Day 2 0930_harriet_hounsell
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The document discusses employee engagement and the John Lewis Partnership model. It emphasizes that the partnership's ultimate purpose is the happiness of its members through worthwhile and satisfying employment. As an employee-owned business, members share the responsibilities and rewards of ownership, including profit, knowledge and power. The partnership aims to stay relevant to employees by having strong values while also evolving, and it seeks to maintain a clear position as an employer of choice in employees' minds.
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This document summarizes Dr. Martin Reddington's presentation on the contribution of social media technologies in forging new employment deals. It discusses how social media can enable innovation, stimulate performance, and facilitate knowledge sharing and boundaryless work. Charts show growing use of social media by employers for employee communication, strategy implementation, and reputation management. The presentation also examines how psychological contracts, perceived organizational support, job engagement, and organizational engagement relate to the representation of employment deals.
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Comment créer sa startup de [0] à [1] par Oussama Ammar
- Va plus loin dans ton projet de startup avec Koudetat.co : http://bit.ly/1CyU3cQ
- Ne rate aucun événement de TheFamily, inscris-toi sur http://www.thefamily.co/education
- Youtube : http://buff.ly/1gjPz4s
Dans cette vidéo, TheFamily veut t'aider à aller de 0 à 1, donc de rien à quelque chose. C'est bien le grand défi de la création de startup ! On te donne quelques clés pour t'aider à te lancer.
Points-clés:
- Pour qu'une startup devienne leader sur son marché, elle doit être scalable, répétable, et profitable.
- Business Canvas = outils pour voir comment créer de la valeur sur différents leviers
- Il est plus simple de partir d'un problème que d'une solution. Le rôle de l'entrepreneur n'est pas de convaincre mais de trouver ce qui marche.
- Une bonne idée qui paraît être mauvaise l'est souvent pour une raison de perspective. C'est pourquoi il faut bien définir qui sont tes utilisateurs et t'adresser uniquement à eux pour tester ton idée.
- Success is obvious. Si tu n'es pas sûr que ton idée marche, c'est que tu n'y es pas encore.
- Il est maintenant très facile de tester rapidement une idée avec Google ads (l'intention) et Facebook ads (démographie)
- Tout ce qu'on mesure s'améliore. L'optimisation passe par la répétition.
- Une startup se doit d'être irréprochable en customer experience. Il faut bâtir une relation intime avec ses utilisateurs.
- Toujours partir des coûts pour construire ton plan financier. Dans un monde exponentiel (0 to 1), il est plus facile de connaître les coûts que d'anticiper les revenus futurs.
- Va plus loin dans ton projet de startup avec Koudetat.co : http://bit.ly/1CyU3cQ
- Ne rate aucun événement de TheFamily, inscris-toi sur http://www.thefamily.co/education
- Youtube : http://buff.ly/1gjPz4s
DTP Portfolio
This document provides information about Sally Parker-Boyd, an established London-based provider of business graphics services since 2000. It specializes in presentation production, template creation, and training. The company prides itself on its flexible approach and ability to tailor its process to client needs to ensure high quality results even under tight deadlines and confidential conditions. The team is described as young, dynamic, experienced and client-focused, and passionate about maximizing the impact of client presentations. An end-to-end solution is provided for presentation needs.
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Mission statement.ppt strategic management
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Mmcs
Midas Management & Consulting Services aims to provide innovative consulting solutions across all sectors. Its vision includes total client satisfaction, excellence, employee growth, integrity, and a balanced quality of life. The company is committed to superior performance through profitable growth as an independent firm responsible to clients, employees, and shareholders. Its goals include benefiting clients through collaboration, sustainable growth, returns on investment, and employee development guided by shared values.
Building an employee value proposition
Lesley Harvey presented on building an effective employee value proposition (EVP). An EVP describes the mix of benefits, characteristics, and ways of working that an organization offers employees. It is important for differentiation, appealing branding, and ensuring reality matches promises. Benefits of a strong EVP include attracting and retaining talent, standing out beyond compensation, engaging current employees, and creating a strong employer brand. An effective EVP clearly articulates offers, differentiates from competitors, targets desired talent, and is integrated across the organization. The presentation outlined key elements an EVP should contain and the process for creating one, from collecting and analyzing data to revising and launching the proposition.
Building an employee value proposition
Lesley Harvey presented on building an effective employee value proposition (EVP). An EVP describes the mix of benefits and characteristics that make an organization appealing for employees. It is important because it differentiates an employer and ensures the reality matches the branding. Benefits of a strong EVP include attracting and retaining talent, standing out beyond compensation, and engaging current employees. An effective EVP clearly articulates the offer, differentiates the organization, and is integrated across processes and touchpoints. The presentation provided steps for creating an EVP including collecting data, analyzing it, developing and testing a proposition, and revising and launching it.
