1. Data Center Services Supervisor, NaviSite
NaviSite,aTime WarnerCable company,isthe premierproviderof complex hosting,application
management,andmanagedCloudservicesforthe enterprise market.Itprovidescustomizedand
scalable solutions, leveragingitsindustryleadinghostinginfrastructure;full suite of managedservices;
and customand packagedapplicationlife cycle managementexpertise.More than1,500 customers
dependonNaviSite forcustomizedsolutionsdeliveredthroughitsglobal footprint,comprisedof state-
of-the-artdatacenters.
Essential Job Functions
 Supervise the on-site managementof sub-contractorsandvendors,ensuringthatall workis
performedaccordingtoestablishedpracticesandprocedures.
 Escalationandemergency response tocircuitandcustomerequipmenttroublesona24/7 on-
call basis.
 Take a leadershiprole inmentoringandperformingtoTWCbestpractices.
 Maintaincompanyspecificationsandcompanyoperatingprocedureslibraries.
 Write procedures,create systemMOPsforworkactivitiesandstore indepartmental SharePoint
portal.
 Ensure MOPs are utilizedonall ticketactivities.
 Ensure that facilityproblemsare identifiedandrepairedquicklyandmake sure all customer
demandsare beingmet.
 Followuptoensure ticketingisproperlyclosedoutandina timelyfashion.
 Supportthe Data CenterManagerby insuringdirectivesandprocessesare strictlyadheredto
and standin forthe Data CenterManagerduringtimeswhenthe managerisunavailable,on
vacationor attendingtootherprojectduties.
 Supervise the performance of personnelperformingbothroutine andemergencyservice.
 Train newAssociates andinsure thatastandard of excellence ismaintainedforall activities
listedbelow;
o Install,test,andterminate cables,includingCat6,Coax,andFibermedia.
o Install circuitcross-connectjumpers,andtestcarriercircuitsto customeror telecom
carrier.
o Provide promptresponse tocustomertrouble ticketsrequestingequipmentattention
such as;
 Rebootof serversandotherdevices
 Loadingand unloadingof Tape Libraries
 Testingof networkcircuitsincludingfiberandCAT6.
o Run cable frompatch panel toserverand or to switch,andreplace SFPmodules.
o Replace hardware,includingmemory,motherboards,NICs,batteries,disks,backplanes
and fibercards,powersupplies,andfans.

2. o OS level administrationandtroubleshootingincludingFSCK,Recover,bluescreen,last
knowngoodand bootfrom disc.
o AssistwithBIOSlevel configurations,ASR,DSR,BootOrder,RunDiagnosticsand
Firmware Upgrades,OSconfiguration,addIPs,checkroute tablesandGW.
o Burn DVDsfor (ISOimages,HP/Dell SmartStart,BIOSUpgrades)
o ConnectUSB drives;configure drive lettersandcopyor backupdata.
o Install andconfigure dedicatedHosting Blade Servers.
o Close outtrouble ticketsandcustomerchange requestsatcompletionof activities.
o Performoccasional customerinventoriesof equipmentcomponents,x-connects,spare
parts,etc.
 Supervise the performance of personnelresponsible forassettrackingandmanagement
includingthe following:
o Receive,trackandstore customerpackagesand equipmentinSecure Storage
environmentorcustomerspace.
o Mark anyreceiveddeviceswithassettagsandenterinformationintoinventory.
o Update centralizeddatabase fornew orexistingequipment
o Provide promptresponse tocustomertrouble tickets,requestingequipmentattention
such as shippingand/orreceivingof new orretiredequipment.
o Assistassociateswithshippingandreceivingissuesandfollow upasrequired.