What is responsive email design and how can it improve results from your marketing campaigns? We look into where the demand for better mobile experiences has come from, what you should consider when taking a mobile-first approach to campaign planning and how to make your email designs deliver the goods on almost every display.
Futureproofing digital business models in Retail - Jacob Dutton, 383 - Byte B...383
Jacob Dutton, Partner & Commercial Director at digital experience studio 383, talks about the ways that traditional retail models are being disrupted. He also explore some practical ways that today's retailers can help to future proof their revenue streams for tomorrow
Jacob spoke at 383's monthly Byte Breakfast event. Each event features a guest speaker from inside one of the world’s most interesting companies and a related talk on product development and customer experience from a team lead at 383.
Case Study: Mastering digital disruption in retailScopernia
Retail companies have quite some challenges with the way the world is (rapidly) changing due to digitization. That’s why Belgian retailer Torfs & Duval Union Consulting have worked together to set up a strategy to master the digital transformation of Torfs.
In the following case study, we discuss the current market situation and disruptive trends in retail based on our seven Drivers of Transformation.
It’s fundamental to understand what is going on at the moment in the retail industry, where it is going and identify critical threats when constructing a digital strategy towards the future.
Need help with your transformation?
Do contact us: through a series of workshops, we help you to understand digital disruption and offer you a model to shape your own future.
SXSW Interactive is amazing this year! I’m talking VR, AR, IoT, enter next acronym here, and even the P.O.T.U.S. made an appearance.
SXSW plays an increasingly important role in revolutionizing interactive media. While often known as a hotbed for tech startups, it’s the discussions around practical applications of such media, the opportunities they present, and the surrounding implications that have attracted the attention of a growing number of brands, platforms, and creators each year.
In this webinar we share key takeaways from SXSW 2016 and discuss what each means for the year ahead.
Futureproofing digital business models in Retail - Jacob Dutton, 383 - Byte B...383
Jacob Dutton, Partner & Commercial Director at digital experience studio 383, talks about the ways that traditional retail models are being disrupted. He also explore some practical ways that today's retailers can help to future proof their revenue streams for tomorrow
Jacob spoke at 383's monthly Byte Breakfast event. Each event features a guest speaker from inside one of the world’s most interesting companies and a related talk on product development and customer experience from a team lead at 383.
Case Study: Mastering digital disruption in retailScopernia
Retail companies have quite some challenges with the way the world is (rapidly) changing due to digitization. That’s why Belgian retailer Torfs & Duval Union Consulting have worked together to set up a strategy to master the digital transformation of Torfs.
In the following case study, we discuss the current market situation and disruptive trends in retail based on our seven Drivers of Transformation.
It’s fundamental to understand what is going on at the moment in the retail industry, where it is going and identify critical threats when constructing a digital strategy towards the future.
Need help with your transformation?
Do contact us: through a series of workshops, we help you to understand digital disruption and offer you a model to shape your own future.
SXSW Interactive is amazing this year! I’m talking VR, AR, IoT, enter next acronym here, and even the P.O.T.U.S. made an appearance.
SXSW plays an increasingly important role in revolutionizing interactive media. While often known as a hotbed for tech startups, it’s the discussions around practical applications of such media, the opportunities they present, and the surrounding implications that have attracted the attention of a growing number of brands, platforms, and creators each year.
In this webinar we share key takeaways from SXSW 2016 and discuss what each means for the year ahead.
#MobileInAction - iRecruitExpo June 2013, AmsterdamDave Martin
Dave has interviewed numerous recruitment leaders from around the world, mobile strategic experts, authors, founders and market analysts which are made available online through his 'Mobile in Action' videocast. In this fast pace session Dave will share a summary of learnings from the people he has talked to giving you example case studies, strategic advice and gotcha's to watch out for. The objective is to deliver information you need to take your next steps in a world filling up of handheld web devices (smartphones & tablets). If you are on the mobile journey already, there will an opportunity for a few to share their stories with the audience and Dave.
10 Design Commandments for Mobile App DevelopersJigyasa Makkar
Top ten design blindspots for Mobile app developers. Mostly based on my first experiences with Mobile design, as a developer.
