SlideShare a Scribd company logo
Cell No.: 91-9869152163
                              Andheri Office - 26821897
                              Grant Rd. Office – 23860742




       Off:    3, Raghunath Patnak Chawl,
               Sambhaji Nagar,
               Sahar Road, Near Fly-Over Bridge,
               Andheri (E), Mumbai – 69
       Email id: rdmedgedabbawala@yahoo.co.in




The Wonder Of Dabbawallas
        Unfolded
What is NMTBSA?
 Nutan
 Mumbai
 Tiffin
 Box
 Suppliers
 Association
ABOUT NMTBSA
• History             : Started in 1890
• Charitable trust    : Registered in 1956
• Avg. Literacy Rate : 8th Grade Schooling
• Total area coverage : 60 Kms to 70 Kms
• Employee Strength : 5000
• Number of Tiffin's : 2,00,000 Tiffin Boxes
  i.e 4,00,000 transactions every day.
• Time taken          : 3 hrs
Our Belief
WORK IS WORSHIP

              Tiffin basket’s weight:
              75-80 kgs.
Working of NMTBSA
•   Error Rate : 1 in 16 million transactions
•   Six Sigma performance (99.999999)
•   Technological Backup : Nil.
•   Cost of service - Rs. 300/month ($
    6.00/month)
•   Standard price for all (Weight, Distance,
    Space)
•   Rs. 36 Cr. Turnover approx.
    [6000*12*5000=360000000 i.e Rs. 36 crore
    p.a.]
•   “No strike” record as each one a share holder
•   Earnings -5000 to 6000 p.m.
•   Diwali bonus: one month’s from customers.
Zero % fuel                Zero % investment
Zero % modern technology   Zero % Disputes
99.9999% performance       100 % Customer Satisfaction
APPROACH
DISCIPLINES :
• No Alcohol Drinking during business hours
• Wearing White Cap during business hours
• Carry Identity Cards
WOMEN:
• Mrs. Bhikhubai of Kandivali
• Mrs. Anandibai of Borivali
• Mrs. Parvatabai of Karale (Ghatkopar)
• Mrs. Laxmibai Bagade of Santa Cruz
LATEST MARKETING STRATEGY:
  Marketing pamphlets in the “Dabba”
Case Study: NMTBSA
Tiffin Box Suppliers Association
How do they do it …?
                             Executive Committee
                                 (5 members)

• Organizational
  Structure               Teams of 20-25 headed by
                              a group leader
• Operations

• The Code             Individual dabbawallahs workload:
                       Collect from home – 35 tiffins
• War against Time     Delivery at office – 35 tiffins
(9:00 am – 12:30 pm)   Return empty tiffins to home – 35 tiffins
ORGANISATIONAL STRUCTURE
      PRESIDENT



     VICE PRESIDENT



   GENERAL SECRETARY       13 MEMBERS



       TREASURER


      DIRECTORS ( 9 )


        MUKADAM


     MEMBERS ( 5000 )
Coding System
 VLP   : Vile Parle (suburb in
         Mumbai)

 9EX12 : Code for Dabbawalas
         at Destination

 EX    : Express Towers
         (building name)

 12    : Floor no.

 E     : Code for Dabbawala
         at residential station

 3     : Code for destination
         Station eg. Churchgate    D’souza
         Station (Nariman Point)
• Let us now look at an example of these
  codes on the tiffins to better understand
  the system and what it all denotes:
The Flow Logic
                                      Zones for destination
                               Grant Road        1
                                  (12)           2
     Point of                                    3
    Aggregation
                               Churchgate        4
    And Sorting
                                 (1-10)
                                                 5
A                     E
                                                 6
                               Lower Parel
    B             D
           C                      (14)           7

