This document contains a list of course dates and locations for various training programs offered by Henry Ford College. The majority of courses relate to automotive sales, finance, and aftersales services. A wide range of dates are provided from May 2008 through October 2008 at locations across the UK.

1. Henry Ford College Course Dates www.henryfordcollege.com

2. 23/05/08 Coleg Glan Hafren College Driving Traffic to your dealership, WITHOUT advertising 22/05/08 Burleigh Court, Loughborough Operational Management in the Accident Repair Centre 22/05/08 Edinburgh District Office F & I in Commercial Vehicle Sales 22/05/08 TBC Consumer Legislation in Finance & Insurance - FIM22 22/05/08 Henry Ford College Kuga Launch 21/05/08 Henry Ford College Kuga Launch 21/05/08 South East Maximising Business Partner - FIM15 21/05/08 Burleigh Court, Loughborough Improving Customer Loyalty (EDP) 21/05/08 Burleigh Court, Loughborough F & I in Commercial Vehicle Sales 20/05/08 CEME - Rainham, Essex F & I in Commercial Vehicle Sales 20/05/08 Holywell Park, Loughborough CV Legislation Update 20/05/08 Henry Ford College Kuga Launch 20/05/08 Lindsays, Knockmore Driving Traffic to your dealership, WITHOUT advertising 19/05/08 Holywell Park, Loughborough Telephone Handling Skills 19/05/08 Holywell Park, Loughborough Effective Team-Working 1 19/05/08 Lindsays, Knockmore Advanced Negotiating and Closing 19/05/08 Henry Ford College Kuga Launch 19/05/08 Edinburgh District Office Driving Traffic to your dealership, WITHOUT advertising 16/05/08 Lindsays, Knockmore Selling Transit Start Date Center Activity 29/05/08 Henry Ford College Maximising Performance through People 29/05/08 South East Introduction to Selling Ford Options 29/05/08 GTG Training & Conference Centre Driving Traffic to your dealership, WITHOUT advertising 28/05/08 CENTRAL Introduction to Selling Ford Options 28/05/08 Henry Ford College Ford Sales Technology 28/05/08 Bridgwater College Driving Traffic to your dealership, WITHOUT advertising 27/05/08 Henry Ford College Sandicliffe MDP 27/05/08 Scotland Introduction to Selling Ford Options 27/05/08 Henry Ford College Creating a Marketing Plan 23/05/08 Henry Ford College Kuga Launch 10/06/08 Henry Ford College Maximising Sales Opportunities 2 10/06/08 North East Introduction to Selling Ford Options 09/06/08 Henry Ford College Successful Prospecting - CV 09/06/08 Henry Ford College Maximising Sales Opportunities 1 09/06/08 Henry Ford College Creating Desire 09/06/08 North East BMFP - Business Manager Foundation 06/06/08 Henry Ford College Kuga Launch 05/06/08 Henry Ford College Kuga Launch 05/06/08 Henry Ford College Presentation & Negotiating Skills - FIM26 04/06/08 Henry Ford College Kuga Launch 03/06/08 Holywell Park, Loughborough Sandicliffe MDP 03/06/08 Holywell Park, Loughborough Generating Customer Loyalty (MDP) 03/06/08 South East Developing Business Partner - FIM14 03/06/08 Henry Ford College Business Development & Retention - FIM25 03/06/08 Henry Ford College Kuga Launch 02/06/08 Business School, Loughborough University Performance Management in the Accident Repair Centre 02/06/08 Henry Ford College Kuga Launch 01/06/08 Henry Ford College MSc Cohort 8 30/05/08 TBC Introduction to Selling Ford Options 29/05/08 Henry Ford College Selling Focus and Focus CC 29/05/08 Henry Ford College Sandicliffe MDP 13/06/08 Henry Ford College Ford Sales Technology 12/06/08 Henry Ford College Operational Management in the Accident Repair Centre 12/06/08 Henry Ford College Maximising Business Partner - FIM15 12/06/08 Henry Ford College Managing Business Performance 12/06/08 South West Introduction to Selling Ford Options 12/06/08 Henry Ford College Feel the Difference 1 12/06/08 Henry Ford College Effective Time Management 11/06/08 Henry Ford College Selling C-Max and S-Max 11/06/08 South East Introduction to Selling Ford Options 10/06/08 Henry Ford College Using Dealership Systems for the Retail Dealer Business Start Date Center Activity

