Over 6 years of hard core experience in the above areas of Sales, Secretary, Administration & Customer Service with a proven track record of credible achievements in a competitive environment. Always had the aptitude to grow to newer heights in my job role. Want to contribute to a dynamic work environment offering adequate opportunities for career growth based on my skills & experience. Merit where in strengths can be thoroughly exploited to professional use for development & growth of any given organization.
Over 6 years of hard core experience in the above areas of Sales, Secretary, Administration & Customer Service with a proven track record of credible achievements in a competitive environment. Always had the aptitude to grow to newer heights in my job role. Want to contribute to a dynamic work environment offering adequate opportunities for career growth based on my skills & experience. Merit where in strengths can be thoroughly exploited to professional use for development & growth of any given organization.
Creating a truly personalized Omni-channel customer experienceVincent Teo
Asia Pacific is now the largest eCommerce region in the world. Retail eCommerce is growing year on year with more and more people opting for the convenience of online shopping.
In addition, Omni-channel is now a key strategy amongst top retailers in Asia with customers shopping online and offline across multiple touch points, channels, devices and journeys. There is a need for brands to create a truly personal Omni-channel customer experience to differentiate themselves and stay ahead while reaping the financial benefits of a holistic brand and retail experience.
In this webinar we are looking at omni-channel banking experiences. Today's consumer has several channels they can use to interact with their bank, and they want to use all of them. Financial institutions can, and should, communicate with their customers across all channels, not just one or two. A single platform with a rich customer experience layer makes it possible to create omni-channel strategies that use all channels and meet the needs of the 'connected consumer'. Real omni-channel banking is about more than a brand being available on a variety of touchpoints, it is about creating a multi-faceted, unified customer experience.
Backbase's CEO and co-founder, Jouk Pleiter along with Global Head of Marketing, Jelmer de Jong, will discuss the latest strategies and best practices to help your bank successfully deliver a truly omni-channel banking experience.
Topics include:
- Best practices for creating an omni-channel Bank experience
- Strengthening the brand by combining offline and online
- The future of distribution: The hybrid approach
- Next steps - How to continuously improve your omni-channel experience
Creating truly personal omni-channel customer experiences by Brian Solis and ...Brian Solis
An exclusive ebook written by Brian Solis for SmartFocus. Customers are more connected and more informed than ever. Digital marketers now need an entirely fresh perspective to succeed in a world where customers and prospects experience their brand in multiple ways – online ads, websites, blogs, email, social and more. In retail, the customer journey might also include a visit to a real world store. This eBook, with exclusive video insights from Brian Solis, will explain how to build those journeys and develop an omni-channel marketing strategy by covering topics such as:
What is omni-channel marketing and why is it important?
How to be human and stay tech savvy and the importance of social media
How email marketing is more important than ever
CP 3 balades romantiques à Paris pour la Saint-Valentin avec IperiagoRPKONFIDENTIELLES
Pour la Saint-Valentin, Iperiago met tous les couples à l’honneur avec 3 balades spécialement concoctées, en français et en anglais, accessibles sur tous les supports et notamment sur un smartphone ou une tablette, même sans connexion Internet.
Creating a truly personalized Omni-channel customer experienceVincent Teo
Asia Pacific is now the largest eCommerce region in the world. Retail eCommerce is growing year on year with more and more people opting for the convenience of online shopping.
In addition, Omni-channel is now a key strategy amongst top retailers in Asia with customers shopping online and offline across multiple touch points, channels, devices and journeys. There is a need for brands to create a truly personal Omni-channel customer experience to differentiate themselves and stay ahead while reaping the financial benefits of a holistic brand and retail experience.
In this webinar we are looking at omni-channel banking experiences. Today's consumer has several channels they can use to interact with their bank, and they want to use all of them. Financial institutions can, and should, communicate with their customers across all channels, not just one or two. A single platform with a rich customer experience layer makes it possible to create omni-channel strategies that use all channels and meet the needs of the 'connected consumer'. Real omni-channel banking is about more than a brand being available on a variety of touchpoints, it is about creating a multi-faceted, unified customer experience.
Backbase's CEO and co-founder, Jouk Pleiter along with Global Head of Marketing, Jelmer de Jong, will discuss the latest strategies and best practices to help your bank successfully deliver a truly omni-channel banking experience.
