Discover the importance of consistent and experienced carers in providing quality high-care NDIS support.
In this presentation we present the three key themes identifiedin a recent study as being essential to enhancing the quality of care for people experiencing disability.
The presentation also provides an "Optimal Care Matrix" to demonstrate the significance of consistent and experienced carers in delivering optimal care to high intensity or complex care needs clientele.
It will also outline what traits to look for in a high-intensity care provider for your complex needs clients within the NDIS.
You can also download our Free Checklist that was formulated to help support coordinators choose the right carer for their complex needs clients.
Quality care is at the core of our mission, and we believe it is paramount in disability support services. Simply Better Care is committed to delivering excellent quality care to all of our NDIS clients, especially those with high-care or complex care needs.
You can read the original post from which this presentation was drawn at https://www.simplybettercare.com.au/post/quality-high-care-ndis-support
Are you feeling overwhelmed with your disability needs? Let Tricare Services help! Our certified home care disability services provide essential assistance to those needing assistance with daily living and mobility, personal care, and even respite care. With our experienced team of professionals, we will ensure that you get the best care and support possible. We understand how difficult it can be to manage a disability, so let us take the worry away! Make Tricare Services your one-stop-shop for your home care disability needs.
Choosing the Right Disability Support Services in Perth Tips for Families and...Lovina Kapoor
Embarking on the journey to find the right disability support services Perth is a significant step for families and individuals seeking assistance and empowerment. With a multitude of options available, making an informed decision is crucial for ensuring that the support received aligns with specific needs and goals. In this guide, we offer valuable tips to guide families and individuals in Perth through the process of selecting the most suitable disability support services.
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Are you feeling overwhelmed with your disability needs? Let Tricare Services help! Our certified home care disability services provide essential assistance to those needing assistance with daily living and mobility, personal care, and even respite care. With our experienced team of professionals, we will ensure that you get the best care and support possible. We understand how difficult it can be to manage a disability, so let us take the worry away! Make Tricare Services your one-stop-shop for your home care disability needs.
Choosing the Right Disability Support Services in Perth Tips for Families and...Lovina Kapoor
Embarking on the journey to find the right disability support services Perth is a significant step for families and individuals seeking assistance and empowerment. With a multitude of options available, making an informed decision is crucial for ensuring that the support received aligns with specific needs and goals. In this guide, we offer valuable tips to guide families and individuals in Perth through the process of selecting the most suitable disability support services.
Compassionate and effective customer service, encapsulated by the mantra "elevating excellence with empathy," brings numerous benefits. It establishes a profound connection with customers, fostering trust and loyalty. When customers feel genuinely cared for, it enhances their overall experience, leading to positive word-of-mouth and repeat business. Additionally, empathy in customer service allows for better problem resolution, as service providers can understand and address customer concerns more effectively. This approach not only elevates the brand's reputation but also contributes to a positive and supportive work environment, fostering a culture of empathy within the organization. Ultimately, the combination of compassion and effectiveness in customer service creates a win-win scenario, enhancing customer satisfaction, loyalty, and the overall success of the business.
The Heart of Home Care_ Providing Compassionate Assistance.pdfCaremark Liverpool
Home care exists at the crossroads of compassion and assistance, offering tailored support to individuals within the familiar confines of their own homes. This blog delves into the core of Quality Home Care Assistance, examining the compassionate aid dedicated caregivers deliver.
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State of Care is our annual overview of health and adult social care in England.
For the first time, we have been able to draw on the findings of our new ratings system across all of the sectors we regulate.
Our analysis shows that, despite increasingly challenging circumstances, many services have managed to either improve or maintain quality.
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2. Simply Better Care
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Providing quality care to individuals with high-care needs is of utmost
importance in the disability support sector. As a support coordinator,
understanding the specific aspects of high-intensity NDIS support is crucial
for effectively assisting clients with complex needs. In this presentation we:
● delve into the significance of consistent and experienced carers in
delivering optimal care to high-care NDIS participants
● explore the key factors that contribute to ensuring quality care
● provide insights on what to look for when choosing a carer for your
complex needs clients.
Presentation Overview
Simply Better Care
simplybettercare.com.au
3. Simply Better Care
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Quality care is of central importance in disability support
services as the care received by people experiencing
disability often becomes an integral part of their daily
life.
But what constitutes “quality care”?
A study into the perspectives on quality of care for
people who experience disability identified three main
themes that made a difference to the quality of care.
Why is quality high-care
NDIS support vitally
important?
Quality High Care Perspectives
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Technical competence of carers
Demonstrated expertise in complex care, by
those providing care and support.
“Human” approach to the service
Approaching the provision of services with
consistency, trust and familiarity.
Context-appropriate response to needs
Providing personalised care which
addresses individual needs.
Enhancing Quality Care
We aim to deliver quality care that builds on three themes.
Source: Perspectives on quality of care for people who experience disability.
Joanna K fadyl, Kathryn M McPherson, Nicola M Kayes
5. Simply Better Care
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Without continuity and well coordinated care and support, participants of NDIS experience
Fragmented, suboptimal level of care
Communication failures
Ineffective sharing of information
Distrust with the support provider and support coordinator
Enhancing Quality Care
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Understanding the specific aspects that ensure
quality high-care NDIS support, is crucial for
effectively assisting participants with their
complex needs.
Support Coordinators
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The significance of consistent and experienced carers
lies in their ability to:
● establish continuity of care
● leverage their expertise in complex care and
● enhance the overall quality of life for high-care
need clients
Consistent and
experienced carers
provide optimal care.
Providing Optimal Care Approach
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Continuity of Care:
Consistent and experienced
carers ensures that the carer
understands the client's unique
preferences, routines, and
individual requirements, leading
to more personalised and
effective care provision.
Enhanced Quality of Life:
Consistent and experienced
carers provide a sense of
stability, comfort, and familiarity,
which is especially crucial for
individuals with complex
disabilities who may face
difficulties in adapting to
changes in their environment or
care providers.
Expertise in Complex Care:
Skilled and knowledgeable
carers who are experienced in
providing care for individuals
with complex disabilities have a
deeper understanding of the
specific challenges, medical
conditions, and behavioural
aspects associated with
high-care needs.
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The significance of consistent and experienced carers
lies in their ability to:
● effective communication and seamless transitions
● a commitment to building trust and establishing
familiarity
● experienced and well-compensated carers
What to look for in a
high-intensity carer for
complex needs clients.
Assessing High-Intensity Carers
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Communication
✓ co-designed care plan
✓ review services and care
plans
✓ direct point of contact
✓ accommodating of
changes in requirements
Experienced Care
✓ teams lead by qualified
staff
✓ above industry pay rates
✓ maintain lower staff
turnover
✓ pre-trained carers to
stand-in if needed
Trust & Familiarity
✓ provider carers that meet
client preferences
✓ appropriately skilled
✓ demonstrated caring
personality
✓ motivated to go the extra
mile
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Quality care is at the core of our mission, and we
believe it is paramount in disability support services.
Simply Better Care is committed to delivering excellent
quality care to all of our NDIS clients, especially those
with high-care or complex care needs.
Simply Better Care Commitment
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Free Checklist
Choosing the Right Carer for your Complex Needs Clients
We have created a printable checklist that helps NDIS
Support Coordinators review their complex care needs and
clients' existing carers.
Read our complete article about ensuring quality high-care
NDIS support through consistent and experienced carers here.
Or, you can refer someone you know who needs simply better
care and support today.