Debbie Kirkand, District 8 District Vice President, Florida Reealtors
Things to Discuss
Be proud to be a Realtor
Know you have Resources to be successful
Know your membership dues are at work for you and your customers.
Get you knowledge on!
Participate, Engage, Explore.
Forward Ever Sustainable Business Alliance MembershipForward Ever
Forward Ever envisions a thriving, collaborative community where local businesses are prosperous, and contribute to a healthy environment and the wealth and well-being of all citizens.
We provide a forum for local, independently owned businesses that have the autonomy to make any transformational change in their business that they can imagine…reexamining where they buy their goods and services, how to consume energy and handle waste and recycling, grow and distribute our food, build homes, and even, how to define success in business.
Forward Ever will support a community of innovators in green building, urban agriculture, renewable energy, support independent businesses in city centers, and mentor a new breed of entrepreneurs that have designed their business with a sustainable vision.
Qadha dan Qadar (HU version)
Apakah hidup ini memaksa kita?Apakah hidup memaksa kita menjadi muslim?Apakah hidup memaksa kita jadi kafir?Apakah menjadi penghuni syurga atau neraka itu takdir?
Welcome to the annual Life Insurance Monitor Awards Report, detailing the best offerings in seven areas of our coverage firms’ websites: Public Homepage and Navigation, Public Life Insurance Tools and Calculators, Public Life Insurance Product Information, Client Account Information, Client Management Services, Advisor Literature Order Systems and Advisor Illustration Tools. Within each category, we award a Gold, Silver or Bronze medal based on how well firms meet our criteria.
Debbie Kirkand, District 8 District Vice President, Florida Reealtors
Things to Discuss
Be proud to be a Realtor
Know you have Resources to be successful
Know your membership dues are at work for you and your customers.
Get you knowledge on!
Participate, Engage, Explore.
Forward Ever Sustainable Business Alliance MembershipForward Ever
Forward Ever envisions a thriving, collaborative community where local businesses are prosperous, and contribute to a healthy environment and the wealth and well-being of all citizens.
We provide a forum for local, independently owned businesses that have the autonomy to make any transformational change in their business that they can imagine…reexamining where they buy their goods and services, how to consume energy and handle waste and recycling, grow and distribute our food, build homes, and even, how to define success in business.
Forward Ever will support a community of innovators in green building, urban agriculture, renewable energy, support independent businesses in city centers, and mentor a new breed of entrepreneurs that have designed their business with a sustainable vision.
Qadha dan Qadar (HU version)
Apakah hidup ini memaksa kita?Apakah hidup memaksa kita menjadi muslim?Apakah hidup memaksa kita jadi kafir?Apakah menjadi penghuni syurga atau neraka itu takdir?
Welcome to the annual Life Insurance Monitor Awards Report, detailing the best offerings in seven areas of our coverage firms’ websites: Public Homepage and Navigation, Public Life Insurance Tools and Calculators, Public Life Insurance Product Information, Client Account Information, Client Management Services, Advisor Literature Order Systems and Advisor Illustration Tools. Within each category, we award a Gold, Silver or Bronze medal based on how well firms meet our criteria.
This graphics intensive 40 slide power point for middle school delves more deeply than the elementary version into the physics of particle motion, changing state and heat transfer to help students relate what they know about matter to its practical weather applications. The show includes the weather science behind hail formation, scriptural references, graphic organizers, internet resources, 2 teacher demos, a graphing/estimation/statistics lesson, writing prompts, practice reading and drawing conclusions from charts and online links and games to review weather.
An elementary school version with scriptures is available as a free download. A public school version is on sale that includes BOTH elementary and middle school versions and excludes scriptural references.
Find royalty free Christian Drama skits at my Fools for Christ website at http://mysite.verizon.net/vze4p7te/foolsforchrist
Corporate Insight's 2014 Monitor Awards are out! The awards honor financial services firms for excellence in the online user experience they offer prospects, clients and advisors. Throughout the month of February, we will be releasing a series of slide decks highlighting the firms that received Gold Monitor Awards. Each of the nine slide decks will focus on a specific industry within financial services.
