What does decentralised decision-making look like? How can we use it to make our organisations more agile and effective? These simple slides explain what it is and what an agile organisation looks like...
Attrition... breaks the backbone of organisationsGoPBN Pvt.Ltd
attrition is one of the main problem that we noticed in many organisation. To be free from attrition is a key skill that you need to learn. this is very important these days to use its analytic and metrics. write mail to askme@jagabandhujena.ga for more details
Culture First 2019: Day 1, How to build a culture first performance and devel...Culture Amp
Explore how to transform your performance management system into one that is truly Culture First. Learn about the core components of “organizational justice”, the most common sources of bias that threaten the effectiveness of your process, and the fundamentals of effective feedback. Practice applying behavioral models with fellow people geeks to enhance the quality of both performance and development feedback. Walk away with a roadmap for creating an inclusive, effective performance & development program.
1
IT Support Systems IT225
IT Systems Support
My name
14 June 2017
Table of Contents
Roles and Responsibilities………………………………………………………………………3
Centralized versus Decentralized…………………………………………………………………3
Staffing structures………………………………………………………………………………...5
Recommendations about the structure……………………………………………………………6
Tools and Technologies………………………………………………………………………….6
Steps in solving issues………………………………………………………………………….…6
The deliverables generated at each step of problem solving……………………………………...7
What Technology is needed for each step of Problem solving…………………….………….….8
IT Systems Support 10
Self-service applications 10
Tools available in Web-based solutions 10
Real-time and Delayed assistance 11
Knowledge base in the help-desk environment 11
Processes and Problem solution………………………………………………………………….
Service level agreements
Metrics
Customer satisfaction
Performance management………………………………………………………………………..
Help desk application security
Help desk business continuity
References……………………………………………………………………………………….13
1. ROLES AND RESPONSIBILITIES
Centralized versus Decentralized
Organizational structure refers to the outline of a company’s framework and guidelines for managing operations conducted in the business. Small businesses often create their organizational structure which is mostly attributed to the owners’ personality, management style, and characteristics. There are two major types of organizational structure namely; the centralized structure and decentralized structure.
Centralized organizational structure relies on one individual who most probably is the owner of the organization to make decisions and give direction to the company. The decision could also come from one place which could be the headquarters. Decentralization on the other end occurs when the top management delegates some of its responsibilities and decision-making authorities to other people. The decentralization structure mainly happens due to the company’s expansive nature or when the owner needs to relieve themselves of many responsibilities upon them.
There are some advantages and disadvantages associated with the centralized organizational structure. The benefits are that; this structure is efficient on matters decision making since there are no consultations needed. Business owners set the firm's mission and vision and also set then objectives to be achieved by managers and employees to achieve goals. A centralized structure helps reduce conflicts among mid-level employees when they are involved in decision making. When centralized leaders are responsible for making all the great decisions, they retain control over the business and its culture. Fewer questions exist on who is accountable for results of decisions made.
Some of the disadvantages of this structure include the following; there is less creativity on the part of the employees because when the central office a particul ...
1
IT Support Systems IT225
IT Systems Support
Name
21 June 2017
Table of Contents
Roles and Responsibilities………………………………………………………………………3
Centralized versus Decentralized…………………………………………………………………3
Staffing structures………………………………………………………………………………...5
Recommendations about the structure……………………………………………………………6
Tools and Technologies………………………………………………………………………….6
Steps in solving issues………………………………………………………………………….…6
The deliverables generated at each step of problem solving……………………………………...7
What Technology is needed for each step of Problem solving…………………….………….….8
IT Systems Support 10
Self-service applications 10
Tools available in Web-based solutions 10
Real-time and Delayed assistance 11
Knowledge base in the help-desk environment 11
Processes and Problem solution…………………………………………………….………….12
Service level agreements 12
Metrics 12
Customer satisfaction 14
Performance management………………………………………………………………………..
Help desk application security
Help desk business continuity
References……………………………………………………………………………………….15
1. ROLES AND RESPONSIBILITIES
Centralized versus Decentralized
Organizational structure refers to the outline of a company’s framework and guidelines for managing operations conducted in the business. Small businesses often create their organizational structure which is mostly attributed to the owners’ personality, management style, and characteristics. There are two major types of organizational structure namely; the centralized structure and decentralized structure.