3. 24/06/08 Henry Ford College Introduction to Product & Consumer Law 24/06/08 Henry Ford College Improving Customer Loyalty (EDP) 24/06/08 North East Focus on PCP & Cashplan - FIM23 24/06/08 Henry Ford College Effective Time Management - CV 23/06/08 Warley, Essex Selling Excellence 5 day 23/06/08 Scotland Introduction to Selling Ford Options 23/06/08 Henry Ford College Analysing & Budgeting in the Accident Repair Centre 23/06/08 Henry Ford College Adopting an Integrated Approach 20/06/08 South West Developing Business Partner - FIM14 20/06/08 Jennings Ford - Middlesbrough (closed) Customer Relationship Management (Prospecting) 19/06/08 Jennings Ford - Middlesbrough (closed) Telephone Handling Skills 19/06/08 Henry Ford College Improving Finance & Insurance Performance - FIM20 19/06/08 Henry Ford College Improving Customer Loyalty (EDP) 19/06/08 Henry Ford College Effective Team-Working 1 19/06/08 Henry Ford College Advanced Negotiating and Closing 19/06/08 Ford Business Centre Driving Traffic to your dealership, WITHOUT advertising 18/06/08 Edinburgh District Office Telephone Handling Skills 18/06/08 Henry Ford College Knowing your Customer & Product CV 1 18/06/08 South West Introduction to Selling Ford Options 18/06/08 Jennings Ford - Middlesbrough (closed) Customer Relationship Management (Prospecting) 17/06/08 Jennings Ford - Middlesbrough (closed) Telephone Handling Skills 17/06/08 Edinburgh District Office (Closed) Telephone Handling Skills 17/06/08 Henry Ford College Operations Management for the New Car Sales Business 17/06/08 Henry Ford College New to Blue Oval 17/06/08 North West Introduction to Selling Ford Options 17/06/08 Henry Ford College Business Partner at Retail - FIM24 16/06/08 Henry Ford College Using body language to improve your sales 16/06/08 North East Introduction to Selling Ford Options 13/06/08 CENTRAL Introduction to Selling Ford Options 08/07/08 North West Introduction to Selling Ford Options 08/07/08 CENTRAL Developing Business Partner - FIM14 08/07/08 Edinburgh District Office Customer Relationship Management (Prospecting) 08/07/08 Henry Ford College Creating Desire 07/07/08 Henry Ford College Selling Focus and Focus CC 07/07/08 North East Introduction to Selling Ford Options 04/07/08 Lifestyle - Tunbridge Wells Using body language to improve your sales 04/07/08 South West Business Partner at Retail - FIM24 03/07/08 Lifestyle - Tunbridge Wells Using body language to improve your sales 03/07/08 South West Introduction to Selling Ford Options 02/07/08 Henry Ford College Using body language to improve your sales 02/07/08 South East Introduction to Selling Ford Options 02/07/08 Henry Ford College Effective Team-Working 1 01/07/08 Henry Ford College Knowing your Customer & Product CV 2 01/07/08 TBC Introduction to Selling Ford Options 01/07/08 Henry Ford College Improving Performance through Coaching 01/07/08 CEME - Rainham, Essex Feel the Difference 1 01/07/08 n/a BSc December 2006 start 