CV_Avaya Support_Deepiha Ganesan
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Deepiha Ganesan is seeking a challenging position in Avaya Unified Communications to utilize her skills and experience. She has a M.Sc. in Information Technology from Bharathidhasan University and a B.Sc. in Information Technology from Cauvery Arts and Science College for Women. She has over 5 years of experience with Avaya Communication Manager, Avaya Gateways, Avaya Modular Messaging, Avaya Application Enablement Services, and Avaya Call Management Systems. She has hands-on experience with installation, configuration, troubleshooting and maintenance of these systems. She is proficient with tools like Avaya Site Administration, Putty, WinSCP and FTP/TFTP.
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CV_Avaya Support_Deepiha Ganesan
- 1. DEEPIHA GANESAN +91 94435 93512:Mobile deepiha@zoha.com: E-Mail Career Objective Seeking a challengingposition in thefield of Avaya Unified Communication so as to utilizemy skillsfor organization and individual growth. Educational Qualification M.Sc. (Master of Science) in Information Technology from Bharathidhasan University in 2014 with 71% B.Sc. (Bachelor of Science) in Information Technology from Cauvery Arts and Science College for Women, Bharathidhasan University in 2011 with 70% HSC (Higher Secondary Certificate) from Dhanalakshmi Srinivasan Higher Secondary School, State Board of Tamilnadu in 2008 with 58% SSLC (Secondary School Leaving Certificate) from Kurinji Higher Secondary School, State Board of Tamilnadu in 2006 with 65% Technical Skills: Practical Experiencein Lab environment with S8300D, HP DL 360 G7, G650, G450 and VMWare Setup. Avaya Communication Manager Server Level (S8300 D/E, HP DL 360 G7 /G8) 1. Installation of CM 5.2.1 , CM 6.x and CM 7 2. License and Patch installation 3. Backup and Restore 4. Configure High Availability Application Level – Terminal Emulators (ASA / Putty) MACD and Troubleshooting: 5. Configure Network Region 6. Configure IP Codec Set 7. Configure Extensions ( IP,Digital and Analog) 8. Configure Trunks ( ISDN PRI, H.323 ) 9. Configure CTI Links ( AES ) 10. Configure CDR 11. Configure Hunt Group, VDN , Vector and Agent IDs 12. Configure Audio Grouping Avaya Gateways G650: 1. Configure Cabinets 2. Configure IPSI,CLAN , Medpro , VAL and DS1 boards 3. Configure IPSI duplication 4. Configure CLAN and Medpro Load balancing 5. VAL Board backup 6. Firmware Upgradation
- 2. G450: 1. Gateway Configuration 2. Configure SLS 3. Backup 4. Firmware Upgrade Avaya Modular Messaging Server Level: 1. License Installation 2. Backup ( MSS and MAS ) 3. Health Checkup Application Level: MACD and Troubleshooting 1. Configure Voicemail 2. Configure Voicemail Subscriber Features – CoS, Operator Mailbox,Dial by name Avaya Application Enablement Services Server Level: 1. AES 5.x, 6.x and 7.x Installation 2. License and Patch Installation 3. Backup and Restore 4. Health Checkup Application Level: MACD and Troubleshooting 5. Configure Switch Connections 6. Configure CTI Links ( TSAPI, DMCC , CVLAN) 7. Configure CTI Users 8. Log capture Avaya Call Management Systems Server Level (R16.2): 1. Backup 2. MIS Link Troubleshooting Application Level: 3. Configure Supervisor and Agent IDs 4. Configure Agent Group 5. Configure VDN, Vector, Skill and Trunks for Monitoringand Reporting 6. Configure Skill Profilefor ServiceLevel calculation 7. Configure Supervisor Permissions 8. Knowledge on Real time and Historical Standard Reports Hands on Avaya Site Administration,Putty, WinSCP and FTP/TFTP Tools. Practicingin AES Advance Troubleshootingand Learning SIP Technology. UnderstandingRecording and Conferencing Solution.
- 3. PERSONAL INFORMATION: Permanent address : 44/1,Kamaraj Nagar,Angarai Village,Lalgudi TK, Trichy DT, Tamilnadu State: 621601 Present address : FlatNo: 1002,S2 Block, Smondo VilleApartment, Neo Town Road, Electronic City Ph-1, Bangalore,Karnataka State: 560100 Date of Birth : 26th March,1991 Languages Known : English and Tamil DECLARATION I hereby declarethat all theabove information aretrue and correct to the best of my knowledge and belief. Place: Bangalore DEEPIHA GANESAN Date: