This document discusses the importance of good customer service. It provides examples of companies like Disney, Trader Joe's, Samsung, Google, and Zappos that excel at customer service. The key aspects that make for good customer service according to the document are having executives committed to service, viewing it as an ongoing challenge, creating a culture where people want to work, and going above and beyond for customers. It emphasizes that customer service impacts a company's reputation greatly and provides tips for schools to focus on friendliness, understanding customers, being informed, and having management that cultivates good service.