30/06/08 n/a MSc Oct 07 progressive route 30/06/08 CENTRAL Introduction to Selling Ford Options 27/06/08 Henry Ford College Sandicliffe MDP 27/06/08 Henry Ford College Feel the Difference 2 26/06/08 Henry Ford College Sandicliffe MDP 26/06/08 Henry Ford College Introduction to Product & Consumer Law (Aftersales) 26/06/08 Henry Ford College Advanced View of Vista 26/06/08 Henry Ford College Advanced Qualifying 25/06/08 Henry Ford College Retail Excellence for the New Car Business 25/06/08 South East Introduction to Selling Ford Options 24/06/08 Henry Ford College Product and Consumer Law for Retail Sales 24/06/08 North East Introduction to Selling Ford Options

4. 17/07/08 Henry Ford College Maximising Profit using the EBM 17/07/08 Henry Ford College Introduction to Employment Law 17/07/08 Vospers (Closed) Ford Sales Technology 17/07/08 Henry Ford College Focus on PCP & Cashplan - FIM23 17/07/08 Henry Ford College CV Legislation for Product & Consumer Law 16/07/08 Henry Ford College Maximising Performance through People 16/07/08 Henry Ford College Improving Customer Loyalty (EDP) 16/07/08 Henry Ford College Ford Sales Technology 16/07/08 South West Developing Business Partner - FIM14 15/07/08 Henry Ford College Sandicliffe MDP 15/07/08 Henry Ford College Introduction to Automotive Retail Management 15/07/08 North East Business to Business Selling 15/07/08 Henry Ford College Advanced Negotiating and Closing 14/07/08 Henry Ford College Successful Prospecting - CV 14/07/08 Henry Ford College Selling Mondeo and Galaxy 14/07/08 Leeds District Office Selling Excellence 5 day 14/07/08 Henry Ford College Operational Management in the Accident Repair Centre 14/07/08 Henry Ford College Advanced Qualifying 11/07/08 Henry Ford College Telephone Handling Skills 10/07/08 Henry Ford College Introduction to Employment Law 10/07/08 Henry Ford College Effective Team-Working 2 10/07/08 Henry Ford College Customer Relationship Management (Prospecting) 10/07/08 South East Business Partner at Retail - FIM24 09/07/08 Henry Ford College Performance Management 09/07/08 Edinburgh District Office Customer Relationship Management (Prospecting) 09/07/08 CENTRAL Business Partner at Retail - FIM24 09/07/08 Henry Ford College Advanced Negotiating and Closing 08/07/08 Henry Ford College Right First Time Vehicle Appraisals 08/07/08 Henry Ford College Recruiting the Right People 08/07/08 South East Product, Market & Consumer Knowledge - FIM21 11/08/08 Henry Ford College New to Blue Oval 11/08/08 Edinburgh District Office Maximising Sales Opportunities 1 11/08/08 Henry Ford College Customer Relationship Management (Prospecting) 11/08/08 Henry Ford College Analysing & Budgeting in the Accident Repair Centre 07/08/08 Peoples, Liverpool (Closed) Creating Desire 06/08/08 Peoples, Liverpool (Closed) Creating Desire 05/08/08 North East Developing Business Partner - FIM14 04/08/08 Warley, Essex Selling Excellence 5 day 04/08/08 CENTRAL BMFP - Business Manager Foundation 01/08/08 Henry Ford College Advanced Negotiating and Closing 31/07/08 Henry Ford College Performance Management in the Accident Repair Centre 31/07/08 Henry Ford College Creating Desire 30/07/08 Gates of Stevenage (closed) Using body language to improve your sales 29/07/08 Gates of Stevenage (closed) Using body language to improve your sales 29/07/08 North East Maximising Finance & Insurance Performance - FIM27 29/07/08 Henry Ford College Marketing the New Car Sales Business 29/07/08 Henry Ford