests and city service requests in a "gee whiz" way -- also a very slow and difficult way to view that data across the city. 2) I'm somewhat interested in viewing 311 requests and improving response but this website has a very low density of information and is not clearly focused on showing service request statuses. How does this website do a better job of communicating information than a table with the same information? You can't view by week or month. Don't you think tracking tree debris complaints on a daily basis across a 300 square mile map is missing the forest for the tree debris? 3) It also does not appear to have any way to submit a 311 request -- which is the #1 priority of people who would give a damn about this kind of info. This looks like a way for the Chicago pols to say, "look at me!", not a way to improve performance or make submitting requests (and following up) easier.” –Tester #59, 46th Ward Pigeon “It looks like it's a site to report "quality of life" type complaints around the city. With graphs that i think show how many of those complains have been resolved? The graphs to be honest on a few pages were a bit confusing to immediately know what I was looking at.” – Tester #60, Just a normal guy “This page reports on different services that the city responded to over a period of time by neighborhood. It is something I'm interested in because it could show why I would want to live in one neighborhood over another” –Tester #62, PlaysWithSquirrels “Community alert website that notifies users of type and amount of crime/activity in your neighborhood.” -Tester #67, I love red wine “It initially seems to be a way for Ward leaders to compete against each other for the best service rankings.” -Tester #24, Fairweather 311 Caller Explore the site. What's the first thing you do? 29% (24) – Service Type Listed Today 27% (23) – Area of the map 23% (19) – “Services” 8% (7) – “About” 7% (6) – “Wards” 4% (3) – Other 1% (1) – “Photos” 1% (1) – Chose the date 0% (0) – “Annotations” Tell us more about the first thing you did. A tester who selected a service type: “It's cool that this information is available, but since it is broken down by ward, then I immediately become interested in my own ward first, and the Chicago aggregate second. Just by clicking through the requests, I didn't see the opportunity to filter down to my ward. Also, the per day request seems strange. I'd like to get more of a trend of requests, not necessarily things that happen today.” Tester #13, eggysmithers
  4. 4. CUTGroup 5 – ChicagoWorksforYou.com Remote Test on November 25, 2013 A tester who selected an area on the map: “I went right to my ward to see how my Alderman is doing and what my neighbors are requesting from her.” –Tester #15, WRPtester A tester who selected “Services”: “I clicked on services and decided to explore each option. I reviewed all the data on alley lights out, potholes, etc. It's really interesting to see how many requests are submitted on a daily basis -- nice to see our Chicagoans looking out for our city! One thing I expect is being able to submit an issue online -- I'm currently unsure if it's on another part of the site or if this site is just a data-collection point.” –Tester #6, Part-Time Chicagoan Thanks to Work Did this meet your expectations [re: first thing you did]? 76% (64) – “Yes” 20% (17) – “No” 4% (3) – No Response Please find your own ward and tell us about this experience. 33% (28) of testers mentioned the Alderman’s links to their contact information, social media, or Councilmatic. 17 of these 28 testers had a positive response to the Alderman’s information, while 11 of these 28 testers thought more information needed to be added to website or more prominent on the page. 46% (39) of testers mentioned their experience in finding their ward. 28 of these 39 testers knew their ward of found the experience easy, while 11 of these 39 testers found it difficult to find their ward. Here are some responses to this question: “I am in Ward 1. I couldn't find out which ward I was in on the website, but found it on the city website. I then went to Ward 1 on this website to see what info was there. I'm not sure I understand the Days with the most requests page. There are dates on some of the bars, but not all of them, and some of the dates are old. I guess when I look again, it sort of makes sense, but I don't understand the point of it...” –Tester #2, City dude “I was able to find my ward easily. Was surprised to see all the social media links easily for my alderman. The charts make sense, I understood how many were made and that the check mark indicated how many were closed. I would like to be able to click the chart information to find out more about the locations of the requests.” Tester #31, Rogers Parker “Again, I can't understand why data from 2008 and 2009 are relevant. These data are no indication that the has become more responsive.” Tester #42, it’s 20 minutes “Horrible. Just a map wish there were more pics to show us the severity of our ward” – Tester #61, funny “It's not a straight up no. It somewhat met my expectations. The site seems pretty polished looks-wise. I'm just having trouble processing the information that is given to me through this site. I also do like the color coordination. I assume that the darker the color the more complaints in that area for that particular issue. Although it does seem strange to me that
  5. 5. CUTGroup 5 – ChicagoWorksforYou.com Remote Test on November 25, 2013 there are only really 0-4 "requests". I'm also not quite sure how "request" is defined, or what exactly a "request" is in this context. Also another question I have is who is submitting these so called requests? I was able to find my ward, and I couldn't find the contact information, but the charts make somewhat sense.” –Tester #46, 3rd Year Student Find the "Share this" links on the ward page. Would you want to share this page on Twitter, Facebook, or Email? 48% (43) – “Yes” 51% (40) – “No” 1% (1) – No Response Why or why not? [re: “Share this”] Here are responses from people who said “No”: “The autotweets are not specific, funny or cool enough. I guess I could editorialize.” –Tester #4, Looking for justice “I don't think the data is meaningful, it takes time to figure out and the average person won't spend too much time deciphering.” –Tester #12, Website Tester “I don't know many people on social media who live in my ward.” –Tester #22, Pasta Maker “Don't use social media” –Tester #53, vthky6 Here are responses from people who said “Yes”: “I think it would be useful for people living in the same ward.” –Tester #49, Nube Tester “I have a decent number of friends who live in my hood who would find it interesting.” – Tester #48, Feeling like an uninvolved Chicagoan. “It's important that most of the idiots I'm connected to on facebook understand where they live. Plus, it makes me look good by knowing where to find this info.” –Tester #62, PlayswithSquirrels Please choose one service type and tell us about this experience. Here are some responses: “I picked graffiti removal. The picture is neat, and I actually read the blurb, which surprised me (it look liked something I'd skip). It's the first place I've seen duplicates mentioned, and it says there not in the system. This seems particularly thorny with graffiti — what if somebody reports graffiti and before it's serviced, someone has added to it? Is that a dupe? I could see how that would matter to a building owner, etc (many people participating versus isolated incident). The Ward data is same as above. I don't know the wards. I can't tell if the calendar is coded to show volume intensity or if it's just coded in descending order for read-ability. I think it's the former, but after the color was used for different purposes on the ward map, I dunno. It'd be clearer if it didn't go in exactly descending. I don't get the checks. Ward 6 had one graffiti request this week and closed 102? Where did the 101 come from? Feels like someone batched processed — reading the description, I can't imagine you could do 20 of these removals a day.” Tester #14, Long-distance Commuter
  6. 6. CUTGroup 5 – ChicagoWorksforYou.com Remote Test on November 25, 2013 “Honestly, I clicked around the site and didn't find anything too useful for my needs. Or maybe it's because I currently do not have a problem with potholes or lights. I would find it really useful if the site had some information about landlord complaints in my ward. This would definitely help me find a nice apartment. I did click on Rodent Bating Complaint and I saw how many cases were opened. i will definitely contact 311. Maybe you should make the box at the bottom of the brief information another color. I just realized that is where I can access information and view city data.” Tester #19, Test Taker, Test 1 “So, now I realize this is not a tool to submit service requests, which dramatically lowers it's usefulness. This reminds me of the "health options" site I tested which was essentially a data aggregator with no value add per se. Unless you're an academician or statistician, knowing this information is basically irrelevant. I clicked on graffiti and did see a way to link to the city to report graffiti so that's good, but, unless the city itself used this site as a point of entry to their services I see no use for it, again, unless I'm a researcher, reporter or some other information gatherer....as a resident I don't really care about the minutiae of the data, I just want it requests done as quickly as possible and I want to be able to communicate my requests quickly and easily. I would say that if the citi of chicago used this as their entry point, then a global snapshot of stats doesn't hurt, but, the primary feature I note is city definitions of each service and links to deal with them.” –Tester #43, NWsider MACKro and MIKEro “I liked the graphic and I LOVED the text that describes and explains the purpose and goal of that request category. I really like the additional links for other requests so it's immediately useful. I really like the photo option as well. The charts are easy to understand and compare. I would like a monthly and/or annual option as well.” –Tester #81, Avowed rooster-hater Do you like the service type page? 79% (66) - “Yes” 18% (15) - “No” 3% (3) – No Response Please click "Photos" and tell us about this experience. “This was cooler than I thought it would be. This could also be interesting for reporters. Can they use these photos (rights)? Alternately the photos could be organized on a map, like Google maps does. The link to the service tracker is great.” –Tester #4, Looking for justice “The photo feature is smart for the person submitting. HOWEVER, I think its a bit silly to show everyone the photos. PLUS they aren't even sorted by ward, so it's pointless to try to find them.. Isr anyone even monitoring the content. I could imagine stupid kids uploading questionable/tasteless photos if there is no control on this.” –Tester #10, Leopard9983 “I LOVE THIS PAGE! Page is concise, clean, easy to navigate, and make the site feel active and vibrant (people are helping to make the city better). I especially love the timeline that appears after clicking a photo, it assured me that someone is taking actions toward these request, and from the records those actions have been taken promptly. The details about the place where the request is at great.” –Tester #20, IT Lover
