Hendra has over 11 years of experience in IT operations and services in an ITSM environment. He has worked as an IT Onsite Support Coordinator and SSO in Kalimantan, Indonesia and previously as an IT Global Service Desk Analyst. He obtained a diploma in Information Technology from Politeknik Batam in 2005. His areas of expertise include Microsoft Windows, Linux, Active Directory, Dell hardware, Cisco networking, and IT security compliance.

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CURRICULUM VITAE
Personal Details
Name : Hendrawan
Place & Date of Birth : Tanjungpinang, October 1st 1983
Gender : Male
Religion : Islam
Marital Status : Married
Nationality & Citizenship : Indonesian
Permanent Address : Perumahan Graha Mulawarman Blok D No. 2, Balikpapan - Indonesia
Postal Code : 76117
Mobile Number : +62 813 7248 9997
Email Address : xmrone@gmail.com
Passport Number : A 8695165
LinkedIn : id.linkedin.com/in/xmrone
Personal Statement
Hendra has over 11 years of experience in IT operations and services in ITSM environment. He has proven ability to identify
problem, analyze possible solutions and determine best course of action to meet objectives as per SLA. His career journey has
bring him into careful and conscientious person in determine the action execution. He is a customer oriented person, self-
motivated and drive the result oriented. Customer satisfaction is a must as professional service standard. He is a rapid learner
and get enthusiasm in new things. Not only technical capabilities as individual, He is also a good team player and has
demonstrated his capability to support team to achieve assigned objectives. Be positive and drive your attitude to positive path.
For me, life achievement is not only about what can I get, but also about what can I give to people around me. That’s the true life value. My life
motto: No sweet without sweat. No gain without pain. Accumulations of small efforts are the secret key of a big success. There will not be a mountain
if not from a grain of sand. Success is not an instant food. You build it like a building block for each success block you made. You keep put on it and
it will be high as your highest expectation. For the rest, leave it to Almighty God to decide.

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Current Assignment, Projects and Areas of Interest
Job Title: Schlumberger OFS-IT Onsite Support (Service Delivery) Coordinator & SSO - Kalimantan
Aug 2011 - Present IT Onsite Support L3, Schlumberger OFS-IT (Balikpapan, Indonesia)
Sep 2009 - July 2011 IT Global Service Desk Analyst L2, Schlumberger OFS-IT (Jakarta, Indonesia)
Feb 2008 - Sep 2009 IT Global Service Desk Analyst L1, Schlumberger OFS-IT (Jakarta, Indonesia)
IT Onsite Support Responsibilities:
1. Second level support of 1000+ end users for any IT related issue under Kalimantan's Operation either in software or hardware issues by
troubleshooting and aligned it with SLA.
2. Responsible on Kalimantan's network and server availability in terms of hardware and infrastructure by expanding, monitoring and
maintaining the services.
3. Involve in Kalimantan IT Integration Project on SMITH, GSS and MI SWACO as part of SLB system.
4. Collaborate with Network Team on Well-site LAN Kit deployment as part of SLB standardization on IT Security compliance at remote
location.
5. Maintaining CCTV server (Lenel System) and Door Access server (Matrix System) for Manggar and Badak base.
6. Involved in some Projects Management, start from Specification Assessment, Procurement until Testing and Deployment phase.
7. As part of proactive teamwork to monitor and achieve ING KPO target based on IT Reporter matrix and liaise with other team if required.
8. Managing Asset Management & Asset Cycle for Kalimantan's Operation.
9. Delivering IT Training for Kalimantan population to elevate IT User knowledge and awareness.
10. Ensure encryption and security compliance for any MCML (Maxwell laptop) in Kalimantan.
11. Involved in IT Security campaign and compliance start from delivering IT training, Drill-IT until auditing computer security compliance for
Kalimantan's users.