EFG 2013 - Presentations as a showreel
The below presentation showreel includes presentations by:
Graeme Martin - Organizational Trust: What is it and does it matter anyway?
Ryan Cheyne - VIPs are both your employees and customers
Robert Ordever - Engaging those on the edge
Sarah Barrett - ‘Walk the talk’
Karine Del Moro - The Power of Linkage: Drawing Connections between Employee and Customer Engagement to Drive Business Performance
Yves Duhaldeborde - Advances in linkage analyses: Bridging data sources to drive business performance
Alison Innes-Farquhar - ‘Role of Learning and Development in delivering business Change’
Caroline Hopkins - Inspirational and Caring Leadership
David Macleod - Engage for Success
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This document discusses employee engagement and its importance. It identifies four key enablers of engagement: 1) strong leadership that provides a clear strategic narrative, 2) engaging managers who treat employees as individuals, 3) employee voice throughout the organization, and 4) organizational integrity where values are reflected in daily behaviors. Engagement requires trust between employees and an organization, which integrity helps enable. The document also lists sponsors of an organization called Engage for Success.
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This document discusses the importance of customer-centricity and employee engagement for organizations. It argues that customer loyalty is at growing risk due to rising expectations, lack of personalization, and focus on transactions rather than overall experience. To address this, companies need to better understand customer needs, make employees and customers their top priority, and focus on the emotional aspects of customer experience and value delivery through their people. The document provides examples of customer-centric companies and outlines approaches to measuring employee attitudes, engagement, and ambassadorship to improve customer loyalty.
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Creating, refreshing or overhauling your Employee Value Proposition (EVP) is no simple undertaking. It must become a living asset that informs your people agenda, policies and processes. Here is the 10-step framework for planning and implementing your own authentic EVP.
Employee Ambassadorship Ii, July, 2009
This presentation details the linkage and behavioral impact of employee commitment to the enteprise, to the company\'s product and service value proposition, and to customers. It also points out key differences between employee ambassadorship (advocacy) and employee engagement, which has less customer focus.
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The document discusses the importance of having a clear business vision and mission. It provides examples of vision and mission statements from different companies. An effective vision statement declares what the business aspires to be, while the mission statement defines the organization's purpose and distinguishes it from others. Key components of a strong mission statement include identifying customers, products/services, markets, and addressing concerns like survival, growth, profitability, social responsibility and employees. Having a well-defined vision and mission can help motivate employees and guide strategic decisions.
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This document provides an overview of human resource policies and procedures for ABC Company, including information about career development, roles and responsibilities, compensation and benefits. It outlines the company's vision to build an organization with highly committed and competent employees. HR practices aim to add value to the company through productive performance and a lean, adaptable structure. The guide discusses career stages and how employees can advance within competency levels from executive to seasoned professional. It also defines key results and accountability for different roles.
Comment créer sa startup de [0] à [1] par Oussama Ammar
- Va plus loin dans ton projet de startup avec Koudetat.co : http://bit.ly/1CyU3cQ
- Ne rate aucun événement de TheFamily, inscris-toi sur http://www.thefamily.co/education
- Youtube : http://buff.ly/1gjPz4s
Dans cette vidéo, TheFamily veut t'aider à aller de 0 à 1, donc de rien à quelque chose. C'est bien le grand défi de la création de startup ! On te donne quelques clés pour t'aider à te lancer.
Points-clés:
- Pour qu'une startup devienne leader sur son marché, elle doit être scalable, répétable, et profitable.
- Business Canvas = outils pour voir comment créer de la valeur sur différents leviers
- Il est plus simple de partir d'un problème que d'une solution. Le rôle de l'entrepreneur n'est pas de convaincre mais de trouver ce qui marche.
- Une bonne idée qui paraît être mauvaise l'est souvent pour une raison de perspective. C'est pourquoi il faut bien définir qui sont tes utilisateurs et t'adresser uniquement à eux pour tester ton idée.
- Success is obvious. Si tu n'es pas sûr que ton idée marche, c'est que tu n'y es pas encore.
- Il est maintenant très facile de tester rapidement une idée avec Google ads (l'intention) et Facebook ads (démographie)
- Tout ce qu'on mesure s'améliore. L'optimisation passe par la répétition.
- Une startup se doit d'être irréprochable en customer experience. Il faut bâtir une relation intime avec ses utilisateurs.