  7. 7. CUTGroup 5 – ChicagoWorksforYou.com Remote Test on November 25, 2013 “This is a really cool section. I assume the pictures came from the residents making the city request. I would use it in the future.” –Tester #40, AllisonRae “I found the photos section a little cluttered. There should be some separation between photos, maybe organized by ward or something.” –Tester #83, Baller Do you like the Photos page? 89% (75) – “Yes” 11% (9) – “No” Will you use this website again, on your own? 82% (69) – “Yes” 18% (15) – “No” More information: 32 out of 84 of testers said they never used 311 in a previous question, and 75% of those 32 testers said they would use this site again. 52 out of 84 of testers have used 311 in a previous question, and 87% of those 52 testers would use the site again. Do you like this website? 87% (73) – “Yes” 12% (10) – “No” 1% (1) of testers did not select an option 15 out of 84 of our testers would not use the website again on their own, but 6 of those people like the website. Here is what they say: “I like the website, but I don't know if I'll use it again. I've never reported any of these things before. That being said, I never knew how to or really thought about it. I might be more likely to know that I know this exists. Especially because I could actually see if my request was followed up on and taken care of. That would be worth the effort. I do wish there was a submit request button more prominently located. though. Those are kind of buried and I didn't initially realize I could do that.” – Tester #63, Aspiring Batgirl “I like the website, but it doesn't have much of a purpose for me, unfortunately. It's collecting and displaying data, but as a resident, I am most interested in submitting issues or seeing if an issue has already been submitted.” – Tester#56, Ketchup Ketchup Tell us more. [re: Do you like the website?] “I would like to see the source of the order. Example: 311, 311 online, Commissioner, Mayor. It is important to note that in MOST ghetto neighborhoods there are fewer calls for service because calling for service did not provide service, only frustration. How??? Will services be ordered in neighborhoods where demoralized occupants don't call anymore? That should fall under the ALDERMANS' scope and perhaps a RATE YOUR ALDERMAN should be tallied on this site. You tally and RANK service. There should be a way for this site to ZING aldermen and make it competitive for them to improve their numerical Rankng! That would be fun to incite competition between aldermen to go from say rank 33 to rank 5 :-)” –Tester #34, Fanatic in ordering Service for East Garfield Park, or anywhere else in the city
  8. 8. CUTGroup 5 – ChicagoWorksforYou.com Remote Test on November 25, 2013 “I think it will be a good tool for neighborhood organizations who struggle with Aldermen offices to get things done. It might also provide a monitoring tool for things such as graffiti.” Tester #42, it's 20 minutes “More data and more analysis would be great. But it's useful, and I can see myself coming back if there's something I want to know more about, or if I were doing research on a related topic. Also: the Annotations page was my favorite. I would follow it just as a blog, honestly. The post on various angles of graffitti and the fact that street crews will repair all potholes on a street they're responding to were both of interest to me.” –Tester #44, Northside Transplant “I don't see how it gives you any information that is useful as a citizen. You can't see trends or individual requests very clearly. Data isn't information. Tree debris by ward daily tells me what exactly? Can I watch the map light up after a windstorm? Yippee!” –Tester #59, 46th Ward Pigeon Do you like the CUTGroup? 99% (83) – “Yes” 1% (1) – “No” Did you like this CUTGroup test? 99% (83) – “Yes” 1% (1) – “No” Anything else you want to add? “I do like the remote survey better than the one I had to go to the library for. The particular public library I had to go to was in a very dangerous area and I didn't know before I went... Other than that it has been a pretty good experience being a part of the CUTGroup thus far and I'm definitely willing to give my input on multiple websites.” –Tester #46, 3rd Year Student “I liked this test because I learned quite a few new things today that I never knew about, such as what specific services are offered by 311.” –Tester #54, Non-frequent 311 caller “The CUTGroup is great! I feel like I'm contributing and it doesn't feel useless like voting does.” Tester #62, PlaysWithSquirrels “unsubscribe me” – Tester #37, logancircler “An online test is a better form of testing a website or app. It is done within the comfort of one's home, with flexible times. It allows more people to participate and allows for a more natural environment.” –Tester #77, Elizabeth07
  9. 9. CUTGroup 5 – ChicagoWorksforYou.com Remote Test on November 25, 2013 Conclusions Initial Questions:  Will regular Chicago residents find this Web site interesting? We learned that Chicago residents are interested in learning about the service requests in their own ward, and see how their Alderman is doing. 82% of our 84 testers said they would use the website again. Our impression is that most testers are not focused on specific data points, and some find the data difficult to understand. Even so, most testers are able to access information about requests and equate that to how their ward and Alderman are doing. We learned that some testers want more of a discrepancy in the graphs and gradients of the map, and generally how the data is displayed. Other testers mentioned they only were concerned with requests happening now, not in the past. This Web site features data from January 1, 2008.  How do users use the site? What do they have difficulties with? A lot of testers do not know their ward, and had to search for other sites to find their ward or double-check their ward number. Testers want to search by their address or neighborhood. We will add this link to this Web site: http://boundaries.tribapps.com/ This will help users easily learn about their own ward. Github issue: https://github.com/smartchicago/chicagoworksforyou/issues/310  Are users interested in the Web site’s content? Testers are interested in submitting 311 requests directly from this site. While we do have links to submitting requests on each of the “Services” types, we want to make this a bigger feature, and one of the first things people see when they visit a service type. We received a lot of positive response to the Photos page. However, only 1 person clicked on “Photos” first when they visited the site. When directed, 89% of people liked the “Photos” page. We are considering these steps: 1. We are interested in making the “Photos” page more prominent and the first thing that people look at. Github: https://github.com/smartchicago/chicagoworksforyou/issues/312 2. We want to take advantage of our own social media sharing features, and tweet about photos on a regular basis. Smart Chicago’s Twitter account: @SmartChicago 3. We want to give users the option to organize the photos by ward Github: https://github.com/smartchicago/chicagoworksforyou/issues/311 4. Create a call to action to allow users to submit 311 requests.  Do users want to share information from Web site through social media/e-mail?
  10. 10. CUTGroup 5 – ChicagoWorksforYou.com Remote Test on November 25, 2013 We learned that sharing information through social media is based a lot on a user’s general use of social media, and not necessarily on the site’s content. Testers were more likely to share with people in their own ward about their ward’s service request. We will not be changing this feature on the site.
  11. 11. Tester #: 1 Tester Profile (given by tester): Srtap What browser are you using? Chrome Have you ever made a service request through 311? Yes Care to explain? I witnessed a hit and run on a bunch of cars recently. I called because I got a license plate number. Do you attend any of these types of meetings? (check all that apply) Local school council Review the homepage. What do you think this site does? From what I can tell so far, it gives a snapshot of what the city is doing to solve basic residential problems. I am interested in it just because it's the first time I'm looking at it but I don't think it's something I'd check once a week or on a regular basis. It would be a good resource for people who are choosing what parts of the city to move to perhaps. Explore the site. What's the first thing you do? Click "Services" Tell us more about the first thing you did. I clicked on restaurant reports because I dine out a lot. I wish that it reported where these reports were made. Same with graffiti, rat baiting etc. More specifics. Did this meet your expectations? No Please find your own ward and tell us about this experience. I forgot which ward number I was, I knew I was in the 40's but I know James Cappleman is my alderman because he does a good job of staying visible so I was able to easily locate his name. Perhaps search could be cross-referenced with alderman name as well. What I mean is have a drop down that allows you to search by ward number or by alderman's name. The charts make sense. Find the "Share this" links on the ward page. Would you want to share this page on Twitter, Facebook, or Email? Nah Why or why not? I'd rather tell people about it in person. Please choose one service type and tell us about this experience. I chose graffiti removal because I have called about this service before. The charts make sense. It took
  12. 12. me a minute to figure out the checks but I see that they're for completed cases. I find the information interesting but I'm not sure it's valuable. I can't tell if my particular street's graffiti has been handled or not. It's just raw data not disaggregated data. Do you like the service type page? Yes Please click "Photos" and tell us about this experience. I really like the photos page. This is the kind of detail I hoped for in the other pages. I get to see the address of where this is and the outcome. I clicked on a picture of an abandoned white car and I could see it was on Hoyne, that the issue was reported and that the tow report was completed on Nov 22. Hopefully this will be updated again when/if the car is actually towed. I would use this feature in the future to either track my own requests or to check up on things I've seen in my neighborhood. Do you like the Photos page? Yes Will you use this website again, on your own? Yes Do you like this website? Yes Tell us more. I wish there was a choice of "maybe". I belong to a neighborhood book club and we always chat about neighborhood happenings. This is something I would mention at book club to see if others knew about the website and found it useful. I don't see a function where I can make a service request through this site so I assume this is a 3rd party working with the city to track their work. I just noticed the email update available to stay up to date with a certain request. I filled it out just to see if it's a functional update system. That is appealing to me. Do you like the CUTGroup? Yes Did you like this CUTGroup test? Yes Anything else you want to add? I hope you get good feedback because I think this could be a valuable site. 2013-11-25 07:12:25
  13. 13. Tester #: 2 Tester Profile (given by tester): City dude What browser are you using? Internet Explorer Have you ever made a service request through 311? No Care to explain? N/A Do you attend any of these types of meetings? (check all that apply) Other Review the homepage. What do you think this site does? I think it allows users to ask for a city service and to see what problems are in different parts of the city Explore the site. What's the first thing you do? Click "Services" Tell us more about the first thing you did. I clicked on Tree Removal and looked at the results. Did this meet your expectations? Yes Please find your own ward and tell us about this experience. I am in Ward 1. I couldn't find out which ward I was in on the website, but found it on the city website. I then went to Ward 1 on this website to see what info was there. I'm not sure I understand the Days with the most requests page. There are dates on some of the bars, but not all of them, and some of the dates are old. I guess when I look again, it sort of makes sense, but I don't understand the point of it... Find the "Share this" links on the ward page. Would you want to share this page on Twitter, Facebook, or Email? Nah Why or why not? Is the site still being tested? Please choose one service type and tell us about this experience. Pothole. I found it. The chart makes sense. It took me a few seconds to see where to submit a request...way at the bottom. I was hoping I could click in to the date bar graph to see WHERE the potholes were and which ones were closed and which ones weren't. Do you like the service type page?
