Analysis of how dabbawalas achieved six sigma

1. • Started in 1890.
• Registered in 1956.
• Delivery of home-cooked food.
• Employees – 5000.
• Deliveries – 200000.
• Cost of Service – 350 to 400 Rs per month.
• Earnings – 8000 to 9000 Rs per month.
• Defects – 1 in 16 million.
Introduction

2. How do they do it??
• Collect from home: 9am to 10.30am
• Uploading & train journey: 10.30 am to 11.30am
• Downloading & sorting: 11.30am to 12pm
• Use hand carts for final delivery: 12pm to 1pm
• Lunch time:1pm to 1.30pm
• Collect empty dabbas & sorting: 1.30 to 2pm
• Reverse journey: 2.30 to 4pm
• Sorting at source station: 4 to 4.30pm
• Delivering at home again: 4.30 to 6pm

3. Household
Pickup
Sorting Travelling
Delivering
Dabbawala’s Process Flow

4. Coding

5. • CUSTOMER IS GOD
• WORK IS WORKSHIP.
How they achieved Six Sigma?

6. ACHIEVEMENTS AND RECOGNITION
• Six Sigma Performance
• Guinness Book Record Holder
• Received ISO 9001:2000 Certificate
• One Among Top 50 Entrepreneur
• No Strike/ No Police/ Court Case Since 1890
• Relation with Prince Charles
Awards and Achievements