The document provides an overview of Datapoint's managed service offerings, highlighting managed networks, servers (both virtual and physical), and applications, with 24x7 live support. It details various connectivity options, redundancy through multiple data centers, and disaster recovery solutions. Additionally, it outlines management services for both Microsoft and Linux applications, along with custom monitoring services.

1. DataPoint Managed Service Provider January 2009

2. PRODUCT OVERVIEW Managed Networks and Connectivity Managed Servers Virtual Physical Managed Applications Multiple Data Center Redundancy Options 24x7 Live Point of Contact January 2009

3. Managed Network Infrastructure & Connectivity From Managed WAN’s to Internet Connectivity January 2009

4. NETWORKS Connectivity Ethernet Handoff IP connectivity 1mbps – GigE Hatteras or ANDA option Private or Public Managed Wide Area Networks Private Point to Points Cisco Managed Firewall & VPN (Onsite or in the DC) Shared Platform available SSL and IP Sec Managed VPN Managed Cisco Router or Switch (Onsite or in the DC) Managed Load Balancer Shared platform is available Network Analysis – Consulting Services On site research, document, and implement best practices Recommendations & proposals (expansion, upgrade, build out) January 2009

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6. Managed Servers Virtual and Physical Managing New and Existing Servers January 2009

7. MANAGED SERVERS Virtual and Physical Servers – DataPoint can provide servers and management or manage existing servers Physical Server Specifications Dell hardware with 24x7x4 hour hardware break/fix Virtual Servers Hosted on a VMware ESX High Availability Cluster Backend SAN 15K SAS or 7200 SATA CPU and Memory resources are dedicated not shared DRS Pools available for customers to share their own resources Private managed ESX & Virtual Center clusters January 2009

8. MANAGED SERVERS Virtual and Physical Management (Microsoft) Routine OS Patching Virus Scan Nightly Data backup Retention time flexible Offsite backups available Monitoring Resources (CPU, Memory, Hard drive) Services Custom monitoring available Red Hat Linux Managed as an application January 2009

9. MANAGED SERVERS Virtual and Physical Monthly Licensing - (Available inside our Data Center) Only pay for what you use each month Microsoft Server 2008/2003 Exchange, Terminal Server, SharePoint, SQL Server Upgrade protected (Microsoft) Red Hat January 2009

10. Managed Applications Microsoft and Linux Based Applications January 2009

11. MANAGED APPLICATIONS Install, Configure, Monthly Management Management includes 2 hours per month of application maintenance VMware VI3 Enterprise Management Active Directory, IIS Exchange, Exchange Cluster Blackberry Enterprise Management SQL Server (install & config only) Terminal Server EMC Replistore EMC EmailXtender LDAP, Apache, Postfix, Bind January 2009

12. Multiple Data Center Redundancy Options Disaster Recovery and Business Continuity Options January 2009 Baltimore Cleveland

13. MULTIPLE DATA CENTER Redundancy Options Private GigE Network Connectivity – Between Baltimore, Pittsburgh, Cleveland, Indianapolis, Chicago Colocation Data Centers – Baltimore, Pittsburgh (2), Cleveland (2), Chicago, Boston, Richmond, Indianapolis VMware High Availability Clusters – Baltimore, Pittsburgh, Cleveland, Richmond Managed Servers – Baltimore, Pittsburgh, Cleveland, Richmond, Chicago January 2009 MONTH, YYYY » Presentation Title

14. MULTIPLE DATA CENTER Redundancy Options Offsite Backups – 100 S Charles St. Baltimore, Pittsburgh, Cleveland Shared Load Balancers – Baltimore, Pittsburgh, Cleveland, Richmond Global Load Balancing (second site 60 second failover) – All Data Centers SAN Space with Replication – Replicate SAN data to remote data centers - Pittsburgh, Cleveland January 2009