The Mutual Fund Monitor Awards recognize leading mutual fund issuers for excellence in the online user experience they offer their prospects and clients. Mutual Fund Monitor Awards are given out across six categories:
Powerpoint theme based on their website http://www.ladiesalliance.com/
Slideshare tends to show a different color of the background. If you want to view it, go here:
https://www.dropbox.com/s/j90glesdvg12aoh/ODESK.jpg?dl=0
The presentation was a workshop at Evolve 2014: the annual event for the voluntary sector in London on Monday 16 June 2014.
The presentation was chaired by Craig Carey from Social Enterprise UK and looks what a social enterprise is and how to earn sustainable income.
Find out more about the Evolve Conference from NCVO: http://www.ncvo.org.uk/training-and-events/evolve-conference
Clonmel & County Tipperary Chamber of Commerce host regular events to bring members up to date on developments and how they can make the most of their membership of the Chamber.
nfpSynergy's Brand Attributes tracking research is a way for charities to find out exactly how people perceive their charity and the work that charities do.
Presented by Karen Luttrell and Kim Lear at the Editing Goes Global 2015 conference for writers and editors at the Metro Toronto Convention Centre on June 14, 2015. Covered opportunities for working with nonprofits and charities in Canada and tips for doing so successfully.
Introduction to Community Capital and Local InvestingLisa Dawson
Community Capital introduction for Northeast Oregon audiences - Describes some forms of community capital, ways to make local investments and opportunities to participate and get involved.
This graphics intensive 40 slide power point for middle school delves more deeply than the elementary version into the physics of particle motion, changing state and heat transfer to help students relate what they know about matter to its practical weather applications. The show includes the weather science behind hail formation, scriptural references, graphic organizers, internet resources, 2 teacher demos, a graphing/estimation/statistics lesson, writing prompts, practice reading and drawing conclusions from charts and online links and games to review weather.
An elementary school version with scriptures is available as a free download. A public school version is on sale that includes BOTH elementary and middle school versions and excludes scriptural references.
Find royalty free Christian Drama skits at my Fools for Christ website at http://mysite.verizon.net/vze4p7te/foolsforchrist
Corporate Insight's 2014 Monitor Awards are out! The awards honor financial services firms for excellence in the online user experience they offer prospects, clients and advisors. Throughout the month of February, we will be releasing a series of slide decks highlighting the firms that received Gold Monitor Awards. Each of the nine slide decks will focus on a specific industry within financial services.
The Mutual Fund Monitor Awards recognize leading mutual fund issuers for excellence in the online user experience they offer their prospects and clients. Mutual Fund Monitor Awards are given out across six categories:
Powerpoint theme based on their website http://www.ladiesalliance.com/
Slideshare tends to show a different color of the background. If you want to view it, go here:
https://www.dropbox.com/s/j90glesdvg12aoh/ODESK.jpg?dl=0
The presentation was a workshop at Evolve 2014: the annual event for the voluntary sector in London on Monday 16 June 2014.
The presentation was chaired by Craig Carey from Social Enterprise UK and looks what a social enterprise is and how to earn sustainable income.
Find out more about the Evolve Conference from NCVO: http://www.ncvo.org.uk/training-and-events/evolve-conference
Clonmel & County Tipperary Chamber of Commerce host regular events to bring members up to date on developments and how they can make the most of their membership of the Chamber.
nfpSynergy's Brand Attributes tracking research is a way for charities to find out exactly how people perceive their charity and the work that charities do.
Presented by Karen Luttrell and Kim Lear at the Editing Goes Global 2015 conference for writers and editors at the Metro Toronto Convention Centre on June 14, 2015. Covered opportunities for working with nonprofits and charities in Canada and tips for doing so successfully.
Introduction to Community Capital and Local InvestingLisa Dawson
Community Capital introduction for Northeast Oregon audiences - Describes some forms of community capital, ways to make local investments and opportunities to participate and get involved.
Start up that provides service between Non profit organizations and interested participants or corporations seeking to donate time, resources or finances. Presentation provides overview of company growth strategy and donation market share statistics.
