1. Dena Milligan
160 E. Vista Ridge Mall Dr.
Apt # 1537
Lewisville, TX 75067
Cell: (469)450-9677
Message: (405)370-4299
denarenee35@yahoo.com
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Career Focus: Customer service oriented employee, seeking employment to continue working
with the general public. Devoted to resolving customer conflict and maintaining a Customer and
Business team relationship.
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Summary of Skills:
• Customer Service • Conflict Resolution • Call Center Environment • Standard office
equipment • Relocation Assistance • Escrow Specialist • Redemption Time-lines •
Manager • Eviction Time-Lines • REO High Volume Sales • Forbearance Plans • Short
Sales/Deed in Lieu • Excel Proficiency • Hud 1/Settlement Statements • REO Pre-
Marketer
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Professional Experience:
Ocwen Loan Servicing (November 2006- April 2016) (Positions Held)
Home Retention Manager
November 2011- April 2016
Worked closely with the Home-Owners to help resolve conflicts, by helping the Home-
Owner understand escrow accounts, Foreclosure preventative resolutions: like
forbearance plans, reinstatements, modifications, short sales, and deed in lieu options.
Call center environment, monitored port folio through excel spreadsheets to track
resolutions and potential clients to assist.
REO Pre Marketer/High Volume Sales Coordinator
October 2007-November 2011
Worked closely with bidders to monitor highest bid for tape of several homes sold in mass to
the over all highest bidder, processed deeds and helped resolve title issues and notarize
deeds for the new owner, also worked with realtors to obtain a move in ready property for
REO marketing (property maintenance, clearing title issues), ordered Broker Price
Opinion’s and/or appraisals worked with the title companies and foreclosure attorney’s to
obtain clear tile, offer relocation assistance to resolve any tenant issues.
Redemption Manager
November 2006-October 2007
Worked closely with the foreclosing attorney to process and monitor evictions, Redemption
time-lines and relocation assistance. Supervised off-site employees as well as monitored
in house employees to work with resolving evictions with relocation assistance,

2. monitored time lines of the redemption expiration, helped obtain security clearance for
employees (logins, ID Badges and network procedures and training)
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Previous Employment included:
Front Desk Manager, Reservations Manager, Front Desk Clerk, Cashier, Closer and Server.
References:
Ocwen Loan Servicing:
Manager
Robert Pace
(214)336-5223
Ocwen Loan Servicing:
Home Retention Manager
Victoria Romolo
(925)207-4070
EMC/Ocwen Loan Servicing:
Closing Coordinator
Tony Gandara
(214)466-0965
WD Distributing:
Accounts Payable
Tracy Benson
(405)659-4957