College Competitive Review 1 24/07/08 Henry Ford College Sales Administration Training 24/07/08 Henry Ford College Operations Management for the CV & DBC Sales Business 24/07/08 South East Creating Point of Sale Finance and Insurance Opportunities - FIM26 23/07/08 Henry Ford College New to Blue Oval 23/07/08 North East Improving Finance & Insurance Performance - FIM20 22/07/08 Henry Ford College Sandicliffe MDP 22/07/08 Henry Ford College Right First Time Vehicle Appraisals 22/07/08 Scotland Maximising Business Partner - FIM15 22/07/08 South East Business Development & Retention - FIM25 21/07/08 Henry Ford College Introduction to Management (Sales) 21/07/08 Henry Ford College Feel the Difference 2 18/07/08 Vospers (Closed) Ford Sales Technology 17/07/08 Henry Ford College Sandicliffe MDP

5. 21/08/08 Henry Ford College Advanced Negotiating and Closing 20/08/08 Henry Ford College Selling Ka, Fiesta & Fusion 20/08/08 Henry Ford College Right First Time Vehicle Appraisals 20/08/08 Henry Ford College Knowing your Customer & Product CV 2 20/08/08 Henry Ford College Introduction to Business Planning 19/08/08 Henry Ford College Using Dealership Systems for the Retail Dealer Business 19/08/08 Henry Ford College Sandicliffe MDP 19/08/08 Henry Ford College Presentation & Negotiating Skills - FIM26 19/08/08 Edinburgh District Office Operational Management in the Accident Repair Centre 19/08/08 Henry Ford College Effective Team-Working 1 18/08/08 Henry Ford College Improving Customer Loyalty (EDP) 15/08/08 South East Developing Business Partner - FIM14 14/08/08 Henry Ford College Sandicliffe MDP 14/08/08 Henry Ford College Performance Management 14/08/08 Henry Ford College Operations Management for the New Car Sales Business 14/08/08 Henry Ford College Making Memorable Handovers 14/08/08 Henry Ford College Introduction to Employment Law 14/08/08 North East Business Partner at Retail - FIM24 14/08/08 North East Business Partner at Retail - FIM24 13/08/08 Henry Ford College Telephone Handling Skills 13/08/08 Henry Ford College Selling C-Max and S-Max 13/08/08 Henry Ford College Maximising Sales Opportunities 1 13/08/08 South East Focus on PCP & Cashplan - FIM23 13/08/08 Henry Ford College Feel the Difference 2 13/08/08 Business School, Loughborough University Effective Team-Working 2 13/08/08 Henry Ford College Creating Desire 13/08/08 Henry Ford College Advanced View of Vista 12/08/08 Henry Ford College Sandicliffe MDP 12/08/08 Edinburgh District Office Feel the Difference 1 11/08/08 Henry Ford College Product and Consumer Law for Retail Sales 01/10/08 Henry Ford College Creating Desire 01/10/08 n/a BSc December 2006 start 25/09/08 Henry Ford College Sandicliffe MDP 25/09/08 Henry Ford College Operations Management for the Service Business 23/09/08 Henry Ford College Sandicliffe MDP 19/09/08 TBC Ford of Ireland - TBC 18/09/08 TBC Ford of Ireland - TBC 17/09/08 Henry Ford College Sandicliffe MDP 17/09/08 TBC Ford of Ireland - TBC 17/09/08 Henry Ford College Analysing & Budgeting in the Accident Repair Centre 16/09/08 TBC Ford of Ireland - TBC 15/09/08 Henry Ford College Performance Management in the Accident Repair Centre 15/09/08 Henry Ford College Marketing the Aftersales Business 15/09/08 TBC Ford of Ireland - TBC 11/09/08 Henry Ford College Effective Time Management - CV 09/09/08 Henry Ford College Selling in the Aftersales Arena 05/09/08 TBC Ford of Ireland - TBC 04/09/08 TBC Ford of Ireland - TBC 03/09/08 Henry Ford College