Centralized organizational structure relies on one individual who most probably is the owner of the organization to make decisions and give direction to the company. The decision could also come from one place which could be the headquarters. Decentralization on the other end occurs when the top management delegates some of its responsibilities and decision-making authorities to other people. The decentralization structure mainly happens due to the company’s expansive nature or when the owner needs to relieve themselves of many responsibilities upon them.
There are some advantages and disadvantages associated with the centralized organizational structure. The benefits are that; this structure is efficient on matters decision making since there are no consultations needed. Business owners set the firm's mission and vision and also set then objectives to be achieved by managers and employees to achieve goals. A centralized structure helps reduce conflicts among mid-level employees when they are involved in decision making. When centralized leaders are responsible for making all the great decisions, they retain control over the business and its culture. Fewer questions exist on who is accountable for results of decisions made.
Some of the disadvantages of this structure include the following; there is less creativity on the part of the employees because when the central office a particular decision to be implemented, it is hard ...
Steer towards success: What very successful portfolio company boards doLeslie S. Pratch
In our previous edition, we began to look at how you can design and fill the boards of your companies so they will be more effective. This edition shifts attention to board processes. Board processes exist to help the company reach its goals. First, we’ll examine how boards organize their activities. Then we’ll look at how board members actually behave in and between board meetings to support the company’s achieving its goals, and how to build the trust that facilitates good interactions between the board and management. The purpose of board processes is to encourage good board behavior to happen, but sometimes bad behavior still happens, and drastic action may be required.
This presentation is for new managers or existing managers who want to have a refresher. The perspective is from how management needs to change to deal with today\'s economy.
9IT Support Systems IT225This week’s topic goe.docxransayo
9
IT Support Systems IT225
This week’s topic goes here
name
08 June 2017
Table of Contents
Roles and Responsibilities 3
Centralized versus Decentralized…………………………………………………………………3
Staffing structures………………………………………………………………………………...5
Recommendations about the structure……………………………………………………………6
Tools and Technologies………………………………………………………………………….6
Steps in solving issues……………………………………………………………………………6
The deliverables generated at each step of problem solving…………………………………….7
What Technology is needed for each step of Problem solving………………………………….8
IT Systems Support
Self-service applications
Tools available in Web-based solutions
Real-time and Delayed assistance
Knowledge base in the help-desk environment
Processes and Problem solution………………………………………………………………….
Service level agreements
Metrics
Customer satisfaction
Performance management………………………………………………………………………..
Help desk application security
Help desk business continuity
References……………………………………………………………………………………….10
1. ROLES AND RESPONSIBILITIES
Centralized versus Decentralized
Organizational structure refers to the outline of a company’s framework and guidelines for managing operations conducted in the business. Small businesses often create their organizational structure which is mostly attributed to the owners’ personality, management style, and characteristics. There are two major types of organizational structure namely; the centralized structure and decentralized structure.
Centralized organizational structure relies on one individual who most probably is the owner of the organization to make decisions and give direction to the company. The decision could also come from one place which could be the headquarters. Decentralization on the other end occurs when the top management delegates some of its responsibilities and decision making authorities to other people. The decentralization structure mainly happens due to the company’s expansive nature or when the owner needs to relieve themselves of many responsibilities upon them.
There are some advantages and disadvantages associated with the centralized organizational structure. The benefits are that; this structure is efficient on matters decision making since there are no consultations needed. Business owners set the firm's mission and vision and also set then objectives to be achieved by managers and employees to achieve goals. A centralized structure helps reduce conflicts among mid-level employees when they are involved in decision making. When centralized leaders are responsible for making all the great decisions, they retain control over the business and its culture. Fewer questions exist on who is accountable for results of decisions made.
Some of the disadvantages of this structure include the following; there is less creativity on the part of the employees because when the central office a particular decision to be implemented, it is hard .
Common Good Vermont hosts a 75 minute panel with Jim LeFevre of LeFevre Associates to discuss the main functions of the modern board and strategies for successful governance. Jim will present a full day workshop on the subject with Marlboro Graduate School on 3/18/11
Centralized or Decentralized- View the resources here before answering.docxtienlivick
Centralized or Decentralized? View the resources here before answering the questions below.
