The document discusses problems that arise when management fails to adapt to changes and places short-term goals over the well-being of employees. Specifically, it uses the metaphor of a carriage being pulled by a donkey to represent a business, where management puts the carriage in front of the donkey, blocking its view of the road. This leads to the business going in the wrong direction. While some see the problem, management typically blames the donkey rather than fixing the root issue of poor guidance and communication.