The document discusses how travel management companies (TMCs) like Carlson Wagonlit Travel are using innovative technologies to improve travel management efficiency. It summarizes key market trends in 2011, travel manager priorities, and new products and services from CWT like enhanced reporting, policy compliance tools, mobile applications, and crisis management improvements. CWT aims to deliver leading travel management through scale, quality, a wide product portfolio, people, thought leadership, innovation, and demonstrating the value of effective travel management.

1. How the TMCs use innovative technologies to improve
the efficiency of travel management Practice?
Mike Bezer
Vice President Global Sales – Asia Pacific
Carlson Wagonlit Travel
TravelDaily China Business Travel Summit
Beijing, China | 14th July 2011
- Copyright © 2011 CWT

2. Agenda
Business Travel Market 2011
Key Market Trends
Travel Managers Priorities 2011
CWT Products & Services
Delivering Policy Compliance
Meeting Traveler & Travel Managers needs
Copyright © 2011 CWT 2

3. The business travel market in 2011
Tight capacity environment
Rising fares
Changing competitive landscape
Increased occupancy and rates
High-speed service developing
Greener vehicles and likely no-show fees
M&E: Strong growth
Copyright © 2011 CWT

4. Key market trends
2
Itinerary is the
cornerstone
1 3
Peer influence
Mobile
through social
transforms
communication networks
4
6
Ancillary
End-to-end services & Fees
solutions
5
Direct connect
challenges
business models
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5. Priorities of travel managers for 2011:
a balanced approach
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6. Enhancements in CWT products &
services
Program
Optimization
Traveler
Experience
Safety &
Security
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7. Focus on improved reporting
performance
Increased performance:
Data availability
Timeliness of reporting
Turnaround time of user generated
reports/ queries
CWT PMC Usability:
PMC next generation initiative under way
Copyright © 2011 CWT

8. Key new functionalities to deliver policy
compliance & travel-related information
Post ticket & email messaging
Email redesign
Rail integration
Pre-ticket data integration (Qtr 4
2011)
Usage : 1 Million notifications - 2010
(expected to triple by end 2011)
Currently deployed in 30 countries
CWT Program
Messenger
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9. A unique product to book
preferred hotels
Access to non-GDS hotel content
Easy & seamless online & offline
bookings
Instant automated booking
confirmations
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10. CWT Portal enhancements in process
Increased performance:
Availability
Future enhancements:
M&E integration
Hotel Reviews
Safety and security broadcast messaging
Web
Portal
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11. Successful Launch of CWT Market
Features at launch:
Taxi booking services
Destination information
Restaurant reservation
information
Translation services
Currency converters
WIFI locator
And more… And many more…
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12. CWT strengthens mobile offering
with CWT To Go SM
Key features at launch:
Booking tool agnostic
Itinerary on the go
Click-to-call
Automatic flight delay alerts
Alternate flight search
Mobile Check-in
Automate PNR synch
Launch plan
North America –June on Blackberry
All countries –Sept on Blackberry,
iPhone and Android
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13. Meeting traveler & travel manager needs
CORPORATION
TRAVELER
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14. Volcanic ash led to further
advancements in crisis readiness
Revised global crisis processes to :
Improve internal team communication and related
response times
Enhance reporting technology
Add an Executive Snapshot on PMC
Implement new telephony to further
enable mass client support
Initiate a traveler education
effort around direct and up-to-date
traveler contact details in profiles.
Copyright © 2011 CWT

15. OBT(s) adapted to your needs
Regional Tools
CWT Connect Now
CWT Traveler Assistant
CWT Online
CWT B+Plus
Global Tools
Smart Traveller
Arnold
Copyright © 2011 CWT

16. In summary
Market leading
Scale
Service quality
Portfolio of products & services
People
Thought leadership
Focus on Innovation
Continuing to demonstrate the
value of Effective Travel Management
Copyright © 2011 CWT

17. Thank you.
Mike Bezer, Vice President Global Sales – APAC
mbezer@carlsonwagonlit.com
Copyright © 2011 CWT 17