Original deck presented at XConf 2011, ThoughtWorks, Pune.
Images used in the keynote are for illustrative purposes only.
Top Tips for Responsive eLearning Design Cammy Bean
Responsive web design? What is it and how does it apply to eLearning? What can it look like? Check out examples of eLearning created in Adapt, an open-source responsive eLearning authoring framework.
3 Ways to Go Mobile First with Responsive DesignZURB
Mobile web usage is outpacing desktop usage fast! We can no longer responsively design from the desktop down to the smaller device. We have to go Mobile First with responsive design. Learn how Mobile First design will not only make your sites and apps perform better, but it will also improve your design process.
Content strategy for mobile by letruongan.comAn Le Truong
Lê Trường An – Dịch giả – Tác giả – Marketer – chuyên thực hiện các dự án SEO, Social Media, Dịch thuật và xuất bản nội dung. Ngoài ra, Lê Trường An liên tục cập nhật nội dung blog với các chủ đề SEO, Marketing và nhiều hơn nữa…
---
Content Creator Lê Trường An
Chuyên viên Marketing – Tác giả - Dịch giả tại letruongan.com
Chuyên viên Marketing tại BrainCoach
Chuyên viên Content Marketing tại FoogleSEO
Dịch vụ Marketing – SEO – Content Marketing
Thank you for joining in! Where is a very big chance that you are curious about mobile apps and looking to find out more about it or maybe even start designing one on your own. Or, you are a mobile developer, who wants to improve your skills in mobile app design and learn awesome stuff which could definitely improve your app?
If so - that’s exactly what we’re going to do with this presentation! I’m going to help you take your first step towards the great looking and user-friendly mobile app design!
That’s what this presentation is about: taking an idea from a rough concept to a polished experience that your users will love.
Using Email to Automate Customer Service and SuccessRos Hodgekiss
When it comes to customer service and success, it's important to think of email as a channel that can accelerate the customer journey. In this talk, we'll be not just mapping out the customer journey, but showing you how to use email to create value for both the customer and your business as a whole. You will come away with practical models for implementing automation and other email marketing techniques to drive engagement, collect feedback, and make customers happy.
#LitmusLive San Francisco 2016
Ramping up your email marketing for the holidays?
So is your competition.
Get ahead by learning the strategies for successful holiday email marketing - including this year's holiday trends, tips and inspiration.
#MobileInAction - iRecruitExpo June 2013, AmsterdamDave Martin
Dave has interviewed numerous recruitment leaders from around the world, mobile strategic experts, authors, founders and market analysts which are made available online through his 'Mobile in Action' videocast. In this fast pace session Dave will share a summary of learnings from the people he has talked to giving you example case studies, strategic advice and gotcha's to watch out for. The objective is to deliver information you need to take your next steps in a world filling up of handheld web devices (smartphones & tablets). If you are on the mobile journey already, there will an opportunity for a few to share their stories with the audience and Dave.
10 Design Commandments for Mobile App DevelopersJigyasa Makkar
Top ten design blindspots for Mobile app developers. Mostly based on my first experiences with Mobile design, as a developer.
Original deck presented at XConf 2011, ThoughtWorks, Pune.
Images used in the keynote are for illustrative purposes only.
Top Tips for Responsive eLearning Design Cammy Bean
Responsive web design? What is it and how does it apply to eLearning? What can it look like? Check out examples of eLearning created in Adapt, an open-source responsive eLearning authoring framework.
3 Ways to Go Mobile First with Responsive DesignZURB
Mobile web usage is outpacing desktop usage fast! We can no longer responsively design from the desktop down to the smaller device. We have to go Mobile First with responsive design. Learn how Mobile First design will not only make your sites and apps perform better, but it will also improve your design process.
