LoungeUp ROI
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LoungeUp is a mobile app that helps hotels improve the customer experience and build loyalty. It allows guests to access concierge services, order room service, and get local recommendations from their mobile devices. The app gives hotels additional revenue opportunities while enhancing the customer relationship. It also helps independent hotels and smaller brands compete with larger chains by offering similar technology-enabled services. While the app strengthens customer relationship management and operations, it also requires employee training and risks reducing personal interaction, which could weaken the guest experience.
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13 Teams
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Average talent teams that get along well with each other are more productive than gifted teams that don’t get along. It doesn’t matter how well a team with low emotional intelligence is in control of the numbers. They can’t even decide what to try to do.
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Keep doing what you need to do, no matter how you feel. Success is achieved by people who cannot give up no matter what their feelings and thoughts are. Don’t let your feelings affect your actions.
20/ Timing
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As soon as you feel a different emotion, try to think before you act. Because emotional intelligence moves faster than rational intelligence, it can make you act irrationally and make you say any unnecessary words.
Thanks for reading
~ 𝗧𝗼𝗻𝗴𝘀𝗮 𝗚𝘂𝘆
Book:- https://amzn.to/3XsVTz2.
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- 1. Class exercise MBA 2A Feuvrier Estelle Pinto Dos Santos Tiffany Lucet Valentin
- 2. The example of LoungeUp • Increase the customer relationship and loyalty • Develop business (conciergerie, room service…) • Additional values for hotels • Mobile, tablets, and computer apps (adaptation) • Enhances client experience • Give the choice to the customers between tech and human relationship
- 3. Competition btw independent hotels and big brands hotels • This kind of apps enables independent hotels and groups to offer a service similar to what bigger brands suggest. • It also permits the smaller hotels to adapt to a larger clientele segmentation.
- 4. Application strengths and weaknesses • Strengths • Weaknesses – Improve CRM – Employees approval and training – Advantages for operations – Cost money to hotels – Easy access from different supports – Risk to loose to human contact with for guests – Increase upsell opportunities – Increase guest loyalty the clients