Topics include:
- Best practices for creating an omni-channel Bank experience
- Strengthening the brand by combining offline and online
- The future of distribution: The hybrid approach
- Next steps - How to continuously improve your omni-channel experience
Creating truly personal omni-channel customer experiences by Brian Solis and ...Brian Solis
An exclusive ebook written by Brian Solis for SmartFocus. Customers are more connected and more informed than ever. Digital marketers now need an entirely fresh perspective to succeed in a world where customers and prospects experience their brand in multiple ways – online ads, websites, blogs, email, social and more. In retail, the customer journey might also include a visit to a real world store. This eBook, with exclusive video insights from Brian Solis, will explain how to build those journeys and develop an omni-channel marketing strategy by covering topics such as:
What is omni-channel marketing and why is it important?
How to be human and stay tech savvy and the importance of social media
How email marketing is more important than ever
CP 3 balades romantiques à Paris pour la Saint-Valentin avec IperiagoRPKONFIDENTIELLES
Pour la Saint-Valentin, Iperiago met tous les couples à l’honneur avec 3 balades spécialement concoctées, en français et en anglais, accessibles sur tous les supports et notamment sur un smartphone ou une tablette, même sans connexion Internet.
How to Achieve World Class Customer Experience through Insightful IT Bobhallahan
An amazing overview of how some of the Worlds top companies are achieving awesome customer experience through ingenious IT and brilliant Data intelligence, resulting in massive customer loyalty, repeat business monetization and sky high profits.
Delivering an exceptional customer experience (CX) through personalized omni-channel communications has never been more important to drive revenue, build customer loyalty, and sustain a competitive advantage ,deliver critical business communications that are highly personalized and interactive —and drive profitable customer engagement. Super brands like Amazon, Google and Apple have skyrocketed customer expectations. Customers of today prefer relevant and personalized communications in real-time, through the channel of their choosing.
For More Details: http://www.edc.ae/services/customer-communication-management/
nTireCRM is a 100% web-based Customer Relationship / Incident / Lead Management System helps enterprise across diversified verticals viz. Banking, Insurance, Retail, Financial Services, Securities, Health Care, Manufacturing, and others https://bit.ly/2xCeJcE
CRM (customer relationship management) and marketing go hand in hand. Understand the value of knowing your customer, and how to turn customer data into customer gold.
10 Ways to Increase Agent Productivity Through Contact Center Automation.pptxNovelVox
Contact center automation refers to the process of letting technology take over repetitive and manual tasks. Ranging from RPA (Robotic Process Automation) to conversational (voice and chatbot) assistants, the whole landscape of contact center processes is getting transformed.
Here are ten ways why contact center automation merits our attention and has proven itself to be the future of contact center customer communication:
For more information:
Url: https://www.novelvox.com/
Email: marketing@novelvox.com
Phone No: +18885448081
Contact centers work with large amounts of customer data. When done manually, this can wreak havoc. Overloaded employees can ask customers to repeat their details multiple times, causing frustration and slowing down the resolution of the issue at hand.
It’s easy to see that situations like these are likely to irritate customers, and thereby downgrade the credibility of the company.
Robotic process automation can cancel out the risk of error when extracting, analyzing and cross-referencing data across multiple sources.
The employees can then invest all their resources in actually attending customers. In the end, both the customers and the employees are more satisfied and less stressed.
1. The
service
&
experience
landscape:
Contact
Number,
Email
Address,
Short-‐codes
Brand
iden3fica3on,
ease
of
use,
experien3al
benefits
Channels
IVR,
WEB,
Chat,
Retail,
etc.
Customer
iden3fica3on,
verifica3on,
Self
Service,
sales,
marke3ng,
capture
full
context
Rou>ng
Calls,
Emails,
Chats,
Tasks
Best
agent,
right
priority,
excep3ons
handling,
expecta3on
management,
call
backs,
re-‐schedule,
sales,
marke3ng
Agent
Desktop
/
Workspace
Full
context,
contact
history,
screen
consolida3on,
single
sign
on,
channel
integra3on
(email,
text,
chat,
social
media,
outbound/inbound,
etc.)
Task
Distribu>on
and
Handling
Automa3c
and
dynamic
priori3za3on
and
alloca3on
of
tasks
and
work
items,
re-‐alloca3on
of
tasks
and
work
items
per
SLA
Workforce
Op>miza>on
Recruitment,
training,
forecas3ng,
scheduling,
planning,
skills
assessment
and
analysis
and
management
of
workforce
Con>nuous
Improvement
Voice
of
customer,
speech
and
text
analy3cs,
mul3-‐channel
interac3on
analy3cs,
monitoring
and
repor3ng
Customer
Vision,
strategy,
segment,
CVM,
channel
management,
target,
promise,
posi3on
Zaheer
Gilani,
Sr.
Principal
Business
Consultant
Customer
Journey
Strategy
CX
Delivery
Op3miza3on