                                               Distribution
                                               By Carriers
        Collection from home                   at lunchtime
                                               To offices
• 10:34-11:20 am
(Andheri Stn.)
• This time period is
  actually the journey
  time. The
  dabbawalas load the
  wooden crates filled
  with tiffins onto the
  luggage or goods
  compartment in the
  train. Generally, they
  choose to occupy
  the last
  compartment of the
  train.
         12 coach train
         4,000 commuters
         8,000 disputes
         But no excuses,
         Duty first
• 11:20 – 12:30 pm
  (Church Gate Station)
• At this stage, the
  unloading takes place
  at the destination
  station
• Re-arrangement of
  tiffins takes place as
  per the destination area
  and destination building
• In particular areas
  with high density
  of customers
  (Nariman Pt.,Fort ,
  CST), a special
  crate is dedicated
  to the area. This
  crate carries 150
  tiffins and is driven
  by 3-4
  dabbawalas!
RETURN JOURNEY:
• 1:15 – 2:00 pm ( At All Destination Stations)
Here on begins the collection process where the
 dabbawalas have to pick up the tiffins from the
 offices where they had delivered almost an hour
 ago.
• 2:00 – 2:30 pm (At Destination Station)
• The dabbawalla’s meet for the segregation as per
  the destination suburb.
• 2:48 – 3:30 pm

• The return journey by
  train where the group
  finally meets up after the
  day’s routine of
  dispatching and
  collecting from various
  destination offices

• Usually, since it is more
  of a pleasant journey
  compared to the earlier
  part of the day, the
  dabbawalas lighten up
  the moment with merry
  making, joking around
  and singing.
• 3:30 – 4:00 pm
 ( The Origin Station)
• This is the stage
  where the final sorting
  and dispatch takes
  place. The group
  meets up at origin
  station and they
  finally sort out the
  tiffins as per the origin
  area
Awards and Felicitation
• Shri.Varkari Prabhodhan Mahasmati Dindi (palkhi)
sohala – 4th march – 2001.
• Documentaries made by BBC ,UTV, MTV, ZEE TV,
AAJ TAK, TV TODAY, SAHARA SAMAY, STAR
TV, CNBC TV 18, CNN, SONY TV, TV TOKYO,
NDTV.
•CASE STUDY –
     •ICFAI Press Hyderabad
     •Richard Ivey School of Business - Ontarion
Letter from
PRINCE CHARLES
Awards and Felicitation (contd.)
• Invitation from CII for conference held in Bangalore,
  IIML, IIMA, CII Cochin, CII Delhi, Dr. Reddy’s Lab
  Foundation Hyderabad, SCMHRD Pune, SCMHRD
  Nasik, Sadahana – Poone.
• Included in a subject in Graduate School of
  Journalism University of California, Berkeley.
• Radio –
            • German Radio Network
            • Radio Mirchi
            • Radio Mid-day
            • FM – Gold
            • BBC Radio
Invitation to Italy
• Was invited for the Terra Madre World
  meeting of food communities between
  October 20-23, 2004.
• We were part of the “Community of
  Cooked     Food      distributors  from
  Mumbai”.
• Invited to marriage of Hon. Price
  Charles of England on 9 , April 2005.
MBA students seeking help for their projects and case studies
Some Achievements
• World record in best time management.

• Name in “GUINESS BOOK of World
  Records”.

• Registered with Ripley's “ believe it or not”.
Ph.D. on Mumbai Dabbawala
                                           By
                              Principal Pawan G. Agrawal
                                       M.Com., B.Ed., LL.B., A.C.S.
                                         Director
                             AGRAWAL INSTITUTE OF MANAGEMENT
                                         Mumbai

Topic          : Study of Logistic & Supply Chain
                 Management of Dabbawala in Mumbai.
University : Yashwantrao Chavan Mukta
             Vidyapeeth, Nashik.
Research Work : Doing since last One and Half Year.
Guide          : Dr. Kulkarni, Nashik.
THANK YOU

More Related Content

Similar to The dabbawallas

Final --_study_ondabbawalabydelhimba_student_rahulchoudhary
Final  --_study_ondabbawalabydelhimba_student_rahulchoudharyFinal  --_study_ondabbawalabydelhimba_student_rahulchoudhary
Final --_study_ondabbawalabydelhimba_student_rahulchoudharyartipradhan
 
Mumbai Dabbawalas
Mumbai  DabbawalasMumbai  Dabbawalas
Mumbai Dabbawalas
guesta23df43
 
