The document provides information on business customs in Italy, Japan, and Russia. In Italy, the most senior person should be given special treatment, meetings are often in the afternoon, and dress is important to make a good impression. In Japan, business cards should be accepted with two hands, it is rude to write notes during meetings, and arrive early for meetings with senior executives. In Russia, certain hand gestures can be considered rude and older Russians tend to be pessimistic while younger urban Russians have a more western outlook.