Content strategy for mobile by letruongan.comAn Le Truong
Lê Trường An – Dịch giả – Tác giả – Marketer – chuyên thực hiện các dự án SEO, Social Media, Dịch thuật và xuất bản nội dung. Ngoài ra, Lê Trường An liên tục cập nhật nội dung blog với các chủ đề SEO, Marketing và nhiều hơn nữa…
---
Content Creator Lê Trường An
Chuyên viên Marketing – Tác giả - Dịch giả tại letruongan.com
Chuyên viên Marketing tại BrainCoach
Chuyên viên Content Marketing tại FoogleSEO
Dịch vụ Marketing – SEO – Content Marketing
Thank you for joining in! Where is a very big chance that you are curious about mobile apps and looking to find out more about it or maybe even start designing one on your own. Or, you are a mobile developer, who wants to improve your skills in mobile app design and learn awesome stuff which could definitely improve your app?
If so - that’s exactly what we’re going to do with this presentation! I’m going to help you take your first step towards the great looking and user-friendly mobile app design!
That’s what this presentation is about: taking an idea from a rough concept to a polished experience that your users will love.
Similar to Designing for (almost) every device (20)
Using Email to Automate Customer Service and SuccessRos Hodgekiss
When it comes to customer service and success, it's important to think of email as a channel that can accelerate the customer journey. In this talk, we'll be not just mapping out the customer journey, but showing you how to use email to create value for both the customer and your business as a whole. You will come away with practical models for implementing automation and other email marketing techniques to drive engagement, collect feedback, and make customers happy.
#LitmusLive San Francisco 2016
Ramping up your email marketing for the holidays?
So is your competition.
Get ahead by learning the strategies for successful holiday email marketing - including this year's holiday trends, tips and inspiration.
Email Community Meetup: San Francisco (Oct, 2015)Ros Hodgekiss
Email lovers in San Francisco are hosting cocktails, networking, and discussion on design, development, and marketing strategy for the fast-approaching holiday campaigns. How should you approach email marketing around the holidays? How does your audience affect your decision making? What type of content and design performs well? We'll discuss all this and more!
Going International: How to Localize your Email CampaignsRos Hodgekiss
Are you missing the opportunity to go global? When more than 70% of the world’s 2.3 billion Internet users are not native English speakers—and 85% of Internet users don't make purchasing decisions unless they can access information in their native language, relying on English for all your messaging may be holding you back.
We’ll provide practical tips and real‑world examples to help you solve design challenges, address code considerations, and learn the techniques for sending localized campaigns.
Campaign Monitor: 10 Years of Overnight SuccessRos Hodgekiss
Email is hard. If you find that designing email marketing campaigns, building your email lists and ensuring that your messages land in the inbox is a tricky process, imagine what it's like to make this happen for thousands of customers every day!
In this talk, Ros Hodgekiss discussed both the trials and tribulations that come with running an email marketing company, as well as lessons learnt. From a humble start in the suburbs of Sydney, Australia, to taking on the big players of Silicon Valley, find out what 10 years of "overnight success" has been like, plus what our plans are for staying relevant to designers and marketers for the next 10 to come.
While email is often typecast as an antiquated tool by the press and social media pundits, the email marketing scene has never been more active. Big and small brands alike are banging on the doors of email experts to create designs that are optimized for mobile devices. Email-led startups are gaining mainstream popularity. So, what's pushing this rush to make email beautiful, not to mention everyone's channel of choice?
In this session, we'll be covering:
- Ubiquity rules: The state of email design today
- Why brands have recognized the value in quality email design
- How design-led companies have broken email's old rules
- Responsive email: Why mobile-first is the new mantra
Optimizing HTML Email for Mobile | WDYKRos Hodgekiss
The uptake of mobile devices has been phenomenal. With the growth of email as a communication medium not showing any signs of slowing up either, we've found that 1 in 5 email newsletters are being opened on a mobile device. As a result, the optimization of HTML email for mobile email clients is no longer a 'nice to have', but necessary.
In 5 minutes, find out how HTML email designers can apply practical techniques to dramatically improve the readability and usability of their messages.
Presented by Ros Hodgekiss at Web Directions' 'What do you know?', 1 September, 2011
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
"Impact of front-end architecture on development cost", Viktor TurskyiFwdays
I have heard many times that architecture is not important for the front-end. Also, many times I have seen how developers implement features on the front-end just following the standard rules for a framework and think that this is enough to successfully launch the project, and then the project fails. How to prevent this and what approach to choose? I have launched dozens of complex projects and during the talk we will analyze which approaches have worked for me and which have not.