Ppt dabbawala
Ppt dabbawalaPpt dabbawala
Ppt dabbawala
Mohit Singh Choudhary
 
Tiffin Bit - The Magic of Dabbawala (Mumbai)
Tiffin Bit - The Magic of Dabbawala (Mumbai)Tiffin Bit - The Magic of Dabbawala (Mumbai)
Tiffin Bit - The Magic of Dabbawala (Mumbai)Avinash Maurya
 
A Few Case Studies in Distribution
A Few Case Studies in DistributionA Few Case Studies in Distribution
Few case studies in distribution
Few case studies in distributionFew case studies in distribution
Mumbai Dabbawala
Mumbai Dabbawala Mumbai Dabbawala
Mumbai Dabbawala
Harsh Jain
 
Dabbawala final
Dabbawala finalDabbawala final
Dabbawala finalshari_2089
 
Case study on_mumbai_dabbawalas_by_group-5
Case study on_mumbai_dabbawalas_by_group-5Case study on_mumbai_dabbawalas_by_group-5
Case study on_mumbai_dabbawalas_by_group-5
Keshav Kumar
 
Mumbai Dabbawala Case study
Mumbai Dabbawala Case studyMumbai Dabbawala Case study
Mumbai Dabbawala Case study
Akash Parth Sarthi
 
Mumbai Dabbawala's by Tejasvini Khemaji
Mumbai Dabbawala's by Tejasvini KhemajiMumbai Dabbawala's by Tejasvini Khemaji
Mumbai Dabbawala's by Tejasvini KhemajiTejasvini Khemaji
 
Case Study of Mumbai Dabbawala system-On time delivery Every Time
Case Study of Mumbai Dabbawala system-On time delivery Every TimeCase Study of Mumbai Dabbawala system-On time delivery Every Time
Case Study of Mumbai Dabbawala system-On time delivery Every Time
Sandeep Patel
 
Dabbawala
DabbawalaDabbawala
Dabbawala
mohanty777
 
Dabawalla's - The power
Dabawalla's - The powerDabawalla's - The power
Dabawalla's - The powerAman Brar
 
Dabbawala service of Mumbai
Dabbawala service of MumbaiDabbawala service of Mumbai
Dabbawala service of Mumbai
Trishit Biswas
 

Similar to The dabbawallas (20)

The dabbawallas
The dabbawallasThe dabbawallas
The dabbawallas
 
Final --_study_ondabbawalabydelhimba_student_rahulchoudhary
Final  --_study_ondabbawalabydelhimba_student_rahulchoudharyFinal  --_study_ondabbawalabydelhimba_student_rahulchoudhary
Final --_study_ondabbawalabydelhimba_student_rahulchoudhary
 
Mumbai Dabbawalas
Mumbai  DabbawalasMumbai  Dabbawalas
Mumbai Dabbawalas
 
Ppt dabbawala
Ppt dabbawalaPpt dabbawala
Ppt dabbawala
 
Tiffin Bit - The Magic of Dabbawala (Mumbai)
Tiffin Bit - The Magic of Dabbawala (Mumbai)Tiffin Bit - The Magic of Dabbawala (Mumbai)
Tiffin Bit - The Magic of Dabbawala (Mumbai)
 
Mumbai dabbawala
Mumbai dabbawalaMumbai dabbawala
Mumbai dabbawala
 
A Few Case Studies in Distribution
A Few Case Studies in DistributionA Few Case Studies in Distribution
A Few Case Studies in Distribution
 
Few case studies in distribution
Few case studies in distributionFew case studies in distribution
Few case studies in distribution
 
Mumbai Dabbawala
Mumbai Dabbawala Mumbai Dabbawala
Mumbai Dabbawala
 
Dabbawala final
Dabbawala finalDabbawala final
Dabbawala final
 
Case study on_mumbai_dabbawalas_by_group-5
Case study on_mumbai_dabbawalas_by_group-5Case study on_mumbai_dabbawalas_by_group-5
Case study on_mumbai_dabbawalas_by_group-5
 
Mumbai Dabbawala Case study
Mumbai Dabbawala Case studyMumbai Dabbawala Case study
Mumbai Dabbawala Case study
 
Mumbai Dabbawala's by Tejasvini Khemaji
Mumbai Dabbawala's by Tejasvini KhemajiMumbai Dabbawala's by Tejasvini Khemaji
Mumbai Dabbawala's by Tejasvini Khemaji
 