  14. 14. Yes Please click "Photos" and tell us about this experience. pretty cool that you can click in to see the actual request and info. Are these all of the requests that had pics or just select ones? I clicked into the Service Tracker which is cool. I like the interface of this site. Do you like the Photos page? Yes Will you use this website again, on your own? Yes Do you like this website? Yes Tell us more. I think you need to make it easier to submit a request. Make a big button that says "Submit City Service" or something like that...you sort of have to dig. I don't really care about the history of requests and numbers...if there's an issue, I want to report it and see it taken care of. Do you like the CUTGroup? Yes Did you like this CUTGroup test? Yes Anything else you want to add? nope 2013-11-25 07:38:28
  15. 15. Tester #: 3 Tester Profile (given by tester): Teri52 What browser are you using? Safari Have you ever made a service request through 311? Yes Care to explain? Have made many requests over the years Do you attend any of these types of meetings? (check all that apply) Block club Review the homepage. What do you think this site does? Allows customer to submit requests and check on the services requested plus check stats on all requests made Explore the site. What's the first thing you do? Click on a service type listed today Tell us more about the first thing you did. I made a request because that is what I current have done. Did this meet your expectations? Yes Please find your own ward and tell us about this experience. 45th ward I just put on a request for a light out. Went smoothly. Find the "Share this" links on the ward page. Would you want to share this page on Twitter, Facebook, or Email? Nah Why or why not? It was just a test request Please choose one service type and tell us about this experience. Everything was very smooth and logical Do you like the service type page? Yes Please click "Photos" and tell us about this experience.
  16. 16. Loved the photos page. Liked that you could see duplicates Do you like the Photos page? Yes Will you use this website again, on your own? Yes Do you like this website? Yes Tell us more. Looks like the site is getting friendlier Do you like the CUTGroup? Yes Did you like this CUTGroup test? Yes Anything else you want to add? 2013-11-25 07:49:26
  17. 17. Tester #: 4 Tester Profile (given by tester): Looking for justice What browser are you using? Chrome Have you ever made a service request through 311? Yes Care to explain? I've called 311 when 911 seemed like too much firepower. For example, one day a truck was blocking traffic on Wellington for over 1/2 hour. Do you attend any of these types of meetings? (check all that apply) Local school council Other Review the homepage. What do you think this site does? The site is a heatmap by ward of different types of service requests for each day. Explore the site. What's the first thing you do? Click on a service type listed today Tell us more about the first thing you did. I clicked through different types of service requests to see how the heat map changed. I don't understand the symbols in the key for "above average" and "greatest change" Did this meet your expectations? Yes Please find your own ward and tell us about this experience. Clicking through gets to a snapshot of the ward, where I clicked through Ward 44 and saw Alderman Tunney did not get a lot of service requests. When I tried to go back, the site did not go back to the big map immediately. It went through every click I had just made. I like that I can see "All Service Requests" here, which you cannot see on the big heatmap. Love the councilmatic! And the best part ironically is finally being able to see current and future boundaries of each ward. I don't so much get the "Days with the most requests" chart. I assume that's for the entire city, not the ward, and it seems unmoored from any context. I don't think there should be check marks when the level of response is "zero" - just omit the checkmark. Find the "Share this" links on the ward page. Would you want to share this page on Twitter, Facebook, or Email? Nah Why or why not? The autotweets are not specific, funny or cool enough. I guess I could editorialize.
  18. 18. Please choose one service type and tell us about this experience. I chose Restaurant Complaint. I was surprised because it seemed like this goes to a whole new website (not really but perception). Could this info slide in and leave the homepage visible? I was confused as to how the numbers on the homepage align with the drill down page. 5 requests vs 7.1 average (is that average for the day? Is that unduplicated?) And 34 opened <checkmark> closed. I guess that should be a zero. I guess users are left to guess which restaurant got the complaint. Do you like the service type page? Yes Please click "Photos" and tell us about this experience. This was cooler than I thought it would be. This could also be interesting for reporters. Can they use these photos (rights)? Alternately the photos could be organized on a map, like Google maps does. The link to the service tracker is great. Do you like the Photos page? Yes Will you use this website again, on your own? Yes Do you like this website? Yes Tell us more. I haven't tested it out on mobile -- wondering what this looks like? The nosy neighbor in me wonders where all this complaint activity is happening within the Wards. Do you like the CUTGroup? Yes Did you like this CUTGroup test? Yes Anything else you want to add? I accidentally closed the tab with the survey and had to start all over again. Maybe use something more robust like Qualtrics? 2013-11-25 08:02:35
  19. 19. Tester #: 5 Tester Profile (given by tester): 311 user What browser are you using? Chrome Have you ever made a service request through 311? Yes Care to explain? I used it to get some non emergency information Do you attend any of these types of meetings? (check all that apply) Other Review the homepage. What do you think this site does? Its a map and as I start scrolling I see number Explore the site. What's the first thing you do? Click on a service type listed today Tell us more about the first thing you did. I clicked on the type of services to see what they were Did this meet your expectations? No Please find your own ward and tell us about this experience. I found my ward. Nothing seemed to be really going on Find the "Share this" links on the ward page. Would you want to share this page on Twitter, Facebook, or Email? Sure Why or why not? Because it is informative to others of what is going on in the area Please choose one service type and tell us about this experience. Building violations. I was trying to see if there were any issues in the area and there were not any Do you like the service type page? No Please click "Photos" and tell us about this experience. What if a person doesn't know their ward is there a way to create a legend that will provide them with
  20. 20. the information that they need to find the ward in their area Do you like the Photos page? Yes Will you use this website again, on your own? Yes Do you like this website? Yes Tell us more. I think it is nice but if you would help those who are not informed about their ward in their area Do you like the CUTGroup? Yes Did you like this CUTGroup test? Yes Anything else you want to add? N/a 2013-11-25 08:08:06
  21. 21. Tester #: 6 Tester Profile (given by tester): Part-Time Chicagoan Thanks to Work What browser are you using? Firefox Have you ever made a service request through 311? No Care to explain? Have never needed to contact. Do you attend any of these types of meetings? (check all that apply) Neighborhood watch Review the homepage. What do you think this site does? This looks great. It seems like you can view if an issue you're aware of has already been reported, and if so what the status is on having that issue fixed! Explore the site. What's the first thing you do? Click "Services" Tell us more about the first thing you did. I clicked on services and decided to explore each option. I reviewed all the data on alley lights out, potholes, etc. It's really interesting to see how many requests are submitted on a daily basis -- nice to see our Chicagoans looking out for our city! One thing I expect is being able to submit an issue online - I'm currently unsure if it's on another part of the site or if this site is just a data-collection point. Did this meet your expectations? Yes Please find your own ward and tell us about this experience. My ward seems to be very active! There have been many requests. I also like being able to see exactly who my alderman is (I know Joe, but it's useful for others) and seeing the actual boundary of my ward. Everything on the page seems straightforward and well laid out. Find the "Share this" links on the ward page. Would you want to share this page on Twitter, Facebook, or Email? Sure Why or why not? This page seems very useful so I would definitely want to share with civic minded friends. Please choose one service type and tell us about this experience. I chose graffiti removal requests. The information for my ward is absolutely compelling -- it gives an average time for closing the issue (ie, average time for removal) and shows how my ward compares to
  22. 22. other wards in the city. It's great seeing this information because I feel like it gives supporting evidence at what sort of job my alderman is doing. Do you like the service type page? Yes Please click "Photos" and tell us about this experience. This is a fantastic feature. User submitted photos show issues in the city. If you click on the photo, it will actually show a timeline of the situation from report day to close date, and gives all of the information of the steps taken to handle the request. This is really really cool and probably my favorite thing on the website. This page also made me aware of the Open311 system which I now want to look into and learn more about. This is really fascinating. Do you like the Photos page? Yes Will you use this website again, on your own? Yes Do you like this website? Yes Tell us more. This is a great website and the only thing I'd like to see if some sort of access to the city open 311 system so that you can directly report something by accessing this website. I think it would tie the whole thing together and this website has a lot of potential to be an absolutely fantastic thing. Great work! Do you like the CUTGroup? Yes Did you like this CUTGroup test? Yes Anything else you want to add? 2013-11-25 08:29:19
  23. 23. Tester #: 7 Tester Profile (given by tester): purple What browser are you using? Chrome Have you ever made a service request through 311? Yes Care to explain? No heat in my apartment Do you attend any of these types of meetings? (check all that apply) Local school council Safe passage Review the homepage. What do you think this site does? Provides information on different service requests and photos like city problems in any form Explore the site. What's the first thing you do? Click on a service type listed today Tell us more about the first thing you did. You choose the type of service needed. I did this first because it stated to choose a service type Did this meet your expectations? Select one Please find your own ward and tell us about this experience. I click on wards but nothing came up Find the "Share this" links on the ward page. Would you want to share this page on Twitter, Facebook, or Email? Select on Why or why not? Twitter because its more live with a lot of people and you can tweet and retweet Please choose one service type and tell us about this experience. Building violation but could not see the charts. Do you like the service type page? Yes Please click "Photos" and tell us about this experience.
