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Getting to the bottom of your
customer’s feedback!

CustomerGauge
Manual Tags Feature




        August 2012


                             logistics          Communi   CUSTOMER   PRODUCT
                                                 cation    SERVICE




                        LATE     DAMAGE   Returns
                      Delivery
What is Manual Tagging?

–  This feature allows to manually
   classify customers / customers
   responses with words or phrases:
–  We call this a “Tag”
–  You can add as many tags as you
   like to a comment
                                            issue!
–  Later you can report on the        Stock
   comments you tagged




– 
How does it work?

  –  Manually add Tags against a
     customer record / comment in
     CustomerGauge
  –  This will not modifying the survey
     respondent’s comment or self-
     select selection
  –  Multiple Tags can be added
     against a customer response
  –  Every customer response can be
     Tagged
  –  To save time, you can also pick
     from a list of the previously used
     tags
  –  Most commonly used tags are
     shown in larger sizes
Where can you find the Manual Tags option?




                                      The Manual Tags
                                      Option can be found
                                      on the customer
                                      categorization page
How to add a new Tag?



New Tags can
be added
here (Please
type and click
on add for it to
be saved)



Or use this
option to view
and select
from the list of
previously
added Tags
                   Multiple Tags
                   can be added
                   one at a time
                   for the same
                   customer
Can you remove or change added Tags?




An added Tag
can be
removed by
clicking on the
“Cross” button
Can you Edit Tags?

•  All added tags will automatically be considered as
   Level 2 and categorized as Private.

•  Tags can be edited in the Admin Section of the tool in
   Edit Tags Report

•  Tags can be given priority of importance (Level 1 or
   Level 2) or be placed under a particular Category
Admin Section -> Edit Tags
                                   This Columns
                                   shows whether
                                   the Tag is
                                   currently a Level 1
                                   or Level 2




Click on the Edit                                        This Columns
option to modify                                         shows the
details                                                  Category under
(Please see                                              which the Tag falls
refer next slide)
Editing Tags

                 Change the
                 position of the
                 Tag (Level1/
                 Level2) here




  Add/Change
  the Category
  here
Where can you analyze added tags?

1) Tags Report
2) Self Select Issues + Tags Report


•  Combines the self select issues and the Tags in one report
Who can use the Manual Tags option?

•  Add Tags Feature: Admin and Normal Users

•  Edit Tags Feature : Admin Users

•  Tags Feature can also be restricted by Role or to a single user*

    –  *Role Feature available Q4 2012
Questions?
info@customergauge.com

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Customer gauge manual tags feature aug2012

  • 1. Getting to the bottom of your customer’s feedback! CustomerGauge Manual Tags Feature August 2012 logistics Communi CUSTOMER PRODUCT cation SERVICE LATE DAMAGE Returns Delivery
  • 2. What is Manual Tagging? –  This feature allows to manually classify customers / customers responses with words or phrases: –  We call this a “Tag” –  You can add as many tags as you like to a comment issue! –  Later you can report on the Stock comments you tagged – 
  • 3. How does it work? –  Manually add Tags against a customer record / comment in CustomerGauge –  This will not modifying the survey respondent’s comment or self- select selection –  Multiple Tags can be added against a customer response –  Every customer response can be Tagged –  To save time, you can also pick from a list of the previously used tags –  Most commonly used tags are shown in larger sizes
  • 4. Where can you find the Manual Tags option? The Manual Tags Option can be found on the customer categorization page
  • 5. How to add a new Tag? New Tags can be added here (Please type and click on add for it to be saved) Or use this option to view and select from the list of previously added Tags Multiple Tags can be added one at a time for the same customer
  • 6. Can you remove or change added Tags? An added Tag can be removed by clicking on the “Cross” button
  • 7. Can you Edit Tags? •  All added tags will automatically be considered as Level 2 and categorized as Private. •  Tags can be edited in the Admin Section of the tool in Edit Tags Report •  Tags can be given priority of importance (Level 1 or Level 2) or be placed under a particular Category
  • 8. Admin Section -> Edit Tags This Columns shows whether the Tag is currently a Level 1 or Level 2 Click on the Edit This Columns option to modify shows the details Category under (Please see which the Tag falls refer next slide)
  • 9. Editing Tags Change the position of the Tag (Level1/ Level2) here Add/Change the Category here
  • 10. Where can you analyze added tags? 1) Tags Report
  • 11. 2) Self Select Issues + Tags Report •  Combines the self select issues and the Tags in one report
  • 12. Who can use the Manual Tags option? •  Add Tags Feature: Admin and Normal Users •  Edit Tags Feature : Admin Users •  Tags Feature can also be restricted by Role or to a single user* –  *Role Feature available Q4 2012