Search and Society: Reimagining Information Access for Radical FuturesBhaskar Mitra
The field of Information retrieval (IR) is currently undergoing a transformative shift, at least partly due to the emerging applications of generative AI to information access. In this talk, we will deliberate on the sociotechnical implications of generative AI for information access. We will argue that there is both a critical necessity and an exciting opportunity for the IR community to re-center our research agendas on societal needs while dismantling the artificial separation between the work on fairness, accountability, transparency, and ethics in IR and the rest of IR research. Instead of adopting a reactionary strategy of trying to mitigate potential social harms from emerging technologies, the community should aim to proactively set the research agenda for the kinds of systems we should build inspired by diverse explicitly stated sociotechnical imaginaries. The sociotechnical imaginaries that underpin the design and development of information access technologies needs to be explicitly articulated, and we need to develop theories of change in context of these diverse perspectives. Our guiding future imaginaries must be informed by other academic fields, such as democratic theory and critical theory, and should be co-developed with social science scholars, legal scholars, civil rights and social justice activists, and artists, among others.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
7. NdV: Old-school idea of segregation,
separating desktop and mobile. .mobi
domains are a great example.
NdV: Old-school idea of segregation,
separating desktop and mobile. .mobi
domains are a great example.
8.
9.
10. “Responsive web design is aimed to
provide an optimal viewing experience
across a wide range of devices (from
desktop monitors to mobile phones)”
11. “Responsive email design is aimed to
provide an optimal viewing experience
across a wide range of devices (from
desktop monitors to mobile phones)”
18. “If you’re familiar with the use of
(RWD)... you’ll be pleased to know that
we’ll be using the same concepts and
techniques here for email.”
Designers...
Designers...
19. “87% of C-level executives check the
majority of their email via mobile.This
means that both B2B and B2C marketers
must make their emails mobile friendly if
they want to succeed.”
Marketers...
Marketers...
20. Much easier to read and navigate mobile-
optimized email.
“Scrolling through a newsletter is less
work than navigating a website to acquire
the same information”
“Scrolling through a newsletter is less
work than navigating a website to acquire
the same information”
“Scrolling through a newsletter is less
work than navigating a website to acquire
the same information”
Email recipients...
Email recipients...
22. • 40% of email opens from
mobile devices
• “Since updating for mobile...
the email click-through rate is
up 35%.”
Case Study: Thrillist
Case Study: Thrillist
NdV: Swap out for better image?NdV: Swap out for better image?
30. 1.Know your audience & set benchmarks
2.Optimize your content
3.Take a mobile-first approach
4.Get wise to responsive techniques
Planning...
Planning...
31. 1.Know your audience & set benchmarks
2.Optimize your content
3.Take a mobile-first approach
4.Get wise to responsive techniques
Planning...
Planning...
NdV: Fade the non-current bullet points?NdV: Fade the non-current bullet points?
32.
33.
34.
35. 1.Know your audience & set benchmarks
2.Optimize your content
3.Take a mobile-first approach
4.Get wise to responsive techniques
Planning...
Planning...
36. Content...
Content...“…the average time allocated to a
newsletter was only 51 seconds...”
“Short is too long for mobile. Ultra-short rules
the day.”
“Short is too long for mobile. Ultra-short rules
the day.”
“Short is too long for mobile. Ultra-short rules
the day.”
37. Content...
Content...
“...it feels like there’s an emerging aesthetic that
is very stripped back, focused on typography
and blocks of simple content that can be easily
moved...”
38. Content...
Content...
“Users don't look around much.They stay
highly focused on the screen section that
they're engaging with or that they assume
contains the answer to their problem.”
39.
40.
41. • Always ask:
• What is valuable to your subscribers?
• How simple can you make your message?
• How strong is your CTA?
Content...
Content...