- Toujours partir des coûts pour construire ton plan financier. Dans un monde exponentiel (0 to 1), il est plus facile de connaître les coûts que d'anticiper les revenus futurs.
- Va plus loin dans ton projet de startup avec Koudetat.co : http://bit.ly/1CyU3cQ
- Ne rate aucun événement de TheFamily, inscris-toi sur http://www.thefamily.co/education
- Youtube : http://buff.ly/1gjPz4s
DTP Portfolio
This document provides information about Sally Parker-Boyd, an established London-based provider of business graphics services since 2000. It specializes in presentation production, template creation, and training. The company prides itself on its flexible approach and ability to tailor its process to client needs to ensure high quality results even under tight deadlines and confidential conditions. The team is described as young, dynamic, experienced and client-focused, and passionate about maximizing the impact of client presentations. An end-to-end solution is provided for presentation needs.
Aligning Employees with Change
This document discusses aligning employees with organizational change through effective internal communications. It emphasizes communicating an organization's purpose and strategy to both inform employees' mindsets and engage them by helping them understand their roles. This ensures consistent delivery of the strategy and strengthens employee engagement. The document also discusses assessing different employee subcultures, balancing top-down and bottom-up communication, considering both mindset and skillset when facilitating change, using a variety of communication tools to both inform and inspire employees, and involving employees in the change process to gain their support.
Mission statement.ppt strategic management
The document discusses the importance of developing a clear vision and mission statement for a business. It provides examples of vision and mission statements, and outlines key elements that should be included when creating a mission statement such as customers, products, markets, technology, and concern for survival, growth, and profitability. An effective mission statement should be broadly scoped, generate strategic alternatives, reconcile diverse stakeholder interests, and reflect future growth to guide strategy selection.
Mmcs
Midas Management & Consulting Services aims to provide innovative consulting solutions across all sectors. Its vision includes total client satisfaction, excellence, employee growth, integrity, and a balanced quality of life. The company is committed to superior performance through profitable growth as an independent firm responsible to clients, employees, and shareholders. Its goals include benefiting clients through collaboration, sustainable growth, returns on investment, and employee development guided by shared values.
Building an employee value proposition
Lesley Harvey presented on building an effective employee value proposition (EVP). An EVP describes the mix of benefits, characteristics, and ways of working that an organization offers employees. It is important for differentiation, appealing branding, and ensuring reality matches promises. Benefits of a strong EVP include attracting and retaining talent, standing out beyond compensation, engaging current employees, and creating a strong employer brand. An effective EVP clearly articulates offers, differentiates from competitors, targets desired talent, and is integrated across the organization. The presentation outlined key elements an EVP should contain and the process for creating one, from collecting and analyzing data to revising and launching the proposition.
Building an employee value proposition
Lesley Harvey presented on building an effective employee value proposition (EVP). An EVP describes the mix of benefits and characteristics that make an organization appealing for employees. It is important because it differentiates an employer and ensures the reality matches the branding. Benefits of a strong EVP include attracting and retaining talent, standing out beyond compensation, and engaging current employees. An effective EVP clearly articulates the offer, differentiates the organization, and is integrated across processes and touchpoints. The presentation provided steps for creating an EVP including collecting data, analyzing it, developing and testing a proposition, and revising and launching it.
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Comment créer sa startup de [0] à [1] par Oussama Ammar
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More from TheFocusGroup
EFG 2013 - Presentations as a showreel
The below presentation showreel includes presentations by:
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Ryan Cheyne - VIPs are both your employees and customers
Robert Ordever - Engaging those on the edge
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Ecew 2013
This document provides information about the European Customer Experience World (ECEW) 2013 conference. It discusses why attendees should go, who should attend, what attendees will learn, and the benefits of attending. The key points are:
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2) Telefonica's integrated approach to improving customer experience across functions and touchpoints to increase loyalty. This includes understanding customer satisfaction and loyalty drivers, designing experiences throughout the customer lifecycle, and ensuring alignment across the organization.
3) Some innovative customer experience activities Telefonica has implemented, such as in-store "Guru" support, a "Fair
ICEW 2013 Anneli Retief - Consumer Consciousness Trends in South Africa
The document discusses declining customer satisfaction levels in South Africa and how customer needs and expectations are changing. It notes that service levels have dropped significantly over the past decade according to survey data. Customers now expect more humanity and social responsibility from businesses where government services are lacking. The private sector must adapt to these changing dynamics by focusing more on relationship building and multidimensional communication rather than just transactions. Specific customer segments like Generation Y are increasingly dissatisfied and businesses need to understand what drives retention for different demographic groups.
ICEW 2013 Reshmi Maharaj - Putting SAs competitive customer satisfaction mark...