  24. 24. The photo feature is a great attribute because you can attach your photos regarding your service type Do you like the Photos page? Yes Will you use this website again, on your own? Yes Do you like this website? Yes Tell us more. I believe I could like it if I could be able to view everything because I ran into some difficulties where I couldn't view when I click on certain options like the ward page Do you like the CUTGroup? Yes Did you like this CUTGroup test? Yes Anything else you want to add? 2013-11-25 08:56:05
  25. 25. Tester #: 8 Tester Profile (given by tester): javama What browser are you using? Internet Explorer Have you ever made a service request through 311? Yes Care to explain? potholes, tree trimming Do you attend any of these types of meetings? (check all that apply) Aldermanic ward night Neighborhood watch Other Review the homepage. What do you think this site does? gives info about 311 requests Explore the site. What's the first thing you do? Click a area on the map Tell us more about the first thing you did. interesting and best map I've seen esp about ward changes Did this meet your expectations? Yes Please find your own ward and tell us about this experience. surprised there weren't more requests Find the "Share this" links on the ward page. Would you want to share this page on Twitter, Facebook, or Email? Sure Why or why not? gives info that is easy to see Please choose one service type and tell us about this experience. graffiti liked the graph that shows ward and resolution charts were clear and good inforamtion Do you like the service type page? Yes Please click "Photos" and tell us about this experience.
  26. 26. good visual of problems Do you like the Photos page? Yes Will you use this website again, on your own? Yes Do you like this website? Yes Tell us more. very good site, lots of info to use for how the ward is and to tell when problems start, like gang graffetti Do you like the CUTGroup? Yes Did you like this CUTGroup test? Yes Anything else you want to add? keep up the excellent work!! 2013-11-25 09:02:36
  27. 27. Tester #: 9 Tester Profile (given by tester): athlete and active commuter What browser are you using? Chrome Have you ever made a service request through 311? No Care to explain? no necessity yet Do you attend any of these types of meetings? (check all that apply) Block club Review the homepage. What do you think this site does? It provides a lot of information on the city, infrastructure, security. yes, i am highly interested in this because I am an active part of my city, my ward, my neighborhood. I want to know more about the challenges of a city, both from a micro and macro perspective. Explore the site. What's the first thing you do? Click "About" Tell us more about the first thing you did. I wanted to know more about the site's mission and exact purpose other than giving data. I chose it to get context for the map that I was seeing, because the first impression of the homepage was "interested, but what is this about?" Did this meet your expectations? Yes Please find your own ward and tell us about this experience. Yes, I found my ward easily because I know its number. The contact info wasn't necessarily obvious, as my first view was distracted by the big graphs. maybe a side bar with contact info would be better. The charts make sense and give a nice (historic) overview of what the main issues in the ward are. Find the "Share this" links on the ward page. Would you want to share this page on Twitter, Facebook, or Email? Sure Why or why not? If I know friends are interested in this, absolutely. Please choose one service type and tell us about this experience. I looked at the restaurant complaint data. While the charts made sense, they didn't provide a lot of information on why complaints were filed ect. But I could learn more about that through clicking the
  28. 28. link to the city's website. So that works. However, I think the repsective bars should probably be linked to the specific complaints to provide more meaning to the graph. Do you like the service type page? Yes Please click "Photos" and tell us about this experience. I could find it easily and I like the photo feature. While I provides a good overview over which complaints have already been filed I don't know if it is a very helpful way to work on the issue at hand. i like it predominantly as it gives me more context about the sorts of complaints the website is about. Do you like the Photos page? Yes Will you use this website again, on your own? Yes Do you like this website? Yes Tell us more. I like the website and might use it every now and then to see what is happening not only in my ward, but also beyond. However, I don't think i would frequent it very often, e.g. multiple times a week. maybe it would be nice to have the aldermen say something about how they want to use this data to give visitors a better context as to what the website does for them in the end. Do you like the CUTGroup? Yes Did you like this CUTGroup test? Yes Anything else you want to add? I think it's great you have users give you direct feedback on your work! keep it up! 2013-11-25 09:06:41
  29. 29. Tester #: 10 Tester Profile (given by tester): Leopard9983 What browser are you using? Internet Explorer Have you ever made a service request through 311? Yes Care to explain? Potholes and rodents Do you attend any of these types of meetings? (check all that apply) Aldermanic ward night Other Review the homepage. What do you think this site does? This site allows you to log and track statistics for 311 chicago calls, gives you access to your alderman and check stats of other ward Explore the site. What's the first thing you do? Click a area on the map Tell us more about the first thing you did. I clicked on my area, since that is all I care about at this point.. later if I want I can click on other wards. Did this meet your expectations? Yes Please find your own ward and tell us about this experience. It was nice. I really liked the fact that if I didnt know my Alderman ( i did though) that I was able to get his name, his email, his facebook etc. to connect to him instatntly. The charts make sense although the scale of them (1 incident of 1) is too huge! scale it back. Find the "Share this" links on the ward page. Would you want to share this page on Twitter, Facebook, or Email? Sure Why or why not? To send to my friends who live in my ward Please choose one service type and tell us about this experience. I picked pothole. I really liked to avg day to close metric.. It puts crediibility on the city to action them. Do you like the service type page? Yes
  30. 30. Please click "Photos" and tell us about this experience. The photo feature is smart for the person submitting. HOWEVER, I think its a bit silly to show everyone the photos. PLUS they aren't even sorted by ward, so it's pointless to try to find them.. Isr anyone even monitoring the content. I could imagine stupid kids uploading questionable/tasteless photos if there is no control on this. Do you like the Photos page? No Will you use this website again, on your own? Yes Do you like this website? Yes Tell us more. I really like it. It's sleek and gives the city transparency and clear cut metrics on how it's working. Do you like the CUTGroup? Yes Did you like this CUTGroup test? Yes Anything else you want to add? More tests please! this was fun 2013-11-25 09:29:32
  31. 31. Tester #: 11 Tester Profile (given by tester): committtedtoneighborhoodimprovement What browser are you using? Firefox Have you ever made a service request through 311? Yes Care to explain? Called to report graffiti in neighborhood and request it be removed. Do you attend any of these types of meetings? (check all that apply) Other Review the homepage. What do you think this site does? At first glance, I would say this site is meant to inform and promote the work the city is doing, so people know city services are happening in their areas. Explore the site. What's the first thing you do? Click on a service type listed today Tell us more about the first thing you did. Looked at graffiti complaints; read how they were measured. Was a little confused about the chart and how it displayed both reports and actions taken. Seems like actions taken might merit its own graph. Did this meet your expectations? Yes Please find your own ward and tell us about this experience. Interesting to see the map and the ward changes. The graphs make sense, though certainly are concerning as time to close complaints in my ward is pretty high! Suggestions; not everyone has their ward memorized; give people a find your ward option. Also, the councilmatic link is not descriptive and likely will not get clicked on except by those who are exceptionally curious. Maybe just call it alderman website, or something like that? Find the "Share this" links on the ward page. Would you want to share this page on Twitter, Facebook, or Email? Sure Why or why not? I would share with neighbors who are impassioned to improve our neighborhood. Would love if it I could share individual graphs or content. Please choose one service type and tell us about this experience. This area is set up well, easy to navigate, and provides helpful information. Again, the check mark for closed inquiries is a little confusing. Say 10 were closed - is that 10 of the inquiries from that particular
  32. 32. timeframe, or predating the timeframe you're on? And why the different colors on the graph? I couldn't find a key. Do you like the service type page? Select one Please click "Photos" and tell us about this experience. Photos were not what I expected. Thought I would see photos of the wards and parks - more like tourism photos - then issues photos. I like what's being done, but also am concerned that the graffiti photos I may have submitted have some marker that would allow gangbangers, etc., to track me down to my house. Makes me think twice about submitting photos. If it's not possible for folks to track based on the way you post the photos, perhaps add in a nice, loud disclaimer stating that? Love that you can click on to the photos and subscribe to receive updates. Might be nice to be able to click on the ward number and see all the submissions from your area, as well. Do you like the Photos page? Yes Will you use this website again, on your own? Yes Do you like this website? Yes Tell us more. I will definitely look to see if others have submitted requests that are similar to or duplicates of mine; share with neighbors to encourage them to post; and review for ares of concern in our ward. Do you like the CUTGroup? Yes Did you like this CUTGroup test? Yes Anything else you want to add? 2013-11-25 09:36:43
  33. 33. Tester #: 12 Tester Profile (given by tester): Website Tester What browser are you using? Chrome Have you ever made a service request through 311? No Care to explain? N/A Do you attend any of these types of meetings? (check all that apply) Other Review the homepage. What do you think this site does? Provides an overview of the services requested on a given day per ward. It also shows whether the request remains open or closed. Explore the site. What's the first thing you do? Click on a service type listed today Tell us more about the first thing you did. I clicked on the service type and noticed that the map changed. I then took note of what the shades of blue signify. I then clicked on "About" to understand more of the website's objective. It's a bit confusing, when I click on the map ward 31 for abandoned vehicles it showed 0 requested, however on the map it when I hover the mouse over it, it says 3. Did this meet your expectations? No Please find your own ward and tell us about this experience. Because I recently emailed my ward about a rodent sighting I checked my ward and service for the date I emailed my ward. I was a bit disappointed not to find it listed. However I didn't call 311 and I do not know what procedures my ward takes. Maybe only the 311 calls are logged on this website. The graph showing days doesn't not show dates. Find the "Share this" links on the ward page. Would you want to share this page on Twitter, Facebook, or Email? Nah Why or why not? I don't think the data is meaningful, it takes time to figure out and the average person won't spend too much time deciphering. Please choose one service type and tell us about this experience. It seem helpful, however when requests show closed that week. There isn't an indication of which