42. 1.Know your audience & set benchmarks
2.Optimize your content
3.Take a mobile-first approach
4.Get wise to responsive techniques
Planning...
Planning...
43. “Assume now that you get only one shot
at getting your email read, and it had
better render correctly and deliver its
message on any screen size.”
52. • Challenges:
• Limited viewport dimensions (eg. phones)
• Buttons, links and content are not as easy
to use on touch screens as they are on
other displays
• Links can be ‘easy’ or ‘hard’ to reach,
depending on placement
Navigation...
Navigation...
53.
54. • Minimum touch target size is 7mm/26px
(iOS: 44px recommended)
• Minimum spacing between elements is
2mm/8px
Navigation...
Navigation...
NdV: 44px is the recommended touch target
size on iOS.
If you want a reference, search for iOS Human
Interface Guidelines.
NdV: 44px is the recommended touch target
size on iOS.
If you want a reference, search for iOS Human
Interface Guidelines.
55. Designs that are effective in mobile email
clients tend do great in desktop and
webmail clients, too.
56. 1.Know your audience & set benchmarks
2.Optimize your content
3.Take a mobile-first approach
4.Get wise to responsive techniques
Planning...
Planning...
57. “The media query is the ringmaster of
responsive design. It lets us establish the
rules of the game and gives us what we
need most: control. ”
58. • Used to adapt and optimize email
content to suit different displays, devices
• Added like an additional CSS stylesheet
to the <head>
Media queries...
Media queries...
59.
60. • Can be used to create bespoke email
experiences, with:
• Shifting layout widths
• Optimized elements
• Conditional content
Media queries...
Media queries...
63. • Aren’t the only way.
• The ‘fluid’ approach is also popular.
Media queries...
Media queries...
64.
65. <body>
...
<div>Coda 2 is here...</div>
...
</body>
</body>
</body>
</body>
</body>
NdV: Not sure I understand
this example.
More context on the slide?
NdV: Not sure I understand
this example.
More context on the slide?
66. • Aren’t always supported by email clients
Media queries...
Media queries...
67. Media queries...
Media queries...
Default Email Clients Media Query Support
Amazon Kindle Fire HD Yes
Android 2.1 Eclair No
Android 2.2+ Yes
Apple iOS Yes
BlackBerry OS 5 No
BlackBerry OS 6+ Yes
BlackBerry Playbook Yes
Microsoft Windows Mobile 6.1 No
Microsoft Windows Phone 7 No
Microsoft Windows Phone 7.5 Yes
Microsoft Windows Phone 8 No
Microsoft Surface No
3rd-Party Email Clients
Microsoft Outlook Exchange 3rd party app (Android) No
Gmail mobile app (all platforms) No
Yahoo! Mail mobile app (all platforms) No
NdV: Colorize the rows in red/green to
make the split more clear.
NdV: Colorize the rows in red/green to
make the split more clear.
68. Media queries...
Media queries...
Default Email Clients Media Query Support
Amazon Kindle Fire HD Yes
Android 2.1 Eclair No
Android 2.2+ Yes
Apple iOS Yes
BlackBerry OS 5 No
BlackBerry OS 6+ Yes
BlackBerry Playbook Yes
Microsoft Windows Mobile 6.1 No
Microsoft Windows Phone 7 No
Microsoft Windows Phone 7.5 Yes
Microsoft Windows Phone 8 No
Microsoft Surface No
3rd-Party Email Clients
Microsoft Outlook Exchange 3rd party app (Android) No
Gmail mobile app (all platforms) No
Yahoo! Mail mobile app (all platforms) No
69. You don't need to be a codernaut to
optimize your campaigns for mobile.
70. There’s nothing wrong with creating a
mobile-ready template using a builder,
then adding your own flair to it.
NdV: “a mobile-ready [template] builder”?
Also, “adding” => “add”.
NdV: “a mobile-ready [template] builder”?
Also, “adding” => “add”.
71.
72.
73.
74.
75. • Template builders by:
• Campaign Monitor
• Mailchimp
• Also, responsive templates from:
• Zurb
• ThemeForest (Envato)
Off the shelf...
Off the shelf...
