The document discusses problems that arise when managers treat employees like donkeys pulling carriages. Specifically: 1) Many managers do not recognize changes around them and continue directing employees as if they were donkeys pulling carriages. 2) This leads to miscommunication as the employee ("donkey") cannot see the road and the manager and employee end up going in different directions. 3) Often the problem is obvious but managers refuse outside help and instead blame employees, even though the managers themselves are causing the problem through their treatment of employees.