  34. 34. requests from which week were closed. How many are remaining in total? How many have closed in total? Do you like the service type page? No Please click "Photos" and tell us about this experience. I think these are great, however I would like to be able to see them by ward as well. This gives a better indication of when the request was made and the procedure that was followed bu the city. I would definetly use this in the future. Do you like the Photos page? Yes Will you use this website again, on your own? Yes Do you like this website? Yes Tell us more. Some features need work, but this is a good site where residents can track (if provided a photo) their service request. I would to see a better way of tracking a request that does not include a photo. In the past I have emailed my ward directly to request a service, if I had the option to do it online I would use it as well. Do you like the CUTGroup? Yes Did you like this CUTGroup test? Yes Anything else you want to add? 2013-11-25 09:40:57
  35. 35. Tester #: 13 Tester Profile (given by tester): eggysmithers What browser are you using? Chrome Have you ever made a service request through 311? No Care to explain? I have never called 311. Do you attend any of these types of meetings? (check all that apply) Block club Review the homepage. What do you think this site does? It seems to give statistical information about the different types of requests Chicagoans make to their city. This might be something I'd be interested in. I don't know how often I'd visit, since there aren't that many times when I'm curious to know how many times Chicagoans requested particular services. Explore the site. What's the first thing you do? Click on a service type listed today Tell us more about the first thing you did. It's cool that this information is available, but since it is broken down by ward, then I immediately become interested in my own ward first, and the Chicago aggregate second. Just by clicking through the requests, I didn't see the opportunity to filter down to my ward. Also, the per day request seems strange. I'd like to get more of a trend of requests, not necessarily things that happen today. Did this meet your expectations? Yes Please find your own ward and tell us about this experience. The annotations section doesn't have a clear way to return to the home page. I liked the about page. I thought the information was clear and helped me understand the rest of the pages. I didn't like the charts because they represent only a small sample of data. It would be more helpful to me to start out with a larger set of data to get a better trend, and allow me to drill down to a particular date range to find information. Find the "Share this" links on the ward page. Would you want to share this page on Twitter, Facebook, or Email? Nah Why or why not? The page still seems like a work in progress, not fully ready for Chicagoans to take advantage of yet.
  36. 36. Please choose one service type and tell us about this experience. I chose the Traffic signal out service. I live in Ward 41, so I am most concerned with that. I looked at the data for traffic signals which are out in my ward, and the data presented looks cool, but I'm trying to get more information from it. I'd like to know which lights were out, and which ones were fixed. I would like to be able to click each service request and see more details about it. Also, when I hover over each request, it seems like each box represents a day that the request was made, and the checkbox represents the number of requests closed. When I hover across the data from left to right, it is not clear what each hover cloud means. (The requests per day and requests closed kind of run into each other) Do you like the service type page? Yes Please click "Photos" and tell us about this experience. Please provide a photos by Ward, not by service type. I don't know where ward 11 is in regards to ward 41, so I don't understand how to find it. Do you like the Photos page? Yes Will you use this website again, on your own? Yes Do you like this website? Yes Tell us more. As soon as chicagoworksforyou.com is centered towards my Ward, and gives me aggregate data for my ward which I can then choose to narrow down to a date range, then I think it will be much more helpful to me. Right now, it is presented as 'here's all the data for each ward, please click anywhere you would like'. I'd like to be able to narrow it down so its focused more on the ward I'm interested in. Do you like the CUTGroup? Yes Did you like this CUTGroup test? Yes Anything else you want to add? Hopefully you appreciate my feedback. I tried to be as critical as possible, knowing that my feedback will improve the site, or give you a different perspective. Keep up the great work! With a few tweaks, this could be very helpful to all Chicago citizens! 2013-11-25 09:41:06
  37. 37. Tester #: 14 Tester Profile (given by tester): Long-Distance Commuter What browser are you using? Safari Have you ever made a service request through 311? No Care to explain? Probably what everyone says — don't really know what 311 is responsible for, assume that other people have made requests I would notice, etc. The urgency I'd feel around, like, a pothole does not match my perception of the work/reward it'd take to make a 311 request. That probably sounds terrible, but I'm trying to be honest. It's probably influenced by the fact that I don't live near street level (high-rise), not responsible for a lawn/curb, so things like street debris or abandoned cars aren't as much on my radar for being eyesores, pains, etc. Also, I commute to California most weeks, leaving M and returning F. When I return, 311 requests aren't high on the priority list versus being with family, friends, pressing errands, etc On the question after this one, my answer is "none", but I had to select "other." Do you attend any of these types of meetings? (check all that apply) Other Review the homepage. What do you think this site does? It's a map that allows me to see the volume and types of calls concerning a given request type (i.e. "Come clear this tree from the road") for a given ward. Explore the site. What's the first thing you do? Click a area on the map Tell us more about the first thing you did. I clicked abandoned vehicle, b/c it's the first thing under the short summary I read. I saw that Ward 25 has the most, but I have a lot of trouble telling if the rest of the city is all at 0, all at 1, or all at 0 or 1. I'm pretty decent with Chicago (I've lived here 7 years and been in nearly every neighborhood), but the ward system confuses me. As a result, I could kind of tell what Ward 25 is — maybe Pilsen? LV? My best guess as to why it might have had an abandoned car surfeit is that the interstate runs through it. Then I realized — is this the number of abandoned cars, or the number of requests to remove one? I think it's the latter, which means this could be a number of people calling about one car. So, this map is really telling me which Ward leads the city for a given day in prominently placed abandoned cars. Or maybe this Ward leads the city in people who like to call 311 on Sundays? I guess that's interesting, but I'd have to think about what that means. I clicked on Ward 25 to figure out exactly where it was. I was basically right (I figured that was Danny Solis), but the next map confused me — Initially, I thought, "So this is where the calls came from within ward 25?" I read more and realized that the same colors were being used to indicate a new, non-311-request, type of information. Now it was showing me how the ward was going to change in future. I couldn't figure out what that meant vis a vis 311 request. What does the ward boundary in 2015 tell me about 311 requests from last week? The trendline is stuck at 0 for "week in review." I don't know what's being reviewed — I thought it'd be abandoned car incidents,
  38. 38. but the first map said there were 3 on Sunday, and this Sunday has it at 0. I also can't figure out the time-to-close chart — It's using a scale that goes all the way to 15, with some data being plotted to there. The only number on the first page was 3, and the line above it only has 0, so I don't know what the 15 is. No labels on any axes on this page. The title for the chart seems to say it has to do with the "time-to-close" ranking as in the number of days it takes to close an abandoned vehicle request. But the two bars, one is at 1, one is at 15. I don't know what this is — is this the two incidents? If one was made over 15 days ago, was it even on the previous map (which said 3)? I've got no idea what the horizontal axis is. The third chart is clearer, but I don't know what to do with it. It's sort of neat that I know 10 abandoned vehicle requests were made in october of 2008, but it's not contextualized in any way. The raw data is probably interesting — could see long-term cyclical trends, etc. The single day highs, though — there's not enough in these six data points for me to figure out what's interesting. Maybe if I lived in the neighborhood, I could remember what happened in October 2008? I guess my expectations were that this would be about service requests; instead, there's a lot of data about geographic boundaries, as well as some additional charts Did this meet your expectations? No Please find your own ward and tell us about this experience. It's always hard to find my ward because the shapes are so unnatural and the number doesn't mean anything (unrelated to street number grid, for instance, which is the only Chicago "numbers" that really exist in context for me). I did it in one shot, though (probably because I've been reading about the police districts within my ward, so had some vague idea of the number). It defaulted me to "all requests", and some of the chart language makes some more sense now. I see that the checks and the circles are different icons now, and I can mouse over them. It's still not super data rich, as I can't tell what the gaps mean — if 13 were opened and 12 closed, what's the open one? Is it a downed tree I should be avoiding? I also see that the time-to-close ranking is a cross-ward chart. But, the metrics seem silly — my Ward is 17th because it took 0.06 days to close a request? So it took an hour and half to close requests, on average? That seems small enough to be influenced by things like traffic, confusing by the caller, availability of city workers, etc — it doesn't feel like a measure of 311 efficiency. Also — why do I care? Is this so I can realize how badly my ward is being served vs another? I'm more interested in my ward — it doesn't mean anything to me to know that Ward 21 had 6 requests. Like I wrote above, the Ward system is pretty confusing for me, so I don't even know where that is. Same thought about the historic highs. No idea what to do with this. I'd rather see the same chart for recent data so I had some idea of what had happened over the last month. Also, I have the same thought about "requests" vs "events" — let's take Street Cut Complaints. First off, I don't know what this means — I don't know what a street cut is. And why is it a "complaint" while others are more objective "Traffic Light Out." Do we have a greater assurance that "traffic light out" is being reported correctly, while "street cut" is a complaint, something that may be fine? Like a noise complaint — ear of the beholder, right? Anyway, I learn that the most street cut complaints was in December 2008. OK. What I'd rather know is the data affecting me now — were there more street cut complaints than graffiti complaints last week? Do I have a ward where I should be aware of street cuts more than traffic light outages? Knowing what was going on six years ago doesn't let me consider my own behavior. Find the "Share this" links on the ward page. Would you want to share this page on Twitter, Facebook, or Why or why not? It's possible. If I saw something really neat I might email it to a few friends, or maybe even tweet it. I don't have FB. Mostly, though, I'd probably send my friends the general link and tell them to explore.
