The document discusses a customer journey map that outlines the stages a customer goes through - awareness, consideration, acquisition, service, and loyalty. It also lists various touch points and steps that engage customers throughout this journey such as online ads, blog content, news releases, landing pages, app discovery, e-shops, signup pages, and social media. Departments like marketing, design, and engineering all contribute to the customer experience at different stages.

1. 2 3 4 2 2 5 4 5
Onlineads
Blogcontent
Newsrelease
Landingpage
Appdiscovery
E-shop
Signuppage
Productpage
Socialmedia
Engagement
Interaction
Emails
Chartoptions
Allfeatures
Optimization
Articles
Reviews
Articles
Socialmedia
Blogcontent
Reviews
E-shop
Vendor
Onlineads
Departments
Marketing
Design
Engineering
Touch points
Steps
Stages Awareness Consideration Acquisition Service Loyalty
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Customer journey map ppt template