Characterize businesses that you have previously worked for or currently work for as centralized or decentralized, more vertical (taller) or flatter. How did you make this determination? What impact would this have on the three types of company responsibility centers?
If you were to structure your own company would it be centralized or decentralized, taller or flatter and why? What are the benefits or drawbacks to the type of business you would own and explain whether you would use flexible or static budgeting and why?
Solution
A business is centralized if the decision making is focused on the top management. The top management decides on various issues, formulates policies and then distributes this information to the levels below it in the hierarchy.
In a decentralized business, the managers working in the lower order of hierarchy make decisions for their business units. Their decisions are then given to the hierarchies above them.
In a vertical structure the CEO sits at the top, followed by different levels of management. In a flatter structure, there are fewer levels of management.
I previously worked in a consultancy firm, having different departments like financial consultancy, IT consultancy, and forensic. The firm had a decentralized structure as each department were taking their own decisions, suiting to their needs and requirements.
The firm was more vertical as there was a CEO on top and there were different levels of management i.e team leads, group managers, AVP, VP and CEO.
Having a decentralized structure in the consultancy firm made each employee and manager at each level equally responsible for the responsibility centers like revenue centers, cost centers and profit centers.
If i were to structure my own company, i will make it a decentralized company with a flatter structure. This type of a structure empowers employees to contribute to the decision making process. Sales employees will be in a better position to make decisions regarding the sales department as they are more familiar to the requirements of the sales department. So this works best for the interest of the company.
I will use flexible budget, as it is more connected to the reality. Flexible budget changes with the actual activity, whereas static budget never changes. As flexible budget changes with actual activity, a real time analysis of the company\'s profit and loss can be done.
.
Attrition... breaks the backbone of organisationsGoPBN Pvt.Ltd
attrition is one of the main problem that we noticed in many organisation. To be free from attrition is a key skill that you need to learn. this is very important these days to use its analytic and metrics. write mail to askme@jagabandhujena.ga for more details
Culture First 2019: Day 1, How to build a culture first performance and devel...Culture Amp
Explore how to transform your performance management system into one that is truly Culture First. Learn about the core components of “organizational justice”, the most common sources of bias that threaten the effectiveness of your process, and the fundamentals of effective feedback. Practice applying behavioral models with fellow people geeks to enhance the quality of both performance and development feedback. Walk away with a roadmap for creating an inclusive, effective performance & development program.
1
IT Support Systems IT225
IT Systems Support
My name
14 June 2017
Table of Contents
Roles and Responsibilities………………………………………………………………………3
Centralized versus Decentralized…………………………………………………………………3
Staffing structures………………………………………………………………………………...5
Recommendations about the structure……………………………………………………………6
Tools and Technologies………………………………………………………………………….6
Steps in solving issues………………………………………………………………………….…6
The deliverables generated at each step of problem solving……………………………………...7
What Technology is needed for each step of Problem solving…………………….………….….8
IT Systems Support 10
Self-service applications 10
Tools available in Web-based solutions 10
Real-time and Delayed assistance 11
Knowledge base in the help-desk environment 11
Processes and Problem solution………………………………………………………………….
Service level agreements
Metrics
Customer satisfaction
Performance management………………………………………………………………………..
Help desk application security
Help desk business continuity
References……………………………………………………………………………………….13
1. ROLES AND RESPONSIBILITIES
Centralized versus Decentralized
Organizational structure refers to the outline of a company’s framework and guidelines for managing operations conducted in the business. Small businesses often create their organizational structure which is mostly attributed to the owners’ personality, management style, and characteristics. There are two major types of organizational structure namely; the centralized structure and decentralized structure.
Centralized organizational structure relies on one individual who most probably is the owner of the organization to make decisions and give direction to the company. The decision could also come from one place which could be the headquarters. Decentralization on the other end occurs when the top management delegates some of its responsibilities and decision-making authorities to other people. The decentralization structure mainly happens due to the company’s expansive nature or when the owner needs to relieve themselves of many responsibilities upon them.