Performance Management in the Accident Repair Centre 03/09/08 TBC Ford of Ireland - TBC 02/09/08 TBC Ford of Ireland - TBC 01/09/08 Henry Ford College MSc Cohort 8 01/09/08 TBC Ford of Ireland - TBC 28/08/08 Henry Ford College Operational Management in the Accident Repair Centre 27/08/08 Henry Ford College Improving Customer Loyalty (EDP) 27/08/08 South East Consumer Legislation in Finance & Insurance - FIM22 26/08/08 Henry Ford College Effective Time Management - CV 22/08/08 Henry Ford College Using body language to improve your sales 21/08/08 Henry Ford College Successful Prospecting - CV 21/08/08 Henry Ford College Sandicliffe MDP

6. 10/10/08 Henry Ford College Advanced Negotiating and Closing 09/10/08 Henry Ford College True Blue Truck 2 2008 09/10/08 Jennings Ford - Middlesbrough (closed) Telephone Handling Skills 09/10/08 Henry Ford College Selling Mondeo and Galaxy 09/10/08 Henry Ford College Sales Administration Training 09/10/08 Henry Ford College Operations Management for the New Car Sales Business 09/10/08 Henry Ford College Marketing the Used Car Sales Business 09/10/08 Henry Ford College Leading the Sales Team 09/10/08 TBC Fiesta Launch 09/10/08 Henry Ford College Advanced Qualifying 08/10/08 Henry Ford College True Blue Truck 2 2008 08/10/08 TBC Fiesta Launch 08/10/08 Henry Ford College Feel the Difference 1 08/10/08 Gates of Stevenage (closed) Building Successful Teams 07/10/08 Henry Ford College True Blue Truck 2 2008 07/10/08 Henry Ford College Managing the Sales Process 07/10/08 TBC Fiesta Launch 07/10/08 Henry Ford College Building Successful Teams 06/10/08 Warley, Essex Selling Excellence 5 day 06/10/08 Henry Ford College Managing Business Performance 06/10/08 TBC Fiesta Launch 06/10/08 Henry Ford College Creating a Marketing Plan 06/10/08 Henry Ford College Business Sales at Retail 03/10/08 Henry Ford College Right First Time Vehicle Appraisals 02/10/08 Henry Ford College Using body language to improve your sales 02/10/08 Henry Ford College Sandicliffe MDP 02/10/08 Henry Ford College Product and Consumer Law for Retail Sales 02/10/08 Henry Ford College Knowing your Customer & Product CV 2 01/10/08 Henry Ford College Maximising Sales Opportunities 2 01/10/08 Henry Ford College Making Memorable Handovers 22/10/08 Henry Ford College Making Memorable Handovers 22/10/08 Henry Ford College Creating Desire 21/10/08 Henry Ford College Presentation & Assertiveness Skills - CV 21/10/08 Henry Ford College Improving Customer Loyalty (EDP) 20/10/08 Henry Ford College Telephone Handling Skills 20/10/08 Henry Ford College Managing the Booking Process 20/10/08 Hendy Ford, Cosham Intro to Management (Hendy MDP) 20/10/08 Henry Ford College Effective Team-Working 1 20/10/08 Henry Ford College Advanced Qualifying 17/10/08 TBC Fiesta Launch 17/10/08 Henry Ford College Customer Relationship Management (Prospecting) 17/10/08 Henry Ford College Advanced Negotiating and Closing 16/10/08 Henry Ford College Selling Commercial Vehicles at Retail 16/10/08 Henry Ford College Retail Excellence for the New Car Business 16/10/08 Henry Ford College Personal Effectiveness EDP 16/10/08 TBC Fiesta Launch 15/10/08 Henry Ford College Sandicliffe MDP 15/10/08 Henry Ford College Managing the Retail Dealer Business 15/10/08 Henry Ford College Ford Sales Technology 15/10/08 TBC Fiesta Launch 14/10/08 Henry Ford College Maximising Sales Opportunities 1 14/10/08 TBC Fiesta Launch 14/10/08 Henry Ford College Coaching for Improved Performance - (EDP) 13/10/08 Edinburgh District Office Performance Management in the Accident Repair Centre 13/10/08 Henry Ford College Maximising Performance through People 13/10/08 Henry Ford College Introduction to Product & Consumer Law 13/10/08 Henry Ford College Introduction to CV Management 13/10/08 TBC Fiesta Launch 10/10/08 TBC Fiesta Launch 10/10/08 Jennings Ford - Middlesbrough (closed) Customer Relationship Management (Prospecting)

