The document discusses integration challenges companies face with different systems and teams. It promotes a company called CustomWare that provides a single system to integrate customer relationship management, help desks, engineering, and other tools. It shares positive feedback and recommends CustomWare to connect platforms and leverage information across locations and departments.

1. Copyright © 2010 CustomWare - United States - Australia - Malaysia – Singapore – New Zealand 1

2. Integration…

3. … is only visible
when it breaks

4. Our Team:
5 Locations, 1 system

6. Are you trying to do
everything yourself?

7. ..surely not…

8. or are you directing?

9. Common Enterprise Challenge (Helpdesk & Engineering)
Customers CRM/Help Desk Engineering
Bugzilla

10. Over the past 4 years of working relationship with
Polycom, I am continually impressed with CustomWare’s
work ethic, professionalism and aptitude.
Joanna Thurmann

12. Atlassian in the Enterprise
Behind the firewall
Hosted

13. Connect and leverage your platforms

14. Copyright © 2009 CustomWare - United States - Australia - Malaysia - Singapore 14

15. Get Satisfaction
• Customer Engagement Platform
• 37,000+ customer communities
• Crowdsourced Customer Support
• Voice of Customer drives Ideation and Product
Roadmap

16. Get Satisfaction and the Enterprise
Customers CRM/Help Desk
Conversations

18. Thank you
• Visit us at Booth #1 in the Partner Pavilion
• On the web – http://www.customware.net
• Twitter/LinkedIn @robertcastaneda