There are some advantages and disadvantages associated with the centralized organizational structure. The benefits are that; this structure is efficient on matters decision making since there are no consultations needed. Business owners set the firm's mission and vision and also set then objectives to be achieved by managers and employees to achieve goals. A centralized structure helps reduce conflicts among mid-level employees when they are involved in decision making. When centralized leaders are responsible for making all the great decisions, they retain control over the business and its culture. Fewer questions exist on who is accountable for results of decisions made.
Some of the disadvantages of this structure include the following; there is less creativity on the part of the employees because when the central office a particul ...
1
IT Support Systems IT225
IT Systems Support
Name
21 June 2017
Table of Contents
Roles and Responsibilities………………………………………………………………………3
Centralized versus Decentralized…………………………………………………………………3
Staffing structures………………………………………………………………………………...5
Recommendations about the structure……………………………………………………………6
Tools and Technologies………………………………………………………………………….6
Steps in solving issues………………………………………………………………………….…6
The deliverables generated at each step of problem solving……………………………………...7
What Technology is needed for each step of Problem solving…………………….………….….8
IT Systems Support 10
Self-service applications 10
Tools available in Web-based solutions 10
Real-time and Delayed assistance 11
Knowledge base in the help-desk environment 11
Processes and Problem solution…………………………………………………….………….12
Service level agreements 12
Metrics 12
Customer satisfaction 14
Performance management………………………………………………………………………..
Help desk application security
Help desk business continuity
References……………………………………………………………………………………….15
1. ROLES AND RESPONSIBILITIES
Centralized versus Decentralized
Organizational structure refers to the outline of a company’s framework and guidelines for managing operations conducted in the business. Small businesses often create their organizational structure which is mostly attributed to the owners’ personality, management style, and characteristics. There are two major types of organizational structure namely; the centralized structure and decentralized structure.
Centralized organizational structure relies on one individual who most probably is the owner of the organization to make decisions and give direction to the company. The decision could also come from one place which could be the headquarters. Decentralization on the other end occurs when the top management delegates some of its responsibilities and decision-making authorities to other people. The decentralization structure mainly happens due to the company’s expansive nature or when the owner needs to relieve themselves of many responsibilities upon them.
There are some advantages and disadvantages associated with the centralized organizational structure. The benefits are that; this structure is efficient on matters decision making since there are no consultations needed. Business owners set the firm's mission and vision and also set then objectives to be achieved by managers and employees to achieve goals. A centralized structure helps reduce conflicts among mid-level employees when they are involved in decision making. When centralized leaders are responsible for making all the great decisions, they retain control over the business and its culture. Fewer questions exist on who is accountable for results of decisions made.
Some of the disadvantages of this structure include the following; there is less creativity on the part of the employees because when the central office a particular decision to be implemented, it is hard ...
Steer towards success: What very successful portfolio company boards doLeslie S. Pratch
In our previous edition, we began to look at how you can design and fill the boards of your companies so they will be more effective. This edition shifts attention to board processes. Board processes exist to help the company reach its goals. First, we’ll examine how boards organize their activities. Then we’ll look at how board members actually behave in and between board meetings to support the company’s achieving its goals, and how to build the trust that facilitates good interactions between the board and management. The purpose of board processes is to encourage good board behavior to happen, but sometimes bad behavior still happens, and drastic action may be required.
This presentation is for new managers or existing managers who want to have a refresher. The perspective is from how management needs to change to deal with today\'s economy.
9IT Support Systems IT225This week’s topic goe.docxransayo
9
IT Support Systems IT225
This week’s topic goes here
name
08 June 2017
Table of Contents
Roles and Responsibilities 3
Centralized versus Decentralized…………………………………………………………………3
Staffing structures………………………………………………………………………………...5
Recommendations about the structure……………………………………………………………6
Tools and Technologies………………………………………………………………………….6
Steps in solving issues……………………………………………………………………………6
The deliverables generated at each step of problem solving…………………………………….7
What Technology is needed for each step of Problem solving………………………………….8
IT Systems Support
Self-service applications
Tools available in Web-based solutions
Real-time and Delayed assistance
Knowledge base in the help-desk environment
Processes and Problem solution………………………………………………………………….
Service level agreements
Metrics
Customer satisfaction
Performance management………………………………………………………………………..