76. • The responsive / mobile-friendly email
movement is still in its early days
To wrap up...
To wrap up...
77. • Mobile optimization is a win for everyone -
it takes planning, but not much more work
To wrap up...
To wrap up...
78. • Welcome to the black art of mobile email!
To wrap up...
To wrap up...
Ros Hodgekiss: Community Manager, writer on the Campaign Monitor blog - Pens guides, including the Guide to Responsive Email Design, Guide to CSS in email, Smashing Magazine contributor
- Embedded in this 'black art' for close to 9 years now, including managing email marketing operations for CBS Interactive’s direct marketing division - Struggles with Outlook. Every day.
My love is email design and creating experiences that are so consistent with subscribers assumptions when it comes to branding, navigation etc, that they go unseen. This is my goal and why I am excited by responsive email design and creating mobile-friendly email newsletters in general.
- 1997 - First ‘microbrowser’ shipped with AT&T phones - 2000 - First mobile touch screen came about (Motorola) - 2001 - First monochromatic display, following year the first color display (Nokia) - From there, a lot of devices emerged, each with their own idea of what ‘mobile web’ was all about. - Solutions like HDML/WAP made it possible for content creators to build sites that could be navigated on Nokias and Motorolas et al - HTML email did not exist beyond desktop and webmail clients. - Nokia had a stranglehold on the market http://en.wikipedia.org/wiki/Mobile_browser http://www.hongkiat.com/blog/evolution-of-m obile-phones/
- Alongside hardware advances, better mobile browsers like Opera Mini - For designers and marketers, ‘mobile-optimization’ generally involved creating separate mobile sites (eg. http://mobile.msn.com ) - hard, very unsexy - Old-school idea of separating desktop and mobile web content, eg. .mobi sites - Consumers were generally limited to browsing these mobile sites, due to navigational difficulties with regular web content - High cost of data was a problem ( http://en.wikipedia.o rg/wiki/Mobile_Web ) - Email was still p lain-text or nothing
On the web... - During this time, a lot of content was trying too hard to squeeze into small spaces. Convincing people to visit your web presence on a device was futile if you didn’t have a separate mobile site. - Techniques for 'adapting' content to to a variety of conditions, like screen resolution, dimensions etc. were first proposed in 1994 ( http://en.wikipedia.org/wiki/Media_queries ). - However, wasn’t until 1999 that first drafts for formally implementing CSS3 properties (ie. responsive email code) were released (http://en.wikipedia.org/wiki/Cascading_Sty le_Sheets#CSS_3) - Support for responsive techniques slow ly emerged on both mobile and desktop browsers
On email... - Email-enabled mobile devices entered the market (Nokia in 1996, BlackBerry in 1999). Plain-text only. - Mobile HTML email clients began to appear on PDAs, in step with developments on the mobile and desktop web. But emails were largely ‘dumbed down’ - 2007 - iPhone shook up the smartphone market, combining both phone + PDA features and making HTML email, 3G data and WiFi connectivity ‘must-haves’ - Blackberry did not introduce HTML email support until OS 4.5 in Jan, 2008 ( http://www.labnol.org/gadgets/phones/download-blackberry-os-45-software-upgrade-html-email-microsoft-office/2200/ )
- In the years that followed, the web was finding its feet - Skip forward to 2010, Ethan Marcotte coins the term in 'Responsive Design', A List Apart - A new design discipline was born - That said, Internet Explorer didn’t provide responsive technique support until May, 2011 (IE9) http://alistapart.com/article/responsive-web-design Intro: Designing for almost every device History of the responsive email movement Case for optimising campaigns Planning campaigns with a mobile mindset Along the way, examples of good campaigns
- Email community found that techniques for adapting content for optimal viewing could be applied equally to our craft - We published our first article on responsive design in April, 2010 (Dave Greiner) http://www.campaignmonitor.com/blog/post/3116/what-you-can-learn-from-panics-email-marketing/
Responsive content example - email newsletter from REI. Left, desktop and webmail view. Right, mobile version. Not two separate campaigns (even if that was possible). Photo credit: http://blog.lyris.com/us/email-inspiration-six-great-responsive-email-designs/
The two-version thing aside, why optimize? Mobile is not going to go away. In fact, mobile email client usage is growing, in step with, or even faster than mobile web usage.