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.AnnySerafinaLove
This letter, written by Kellen Harkins, Course Director at Full Sail University, commends Anny Love's exemplary performance in the Video Sharing Platforms class. It highlights her dedication, willingness to challenge herself, and exceptional skills in production, editing, and marketing across various video platforms like YouTube, TikTok, and Instagram.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdfthesiliconleaders
In the recent edition, The 10 Most Influential Leaders Guiding Corporate Evolution, 2024, The Silicon Leaders magazine gladly features Dejan Štancer, President of the Global Chamber of Business Leaders (GCBL), along with other leaders.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
B2B payments are rapidly changing. Find out the 5 key questions you need to be asking yourself to be sure you are mastering B2B payments today. Learn more at www.BlueSnap.com.
Organizational Change Leadership Agile Tour Geneve 2024
Customer service presentation odp
1. Customer service in a
nonprofit organisation
Click to edit Master subtitle style
2. What does
Connecting Up do?
Helps nonprofits around Australia to be more
effective
Provides programs, services, events and
resources to help nonprofits
Rosalie Day | Cert IV FLM
3. What is a nonprofit?
A non-profit organisation is one that is not
operating for the profit or gain of its individual
members.
Rosalie Day | Cert IV FLM
4. Why do we help nonprofits?
Non-profits exist to meet a particular social need
or benefit. Many rely on government funding
and donations. Public funds are used
effectively and actually result in benefit to the
community.
Rosalie Day | Cert IV FLM
5. And … nonprofits are important
There may be up to 600 000 in Australia
They account for about 4% of GDP
They employ 8% of the workforce
They engage over 4m volunteers
They contribute to community well-being
6. What is a customer?
A party that receives or
consumes products (goods
or services) and has the
ability to choose between
different products and
suppliers.
www.businessdictionary.com/definition/customer.ht
ml
The recipient of a good,
service, product, or idea,
obtained from a seller,
vendor, or supplier for a
monetary or other valuable
consideration.
7. Who are our customers?
All nonprofit and charity organisations in
Australia
Rosalie Day | Cert IV FLM
8. What do we offer them?
A variety of products
and services –
some involve a
straightforward
customer transaction,
while others are more
complicated
12. What do customers want?
In a conventional customer relationship
they want goods or services as promised
in exchange for money
13. And when no
money is involved...
Some of our services are free – because
people want them and need them but
they will not pay for them
I'm talking about information!
14. Why do we provide free
services?
There is a value for us in providing free
information services – reputation, loyalty,
reinforcing our brand
Information services that are free to some
customers may allow us to develop
products that we can sell to other
customers
16. Information - online directories
Directory of
Australian
nonprofits &
charities
SAcommunity –
community
services
online
17. What is an online directory?
You know what the White and Yellow Pages
are
Nonprofit directory – includes only nonprofits
and charities with a basic level of detail
that allows people to contact them and to
understand what they do
19. Who are the customers?
Nonprofit and charity organisations
Government – seeking to regulate the
nonprofit sector
Businesses – they want to sell goods and
services to nonprofits
Donors and philanthropists
21. What's it for?
Helps people to find out about services from
government and community organisations that
can help them
Helps people to participate in community life
through membership or volunteering
22. Who are SAcommunity customers?
SA Government – our funding body
People who live in SA
Community service providers in SA
Our partner information providers – local
government & public libraries
Rosalie Day | Cert IV FLM
23. In summary
My organisation has a broad vision and mission
Our customer transactions and interactions are
diverse
We need to keep learning about and
understanding our customers so that we can
provide relevant services to them
Rosalie Day | Cert IV FLM
24. … and don't forget
Try to experience what it's like to be one of
your own customers – you might see
things in a new way
Rosalie Day | Cert IV FLM
Editor's Notes
Nonprofit capacity building Part of global network with partners in many countries In order to explain the breadth of our customer service and interactions I need to provide some background about what we do. It's not that easy to understand
A non-profit organisation can still make a profit, but this profit must be used to carry out its purposes and must not be distributed to owners, members or other individuals Examples: Red Cross, Rotary, Scouts, sporting clubs, churches, welfare organisations, foundations, RSPCA
Public funding and donations for nonprofits will soon dry up if organisations don't use them to further their stated purpose
The not-for-profit (NFP) sector is large and diverse, with around 600 000 organisations. – The ABS has identified 59 000 economically significant NFPs, contributing $43 billion to Australia's GDP, and 8 per cent of employment in 2006-07. – The NFP sector has grown strongly with average annual growth of 7.7 per cent from 1999-2000 to 2006-07.
