Service Delivery Insights A newsletter on service delivery strategies for executives Fourth Quarter 2013 Welcome to Service Delivery Insights, Deloitte's e-newsletter for executives charged with leveraging Shared Services, Outsourcing, and Offshoring to create a scalable and effective Service Delivery model.

1. Service Delivery Insights
A newsletter on service delivery strategies for
executives
Fourth Quarter 2013
Welcome to Service Delivery Insights, Deloitte's e-newsletter for executives charged with leveraging Shared
Services, Outsourcing, and Offshoring to create a scalable and effective Service Delivery model.
Highlights of the month
Global Talent, Global Service Delivery: A practical, specific action guide in the face of large
market trends
Organizations that embrace the change of new, more capable and discerning talent can ask
more of their global service delivery functions, extend their brands and benefit from two-way
innovation flows. Organizations that cling to the old model may end up out of touch with
their target markets, and they may send trained employees into the arms of competitors.
Read more
Outsourcing Amid Complexity
New risks and challenges are surfacing with today’s outsourcing initiatives – including
complex outsourcing options, integration issues and governance requirements. If these
risks aren’t managed effectively, they can adversely impact an organization’s financial
performance, operating model integrity and reputation.
Read more
Ask the Pro: A service delivery transformation perspective on “emerging market talent
strategies”
Matt Szuhaj, director, Deloitte Consulting LLP
If you manage a global service delivery network, you should never be satisfied to hear
yourself say “we can’t do that in Argentina” or “we can’t find that kind of person in
Indonesia.” It’s time to evolve. Because your competition can, and will.
Read more
From Strategy to Execution: An Outsourcing Advisory Services compendium – Issue 2
The articles in our latest compendium are based on recent developments in the world of
outsourcing, insourcing and offshoring and offer insights on trends, approaches and
specific challenges organizations may face as they embark on their respective journeys.
Read more

2. The Benefits of Global Business Services Adoption
Nick Prangnell, director, Deloitte UK, explains the benefits of Global Business Services
adoption at the Deloitte 2013 Shared Services & BPO Conference.
Watch now
Implementing a Corporate Legal Process Outsourcing Solution
Service delivery approaches that worked for corporate legal teams in the past can no longer
sustain the vision and requirements of the future. To address these concerns, corporate
legal departments are increasingly looking to legal process outsourcing.
Read more
Marketplace accolades
- Deloitte Ranked by Kennedy Consulting: Deloitte is the HR transformation consulting market leader. Its robust
and comprehensive service offering combines business, industry, and HR expertise in a global service offering
that emphasizes speed, innovation, and business impact. (Source: Kennedy Consulting Research & Advisory; HR
Transformation Consulting Market; © 2013 Kennedy Information, LLC. Reproduced under license)
In the news
- Financial Times: Some (re-) assembly required
- CIO Journal: Shared services centers up their game
- Pulse Magazine: Truth, judges and the global outsourcing way
Related links
Our Services: Service Delivery Transformation
Library: Service Delivery Insights archive
Subscribe: Service Delivery Insights
Meet Our Leaders: Profiles of Deloitte’s Service Delivery Transformation leadership
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