The document discusses the introduction of the South African Customer Satisfaction Index (SAcsi), which aims to measure customer satisfaction levels across various industries in South Africa. Some key points:
- SAcsi was created in partnership with the global leader in customer satisfaction measurement, the American Customer Satisfaction Index (ACSI), to provide a national indicator of customer evaluations.
- It has begun measuring satisfaction levels in various industries such as telecommunications, banking, retail, and is expanding to cover all major industries.
- Preliminary results show a relationship between higher customer satisfaction scores and greater willingness from customers to purchase additional products/services.
ICEW 2013 Rob Collins - Mind and Mood: how to keep the customers coming back ...
Tsogo Sun is one of SA’s premiere Hospitality, Gaming and Entertainment companies. Find out how using the senses and structuring one’s business generates repeat visits and keeps the guests entertained.
ICEW 2013 Wilfred Emmanuel-Jones - Building the Brand and Influence of Social...
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ICEW 2013 Amanda Cromhout - Big Data: the key to making customer-centric cha...
Regardless of the type of organisation, you need to mine your data to provide a truly customer-centric offering. Your data should be at the heart of your product strategy. Amanda encourages organisations to explore under the tip of the iceberg, diving deep into the data you hold on them to maximise your sales and profits.
Day+1+ +1440+-+carlton+hood
The document discusses Old Mutual's efforts to create a customer-centric culture through strategic initiatives. It outlines five key tools and three enablers to drive culture change, with the goal of developing winning customer propositions. Regular communication, customer examples, employee workshops, and recognition programs are identified as important for embedding the new culture. The brand promise is to enable positive futures for customers through an easy, valued experience.
Day1 track session_1_a_tom_allason
This document summarizes information about the Shutl delivery service. It discusses that Shutl uses a network of couriers and partners with retailers to provide fast same-day delivery for online orders. Shutl aims to convert more shoppers by offering a better delivery experience than traditional options. Data shown suggests Shutl significantly increases customer satisfaction scores and the portion of customers who complete their purchase.
ECEW 2013 Jo Moran - Shop Your Way
Marks and Spencers is transforming itself into an international multi-channel retailer, as part of their 3 year plan laid out in 2010. Jo provides an update on progress, and how the delivery of Customer Experience is localised across countries that they operate in.
ECEW 2013 Keith Schorah - Customer Experience: is it still the strategic inve...
With only 8% of leading business’s able to use their customer feedback to create true change and the discipline's faltering ability to evidence ROIs, should CEOs continue to invest in major CX programs? Can the other 92% really afford to risk their customers leaving in a blaze of apathy?
Drawing on his experience of delivering global customer experience programs, Keith will reveal how the true innovators are able to quantify ROI from their cx program, providing examples of customer satisfaction driving gains in financial metrics such as life-time customer value, average spend, share of wallet and profitability.
Day1 track session_1_b_ryan_cheyne
This document discusses how treating employees like VIPs (very important people) at the pet store Pets at Home has led to increased engagement, lower turnover, and higher customer loyalty and sales. A simple equation is presented: engaged employees lead to loyal customers which drives sales, profit, and growth. Specific strategies that contributed to employee engagement include recruitment, training, and recognition. Metrics such as engagement scores, turnover, and customer net promoter scores increased as employee engagement rose. Treating employees well is argued to benefit not just retailers but companies across different industries.
ECEW 2013 Anthony Thomson - The proven benefits of Metro Bank's CE strategy
Anthony stepped down as Chair of Metro Bank in December 2012. He outlines how the effect the customer experience-driven policies of MetroBank have had on performance, and on the aim of turning customers into advocates / fans. Introduction: about Metro Bank, founding ideas and ideals, history, growth throughout the South East, forward strategy; Customer Experience strategies: rewarding employees for satisfaction levels, not sales targets; These strategies have lead to: customer satisfaction scores, rates of recommendations, organisational growth How the use of social media / different channels (“touch points”) supports the CE-based strategy of the bank.
The human touch
The document discusses how companies can provide exceptional customer experiences through innovation and a human touch. It argues that 21st century competitive advantage comes from how companies do things, not just what they do. Companies need to focus on understanding the customer viewpoint, turning employees into fans of the company to better serve customers, and creating next generation customer experiences through insight, collaboration, and agility. The future of customer experience is managing both the present business and exploring innovation to continuously improve through an aligned culture and personalization.
Day2 track session_1_b_susie_rivett
The document discusses employee engagement in the workplace. It emphasizes fostering inclusion, empowerment, and appreciation of employees by providing channels for their voices, time, and resources. When employees feel valued and have shared goals with their organization, individual and business success are more likely to be achieved.
