The document discusses key learnings from a design thinking course, including how to identify and approach problems, not looking for single correct solutions, and getting stakeholder feedback. It outlines the design thinking process of empathizing, defining problems, ideating 50 ideas, prototyping solutions, and testing with stakeholders. Finally, it provides examples of applying design thinking to improving a grandmother's routine and managing public transportation logistics.

1. 1. List of 3 key takeaways/learnings
2. Process map
3. Ideate and prototype ways to apply
design thinking
STEP 01
STEP 02

2. Through this course I believe that I learned a
methode to exercise and try to be more creative in
front of problems and how to identify them.
Below there are 3 key takeaways that I think is
important:
 How to identify and approach a problem
 Don’t look for a specific and “correct”
solution/answer
 Deal with Stakeholders and try to get the best out
of their feedback

3. Empathize
and Define
Prepare for
the empathy
work
Craft a
problem
statement
Go out and
talk to people
Process the
data gathered
via interview
s using an
Empathy
Map
Really liked to
make the
Empathy Map
Interview the
person at the first
time was difficult
because I didn’t know
what to do ask exactl
It is challenging to
bring up problems. Th
inferences could be
mistaken

4. Ideate
Idea
Generation
Idea
Selection
It was really hard to think
about 50 ideas but also really fun
bacause we were allowed to think
about “blue sky” ideas.

5. Create TWO
different
prototypes
Test the
prototypes
with people
Prototype and
Test
This part we interact and showed
to the stake holder what do we think
until the moment and see his/her
reaction. At this moment I was
a bit tired.
It was very nice to see how the
Stakeholder react and what she/he
liked or not.

6. The Design Think could be use in a lot of different situations and target
audience. To ilustrate that I made a list with some cases I notice recently
in my routine.
Target audience:
• Family
• Friends
• Co-workers
• Teachers
• People who
• Persons providing services to you
Situations:
• Lines
(movies/supermarket/transportation)
• Security (places/gadgets/process)

7. a) Start Small
I could use Design Thinking in my home. I was thinking
to use it to try to change my grandma behavior opinions.
Say: “I just want to stay in my bed”.
Feel: Sad and doesn’t have a good perspective of life
Problem: How to make my grandma go outside and
interact with people or just have a good time?
Prototype: Ask for her to make a list of things she likes
and try to figure it out a way to make her routine happier

8. b) build on the first ideas
I use public transportation (subway and train)
and the demand is much bigger than the
supply.
I could spend some time thinking about how
could I organize the logistics flow of people to
control and avoid confusions.