- James Matheson became an expert on the rare condition Opsoclonus Myoclonus after his family experienced a crisis with it in 2004, as there was very little information available. - He began contributing his knowledge about the condition to Wikipedia to ensure the information would remain available for others. - Matheson went on to found the company Saikore in 2006 focused on using wikis, and it was later acquired by CustomWare in 2008 where he became a practice manager.

1. C U S T O M W A R E James Matheson Wiki Evangelist AUSTRALIA - SINGAPORE - MALAYSIA - NEW ZEALAND © CustomWare Asia Pacific 2001 - 2008 - All Rights Reserved

2. Who am I 2004 – family crisis Rare condition ‘Opsoclonus Myoclonus’ 1 in 10,000,000 syndrome Minimal and dispersed information I became the expert AUSTRALIA - SINGAPORE - MALAYSIA - NEW ZEALAND © CustomWare Asia Pacific 2001 - 2008 - All Rights Reserved

3. Was using Wikis at work for project management Realised that Wikipedia was where I should put my knowledge

5. 5 years later 106 edits (10 by me) I have forgotten, but my knowledge lives on.

7. 2006 Quit ‘work’ to start Saikore and became a ‘Wiki Evangelist’ 2008 Saikore acquired by CustomWare

8. C U S T O M W A R E James Matheson Practice Manager CustomWare AUSTRALIA - SINGAPORE - MALAYSIA - NEW ZEALAND © CustomWare Asia Pacific 2001 - 2008 - All Rights Reserved

9. who is CustomWare? About CustomWare Established in 2001 60+ person IT Services firm Offices in Sydney, Kuala Lumpur & USA 300+ customers Outcome first, technology second AUSTRALIA - SINGAPORE - MALAYSIA - NEW ZEALAND © CustomWare Asia Pacific 2001 - 2008 - All Rights Reserved

10. The CustomWare Wiki Practice 4 Consultants (Sydney, San Francisco, New York) 11 Developers (Sydney, Kuala Lumpur) 3 trainers (Sydney) 12 Support staff (Kuala Lumpur)

11. Some of our Customers More customers - http://www.customware.net/repository/display/CustomWare/Clients

12. What we do with Wikis Intranets Fast Up to date information Easy

13. What we do with Wikis Internet sites Community building Distributed managment

14. What we do with Wikis Knowledge bases Actually work and grow Reuse Best practices

15. What we do with Wikis Quality Wiki features match very neatly with quality control requirements ISO 9001 certification of our deployed wikis

16. What we do with Wikis Communication Use Web 2.0 features Reduce noise Increase quality

17. What we do with Wikis Collaboration Fundamental to the wiki work style Projects go faster

18. Community Online Internal

19. James Matheson [email_address] www.wikiwhileyouwork.com