7. 10/11/08 John Grose, Lowestoft (open) Creating Desire 10/11/08 Henry Ford College Advanced Negotiating and Closing 07/11/08 Henry Ford College Making Memorable Handovers 07/11/08 Henry Ford College Ford Sales Technology 06/11/08 Henry Ford College Recruiting the Right People 05/11/08 Henry Ford College Sandicliffe MDP 05/11/08 Henry Ford College Advanced Qualifying 04/11/08 Henry Ford College Sandicliffe MDP 04/11/08 Henry Ford College CV Legislation for Product & Consumer Law 04/11/08 Henry Ford College Analysing & Budgeting in the Accident Repair Centre 03/11/08 Leeds District Office Selling Excellence 5 day 03/11/08 Henry Ford College Right First Time Vehicle Appraisals 03/11/08 Henry Ford College Competitive Review 1 30/10/08 n/a MSc Oct 07 progressive route 30/10/08 Henry Ford College Introduction to Management (Sales) 29/10/08 Henry Ford College Using Dealership Systems 29/10/08 Henry Ford College Selling Transit 29/10/08 Henry Ford College Performance Management in the Accident Repair Centre 29/10/08 Henry Ford College Marketing the New Car Sales Business 29/10/08 Peoples, Liverpool (Closed) Customer Relationship Management (Prospecting) 28/10/08 Peoples, Liverpool (Closed) Customer Relationship Management (Prospecting) 27/10/08 Henry Ford College New to Blue Oval 27/10/08 Henry Ford College Maximising Profit using the EBM 27/10/08 Hendy Ford, Cosham Intro to Management (Hendy MDP) 27/10/08 Henry Ford College Customer Relationship Management (Prospecting) 23/10/08 Henry Ford College, Pendragon New to Blue Oval 23/10/08 Henry Ford College Effective Time Management - CV 22/10/08 Henry Ford College Using body language to improve your sales 22/10/08 Henry Ford College Sales Administration Training 22/10/08 Hendy Ford, Cosham Operational Management (Hendy MDP) 25/11/08 Henry Ford College Product and Consumer Law for Aftersales 25/11/08 Henry Ford College Improving Customer Loyalty (EDP) 24/11/08 Henry Ford College Maximising Sales Opportunities 1 24/11/08 Henry Ford College Ford Sales Technology 24/11/08 Henry Ford College Ford Elite Assessment Day 24/11/08 Henry Ford College Effective Time Management - CV 24/11/08 Henry Ford College Adopting an Integrated Approach 21/11/08 Henry Ford College Advanced Negotiating and Closing 20/11/08 Henry Ford College Operations Management for the Parts Business 20/11/08 Henry Ford College Customer Relationship Management (Prospecting) 19/11/08 Henry Ford College Product and Consumer Law for Retail Sales 19/11/08 Henry Ford College Maximising Profit using the EBM 18/11/08 Henry Ford College Sandicliffe MDP 18/11/08 Henry Ford College Maximising Sales Opportunities 1 18/11/08 Henry Ford College Introduction to Management (Sales) 17/11/08 Henry Ford College Operations Management for the Used Car Sales Business 17/11/08 Henry Ford College Introduction to Employment Law 17/11/08 Henry Ford College Feel the Difference 1 17/11/08 Henry Ford College Creating Desire 17/11/08 Henry Ford College Advanced Qualifying 13/11/08 Henry Ford College New to Blue Oval 13/11/08 Henry Ford College Analysing & Budgeting in the Accident Repair Centre 12/11/08 Henry Ford College Selling Ranger 12/11/08 Henry Ford College Sandicliffe MDP 12/11/08 Henry Ford College Feel the Difference 2 12/11/08 Henry Ford College Advanced Negotiating and Closing 11/11/08 Henry Ford College Selling Focus and Focus CC 11/11/08 Henry Ford College Managing the Sales Process 10/11/08 Henry Ford College Sales Administration Training 10/11/08 Henry Ford College Performance Management