" Mobile browsing is expected to outpace desktop-based access within three to five years . " - Ethan Marcotte, 2010 - Happened mid-2012 in China ( http://www.bbc. co.uk/news/technology-18900778 ) - Set to happ en in the US by 2014 ( http://www.smartinsights.com/mobile-marketing/mobile-marketi ng-analytics/mobile-marketing-statistics/ )
We found mobile email usage overtook both desktop and webmail in May, 2012 Comscore independently reported in 1 year (Nov, ’09 - ’10): -7% Visitors to Web-based email sites declined +36% Visitors accessing email on mobile devices increased http://www.comscore.com/Insights/Press_Releases/2011/1/Web-based_Email_Shows_Signs_of_Decline_in_the_U.S._While_Mobile_Email_Usage_on_the_Rise
- iOS Mail is now the most popular email client, ~36% recordable opens amongst our customers (Sept, 2012)
“Designers who want to apply the same techniques (and flexibility) that they enjoy on the web, to email” h ttp://www.campaignmonitor.com/guides/mobile/design/
Marketers who see the rapid growth of mobile as an opportunity to connect to their most valuable customers http://www.campaignmonitor.com/blog/post/3856/is-responsive-email-design-really-worth-it
Email recipients who want to read their emails on any screen 'Mobile Email Newsletters ', Jakob Nielsen's Alertbox, October 22, 2012" http://www.campaignmonitor.com/blog/post/3856/is-responsive-email-design-really-worth-it https://twitter.com/colingreig/status/304972092057743360
- Rapid growth in mobile email readership (now 40%) - Since optimizing their newsletters for mobile, Thrillist have seen an uptick in clickthroughs http://www.mediapost.com/publications/article/192519/thrillist-makes-newsletter-mobile-friendly.html# axzz2KeAU5jPn
- Mobile optimization involves both design and technical decisions. - Even if you aren’t a coder, you can take a mobile-first approach to campaign planning - Lets look at some mobile-friendly campaigns.
- ⅔ of these campaigns did not specifically use responsive email code - but 3/3 were designed with mobile in mind. - Don't think that lots of code and hacks are necessarily needed to create a mobile-friendly campaign We’ll be looking at the techniques for creating effective designs, media queries or no.
... is 80% good design and content curation.
Hands up! - What % are using mobile devices to view your campaigns? Which devices are they using? - Email client usage reports can be found on pretty much every platform.
- If you haven't looked already, it will likely be a bit of a shock to you. - Litmus: 15% on mobile - Outlook, Apple Mail and Gmail are top 3 - Our newsletter - 20.5% of subscribers using iOS devices, 1.5% on Android - Panic (above, our customer) - 38% - Is there a case for optimizing newsletters for all 3 accounts - yes. - How about you?