Help desk application security
Help desk business continuity
References……………………………………………………………………………………….10
1. ROLES AND RESPONSIBILITIES
Centralized versus Decentralized
Organizational structure refers to the outline of a company’s framework and guidelines for managing operations conducted in the business. Small businesses often create their organizational structure which is mostly attributed to the owners’ personality, management style, and characteristics. There are two major types of organizational structure namely; the centralized structure and decentralized structure.
Centralized organizational structure relies on one individual who most probably is the owner of the organization to make decisions and give direction to the company. The decision could also come from one place which could be the headquarters. Decentralization on the other end occurs when the top management delegates some of its responsibilities and decision making authorities to other people. The decentralization structure mainly happens due to the company’s expansive nature or when the owner needs to relieve themselves of many responsibilities upon them.
There are some advantages and disadvantages associated with the centralized organizational structure. The benefits are that; this structure is efficient on matters decision making since there are no consultations needed. Business owners set the firm's mission and vision and also set then objectives to be achieved by managers and employees to achieve goals. A centralized structure helps reduce conflicts among mid-level employees when they are involved in decision making. When centralized leaders are responsible for making all the great decisions, they retain control over the business and its culture. Fewer questions exist on who is accountable for results of decisions made.
Some of the disadvantages of this structure include the following; there is less creativity on the part of the employees because when the central office a particular decision to be implemented, it is hard .
Common Good Vermont hosts a 75 minute panel with Jim LeFevre of LeFevre Associates to discuss the main functions of the modern board and strategies for successful governance. Jim will present a full day workshop on the subject with Marlboro Graduate School on 3/18/11
Centralized or Decentralized- View the resources here before answering.docxtienlivick
Centralized or Decentralized? View the resources here before answering the questions below.
Characterize businesses that you have previously worked for or currently work for as centralized or decentralized, more vertical (taller) or flatter. How did you make this determination? What impact would this have on the three types of company responsibility centers?
If you were to structure your own company would it be centralized or decentralized, taller or flatter and why? What are the benefits or drawbacks to the type of business you would own and explain whether you would use flexible or static budgeting and why?
Solution
A business is centralized if the decision making is focused on the top management. The top management decides on various issues, formulates policies and then distributes this information to the levels below it in the hierarchy.
In a decentralized business, the managers working in the lower order of hierarchy make decisions for their business units. Their decisions are then given to the hierarchies above them.
In a vertical structure the CEO sits at the top, followed by different levels of management. In a flatter structure, there are fewer levels of management.
I previously worked in a consultancy firm, having different departments like financial consultancy, IT consultancy, and forensic. The firm had a decentralized structure as each department were taking their own decisions, suiting to their needs and requirements.
The firm was more vertical as there was a CEO on top and there were different levels of management i.e team leads, group managers, AVP, VP and CEO.
Having a decentralized structure in the consultancy firm made each employee and manager at each level equally responsible for the responsibility centers like revenue centers, cost centers and profit centers.
If i were to structure my own company, i will make it a decentralized company with a flatter structure. This type of a structure empowers employees to contribute to the decision making process. Sales employees will be in a better position to make decisions regarding the sales department as they are more familiar to the requirements of the sales department. So this works best for the interest of the company.
I will use flexible budget, as it is more connected to the reality. Flexible budget changes with the actual activity, whereas static budget never changes. As flexible budget changes with actual activity, a real time analysis of the company\'s profit and loss can be done.
.
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Strategic decision making within MNCs constrained or determined by the implementation of laws and codes of practice and by pressure from political actors. Managers in MNCs have to make choices that are shaped by gvmt. intervention and the local economy.
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The case study discusses the potential of drone delivery and the challenges that need to be addressed before it becomes widespread.
Key takeaways:
Drone delivery is in its early stages: Amazon's trial in the UK demonstrates the potential for faster deliveries, but it's still limited by regulations and technology.
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A presentation on mastering key management concepts across projects, products, programs, and portfolios. Whether you're an aspiring manager or looking to enhance your skills, this session will provide you with the knowledge and tools to succeed in various management roles. Learn about the distinct lifecycles, methodologies, and essential skillsets needed to thrive in today's dynamic business environment.
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Jim Smith
678-993-7195
jimsmith30024@gmail.com