  39. 39. Email? Nah Please choose one service type and tell us about this experience. I picked graffiti removal. The picture is neat, and I actually read the blurb, which surprised me (it look liked something I'd skip). It's the first place I've seen duplicates mentioned, and it says there not in the system. This seems particularly thorny with graffiti — what if somebody reports graffiti and before it's serviced, someone has added to it? Is that a dupe? I could see how that would matter to a building owner, etc (many people participating versus isolated incident). The Ward data is same as above. I don't know the wards. I can't tell if the calendar is coded to show volume intensity or if it's just coded in descending order for read-ability. I think it's the former, but after the color was used for different purposes on the ward map, I dunno. It'd be clearer if it didn't go in exactly descending. I don't get the checks. Ward 6 had one graffiti request this week and closed 102? Where did the 101 come from? Feels like someone batched processed — reading the description, I can't imagine you could do 20 of these removals a day. Do you like the service type page? Yes Please click "Photos" and tell us about this experience. Oh, this is cool. And I get it. I wish I could just see my ward, though. Again, I don't know where the wards are — if it were my ward, I could probably know if I'd walked by it, etc, which is fun (in a weird sort of way). Maybe if I could hover over and see address? I don't want to click through. I was able to ctrl—F for Ward 44, but there was only one photo. I guess the other requests didn't have photos? It was tree debris on Clifton, which was pretty dull. Do you like the Photos page? Yes Will you use this website again, on your own? No Do you like this website? Yes Tell us more. "Like" is a really difficult word, y'all. I'm not really sure what that means. I do think it's cool, and if Ward 44 had had, like, a dozen photos from last week, I might've bookmarked. Seeing what's going on in my neighborhood like that would be interesting. The photos are much more interesting than the data, which is decontextualized and hard for me to get much from. I guess I like the photos b/c I'd find them inherently interesting. The rest of it — I'm not sure what to do with it. Complain to an alderman? Figure out if a request I might make has already been made? I don't know — neither of those feel like real use cases. If I am compelled to make a request, I doubt I'm going to check this site first. As for complaining to an Alderman — complain that he speed up the service? I don't really understand what power Alderman have, but their access to city workers, cops, etc is part of a larger budget picture (as I understand it), and I'm not sure the Alderman can (or should) be held accountable for the city cutting back on graffiti blasters.
  40. 40. Do you like the CUTGroup? Yes Did you like this CUTGroup test? Yes Anything else you want to add? This was interesting, thanks. Sorry if I was a bit long. 2013-11-25 09:48:17
  41. 41. Tester #: 15 Tester Profile (given by tester): WRPtester What browser are you using? Firefox Have you ever made a service request through 311? No Care to explain? I have only tried it a few times to get in touch with a government office. Most times it was a failure. Do you attend any of these types of meetings? (check all that apply) Other Review the homepage. What do you think this site does? The site allows people to track 311 service requests. Explore the site. What's the first thing you do? Click a area on the map Tell us more about the first thing you did. I went right to my ward to see how my Alderman is doing and what my neighbors are requesting from her. Did this meet your expectations? Yes Please find your own ward and tell us about this experience. The map was a little hard to read. The shading made it hard to read the streets to make sure I was in the correct ward. But more importantly I wanted to make sure that I was not being drawn out of my ward. I then went through the list of services my neighbors are requesting. Find the "Share this" links on the ward page. Would you want to share this page on Twitter, Facebook, or Email? Sure Why or why not? I like to share! Please choose one service type and tell us about this experience. Graffiti -- It was great to see how many photos are taken and submitted with their requests. Some look more artsy than graffiti and it makes me wonder if we need space (or if there already is!) where street artists can work. Do you like the service type page?
  42. 42. Yes Please click "Photos" and tell us about this experience. I liked to see what services are being requested, not just in my ward, but around the city. Do you like the Photos page? Yes Will you use this website again, on your own? Yes Do you like this website? Yes Tell us more. Those are soft yeses. I still think that more can be done. I can't quite verbalize what is needed, but there is more to go. Good start though. Do you like the CUTGroup? Yes Did you like this CUTGroup test? Yes Anything else you want to add? 2013-11-25 09:53:35
  43. 43. Tester #: 16 Tester Profile (given by tester): Mom Involved What browser are you using? Internet Explorer Have you ever made a service request through 311? Yes Care to explain? I've called 311 by phone for city info or non emergency issues. Do you attend any of these types of meetings? (check all that apply) Local school council Review the homepage. What do you think this site does? Provide aldermanic, community news and info to residents in the city if chicago. The happenings, upcoming events, how to report issues, etc. Explore the site. What's the first thing you do? Click "Services" Tell us more about the first thing you did. To further educate myself on what this site actually does, so I can share with others like myself who are unaware how to get this type of info. Did this meet your expectations? Yes Please find your own ward and tell us about this experience. I find that there were quite a few requests and reports made weekly, and outweigh the percentage of how many were actually resolved. Find the "Share this" links on the ward page. Would you want to share this page on Twitter, Facebook, or Email? Sure Why or why not? To help those in my ward or ither wards get information. Please choose one service type and tell us about this experience. Yes, to all questions. Do you like the service type page? Yes
  44. 44. Please click "Photos" and tell us about this experience. Yes...very displeasing, the photos. I saw one in my ward where trash was on the griubd around the bins in the alley. A huge issue...the others were full of graffiti. yes...i would use it. Do you like the Photos page? Yes Will you use this website again, on your own? Yes Do you like this website? Yes Do you like the CUTGroup? Yes Did you like this CUTGroup test? Yes Anything else you want to add? 2013-11-25 09:56:22 Tell us more.
  45. 45. Tester #: 17 Tester Profile (given by tester): Yoonie What browser are you using? Safari Have you ever made a service request through 311? No Care to explain? N/A Do you attend any of these types of meetings? (check all that apply) Other Review the homepage. What do you think this site does? Displays most current status on issues reported by ward. I'm interested in finding out more, since many of these issues (safety, traffic, construction) impact my daily commute and quality of life in my neighborhood. I hope that this could also be an easy way to make 311 reports, and hope this can also work on my mobile device (iPhone 5). Explore the site. What's the first thing you do? Click "Wards" Tell us more about the first thing you did. I hovered over each ward to find my ward (26). I expected to be able to zoom in, like you can on Google Maps, but this feature does not seem available. I found my ward and clicked on it to be taken to my ward page. Did this meet your expectations? Yes Please find your own ward and tell us about this experience. Zooming in to the map was useful for me to better understand the potential changes to my ward boundaries. I clicked on every item below the map. The social media links should not be so important on the page, especially the Facebook link. I expect that the other links provided that prominently on the page would lead to a direct action (like reporting an issue or to be taken to a contact form for my Alderman, not to a marketing page). I am unfamiliar with Councilmatic and how it functions. "Next Week" did not change the page. I expected it to take me to upcoming information. I think it should be grayed out so that it is clear that you cannot navigate to next week, since data is unavailable. The first chart helps me understand how active the ward was, but the terms "opened", "closed", and "Time-toclose ranking" seems more technical, than user-friendly. My expectation is also to be able to see a longer time range than weekly, so I can get a better understanding of overall trends. I'm not very likely to visit this page often unless I made a report, so I prefer to see the bigger picture, rather than a week to week synopsis. Also, the week to week charts start to all look the same. I think this is less useful to me than seeing a longer time range, and then zooming in to the detailed data. The "Time to close ranking" chart is less important to me than the third chart. I want to know more about my ward's activities before I compare to other neighborhoods. The last chart, "Days with the most requests" helps
  46. 46. show the trends over longer period of time and the comparison between types of issues acted upon. It makes the most immediate sense since it shows me the bigger picture. Find the "Share this" links on the ward page. Would you want to share this page on Twitter, Facebook, or Email? Nah Why or why not? I prefer to cut and paste the URL than be told to share the page. If the content is relevant to the user, i.e. a user can see themselves represented in that data, then people will feel compelled to share it. Please choose one service type and tell us about this experience. I chose Twitter. The subject line "Ward 26 on Nov 10, 2013" is not interesting at all to read (so I would have to change it to show relevance). It should be a friendlier message that makes it interesting to learn more about the statistics about my Ward. One possibility is to convey my relationship or participation regarding issues in my ward. Bottom line: make it friendly and useful. Do you like the service type page? No Please click "Photos" and tell us about this experience. I think it would be more useful if I could filter the images to see my ward's photos only. I think the big grid of photos showing all ward photos helps compel me to submit photos in the future. I especially like the feature to filter the photos by service type. This is very clear and useful information. Also, in general, imagery helps make everything more compelling to the user since the issue is shown in context. I would definitely come to this page to review issues in my ward. Do you like the Photos page? Yes Will you use this website again, on your own? Yes Do you like this website? Yes Do you like the CUTGroup? Tell us more. I think this website has a lot of potential. I would like to see a friendlier tone/messaging to make users feel more interested in participating and following the data. I want to be able to report issues through this site, not just to track issues. Note: on the Services pages, the reading content is very congested in the right column. Maybe an introductory paragraph that can be expanded for complete view can be offered at the top of the page. The data charted can continue below, and since it is long, users will be okay with scrolling down to see all of it. I would prefer not to have to go to another website to see the actual data portal or to report an issue. I want to see more details and answer questions about the issues reported that are directly relevant to me (for example: what type of building code is violated down the street from me?)
  47. 47. Yes Did you like this CUTGroup test? Yes Anything else you want to add? I'm a member of two Facebook crime watch groups which are focused on my ward and neighboring wards (https://www.facebook.com/groups/EastHumboldtParkWatch/ and https://www.facebook.com/groups/UKVillageWatch/). These groups have organically grown and provided real-time information, while fostering a greater sense of community and trust between neighbors. Users are often directed to 311 to report service-related issues from group conversations. I think there are good lessons to be learned about user participation from this group, to hopefully make data more relevant and useful. Accessing and understand data should be easy, humanized, and function as a tool for more engagement with one's community. 2013-11-25 10:19:03
  48. 48. Tester #: 18 Tester Profile (given by tester): Lifetime student What browser are you using? Chrome Have you ever made a service request through 311? Yes Care to explain? I could not find my car and had to call to find out if it had been towed. (phone call). Have called to report a traffic signal being out. Both were helpful, they told me where my car had been towed. Not sure how quickly the light issue was resolved. Do you attend any of these types of meetings? (check all that apply) Other Review the homepage. What do you think this site does? It tells you where the most frequent 311 call types are and what they are for? I think it is interesting, but perhaps more telling of how people feel about their need to tell the city about these things or whether they think the city will actually do anything about it. Explore the site. What's the first thing you do? Click on a service type listed today Tell us more about the first thing you did. I wanted to see what the different service types looked like across the city so I clicked on several. I always have a problem with Ward maps since my brain just does not mentally layout the city in that fashion. I am much more familiar with neighborhood names and they are hard to read on this map. I was surprised to note that the data appears to be laid out by day, I would not have thought there were that many 311 calls/day. Did this meet your expectations? Yes Please find your own ward and tell us about this experience. I like that it tells you if the 311 call is open or closed. I assume closed means that it was addressed and taken care of? I found my ward, though I had to look it up again, I have lived in several neighborhoods in Chicago and can never remember what ward I am in. The charts make sense, but with the individual ward numbers being so low (mine is Ward 4) and there was only one event in the week which was graffiti removal, perhaps on the summary graph you could state what types of actions they were. Find the "Share this" links on the ward page. Would you want to share this page on Twitter, Facebook, or Email? Nah Why or why not? I'm not sure I would share it unless I had made the service request and saw it fulfilled.
  49. 49. Please choose one service type and tell us about this experience. I picked abandoned vehicles. This information I find very interesting, especially since there are so many open cases. Again though I don't know which wards are which so I think it would be interesting to perhaps include a rough neighborhood name. For example my ward (4) could say Ward 4 (Hyde Park/Kenwood) or something like that to orient people a little. I would be more likely to share this information on facebook since it would make a point perhaps about the efficiency of the city in general over my ward specific information. Do you like the service type page? Yes Please click "Photos" and tell us about this experience. I like that you can find out about an individual service and what has been done. This is very helpful, and you can sign up to get email updates about a particular service request. I would definitely use this in the future. Do you like the Photos page? Yes Will you use this website again, on your own? Yes Do you like this website? Yes Tell us more. I think it is helpful to know when things are getting done and how timely so that we can try and improve things in the city when they are not being done efficiently. Like I said previously I think a ward name but also a general neighborhood name would be useful. Do you like the CUTGroup? Yes Did you like this CUTGroup test? Yes Anything else you want to add? 2013-11-25 10:21:59
  50. 50. Tester #: 19 Tester Profile (given by tester): Test Taker, Test 1 What browser are you using? Chrome Have you ever made a service request through 311? Yes Care to explain? I used 311 to find out about social services one of my students might be interested in. Do you attend any of these types of meetings? (check all that apply) Other Review the homepage. What do you think this site does? I think the site warns people about any automobile problems on the road. And the site brings to light other issues civilians might find useful like " rodent complaints and sanitation complaints". Explore the site. What's the first thing you do? Click a area on the map Tell us more about the first thing you did. The first think i did was click on the traffic signals. however nothing really happened the map slowly disappeared. I clicked on the traffic signal out b/c i thought I hardly ever see traffic lights out I wonder where they happen most. I also thought, do you contact the police or 311 when a traffic light is out? Next I clicked on Street Light 1 out. Why is it titled 1? Did this meet your expectations? Yes Please find your own ward and tell us about this experience. I couldn't remember what ward I lived in. I searched for an area when I could type my zip code and could not find one. I was pretty bummed out about that. I did a google search instead that took me over 10 MIN! I finally found this https://webapps3.cityofchicago.org/StickerOnlineWeb/getgeoWardLookup.do and also this http://www.cityofchicago.org/content/dam/city/about/banners/WardsOverviewMap.pdf Again, really frustrating. Back to your map of the different districts, landmarks usually help me figure out where I am at in relation to the lake but the metro stops/ buses all blended in together with the blue/gray color. I was a little confused about the title at the bottom of the page. it stated the following "Ward 47 didn't close or more Street Cut Complaints requests this week, so it's not shown on this chart" I didn't really understand the charts. Who are people sending the requests into. How do i file a complaint? Find the "Share this" links on the ward page. Would you want to share this page on Twitter, Facebook, or Why or why not? I'll share it b/c i'm sure some one might find it useful.
  51. 51. Email? Sure Please choose one service type and tell us about this experience. Honestly, I clicked around the site and didn't find anything too useful for my needs. Or maybe it's because I currently do not have a problem with potholes or lights. I would find it really useful if the site had some information about landlord complaints in my ward. This would definitely help me find a nice apartment. I did click on Rodent Bating Complaint and I saw how many cases were opened. i will definitely contact 311. Maybe you should make the box at the bottom of the brief information another color. I just realized that is where I can access information and view city data. Do you like the service type page? No Please click "Photos" and tell us about this experience. I loved the photos I love that once you click on a photo it tells you when it was opened, reviewed and closed. This is simple and clear. Do you like the Photos page? Yes Will you use this website again, on your own? Yes Do you like this website? Yes Tell us more. I think this website will probably be more useful for people who live in wards with many issues like poor roads, often light outage etc. Do you like the CUTGroup? Yes Did you like this CUTGroup test? Yes Anything else you want to add? Overall I think it is a good website, I can tell you guys took a lot of time and thought into creating this website. I will share this link with my coworkers and friends. 2013-11-25 10:23:58
  52. 52. Tester #: 20 Tester Profile (given by tester): IT lover What browser are you using? Chrome Have you ever made a service request through 311? No Care to explain? Not aware of the website before. Do you attend any of these types of meetings? (check all that apply) Other Review the homepage. What do you think this site does? Provide a tool for Chicago residents to report/view issues within wards and to request the city to address those issues. Explore the site. What's the first thing you do? Other Tell us more about the first thing you did. Interact with the map in the background. - Drag the map by holding left mouse button while cursor is on the map, and move the mouse (worked) - Tried to zoom in the map by rotating the mouse wheel (not worked) Did this meet your expectations? No Please find your own ward and tell us about this experience. Not being able to zoom in the map to see the streets around the ward boundaries makes it very difficult for someone not knowing their ward number to find their ward. But since I knew my ward number before landing on the site, and I know the rough relative location of my ward to the city, I was able to find my ward (48) and clicked on it. Find the "Share this" links on the ward page. Would you want to share this page on Twitter, Facebook, or Email? Nah Why or why not? It's not obvious to me that what I can share on the social network, and what positive changes I could help to make by sharing it. Please choose one service type and tell us about this experience. The stats data is not that helpful to me, and data itself seems to be very scarce, making the page feel like a lonely place.
