Nicholas Gillespie provides his curriculum vitae, including his contact information, work experience, qualifications, and activities. He has over 10 years of experience in customer service and management roles in the betting industry. Currently, he is a Manager at Paddy Power where he oversees daily operations and staff. He also runs his own publishing company and has writing experience.

1. Nicholas Gillespie Curriculum Vitae: page 1
Nicholas Gillespie
1/1, 15 Dyke St
Baillieston
G69 6DZ
Glasgow
Mobile: 07841458535
Email:nickgillespie88@gmail.com
DOB: 15/12/88
Nationality: British
Willing to work: (authorised to work in UK)
Full time, contract or permanent
Full Clean Driving License
Notice period: 4 weeks
I believethatIpossess all the keyskillsthatare required,anddesired,of employeesinthe modern
workplace and have the relevantevidence andexperience toprove it.
 ManagementExperience(Ihave experience in runningapremisesonmyown,carryingout
dutiessuchas bankingprocedures, compilingandsendingbusinessreports,KPI
management,creatingrotas,leadingateamand facilitatingtrainingtobothlarge groups
and individuals.Ialsohave experience aspartof a recruitmentteamforothershops,as
well asmy own.)
 Highly Organised (Notonlyinthe workplace butin mypersonal life too,Ithinkthatit is
veryimportantto be prepared.)
 Can Work to Deadlines (DuringUniversityIhadmanydeadlinestomeetforessaysand
courseworkandneveronce failedtohanda piece inontime.)
 Able to Work on My Own or In a Team (Inmy currentjobI act as part of a shopteamthat
strivestodo theirbesttogether,helpingone anotherif necessary.However,there are also
timeswhenIam leftwithalarge workloadto handle bymyself.InUniversityIhadto
handle all the researchandworkfor my essaysalone,butalsogainedexperience working
as part of a teamwheningroup discussions anddoinggrouppresentations.)
 Good CustomerService Skills (AspreviouslymentionedIinteractwithalot of customers,
and face to face at that. It meansit isimportantthatI maintainan excellentservice of
standard,whichI am regularlytestedon,aswell asa respectable andtidyappearance,
witha pleasantdispositionsothatIam approachable toall customersat all times.)
 Strong IT Skills (Atschool I studiedComputingatStandardGrade CreditLevel and
InformationSystemsatInt.2Level,Iuse a computereverydayinmy presentjobandoften
I am askedto give advice andtipsto more seniorcolleaguesonhow theycanimprove
theirIT interactiontomake theirworkmore productive andefficient.Iam proficientin
usingall MicrosoftOffice applications.)
 Ambitiousand Creative(Irun my ownsmall self publishingcompany,throughwhichIhave
releasedagraphicnovel whichIwrote.Ihave also hadpublishedarticlesonthe highly
acclaimedPaddyPowerblog.)

2. Nicholas Gillespie Curriculum Vitae: page 2
Employment history
2009 -
present
Senior Customer Service Assistant (2009-15),Assistant Manager (2015-15),
Manager (2015-present)
Paddy Power
My main responsibilities include being the firstpointof contact for customers,dealing with
any and all transactions as well as anyqueries they may have. I interact with customers
in a face to face role as part of a busy, fast paced environment.
I handle cash and card payments for transactions and mustinputand process all
necessarydata as part of these transactions.Imaintain correcttill and safe cash levels
throughoutthe day and follow banking procedures where necessary.
As part of my managementduties Irun the premises unsupervised for the first 5 hours of
the day and the last4 hours at night. I also have a number ofreports to compile and send
detailing business levels.I have to create staff rotas, whilstadhering to KPIs.It is my
responsibilityto train and properly lead my team. I am also responsible for the
recruitmentand training of members ofstaff in other shops.
2007 – 2009 Customer Service Assistant
Ladbrokes
My main responsibilities were the handling ofmoney,selling new products as they
became available and maintaining good customer service.
Qualifications
BA English and Politics - University of Stirling (2006-2009)
English (Advanced Higher – C), English (Higher - A), Maths (Higher – C), Modern Studies (Higher – A), History
(Higher – C), Information Systems (Int. 2 – A). St. Ambrose High School 2005-06
Activities
I love reading and writing,I'm also an avid film enthusiast and attend the cinema as often as possible.Ienjoy
reading and learning aboutother cultures too, in particular Japan and the far east. I also run my own small self
publishing companythrough which I have released a graphic novel.I have had articles published on a well
known sports and betting blog too, and have attended and completed the Step 1 acting course from Acting
Coach Scotland.
References
Available on request