When the customer transaction is not straightforward it can be hard to tell the difference between a customer and a stakeholder – that is someone who has an interest in what you do, someone who relies on you to do what you do, someone who can be affected by what you do
The nonprofits and charities that we consider to be our customers may or may not know about us. One of the things we want to do is build both a sense of community among nonprofits and a customer base for products and services that we can provide and generate income to support our organisation so that we can continue to operate
I will start by describing some simple customer services that involve an exchange of goods and services for money
Large companies give away some of their product as part of their corporate social responsibility efforts Customers register online and select products that they want Our customer service team help them to: Understand eligibility criteria Status of their order What they are entitled to Shipping Customers get confused because we are not software manufacturer or IT consultants – we only facilitate the donations. We cannot recommend products or help them with installation. Also they do not understand that donors set eligibility criteria for donated products and that not all non-profit are eligible to receive all products.
Technology, marketing, social media, governance, financial management, communications for non-profits Issues for us in providing this service are that many customers do not commit to coming until the last 1 or 2 weeks. By then we have already committed money to book speakers, pay travel costs, pay for conference organisers, venue, catering. We have no guarantee that we will get the customers we need to cover the costs let alone make a profit. So there's an imbalance between supply and demand. We want to get to the stage where we have so many people wanting to come that we have to close bookings before the conference opens.
Customers sign up online for events and pay to attend
No money changes hands, we are not sure exactly who receives or uses these materials and how useful they find them. People can subscribe for free to newsletters, download and use articles and blog posts. There is a level of interaction with customers as people can comment online on this content Why do we provide this kind of material? It's a way of building our organisation's profile, making people aware of what we do, linking them with other nonprofits and giving them the sense of being part of a nonprofit community. It is also introducing them to other services and products that they may be willing to pay for We are also setting out to place in the public arena information about matters that we think are important to nonprofits and to increase the flow of information so that it can reach people who are seeking it or who need it
Online directories are a big part of what we do. They are complex in relation to customer service. We need to obtain information from many individual contributors in order to aggregate it in a directory. That's a lot of relationships to manage What we are trying to do with our directories is to initiate and foster information flow by placing information that the public are entitled to in the public domain
People pay to be included in the White and Yellow Pages and they understand the value of this to them. Most nonprofits don't yet know about the Connecting Up Directory and the value proposition for them is not clear They pay nothing to be listed – but we want them to do the work – ie register and add or update your own details
In providing this directory we have up to 50 000 customers Not all of them understand or appreciate what we are doing: Eg: Please remove our organisation from this directory and please send a confirmation email to that effect. It is unhelpful having incomplete info out there and we do not wish to register. If we are not removed I will report this to ACFID, NSW Department of Fair Trading and Tim Costello whom you quote.
The np's benefit by being part of a national inventory and by being visible, especially for those that do not have their own website – they don't pay anything Government are not officially a customer yet, but they a\\have expressed interest. If they are going to regulate np's they need to know who and where they are – and if we already have that information we can save them a lot of work. They may be prepared to pay for our services Businesses – may want to sell a whole range of services to np's – eg office supplies, financial services, IT products, training, communications, transport etc. We can sell them access to a market Donors and philanthropists want to give money away – but only to organisations that will put it to good use. We can partner with them to increase the benefit to nonprofits
It's free – but that's because the State Government pays for it
What do the customers want? State Government – want us to acquit the funds according to the conditions and provide a service that makes them look good People who live in SA – want to be able to find community resources Community services providers – link with and refer clients to other services Partner information providers – want a technology platform that works for them and allows then to provide a localised information service. There are 30 of them!