ITC Ltd offers comprehensive loyalty programs for its luxury brands Wills Lifestyle and hotel brands including ITC luxury hotels. The Wills Lifestyle program offers benefits like no-questions-asked returns, customized service, and previews of collections. The hotel program has three tiers - Silver, Gold, and Select Gold - offering benefits like earning reward points, upgrades, and complimentary amenities. The programs are designed to provide both functional benefits through discounts and rewards as well as emotional and social benefits to improve customer satisfaction and drive intentional and behavioral loyalty. Customers are not demoted between tiers so there is no risk of damaging loyalty once a level is achieved.