Case Study of Mumbai Dabbawala system-On time delivery Every Time
Case Study of Mumbai Dabbawala system-On time delivery Every TimeCase Study of Mumbai Dabbawala system-On time delivery Every Time
Case Study of Mumbai Dabbawala system-On time delivery Every Time
 
Dabbawala
DabbawalaDabbawala
Dabbawala
 
Presentation dabbawala
Presentation dabbawalaPresentation dabbawala
Presentation dabbawala
 
Dabbawala
DabbawalaDabbawala
Dabbawala
 
Mumbai dabbawala-seo2india-devang-barot
Mumbai dabbawala-seo2india-devang-barotMumbai dabbawala-seo2india-devang-barot
Mumbai dabbawala-seo2india-devang-barot
 
Dabawalla's - The power
Dabawalla's - The powerDabawalla's - The power
Dabawalla's - The power
 
Dabbawala service of Mumbai
Dabbawala service of MumbaiDabbawala service of Mumbai
Dabbawala service of Mumbai
 

More from Apurva Desai

Khandit uttarakhand-part-2
Khandit uttarakhand-part-2Khandit uttarakhand-part-2
Khandit uttarakhand-part-2
Apurva Desai
 
Khandit uttarakhand
Khandit uttarakhandKhandit uttarakhand
Khandit uttarakhand
Apurva Desai
 
Apple retail store
Apple retail storeApple retail store
Apple retail storeApurva Desai
 
Anna kostenko paintings not photographs
Anna kostenko paintings not photographsAnna kostenko paintings not photographs
Anna kostenko paintings not photographsApurva Desai
 
Managers vs.leaders 45 differences
Managers vs.leaders   45 differencesManagers vs.leaders   45 differences
Managers vs.leaders 45 differencesApurva Desai
 
A virtual trip_to_leh
A virtual trip_to_lehA virtual trip_to_leh
A virtual trip_to_lehApurva Desai
 
Thoughts for every day
Thoughts for every dayThoughts for every day
Thoughts for every dayApurva Desai
 
Qinghai tibet railway
Qinghai tibet railwayQinghai tibet railway
Qinghai tibet railwayApurva Desai
 
National geographicphotos 1
National geographicphotos 1National geographicphotos 1
National geographicphotos 1Apurva Desai
 
Tenlifelessonsfrom einstein
Tenlifelessonsfrom einsteinTenlifelessonsfrom einstein
Tenlifelessonsfrom einsteinApurva Desai
 

More from Apurva Desai (20)

Khandit uttarakhand-part-2
Khandit uttarakhand-part-2Khandit uttarakhand-part-2
Khandit uttarakhand-part-2
 
Khandit uttarakhand
Khandit uttarakhandKhandit uttarakhand
Khandit uttarakhand
 
Couleur rouge
Couleur rougeCouleur rouge
Couleur rouge
 
Lake superior
Lake superiorLake superior
Lake superior
 
Apple retail store
Apple retail storeApple retail store
Apple retail store
 
Awesome
AwesomeAwesome
Awesome
 
Anna kostenko paintings not photographs
Anna kostenko paintings not photographsAnna kostenko paintings not photographs
Anna kostenko paintings not photographs
 
Managers vs.leaders 45 differences
Managers vs.leaders   45 differencesManagers vs.leaders   45 differences
Managers vs.leaders 45 differences
 
Antartica
AntarticaAntartica
Antartica
 
A virtual trip_to_leh
A virtual trip_to_lehA virtual trip_to_leh
A virtual trip_to_leh
 
Golden words
Golden wordsGolden words
Golden words
 
Thoughts for every day
Thoughts for every dayThoughts for every day
Thoughts for every day
 
Coral reef
Coral reefCoral reef
Coral reef
 
Qinghai tibet railway
Qinghai tibet railwayQinghai tibet railway
Qinghai tibet railway
 
Marine photos
Marine photosMarine photos
Marine photos
 
India
IndiaIndia
India
 
Animal kingdom
Animal kingdomAnimal kingdom
Animal kingdom
 
National geographicphotos 1
National geographicphotos 1National geographicphotos 1
National geographicphotos 1
 