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IT Global Service Desk Responsibilities:
1. Provide help desk service to all users in any region of the world related to IT issue.
2. Single point of contact for any IT-related problem and question, such application, desktop, network, connectivity and security issues by
taking ownership of customer service requests and incidents with commitment to align it with Service Level Agreement (SLA).
3. Analyze the root cause of a problem and give the best resolution on it as soon as possible by implementing solutions where appropriate over
the phone, via email or via remote session.
4. Provide support to Service Desk Team and give best solution for Connected Backup and Desktop Encryption application in roles of
champion.
Specific roles:
1. Connected Backup Champion.
2. Desktop Encryption Champion.
3. Schlumberger Desktop Encryption (SDE) Officer.
4. PKI Card Issuance System (CIS) Officer.
Challenges, personal achievements and key skills in my current Job:
Give the best shoot to customer to fix all users problem as soon as possible to back on production state. Do our daily with positive attitude, positive
value and positive motivation.
Work/Life balance and lifestyle in my current Job:
Willing to work anywhere if required.
Personal Interests
New technologies, long term investment, nature, social life, fishing, swimming, watch latest movie.

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Assignment History/Experience
Aug 2011 – Mar 2016(4
years 7 months)
IT ONSITE SUPPORT(SERVICE DELIVERY) COORDINATOR & SSO - KALIMANTAN
Schlumberger - OFS (Balikpapan, Indonesia)
IT
Responsibilities:
1. Second level support of 1000+ end users for any IT related issue under Kalimantan's Operation either in software or
hardware issues by troubleshooting and aligned it with SLA.
2. Responsible on Kalimantan's network and server availability in terms of hardware and infrastructure by expanding,
monitoring and maintaining the services.
3. Involve in Kalimantan IT Integration Project on SMITH, GSS and MI SWACO as part of SLB system.
4. Collaborate with Network Team on Well-site LAN Kit deployment as part of SLB standardization on IT Security compliance
at remote location.
5. Maintaining CCTV server (Lenel System) and Door Access server (Matrix System) for Manggar and Badak base.
6. Involved in some Projects Management, start from Specification Assessment, Procurement until Testing and Deployment
phase.
7. As part of proactive teamwork to monitor and achieve ING KPO target based on IT Reporter matrix and liaise with other
team if required.
8. Managing Asset Management & Asset Cycle for Kalimantan's Operation.
9. Delivering IT Training for Kalimantan population to elevate IT User knowledge and awareness.
10. Ensure encryption and security compliance for any MCML (Maxwell laptop) in Kalimantan.
11. Involved in IT Security campaign and compliance start from delivering IT training, Drill-IT until auditing computer security
compliance for Kalimantan's users.
Feb 2008 - Jul 2011(3 years
6 months)
IT GLOBAL SERVICE DESK ANALYST
Schlumberger - OFS (Jakarta, Indonesia)
IT
Responsibilities:
1. Answering support requests directly from customers.
2. Taking ownership of customer service requests and incidents with commitment to align it with SLA.
3. Implementing solutions where appropriate over the phone, via email or via remote session.
4. Provide best solution for Connected Backup and Desktop Encryption application in roles of champion.

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Jan 2006 - Feb 2008(2 years
2 months)
SOFTWARE DEVELOPMENT ENGINEER
PT. EPSON BATAM (Batam, Indonesia)
IT
Responsibilities:
1. Provide production integrated information by developing and maintaining manufacturing automation systems.
2. Prepare system based on the user requirement, analyze, design, develop, testing, and deploy the application.
3. View the report and graph base on the data collection and filter.
4. Rapid in solving production matter related decision by optimizing the information.
Project Achievements on Application Development:
1. Mobile (Pocket PC) & Desktop Application for Manufacturing/Production: PAPUA System, Batam, 2007.
2. Monitoring Computer Network Status using SMS Technology: Computer-Mobile Assistant System, Batam, 2006.
3. PC Audit Wizard Remotely: Computer Inspection Agent, Batam, 2006.
4. Production Output Achievement System, Part Defect Calculation System, Production Part Lot Control System, Lot Confirmation System.
Manufacturing Application, Batam, 2006.
5. Generate Virus Graph Report from Norton Anti-Virus Corporate Edition email notification: Virus Report Generator, Batam, 2006.
6. Electronic Payment on Bus Pilot Project using Smart Card Device: Smart Bus-Way System, Batam, 2005.
7. Vote Entry and Result for KPUD Batam: Web Komisi Pemilihan Umum Daerah Batam, Batam, 2005.
8. Cooperation Information System: Star CIS, Batam, 2005.
9. Participate on Scientific Papers at International Symposium on Advanced Intelligent Systems: Bus Intelligent System, Korea, 2005.
10. Batam Polytechnic Information System, Batam, 2004.
11. Computer & Network Maintenance Technician at Batam Polytechnic as Computer Lab Assistant, Batam, 2003.
Education
2005
Diploma, Information Technology
Politeknik Batam (Indonesia)
Thesis: - Electronic Payment on Bus Pilot Project using Smart Card Device: Smart Bus-Way System, Batam, 2005.
Graduated on September 2005, from Batam Polytechnic, majoring in Software Application, Department of Information Technology with cumulative
GPA : 3.73 (scale grade 4).

