This presentation was originally given as part of BOMA International's 'High Performance Buildings' Educational Series at the 2016 BOMA International Conference. Able Services has invested in thorough training programs surrounding waste reduction and diversion which can provide top expertise to initiate and guide recycling and composting programs. Able will provide support and help to build infrastructure for facilities to encourage proper recycling and composting efforts that will help guide sustainability programs in office buildings, universities and industrial facilities. Our goal is to monitor disposal on the back end, assuring that streams are clean and destined for the correct disposal facility, all while providing empirical evidence and data that will support education and engagement with customers. Proper recycling and composting programs operate with strong hauler relationships, high consumer engagement, educated custodial staff, and robust marketing. Able Services will provide the tools and expertise necessary for a successful single stream recycling program, composting program and ultimate zero waste goals.

1. Delivering Zero Waste: Challenges, Lessons
Learned, and the Evolving Landscape of
Sustainable Operations

2. More than 40% of
greenhouse gas
emissions come from
the products we
produce and discard.

3. 80% of our freshwater,
50% of our land is used
for food production
40% of that production
is wasted annually

4. $$$$
4.5 TRILLION dollars of
potential market value
in shifting to a zero
waste economy

5. Municipalities are
setting zero waste target
goals setting standards
and guidelines for
businesses and residents
to follow

6. What’s in your
garbage?

7. What is Zero Waste?
Zero Waste is a goal that is ethical, economical,
efficient and visionary, to guide people in changing
their lifestyles and practices to emulate sustainable
natural cycles, where all discarded materials are
designed to become resources for others to use
Zero waste international alliance (ZWIA)

8. Buildings are their own
ecosystems

9. (Recycle + Compost + Reused Items + Reduced Items)
(Total Tonnage)
90%

11. Why Zero Waste?
• Triple bottom line value (people, planet and profit)
• Recognition
• Leadership
• Behavior Change
• Municipal Law

12. Who gets Zero?
• Commercial Real Estate
• College campuses
• Residential
• Events
• Sports
• Government- cities, counties, states, countries

13. Steps to Zero

14. # 1 Find a Champion
• Consulting Companies
• Janitorial Sustainability Managers
• Property Management Sustainability
Managers
• Passionate Tenants
• Municipal/ local waste collection
companies
• Environmental Science college
students

15. # 2 Know Your Stream
Conduct a waste audit to
determine areas
of opportunity for your
program
Benchmark Your Waste

16. # 3 Roadmap to 90
• Develop a plan to get to 90%
• Timelines and benchmarks
• How are you going to market efforts?

17. # 4 Recruit Upper Management
• Get upper management support for decision
making and leadership
• Decide how to collect data on progress

18. # 5 Hold an Information Session
• Stakeholder engagement
• Address barriers
• State goals and program plan
• Make sure everyone is on the same page

19. # 6 Build Infrastructure
• Uniformity
• Clear signs and
colors
• No solo bins
• Convenience for
disposal
• Janitorial training
• Tenant training

20. # 7 Continual Audits
• Monthly or quarterly waste audits
• Always calculate diversion
• Provides room for education opportunities

21. # 8 Look at Generation Points
Nine Points of Generation
• Warehouse
• Construction and Demolition
• Food Service
• Hospitality
• Retail
• Vehicle Maintenance
• Grounds
• Office Space
• Manufacturing

22. # 9 Continual Goal Setting
• Re-visit previous goals and assess success/failures
• Hold stakeholder session to cover needs/expectations of
the program
• Present data and focus on expanding goals to continue
program

23. Getting to Zero RECAP
1. Find a champion
2. Know your stream
3. Roadmap to 90
4. Recruit upper management
5. Hold an information session
6. Build infrastructure
7. Continue audits of waste stream
8. Move into other generation categories
9. Expand goals

24. Tenant Engagement
Social Marketing 101
• Focus:
individual behavior
choices
• Motivations
• Support
• Feedback loop
• Celebration

25. We are humans!

26. Tenant Engagement Planning Steps

27. Social Marketing Campaign Examples

28. Social Marketing Campaign Examples

29. Social Marketing Campaign Examples

30. Bring multiple sources of data into
one software

31. Putting insight into action!

32. Building Portfolio
Bills
Initiatives
Interviews
 Actionable Insights
 Enhanced Analytics
SASB Reporting
Metrics
Engineering
Janitorial & Facility

33. You can’t manage
what you don’t measure

35. Focus on the Goods

36. Analyze, Compare, Plan

37. Waste Diversion Report
Weight(Tons)
PercentDiverted
7/2014 3/20165/2015

38. Analyze, Compare, Budget
CY 2014 CY 2015 CY 2016
*Missing data in 2014, 2015 new data, 2016 partial year

39. Celebrate

40. your achievements!
Understand

41. • 67% Construction Waste
Diverted from landfill
• The Weight of 81 Elephants
Portfolio Waste Reduction & Recycling

43. Resources for You!
Delivering Zero Waste
• Hannah Johnson: Sustainability Manager PNW, Able
Consults on Zero Waste for CBRE and runs a large Zero Waste Facility
Hannah.Johnson@ableserve.com | 206-639-4614
• Candy Castellanos: Statewide Resources Section Manager, WA Dept. of Ecology
Human behavior and zero waste advocate
canc461@ecy.wa.gov | 360-791-2386
• Miki Sankary: Sustainability Consultant, Goby Inc.
Green building specialist, LEED project manager
msankary@gobyinc.com | 312-238-9366