Day2 track session_1_b_susie_rivett

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The document discusses employee engagement in the workplace. It emphasizes fostering inclusion, empowerment, and appreciation of employees by providing channels for their voices, time, and resources. When employees feel valued and have shared goals with their organization, individual and business success are more likely to be achieved.

Technology Business

Engagement
Colleagues
Individual Success
Goals and Values
Business Success
Goals and Values
Organisation

Shared Goals
Colleagues
Individual Success
Goals and Values
Business Success
Goals and Values
Organisation

In my book, Slow Down to Speed Up®: Lead, Succeed and Thrive in a 24/7 World , I provide an array of tools to guide both thoughtful reflection and meaningful action. Be sure to print out your plan review it daily. You can bring it to alignment discussions with your manager, colleagues, and team. You can also have your direct reports create their own action plans, focused on creating business value, developing leadership finesse, progressing in their careers, and ensuring a solid plan of succession. For additional tools and advice, check out my website, book, and videos to help you and your organization Slow Down to Speed Up® in the new year. Be sure to let me know how you’re doing, share where you may feel stuck, and, if you would like my help, just say the word.

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Anthony stepped down as Chair of Metro Bank in December 2012. He outlines how the effect the customer experience-driven policies of MetroBank have had on performance, and on the aim of turning customers into advocates / fans. Introduction: about Metro Bank, founding ideas and ideals, history, growth throughout the South East, forward strategy; Customer Experience strategies: rewarding employees for satisfaction levels, not sales targets; These strategies have lead to: customer satisfaction scores, rates of recommendations, organisational growth How the use of social media / different channels (“touch points”) supports the CE-based strategy of the bank.

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ECEW 2013 Cris Beswick & Derek Bishop - The human touch

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Cris Beswick & Derek Bishop describe how moving away from a procedure based environment to an innovation focussed culture where employees can apply personal judgement is a must for 21st Century competitive advantage. Too often companies focus on operational excellence and standardisation to save costs but this approach can be at odds with employee/customer engagement and innovation. Cris & Derek will talk about how you can have the best of both worlds, achieving culture change without abandoning all internal discipline and structure in order to drive innovation and in turn exceptional customer experience.

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