- Create benchmarks - what's your average open, click, conversion % now? - Necessary to make measurable improvements in your design
Most important step in planning process
- mobile users are fickle, have short attention spans - Make content scannable - keep it ultra-short - iPhone and Android users spend less time on sites, view fewer pages and bounce more than regular web users "…the average time allocated to a newsletter after opening it was only 51 seconds. “Reading” is not even the right word, since participants fully read only 19% of newsletters. The predominant user behavior was scanning. Often, users didn’t even scan the entire newsletter: 35% of the time, participants only skimmed a small part of the newsletter or glanced at the content." http://www.nngroup.com/articles/email-newsletters-inbox-congestion/ http://www.webperformancetoday.com/2012/01/20/interesting-new-findi ngs-about-page-views-time-on-site-and-bounce-rate-across-browsers-and-platforms/ "We've known for 14 years that it's best to be concise when writin g for the Web. Mobile simply reinforces this point and stretches it to the limit. Short is too long for mobile. Ultra-short rules the day."- http://www.nngroup.com/articles/defer-secondary-content-for-mobile/Also: http://www.campaignmonitor.com/blog/post/3766/what-email-designers-can-learn-from-the-responsive-webhttp://www.campaignmonitor.com/blog/post/ 3541/designing-ultra-short-emails-for-mobile-using-progressive-disc losure/
- Like the web, we should look at using type and text to convey the message - Type survives image-blocking, keeps load times to a minimum, degrades well. Looking at a string of recent releases from individuals, startups and agency clients it feels like there’s an emerging aesthetic that is very stripped back, focused on typography and blocks of simple content that can be easily moved... - " The responsive web will be 99.9% typography ", WelcomeBrand.co.uk ( http://www.welcomebrand.co.uk/thoughts/the- responsive-web-will-be-99-9-typography/ )
- Create content with selective attention in mind - Make links and calls-to-action immediately obvious (and use type!) "Users don't look around much. They often stay highly focused on the screen section that they're engaging with or that they assume contains the answer to their problem."( http://www.campaignmonitor.com/blog/post/3808/tackling-selective-attention-and-tunnel-vision-in-email-design )
vTalk - concise message, minimalist aesthetic
Swellcast - strong CTAs as text, beautiful imagery http://www.campaignmonitor.com/gallery/entry/3914/swellcast
You should always ask yourself these questions. Having good content is the most important contributor to the success of an email campaign
Develop a mobile mindset
In other words, assume now that you get only one shot at getting your email read, and it had better render correctly and deliver its message on any screen size. - Loren McDonald http://www.silverpop.com/blogs/email-marketing/mobile-email-strategy.html
We’ve covered the design best practice. However, with responsive techniques, you can adapt content specifically for conditions, like display size and resolution.
Optimizing with responsive techniques allow you to: - remove visual clutter (ie. hide what you don’t need) http://mailtools.dispatchwire.com/t/r-35B56F744355BEC8 - Adjust layouts and elements to fit into small viewports - also...
- Make text more readable - Create bespoke experiences for mobile Pictured: Campaign Monitor newsletter (with responsive techniques applied right)
- Challenge: With mobile networks is that you cannot rely on fast download speeds. - ‘Data-hogs’ like large images will result in a newsletter being trashed. http://www.webperformancetoday.com/2012/01/20/interesting-new-findings-about-page-views-time-on-site-and-bounce-rate-across-browsers-and-platforms/
1. Viewport dimensions that are often on the small side (ie. phones)2. Buttons, links and content that are not as easy to use on touch screens as they are on other displays 3. Easy vs. hard link placement http://www.campaignmonitor.com/blog/post/3917/mobile-touch-ergonomics-links-in-email-newsletters
one handed—49%cradled—36%two handed—15% Green - easy zone Red - hard zone http://www.uxmatters.com/mt/archives/2013/02/how-do-users-really-hold-mobile-devices.php
Windows Phone UI Design and Interaction Guide - http://go.microsoft.com/?linkid=9713252 “ Touc h Target Sizes ” http://www.lukew.com/ff /entry.asp?1085
- Finally, we’re going to move on to media queries. “ The media query is the ringmaster of responsive design. It lets us establish the rules of the game and gives us what we need most: control. ” - http://24ways.org/2012/redesigning-the-media-query/
Provide control over positioning of content, like in earlier REI example.
- However, media queries aren’t the be-all and end-all - They do rely on the designer having criteria in mind, ie. fixed viewport dimensions - Many designers prefer a hybrid approach, or no media queries at all
- Panic software use a hybrid approach, to create newsletters that stretch to the viewport width http://gallery.campaignmonitor.com/ViewEmail/y/96C5CD5C7CABE7BA/
- Use div as a container for all content - Div expands with the width of the viewport (show example)
Variable support amongst email clients http://www.campaignmonitor.com/guides/mobile/ http://stylecampaign.com/blog
Shifting landscape, with Windows picking up, then dropping support
You don't need to be a codernaut to optimize your campaigns for mobile. T here are off-the-shelf services to help you build mobile-ready campaigns.
Designers & agencies are accustomed to using templates
Campaign Monitor’s template builder and free templates (with responsive code built-in) were used to create the following newsletters....