8. 10/12/08 Henry Ford College Selling Ka, Fiesta & Fusion 10/12/08 Henry Ford College Advanced Qualifying 09/12/08 Henry Ford College Sandicliffe MDP 09/12/08 Henry Ford College Maximising Sales Opportunities 2 09/12/08 Henry Ford College Managing the Sales Process 09/12/08 Henry Ford College CV Legislation for Product & Consumer Law 09/12/08 Henry Ford College Business Sales for the Retail Dealer Business 08/12/08 Henry Ford College Operations Management for the Service Business 08/12/08 Henry Ford College Introduction to Product & Consumer Law 08/12/08 Henry Ford College Advanced Negotiating and Closing 05/12/08 Henry Ford College Ford Sales Technology 05/12/08 Henry Ford College Advanced Negotiating and Closing 04/12/08 Henry Ford College Sandicliffe MDP 04/12/08 Henry Ford College Leading the Sales Team 03/12/08 Henry Ford College Product and Consumer Law for Retail Sales 03/12/08 Henry Ford College Effective Time Management - CV 03/12/08 Henry Ford College Customer Relationship Management (Prospecting) 02/12/08 Henry Ford College Maximising Sales Opportunities 1 02/12/08 Henry Ford College Making Memorable Handovers 02/12/08 Henry Ford College Effective Time Management 02/12/08 Henry Ford College Analysing & Budgeting in the Accident Repair Centre 02/12/08 Henry Ford College Advanced Negotiating and Closing 01/12/08 Henry Ford College Operations Management for the New Car Sales Business 01/12/08 Henry Ford College MSc Cohort 8 01/12/08 Henry Ford College Advanced Qualifying 27/11/08 Henry Ford College Telephone Handling Skills 27/11/08 Henry Ford College Business Sales at Retail 27/11/08 Henry Ford College Advanced Qualifying 26/11/08 Henry Ford College Using body language to improve your sales 26/11/08 Henry Ford College Maximising Performance through People 31/12/08 Inchcape 18/12/08 Henry Ford College Sandicliffe MDP 18/12/08 Henry Ford College Maximising Sales Opportunities 2 18/12/08 Henry Ford College Improving Customer Loyalty (EDP) 18/12/08 Henry Ford College Financial Skills for Non-Financial Managers 18/12/08 Henry Ford College Effective Team-Working 2 17/12/08 Henry Ford College Using body language to improve your sales 17/12/08 Henry Ford College Personal Effectiveness for Managers 16/12/08 Henry Ford College Using Dealership Systems 16/12/08 Henry Ford College Sandicliffe MDP 16/12/08 Henry Ford College Introduction to Business Planning 16/12/08 Henry Ford College Effective Team-Working 1 16/12/08 Edinburgh District Office Analysing & Budgeting in the Accident Repair Centre 15/12/08 Henry Ford College Telephone Handling Skills 15/12/08 Henry Ford College Right First Time Vehicle Appraisals 15/12/08 Henry Ford College Creating Desire 15/12/08 Henry Ford College Creating Business Plan 15/12/08 Henry Ford College Building Successful Teams 15/12/08 Henry Ford College Adopting an Integrated Approach 11/12/08 Henry Ford College Sales Administration Training 11/12/08 Henry Ford College Personal Effectiveness EDP