  53. 53. Do you like the service type page? No Please click "Photos" and tell us about this experience. I LOVE THIS PAGE! Page is concise, clean, easy to navigate, and make the site feel active and vibrant (people are helping to make the city better). I especially love the timeline that appears after clicking a photo, it assured me that someone is taking actions toward these request, and from the records those actions have been taken promptly. The details about the place where the request is at great. Do you like the Photos page? Yes Will you use this website again, on your own? Yes Do you like this website? Yes Tell us more. I like the design and philosophy behind the site. The UI looks clean and modern even compared to the ad agencies' fancy marketing sites. Definitely a light year's leap from most of the current government sites (e.g. http://www.treasurer.il.gov/). I also like the communitydriven aspect of the site, the Photos page is the best one I see. Looks like the site is built by someone that does know modern front-end techs (bootstrap, angular, html5 boilerplate). Suggestions: - use require to modularize and load the JS files - enable gzip - try to concatenate and minify more JS and CSS files - try to come up with a reasonable caching scheme for the static resources Do you like the CUTGroup? Yes Did you like this CUTGroup test? Yes Anything else you want to add? Sites like these can be very helpful if advertised properly and have a central location where people can easily access. Pages like http://www.smartchicagocollaborative.org/list-of-apps-for-metro-chicagoapplicants/ is not that easy to find by people (long url and low SEO ranking), and the form of the list is not that user-friendly. A dedicated, well-designed, properly advertised site, with a good domain (e.g. chicagoapps.com or similar) could be very helpful and worthwhile to promote these great webapps. Thanks for the opportunity for me to be part of this survey! 2013-11-25 10:30:25
  54. 54. Tester #: 21 Tester Profile (given by tester): Ashley What browser are you using? Chrome Have you ever made a service request through 311? Yes Care to explain? No water pressure in my apartment. Do you attend any of these types of meetings? (check all that apply) Other Review the homepage. What do you think this site does? gives you safety information by ward Explore the site. What's the first thing you do? Click on the date Tell us more about the first thing you did. I clicked on the date, because it was displaying the wrong date. After I clicked on the date, wanted to know what was going on in my ward, however I did not know my ward number so I clicked on different wards until I found my ward. I also zoomed into the map (looking for my cross streets), to ensure that I was viewing my ward. Then I looked at the bottom for the information. Did this meet your expectations? No Please find your own ward and tell us about this experience. The sites tells me that there were 13 cases, I would like to know what the 13 cases are (were). I scrolled down thinking that information would be there, but it just showed me the history. I also attempted to click on them, and saw that was not an option. Find the "Share this" links on the ward page. Would you want to share this page on Twitter, Facebook, or Email? Nah Why or why not? I don't know what I would be sharing, the history or the number of events. What is the purpose of sharing? To let people know what is going on in wards? If I were trying to get someone to live in a building in the neighborhood I may be more prone to share Please choose one service type and tell us about this experience. Pothole in street, I was able to see where the pothole incidents were called in. I honestly had no idea that you could call for potholes.
  55. 55. Do you like the service type page? No Please click "Photos" and tell us about this experience. I would like the images to be in some kind of order, whether it was by ward or instance. It may also be an option to show a few pictures (by ward or instance) and click to see more, so that visitors are only seeing what they want and not scrolling through a bunch of pictures just because, Do you like the Photos page? No Will you use this website again, on your own? Yes Do you like this website? No Tell us more. The website is ok.. It does although give useful information. I would prefer if it were more user friendly. Do you like the CUTGroup? Yes Did you like this CUTGroup test? Yes Anything else you want to add? 2013-11-25 10:57:08
  56. 56. Tester #: 22 Tester Profile (given by tester): Pasta Maker What browser are you using? Safari Have you ever made a service request through 311? No Care to explain? N/A Do you attend any of these types of meetings? (check all that apply) Other Review the homepage. What do you think this site does? This site connects neighborhoods and what's going on in them with residents. If I owned a business in Chicago I believe I would be interested in using this site. Explore the site. What's the first thing you do? Click a area on the map Tell us more about the first thing you did. I clicked in the restaurant complaint section. I eat dinner away from home often so I wanted to see the complaint list. I was hoping it would give me insight on the restaurants that practiced cleanliness and those I should avoid. Did this meet your expectations? Yes Please find your own ward and tell us about this experience. I am in the 44th ward. Tom Tunney is the alderman. I found out that one of the biggest problems in my neighborhood is graffiti. I think the charts would be more helpful if there was more data to work with. They seem a little bare. Find the "Share this" links on the ward page. Would you want to share this page on Twitter, Facebook, or Email? Nah Why or why not? I don't know many people on social media who live in my ward. Please choose one service type and tell us about this experience. I chose abandoned vehicles. I felt like I already knew a lot about that specific service. The information to me seems not very interesting.
  57. 57. Do you like the service type page? Yes Please click "Photos" and tell us about this experience. This was the best part of the website! I feel like with photos people can actually see what needs to be done and in what areas. I would use this part about once a week probably. Do you like the Photos page? Yes Will you use this website again, on your own? Yes Do you like this website? Yes Tell us more. For me I would look at the parts that pertained to me and my specific area of tr neighborhood. Do you like the CUTGroup? Yes Did you like this CUTGroup test? Yes Anything else you want to add? 2013-11-25 11:48:52
  58. 58. Tester #: 23 Tester Profile (given by tester): monideedustcoupons What browser are you using? Internet Explorer Have you ever made a service request through 311? Yes Care to explain? I contacted 311 to request the street light be repaired and potholes. Do you attend any of these types of meetings? (check all that apply) Local school council Review the homepage. What do you think this site does? I think the site breaks down the city of Chicago and shows you what problems people are reporting in their neighborhoods. Yes, it will inform me of what is going on in my neighborhood. Explore the site. What's the first thing you do? Click "Services" Tell us more about the first thing you did. The first thing I did was click services, so that I could see exactly what this site was for. I then checked my ward to see the percentage of things that had been reported. Did this meet your expectations? Yes Please find your own ward and tell us about this experience. yes, the contact information is very valuable. The. charts were easy to understand. Find the "Share this" links on the ward page. Would you want to share this page on Twitter, Facebook, or Email? Nah Why or why not? I don't want people knowing where I reside. Please choose one service type and tell us about this experience. I like being able to see what's going on in my ward. Do you like the service type page? Yes
  59. 59. Please click "Photos" and tell us about this experience. The photos provide more detail and insight on what you are researching. Do you like the Photos page? Yes Will you use this website again, on your own? Yes Do you like this website? Yes Do you like the CUTGroup? Yes Did you like this CUTGroup test? Yes Anything else you want to add? 2013-11-25 11:54:00 Tell us more.
  60. 60. Tester #: 24 Tester Profile (given by tester): Fairweather 311 Caller What browser are you using? Chrome Have you ever made a service request through 311? Yes Care to explain? I used it via phone to submit a request to have a tree trimmed. We had to call back a few times to actually have it done. The process was a little annoying. Do you attend any of these types of meetings? (check all that apply) Block club Other Review the homepage. What do you think this site does? It initially seems to be a way for Ward leaders to compete against each other for the best service rankings. Explore the site. What's the first thing you do? Click "About" Tell us more about the first thing you did. I clicked on "About" because I wasn't sure what the site did. Although after clicking on that tab, I still didn't see a way it would be relevant/helpful to me. Did this meet your expectations? No Please find your own ward and tell us about this experience. At first I had a hard time locating my Ward (1) because I didn't see that there was a "Ward" tab at first and I was using the map. I don't think the Alderman's name and contact info should be in light gray, as it doesn't grab your eye as an active contact link. The charts made sense, but aren't that helpful to me unless I could see them up against, say, the Chicago average. Find the "Share this" links on the ward page. Would you want to share this page on Twitter, Facebook, or Email? Nah Why or why not? I only have one or two friends that live in my ward Please choose one service type and tell us about this experience. I chose Restaurant Complaints, but didn't really learn anything. the most recent date was in Sept 13, a while ago. Also, which restaurants actually had the complaints??
  61. 61. Do you like the service type page? No Please click "Photos" and tell us about this experience. I still don't get why all the charts on the Services pages would be helpful to me. There's no who/what/when/where/why, etc. UNTIL you click the photos. That's the only tab that really held my interest as I could look up specific complaints with pics. Yes, I understood the photos came from 311 submissions. Do you like the Photos page? Yes Will you use this website again, on your own? No Do you like this website? No Tell us more. It would be nice to have a form on the site to contact your alderman directly, instead of having to go to their site to do it. I still don't know what audience would find it helpful "as is." I mean, I don't think people would use it as a tool to decide which Ward to live in based on the info given, or decide if their Alderman should be rehired, etc. Do you like the CUTGroup? Yes Did you like this CUTGroup test? Yes Anything else you want to add? Nah. Thanks for letting me do the survey! 2013-11-25 11:55:44

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