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1. MINISTRY OF EDUCATION AND TRAINING
GIA DINH UNIVERSITY
FACULTY OF FOREIGN LANGUAGES
INTERNSHIP REPORT
TOPIC:
Some recommendations improve efficiency service business for
Duong Mon Dong Duong Company
Instructor: __________
Student Performing: NGUYEN BAO TRUNG
Student’s Code: 11 _Class: 08
Ho Chi Minh City, March 2018

2. ACKNOWLEDGEMENT
This internship report would not have been possible without the
guidance and the help of several individuals and organization who in one
way or another have assisted me in preparation and completion of this
study. I would like to express my deepest gratitude to Gia Dinh
University for including internship program as an opportunity for me to
gain practical working experience. My sincere gratitude to all teachers at
language foreign faculty for your devotion which helps me study in a
friendly and comfortable environment through 4 last years. I am thankful
to Mrs. ____________- my respectful instructor who credits my ability
in the course and she is also a person who spends a lot of time on
reviewing and editing my mistakes from smallest to bigger things. The
Warmest thanks are to Duong Mon Dong Duong Company for giving
me a chance to do my internship in Duong Mon Dong Duong Company.
I would also like to extend special thanks to Ms. ___________-
reservation supervisor for devoting time from her busy schedule and
explaining how work is being done in in Duong Mon Dong Duong
Company and assigning me with various tasks during these 6 weeks of
internship period. Lastly, I would like to thank the entire staff for their
full co-operation, guidance and support during my internship.
Sincerely,
Student
NGUYEN BAO TRUNG

3. INSTRUCTOR’S ASSESSMENT
1. Student’s attitudes during the internship:
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2..............................................................................................................E
xpert knowledge:
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3. Realistically aware:
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4..............................................................................................................O
ther assessments:
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5..............................................................................................................O
verall assessments for internship result:
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Date:……………...

4. Instructor
TABLE OF CONTENTS
THE BEGINNING ..............................................................................................................1
A. CONTENT:.....................................................................................................................3
CHAPTER 1: THEORETICALL BASIC........................................................................3
I. The overview of travel, tourists and tourism company...........................................3
1. The concept, the establishment and the role of travel ........................................3
1.1. The concept of travel .......................................................................................3
1.2 the role of tourism.............................................................................................4
II - Nature tourism:....................................................Error! Bookmark not defined.
1 - the needs of tourists:........................................Error! Bookmark not defined.
2 - developing tourism policy: .............................Error! Bookmark not defined.
3 -Products tourism: ..............................................Error! Bookmark not defined.
4 travel market: ......................................................Error! Bookmark not defined.
III - Characteristics of tourism:................................Error! Bookmark not defined.
IV. The factors affecting the quality of travel productsError! Bookmark not
defined.
1. Group elements inside ......................................Error! Bookmark not defined.
2. Group external factors ......................................Error! Bookmark not defined.
CHAPTER 2: THE OVERVIEW OF TRAILS OF INDOCHINA COMPANY
..........................................................................................Error! Bookmark not defined.
Iverview Of Indochina Company ............................Error! Bookmark not defined.
II.The organization structure of Indochina CompanyError! Bookmark not
defined.
1. Organization chart .............................................Error! Bookmark not defined.
2. The basic functions and tasks of the AdministrationError! Bookmark not
defined.

5. 3. The strategic business plan of the company: .Error! Bookmark not defined.
4. The strategic business plan of the company: .Error! Bookmark not defined.
III. Advantages and disadvantages of business .....Error! Bookmark not defined.
CHAPTER 3: CURRENT SITUATION OF INDOCHINA TOURIST SERVICES
COMPANY....................................................................Error! Bookmark not defined.
I. Strong points...........................................................Error! Bookmark not defined.
1. Quality ................................................................Error! Bookmark not defined.
2. Services...............................................................Error! Bookmark not defined.
3. Price ....................................................................Error! Bookmark not defined.
II. Weak points..........................................................Error! Bookmark not defined.
CHAPTER 4: SOLUTIONS ........................................Error! Bookmark not defined.
I. Short-term solutions ..............................................Error! Bookmark not defined.
1. Quality ................................................................Error! Bookmark not defined.
2. Services...............................................................Error! Bookmark not defined.
II. Long-term solutions .............................................Error! Bookmark not defined.
1. Quality ................................................................Error! Bookmark not defined.
2. Services...............................................................Error! Bookmark not defined.
3. Price ....................................................................Error! Bookmark not defined.
CHAPTER 5: CONCLUSIONS..................................Error! Bookmark not defined.
REFERENCES ..............................................................Error! Bookmark not defined.