Tenlifelessonsfrom einstein
Tenlifelessonsfrom einsteinTenlifelessonsfrom einstein
Tenlifelessonsfrom einstein
 
Mahatma gandhi
Mahatma gandhiMahatma gandhi
Mahatma gandhi
 

Recently uploaded

Transcript: Selling digital books in 2024: Insights from industry leaders - T...
Transcript: Selling digital books in 2024: Insights from industry leaders - T...Transcript: Selling digital books in 2024: Insights from industry leaders - T...
Transcript: Selling digital books in 2024: Insights from industry leaders - T...
BookNet Canada
 
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...
Jeffrey Haguewood
 
FIDO Alliance Osaka Seminar: The WebAuthn API and Discoverable Credentials.pdf
FIDO Alliance Osaka Seminar: The WebAuthn API and Discoverable Credentials.pdfFIDO Alliance Osaka Seminar: The WebAuthn API and Discoverable Credentials.pdf
FIDO Alliance Osaka Seminar: The WebAuthn API and Discoverable Credentials.pdf
FIDO Alliance
 
PHP Frameworks: I want to break free (IPC Berlin 2024)
PHP Frameworks: I want to break free (IPC Berlin 2024)PHP Frameworks: I want to break free (IPC Berlin 2024)
PHP Frameworks: I want to break free (IPC Berlin 2024)
Ralf Eggert
 
FIDO Alliance Osaka Seminar: FIDO Security Aspects.pdf
FIDO Alliance Osaka Seminar: FIDO Security Aspects.pdfFIDO Alliance Osaka Seminar: FIDO Security Aspects.pdf
FIDO Alliance Osaka Seminar: FIDO Security Aspects.pdf
FIDO Alliance
 
JMeter webinar - integration with InfluxDB and Grafana
JMeter webinar - integration with InfluxDB and GrafanaJMeter webinar - integration with InfluxDB and Grafana
JMeter webinar - integration with InfluxDB and Grafana
RTTS
 
Empowering NextGen Mobility via Large Action Model Infrastructure (LAMI): pav...
Empowering NextGen Mobility via Large Action Model Infrastructure (LAMI): pav...Empowering NextGen Mobility via Large Action Model Infrastructure (LAMI): pav...
Empowering NextGen Mobility via Large Action Model Infrastructure (LAMI): pav...
Thierry Lestable
 
Search and Society: Reimagining Information Access for Radical Futures
Search and Society: Reimagining Information Access for Radical FuturesSearch and Society: Reimagining Information Access for Radical Futures
Search and Society: Reimagining Information Access for Radical Futures
Bhaskar Mitra
 
Accelerate your Kubernetes clusters with Varnish Caching
Accelerate your Kubernetes clusters with Varnish CachingAccelerate your Kubernetes clusters with Varnish Caching
Accelerate your Kubernetes clusters with Varnish Caching
Thijs Feryn
 
FIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdf
FIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdfFIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdf
FIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdf
FIDO Alliance
 
From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...
From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...
From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...
Product School
 
AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...
AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...
AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...
Product School
 
Leading Change strategies and insights for effective change management pdf 1.pdf
Leading Change strategies and insights for effective change management pdf 1.pdfLeading Change strategies and insights for effective change management pdf 1.pdf
Leading Change strategies and insights for effective change management pdf 1.pdf
OnBoard
 
Assuring Contact Center Experiences for Your Customers With ThousandEyes
Assuring Contact Center Experiences for Your Customers With ThousandEyesAssuring Contact Center Experiences for Your Customers With ThousandEyes
Assuring Contact Center Experiences for Your Customers With ThousandEyes
ThousandEyes
 
DevOps and Testing slides at DASA Connect
DevOps and Testing slides at DASA ConnectDevOps and Testing slides at DASA Connect
DevOps and Testing slides at DASA Connect
Kari Kakkonen
 
How world-class product teams are winning in the AI era by CEO and Founder, P...
How world-class product teams are winning in the AI era by CEO and Founder, P...How world-class product teams are winning in the AI era by CEO and Founder, P...
How world-class product teams are winning in the AI era by CEO and Founder, P...
Product School
 
