Fraud and data. How an abundance of data on both B2B and B2C customers inevitably gives criminals more ways of committing fraud.
The document discusses technology and consumer patterns, noting that 70% of people now work remotely at least once a week. It predicts that by 2020 there will be 34 billion internet of things devices installed globally. The drivers for big data include social media, internet of things devices like wearables and connected homes/cars, artificial intelligence, and instant fulfillment. The document discusses how consumers have more choices but also demand more, and how more data and connectivity enables more analytics and insights but also introduces more risks. It notes serious implications and that we are struggling to keep up with the current state of e-fraud, such as a 297% increase in phishing attacks in 2018 and 15% increase in fraudulent mobile app transactions in Q1
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Fraud and data. How an abundance of data on both B2B and B2C customers inevitably gives criminals more ways of committing fraud.
- 1. Technology & Consumer Patterns Tim Ayling Global Head of Fraud Prevention, Kaspersky Lab
- 2. Our Digital Lives 70% People routinely work remotely * *Source: https://www.cnbc.com/2018/05/30/70-percent-of-people-globally-work-remotely-at- least-once-a-week-iwg-study.html ** Source: International Labour Organisation, World Bank *** http://www.gartner.com/newsroom/id/3165317 ****: Gartner, Top Strategic Predictions for 2018 and Beyond *****: http://uk.businessinsider.com/there-will-be-34-billion-iot-devices-installed-on-earth-by- 2020-2016-5 2016: 6.4 Bn Connected Things *** 2018: 7.4 Bn People 6.4 BN 2020: Bn Connected Things*** 7.7Bn People 85% of customer interactions will be handled without a human 2020: 95% new products will contain IoT****
- 3. The Drivers for Big Data Through Consumer Behaviour Hyper-connected consumers are spoilt for choice and consequently demand more... SOCIAL MEDIA IoT: WEARABLES, CONNECTED HOME, CONNECTED CAR, ETC... ARTIFICIAL INTELLIGENCE INSTANT FULFILMENT UBIQUITY
- 5. Social Media
- 6. Are we in Charge of Our Data? MORE AND MORE DATA, EVERYWHERE MORE CONNECTIVITY MORE AND MORE TECHNOLOGIES MORE COMPUTING POWER MORE COMPLEX ANALYTICS, MORE INSIGHTS EXTENDED SUPPLY CHAIN MORE WAYS TO COMMERCIALISE & MONETISE DATA IS THE NEW COALOILMONEY IT ALSO INTRODUCES MORE RISK... Hyper-connected consumers are spoilt for choice and consequently demand more...
- 8. But we are up against it…
- 9. The Current State of e-Fraud
- 10. Current state of e-fraud Online phishing attacks up 297% in 2018.* Fraudulent transactions via mobile apps up 15% in Q1 2018.**** 2017 global e-commerce fraud losses up to $57.8bn***** New account fraud 15x more likely on new accounts vs. accounts more than 30 days old** * Intsights report October 2018 ** RSA Q1 2018 Fraud Report *** PwC Global Economic Crime Fraud Survey 2018 **** AppsFlyer Q1 Fraud Report ***** PYMNTS 2017 Fraud Index Money laundering transactions are estimated at 2 to 5% of global GDP. That’s roughly $1-2 trillion USD annually.***
- 11. Beyond finance 11 Financial services Governments Healthcare Telecommunications Gambling Gaming Loyalty schemes E-commerce/Retail
- 13. Questions? Kaspersky Lab 2 Kingdom Street London W2 6BD United Kingdom +44 (0)20 3549 3499 kfp@kaspersky.com