ECEW 2013 Cris Beswick & Derek Bishop - The human touch
Cris Beswick & Derek Bishop describe how moving away from a procedure based environment to an innovation focussed culture where employees can apply personal judgement is a must for 21st Century competitive advantage. Too often companies focus on operational excellence and standardisation to save costs but this approach can be at odds with employee/customer engagement and innovation. Cris & Derek will talk about how you can have the best of both worlds, achieving culture change without abandoning all internal discipline and structure in order to drive innovation and in turn exceptional customer experience.
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https://www.oeconsulting.com.sg/training-presentations]
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Website – https://lembs.com/pmoschool
Youtube – https://www.youtube.com/startuplviv
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【业务选择办理准则】
一、工作未确定，回国需先给父母、亲戚朋友看下文凭的情况，办理一份就读学校的毕业证【微信：A575476】文凭即可
二、回国进私企、外企、自己做生意的情况，这些单位是不查询毕业证真伪的，而且国内没有渠道去查询国外文凭的真假，也不需要提供真实教育部认证。鉴于此，办理一份毕业证【微信：A575476】即可
三、进国企，银行，事业单位，考公务员等等，这些单位是必需要提供真实教育部认证的，办理教育部认证所需资料众多且烦琐，所有材料您都必须提供原件，我们凭借丰富的经验，快捷的绿色通道帮您快速整合材料，让您少走弯路。
留信网认证的作用:
1:该专业认证可证明留学生真实身份
2:同时对留学生所学专业登记给予评定
3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息
6:个人职称评审加20分
7:个人信誉贷款加10分
8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才
→ 【关于价格问题（保证一手价格）
我们所定的价格是非常合理的，而且我们现在做得单子大多数都是代理和回头客户介绍的所以一般现在有新的单子 我给客户的都是第一手的代理价格，因为我想坦诚对待大家 不想跟大家在价格方面浪费时间
对于老客户或者被老客户介绍过来的朋友，我们都会适当给一些优惠。
选择实体注册公司办理，更放心，更安全！我们的承诺：可来公司面谈，可签订合同，会陪同客户一起到教育部认证窗口递交认证材料，客户在教育部官方认证查询网站查询到认证通过结果后付款，不成功不收费！
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Day 2 0930_harriet_hounsell
- 1. Employee Engagement – What’s your vision? Harriet Hounsell Divisional Registrar, John Lewis
- 2. (pbop)(pbop) ‘Partners are our competitive advantage’ (pbop)(pbop) The Partnership’s ultimate purpose is the happiness of all its members, through their worthwhile and satisfying employment in a successful business. Because the Partnership is owned in trust for its members, they share the responsibilities of ownership as well as its rewards – profit, knowledge and power.
- 3. Why are we different? Definition of belief - noun An acceptance that something exists or is true, especially one without proof: something one accepts as true or real; a firmly held opinion: 2 (belief in) trust, faith, or confidence in (someone or something): a belief in democratic politics
- 4. Constitution Trustees The Partnership Model Chairman How are we different? Divisional Boards Partner’s Counsellors’ Directorate Divisional Councils Managers Forums Partnership Board Partnership Council Partners / Public Opinion
- 5. Examples of impact… • Change Pay Policy • Feedback on Managing Change • Challenging Opening Hours
- 6. External context is challenging
- 7. How are we changing? (pbop)(pbop) The Partnership’s ultimate purpose is the happiness of all its members, through their worthwhile and satisfying employment in a successful business. Because the Partnership is owned in trust for its members, they share the responsibilities of ownership as well as its rewards - profit, knowledge and power. (pbop)(pbop) The Partnership’s ultimate purpose is the happiness of all its members, through their worthwhile and satisfying employment in a successful business. Because the Partnership is owned in trust for its members, they share the responsibilities of ownership as well as its rewards - profit, knowledge and power.
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- 9. Powerful Consumer Brands Determined to stay compelling and relevant to customers Strong sense of who they are Enduring values Appetite to evolve Willingness to back their ambition Foundations of powerful brands… A clear and confident position in their customers minds They remain true to, and protect, what their customers truly value “It’s not a value until it costs you” employee’s employee’s employee’s vision employee’s Determined to stay compelling and relevant to employee’s Strong sense of who they are Enduring values Appetite to evolve Willingness to back their vision A clear and confident position in their employee’s minds They remain true to, and protect, what their employee’s truly value “It’s not a value until it costs you” Foundations of powerful employee brands… Powerful Employee Brands
- 10. Employee Engagement – What’s your vision? Harriet Hounsell Divisional Registrar, John Lewis