Mission to Decommission: Importance of Decommissioning Products to Increase E...
Mission to Decommission: Importance of Decommissioning Products to Increase E...Mission to Decommission: Importance of Decommissioning Products to Increase E...
Mission to Decommission: Importance of Decommissioning Products to Increase E...
Product School
 
"Impact of front-end architecture on development cost", Viktor Turskyi
"Impact of front-end architecture on development cost", Viktor Turskyi"Impact of front-end architecture on development cost", Viktor Turskyi
"Impact of front-end architecture on development cost", Viktor Turskyi
Fwdays
 
Knowledge engineering: from people to machines and back
Knowledge engineering: from people to machines and backKnowledge engineering: from people to machines and back
Knowledge engineering: from people to machines and back
Elena Simperl
 
To Graph or Not to Graph Knowledge Graph Architectures and LLMs
To Graph or Not to Graph Knowledge Graph Architectures and LLMsTo Graph or Not to Graph Knowledge Graph Architectures and LLMs
To Graph or Not to Graph Knowledge Graph Architectures and LLMs
Paul Groth
 

Recently uploaded (20)

Transcript: Selling digital books in 2024: Insights from industry leaders - T...
Transcript: Selling digital books in 2024: Insights from industry leaders - T...Transcript: Selling digital books in 2024: Insights from industry leaders - T...
Transcript: Selling digital books in 2024: Insights from industry leaders - T...
 
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...
 
FIDO Alliance Osaka Seminar: The WebAuthn API and Discoverable Credentials.pdf
FIDO Alliance Osaka Seminar: The WebAuthn API and Discoverable Credentials.pdfFIDO Alliance Osaka Seminar: The WebAuthn API and Discoverable Credentials.pdf
FIDO Alliance Osaka Seminar: The WebAuthn API and Discoverable Credentials.pdf
 
PHP Frameworks: I want to break free (IPC Berlin 2024)
PHP Frameworks: I want to break free (IPC Berlin 2024)PHP Frameworks: I want to break free (IPC Berlin 2024)
PHP Frameworks: I want to break free (IPC Berlin 2024)
 
FIDO Alliance Osaka Seminar: FIDO Security Aspects.pdf
FIDO Alliance Osaka Seminar: FIDO Security Aspects.pdfFIDO Alliance Osaka Seminar: FIDO Security Aspects.pdf
FIDO Alliance Osaka Seminar: FIDO Security Aspects.pdf
 
JMeter webinar - integration with InfluxDB and Grafana
JMeter webinar - integration with InfluxDB and GrafanaJMeter webinar - integration with InfluxDB and Grafana
JMeter webinar - integration with InfluxDB and Grafana
 
Empowering NextGen Mobility via Large Action Model Infrastructure (LAMI): pav...
Empowering NextGen Mobility via Large Action Model Infrastructure (LAMI): pav...Empowering NextGen Mobility via Large Action Model Infrastructure (LAMI): pav...
Empowering NextGen Mobility via Large Action Model Infrastructure (LAMI): pav...
 
Search and Society: Reimagining Information Access for Radical Futures
Search and Society: Reimagining Information Access for Radical FuturesSearch and Society: Reimagining Information Access for Radical Futures
Search and Society: Reimagining Information Access for Radical Futures
 
Accelerate your Kubernetes clusters with Varnish Caching
Accelerate your Kubernetes clusters with Varnish CachingAccelerate your Kubernetes clusters with Varnish Caching
Accelerate your Kubernetes clusters with Varnish Caching
 
FIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdf
FIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdfFIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdf
FIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdf
 
From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...
From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...
From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...
 
AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...
AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...
AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...
 
Leading Change strategies and insights for effective change management pdf 1.pdf
Leading Change strategies and insights for effective change management pdf 1.pdfLeading Change strategies and insights for effective change management pdf 1.pdf
Leading Change strategies and insights for effective change management pdf 1.pdf
 
Assuring Contact Center Experiences for Your Customers With ThousandEyes
Assuring Contact Center Experiences for Your Customers With ThousandEyesAssuring Contact Center Experiences for Your Customers With ThousandEyes
Assuring Contact Center Experiences for Your Customers With ThousandEyes
 
DevOps and Testing slides at DASA Connect
DevOps and Testing slides at DASA ConnectDevOps and Testing slides at DASA Connect
DevOps and Testing slides at DASA Connect
 
How world-class product teams are winning in the AI era by CEO and Founder, P...
How world-class product teams are winning in the AI era by CEO and Founder, P...How world-class product teams are winning in the AI era by CEO and Founder, P...
How world-class product teams are winning in the AI era by CEO and Founder, P...
 