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Competency
Network, Hardware and Software Expertise:
1. Familiar with Microsoft Windows (Win98, NT, 2000, XP, Vista, Se7en, 8.1 Pro) and Linux (Fedora, Mandrake, SUSE) environments.
2. Familiar with Microsoft Windows Active Directory environment and AD client troubleshoot.
3. Familiar with Dell product start from Dell hardware specification, procurement until after sales service.
4. Familiar with Cisco Network hardware environment.
5. Familiar with Windows Operating System Installation both offline and online using Microsoft Deployment Toolkit (MDT).
6. Familiar with IT Security compliance and standard on Windows environment, such Anti-Virus, patches & encryption protection.
7. Familiar with Backup Technology and Solution for Disaster & Recovery Plan both for Client & Server Protection.
8. Familiar with Microsoft System Center 2012 Configuration Manager (SCCM) for OS, software, patches management and distribution.
9. Familiar with Lenel for CCTV System and Matrix for Door Access System.
10. Familiar with Network Printer and Printer server management.
11. Familiar with Audio/Video Conferencing using Tandberg and Microsoft Skype for Business or Microsoft Lync.
12. Familiar with Microsoft SharePoint, Microsoft Exchange & Mobile Technology (Android, iOS & Windows Mobile).
13. Familiar with file/data restoration and retrieval tools.
14. Intermediate experienced on Dell and HP server.
15. Advance on Client computer troubleshooting & handling.
16. Client LAN Setting, Configuration & Cabling.
17. Web & FTP Server Configuration.

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Application Development Expertise:
The important part of code art is "Design Pattern with OOP (Object Oriented Programming) paradigm and n-Tier implementation" to ensure the
quality of application/system.
Areas of Expertise as Programmer:
Skill Years Proficiency Tools
Visual Basic 3 Advanced Visual Studio 2005, SharpDevelop
C# 1 Advanced Visual Studio 2005, SharpDevelop
Web Service 1 Advanced Visual Studio 2005, SharpDevelop
PHP 1 Intermediate Dreamweaver MX
ASP 1 Intermediate Visual Studio 2005, Dreamweaver MX
AJAX 0.5 Intermediate Visual Studio 2005
Smart Device 1 Intermediate Visual Studio 2005, SharpDevelop
SQL 2 Advanced Microsoft SQL Server, MySQL
VBA 1 Advanced Microsoft Office

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Professional Development & Achievements
Subject Institution Location Date
Microsoft C# Essential for Advance Microsoft Indonesia Batam 28 Jan 07 - 08 Feb 07
Microsoft ExpertGym Business Productivity Microsoft Indonesia Jakarta 07 Nov 07 - 09 Nov 07
MCP for Microsoft Windows XP Certified 70-270 ExecuTrain of Jakarta Jakarta 23 June 09
ITIL v3 Foundation Pink Elephant Singapore Pte LTD Jakarta 09 Nov 09 - 11 Nov 09
IT Security Champion Class Schlumberger IT Security Team Jakarta 07 Nov 11 - 10 Nov 11
MCP for Microsoft Windows 7 Certified 70-680 ExecuTrain of Jakarta Jakarta 04 May 12
Microsoft SharePoint 2010 - Configuring and Administering ExecuTrain of Jakarta Jakarta 10 Dec 12 - 14 Dec 12
MCP for Microsoft Windows 7 Certified 70-685 Iverson of Jakarta Jakarta 17 May 13
OFS 3 : Leadership Class BTSJourney of Singapore Bangkok 06 - 10 October 14