6. LIST OF FIGURES
Figure 1: Organization chart ........................................Error! Bookmark not defined.

7. 1
THE BEGINNING
Reason for choosing the report
Along with the development of the world economy, the economy of Vietnam
also has significant developments in recent years. Developing economies plus the
successful application of scientific and technical progress in the world, has helped
increase labor productivity, income, living standards of the people increasingly
improved, the increasing of the level of literacy. The life of people is more stable,
they will demand towards higher levels, and the need of travel is an inevitable thing.
In Vietnam, during the renovation period, tourism has been confirmed as "An
important economic sector in strategy of economic and social development of the
country" (Resolution 45 / CP dated 06/22/2009).
Therefore, according to the rise of regional tourism and world tourism,
Vietnam has moved to a new stage, the stage of growth and integration. 2012 also
marked a shift in strong and successful development of the tourism industry. The
growth of tourism is considered as one of the 10 most prominent events of the
country. Tourism in our country continues to grow at a high level: if in 2010, we
welcomed 2.1 million international visitors, in 2015 reached 3.4 million, in 2016
reached 5 million and 2013 past 7.5 million. At the same time, the number of
domestic tourists is increasing: in 2000 was 11.2 million, 16.1 million in 2005, 2016
and 2016 28 million to 35 million. In particular, revenues from tourism in recent
years with the rapid growth in 2016 reached 200 trillion, while in 2016 only reached
96 trillion, 30 trillion in 2015 and 2010 only 17 4 trillion. The growth rate of
revenues from tourists is growing faster than the growth rate of tourists, tourism's
contribution to the country's GDP is growing in the context of the economic
situation in the country even more difficult constraints. Tourism industry is also
contributing to employment, social security settlement. By 2016, an estimated 1.7
million people have been working in the tourism sector, of which 550 thousand
direct employees and 1.2 million indirect jobs.
Contributing to the success of the tourism industry of Vietnam, with

8. 2
contributions from companies in the country in general and the travel companies in
Ho Chi Minh City in particular. Over time internship at Duong Mon Dong Duong
Company Company, I have decided to choose the topic “SOME
RECOMMENDATIONS IMPROVE EFFICIENCY SERVICE BUSINESS FOR
DUONG MON DONG DUONG COMPANY” for my internship report. The reason
I choose this subject is to learn the business operations, the status of the company to
attract customers in the past and offer solutions to attract customers in the future.
Limitation of the topic
This report analyses the operation of the tourist company to understand its
strengths and weaknesses. In addition, I also study the business environment, the
procedures of operating tours and also give some solutions to improve the numbers
of customers of the company. My research only studies about problems related to
elements affecting to attract customers at Duong Mon Dong Duong Company
Researching methods
To implement this topic, I have applied four researching methods. Firstly, I
used the method of researching reality in field research relating to the business
activities and the status of the company to of attracting customers.
Secondly, it was the methods of theoretical studies which researched, learnt
about materials, media and information selectively from selectively sources on the
internet related to the tourism sector. In addition, I also used the method of
summation experience from the study of the business situation and the measures to
attract customers the company has applied. Finally is the method of asking expert’s
opinions, comments from the instructor in order to complete the form and content of
the topic.

9. 3
A. CONTENT:
CHAPTER 1: THEORETICALL BASIC
I. The overview of travel, tourists and tourism company
1. The concept, the establishment and the role of travel
1.1. The concept of travel
What is tourism?
As defined by the World Tourism Organization (World Tourist Organization)
then: travel is going to a place far from the place of permanent residence, to
recreation, relaxation ... in his spare time.
Travel includes all activities of those traveling, staying, in the the purpose of
sightseeing, exploring and understanding, experience or in the the purpose of rest,
recreation, relax; as well as practising purposes and other purposes, in constant time
but not more than a year, outside the settlement of Habitat; but the exclusion of the
crew that has the main purpose is to make money. Tourism is also a form of
relaxation dynamics in different habitats where settled.
https://vi, wikipedia.org/wiki/Travel
Overview of service quality concept of product quality have appeared long
ago, today is widely used and very popular in life as well as in the daily
newspapers. Quality of service is a very broad category and complex, reflecting
aggregate many different factors.
Due to the complexity which should now have a lot of different concepts
about product quality. Each concept has its scientific basis to address these
objectives, certain tasks in practice. standing on the different angles and according
to objectives and tasks of production - business that businesses can make the
concept of quality comes from producers and consumers, from the product or from
demands of the market.

10. 4
General quality is conformance with demand comes to the quality of a product
or a service with which news is said to a certain relevance to the requirements set
out for it, that these requirements are not only judged on the objective standard
norms by the number which must evaluate it through the actual process used. So,
from the standpoint of Economics, the quality and use value of commodities to
satisfy the service needs of the clients.
The quality is just not consistent with the technical characteristics, with the
low price, but the quality is also what makes the customer satisfied, like creating
more demand for wanting and waiting.
The quality is not only customer satisfaction while consuming it. The quality
also is the provision of information to customers quickly, easily providing timely,
clear manuals, invoices not errors, affable service attitude, enthusiastic, simple
procedure.
1.2 the role of tourism
The important role of tourism is helping to improve the quality of life of the
people, help people quickly recovered health and healing. Travel help raise the level
of understanding, each person's ability to learn.

11. 5
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