Mission to Decommission: Importance of Decommissioning Products to Increase E...
Mission to Decommission: Importance of Decommissioning Products to Increase E...Mission to Decommission: Importance of Decommissioning Products to Increase E...
Mission to Decommission: Importance of Decommissioning Products to Increase E...
 
"Impact of front-end architecture on development cost", Viktor Turskyi
"Impact of front-end architecture on development cost", Viktor Turskyi"Impact of front-end architecture on development cost", Viktor Turskyi
"Impact of front-end architecture on development cost", Viktor Turskyi
 
Knowledge engineering: from people to machines and back
Knowledge engineering: from people to machines and backKnowledge engineering: from people to machines and back
Knowledge engineering: from people to machines and back
 
To Graph or Not to Graph Knowledge Graph Architectures and LLMs
To Graph or Not to Graph Knowledge Graph Architectures and LLMsTo Graph or Not to Graph Knowledge Graph Architectures and LLMs
To Graph or Not to Graph Knowledge Graph Architectures and LLMs
 

The dabbawallas

  • 1. Cell No.: 91-9869152163 Andheri Office - 26821897 Grant Rd. Office – 23860742 Off: 3, Raghunath Patnak Chawl, Sambhaji Nagar, Sahar Road, Near Fly-Over Bridge, Andheri (E), Mumbai – 69 Email id: rdmedgedabbawala@yahoo.co.in The Wonder Of Dabbawallas Unfolded
  • 2. What is NMTBSA? Nutan Mumbai Tiffin Box Suppliers Association
  • 3. ABOUT NMTBSA • History : Started in 1890 • Charitable trust : Registered in 1956 • Avg. Literacy Rate : 8th Grade Schooling • Total area coverage : 60 Kms to 70 Kms • Employee Strength : 5000 • Number of Tiffin's : 2,00,000 Tiffin Boxes i.e 4,00,000 transactions every day. • Time taken : 3 hrs
  • 4. Our Belief WORK IS WORSHIP Tiffin basket’s weight: 75-80 kgs.
  • 5. Working of NMTBSA • Error Rate : 1 in 16 million transactions • Six Sigma performance (99.999999) • Technological Backup : Nil. • Cost of service - Rs. 300/month ($ 6.00/month) • Standard price for all (Weight, Distance, Space) • Rs. 36 Cr. Turnover approx. [6000*12*5000=360000000 i.e Rs. 36 crore p.a.] • “No strike” record as each one a share holder • Earnings -5000 to 6000 p.m. • Diwali bonus: one month’s from customers.
  • 6. Zero % fuel Zero % investment Zero % modern technology Zero % Disputes 99.9999% performance 100 % Customer Satisfaction
  • 7. APPROACH DISCIPLINES : • No Alcohol Drinking during business hours • Wearing White Cap during business hours • Carry Identity Cards WOMEN: • Mrs. Bhikhubai of Kandivali • Mrs. Anandibai of Borivali • Mrs. Parvatabai of Karale (Ghatkopar) • Mrs. Laxmibai Bagade of Santa Cruz LATEST MARKETING STRATEGY: Marketing pamphlets in the “Dabba”
  • 8. Case Study: NMTBSA Tiffin Box Suppliers Association How do they do it …? Executive Committee (5 members) • Organizational Structure Teams of 20-25 headed by a group leader • Operations • The Code Individual dabbawallahs workload: Collect from home – 35 tiffins • War against Time Delivery at office – 35 tiffins (9:00 am – 12:30 pm) Return empty tiffins to home – 35 tiffins
  • 9. ORGANISATIONAL STRUCTURE PRESIDENT VICE PRESIDENT GENERAL SECRETARY 13 MEMBERS TREASURER DIRECTORS ( 9 ) MUKADAM MEMBERS ( 5000 )
  • 10. Coding System VLP : Vile Parle (suburb in Mumbai) 9EX12 : Code for Dabbawalas at Destination EX : Express Towers (building name) 12 : Floor no. E : Code for Dabbawala at residential station 3 : Code for destination Station eg. Churchgate D’souza Station (Nariman Point)
