Design thinking is an approach that combines empathy, creativity, and rational problem solving. It involves first empathizing with users to understand their needs and perspectives, then defining the core problem, and ideating multiple potential solutions through prototyping and testing with users to refine the best ideas. The framework emphasizes empathizing with users before defining problems in order to generate more creative solutions.

1. Design Thinking
For Lightning Talks - Sydney Project Managers Meetup
Sept 2013
by
@carolineggordon
Tuesday, 17 September 13

2. As a style of thinking, design thinking is generally
considered the ability to combine empathy for the
context of a problem, creativity in the generation
of insights and solutions, and rationality to analyze
and fit solutions to the context.
Tuesday, 17 September 13

3. First: Creative
Environments
How does your workspace
support creativity?
Tuesday, 17 September 13

4. It doesn’t have to be expensive - eg build
your own moveable white boards
Tuesday, 17 September 13

5. Maintain an
Innovative Mindset
Act like a traveller, eg turnstiles at the
airport you couldn’t roll your bag
through
Work on getting out of your mindset
Tuesday, 17 September 13

6. The Framework
Empathise - really understand the space you are looking at, understand the
thoughts and feelings of the people in it
Define the problem statement - choose a central theme or recurring issue,
then
Ideate solutions - more ideas, go crazy with ideas, then pick a few and
Prototype - not the kind of prototype you might think, this is any way of
testing out your concept with real people (preferably same people you
interviewed), use this feedback to develop your idea to the point you can go
ahead and
Test
Tuesday, 17 September 13

7. As a style of thinking, design thinking is generally
considered the ability to combine empathy for the
context of a problem, creativity in the generation
of insights and solutions, and rationality to
analyze and fit solutions to the context.
Tuesday, 17 September 13

8. What’s different?
Start by interviewing - empathy
THEN define the problem statement
Straight to ideating solutions
Tuesday, 17 September 13

9. Empathy Map and
Problem Statement
What did they say / do / think / feel about the problem?
Tuesday, 17 September 13

10. Prototype and Test
Sketch it
Build physical objects with cheap
materials and no sophisticated tools
Role Playing
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11. Tools
Collaborative workspaces
Prototyping materials
On line collaboration
Templates
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12. Muraly - zoomable
collage / scrapbook
Includes templates for lean startup, design thinking and
others
Tuesday, 17 September 13

13. Stormboard
Collaborative ideas wall
Tuesday, 17 September 13

14. For more resources,
links
http://carolineggordon.com/blog/what-
is-design-thinking
Tuesday, 17 September 13