  • 11. • Let us now look at an example of these codes on the tiffins to better understand the system and what it all denotes:
  • 12. The Flow Logic Zones for destination Grant Road 1 (12) 2 Point of 3 Aggregation Churchgate 4 And Sorting (1-10) 5 A E 6 Lower Parel B D C (14) 7 Distribution By Carriers Collection from home at lunchtime To offices
  • 13. • 10:34-11:20 am (Andheri Stn.) • This time period is actually the journey time. The dabbawalas load the wooden crates filled with tiffins onto the luggage or goods compartment in the train. Generally, they choose to occupy the last compartment of the train. 12 coach train 4,000 commuters 8,000 disputes But no excuses, Duty first
  • 14. • 11:20 – 12:30 pm (Church Gate Station) • At this stage, the unloading takes place at the destination station • Re-arrangement of tiffins takes place as per the destination area and destination building
  • 15. • In particular areas with high density of customers (Nariman Pt.,Fort , CST), a special crate is dedicated to the area. This crate carries 150 tiffins and is driven by 3-4 dabbawalas!
  • 16. RETURN JOURNEY: • 1:15 – 2:00 pm ( At All Destination Stations) Here on begins the collection process where the dabbawalas have to pick up the tiffins from the offices where they had delivered almost an hour ago.
  • 17. • 2:00 – 2:30 pm (At Destination Station) • The dabbawalla’s meet for the segregation as per the destination suburb.
  • 18. • 2:48 – 3:30 pm • The return journey by train where the group finally meets up after the day’s routine of dispatching and collecting from various destination offices • Usually, since it is more of a pleasant journey compared to the earlier part of the day, the dabbawalas lighten up the moment with merry making, joking around and singing.
  • 19. • 3:30 – 4:00 pm ( The Origin Station) • This is the stage where the final sorting and dispatch takes place. The group meets up at origin station and they finally sort out the tiffins as per the origin area
  • 20. Awards and Felicitation • Shri.Varkari Prabhodhan Mahasmati Dindi (palkhi) sohala – 4th march – 2001. • Documentaries made by BBC ,UTV, MTV, ZEE TV, AAJ TAK, TV TODAY, SAHARA SAMAY, STAR TV, CNBC TV 18, CNN, SONY TV, TV TOKYO, NDTV. •CASE STUDY – •ICFAI Press Hyderabad •Richard Ivey School of Business - Ontarion
  • 22. Awards and Felicitation (contd.) • Invitation from CII for conference held in Bangalore, IIML, IIMA, CII Cochin, CII Delhi, Dr. Reddy’s Lab Foundation Hyderabad, SCMHRD Pune, SCMHRD Nasik, Sadahana – Poone. • Included in a subject in Graduate School of Journalism University of California, Berkeley. • Radio – • German Radio Network • Radio Mirchi • Radio Mid-day • FM – Gold • BBC Radio
  • 23. Invitation to Italy • Was invited for the Terra Madre World meeting of food communities between October 20-23, 2004. • We were part of the “Community of Cooked Food distributors from Mumbai”. • Invited to marriage of Hon. Price Charles of England on 9 , April 2005.
  • 24. MBA students seeking help for their projects and case studies
  • 25. Some Achievements • World record in best time management. • Name in “GUINESS BOOK of World Records”. • Registered with Ripley's “ believe it or not”.
  • 26. Ph.D. on Mumbai Dabbawala By Principal Pawan G. Agrawal M.Com., B.Ed., LL.B., A.C.S. Director AGRAWAL INSTITUTE OF MANAGEMENT Mumbai Topic : Study of Logistic & Supply Chain Management of Dabbawala in Mumbai. University : Yashwantrao Chavan Mukta Vidyapeeth, Nashik. Research Work : Doing since last One and Half Year. Guide : Dr. Kulkarni, Nashik.